岗位职责Staff ManagementHold a departmental briefing with staff daily.Be prepared for each daily activity and review any variations with staff. Ensure work shifts are covered with adequate staff; correct staffing during peak periods and during high occupancy.Ensure all associates are aware of role and responsibilities and operate within their guidelines. Consistently document variations in associate’s performance and provide timely counselling.Ensure staff is properly groomed and uniformed at all times.Ensure work area cleanliness is maintained at all times.Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.Maintain close control and inventory of uniforms, supplies and equipment.
PRINCIPAL RESPONSIBILITIES 主要职责1.Has full awareness, manages and supervises all tasks of his/her staff.管理及监督员工的日常工作。2.Directs, supervises and coordinates the activities in the Service Center.指导监督及协调部门内部的事宜。3.Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services.不断完善及执行接转客人的电话，传真，提供设备的租赁和其他通过电话联络进行的服务。4.Develops and implements procedures to ensure smooth internal telecommunication as per Cordisstandards.确保内部电话联系的畅通，不断完善及执行工作程序并符合康得思酒店标准。5.Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.调查关于电话服务、接线员、技术人员的客人投诉，并采取相关改进措施。6.Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions.不断完善工作计划以达到目标，视实际完成情况采取相应的改进措施。7.Establishes and maintains effective employee relations.建立及保持员工之间良好高效的合作关系。8.Organizes and conducts regular meeting for all Service Center staff to facilitate communication and a smooth operation.组织和召开部门会议，以促进内部的沟通及良好运营。9.Manages and monitors the operation of all equipments, software, and hardware and ensure all units are working and installed properly.管理监督部门内部的仪器设备、软件、硬件的运行状况，确保所有设备正确安装且运转正常。10.Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed.确保所有通讯设备均有维保合同，并应进行预防性的维修保养。11.Maintains up to date list of all telecommunication equipment.确保随时更新的电讯设备的明细单。12.Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report.监督交换机操作台，语音留言系统，电话计费系统的工作状况并保留完整的相应记录。13.Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel IT Ma
Contribute to overall operational efficiency by performing relevant duties as assigned.Use your supervision skills effectively to encourage and motivate staff.Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.Establish good public relations with all guests.Provide guests with the most accurate and up to date information at all times.Provide services and information to guests that are most accurate and up to date possible, and is delivered to the guest in the most meaningful way.Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.Be understanding and supportive, encouraging and helpful to all subordinates.Have a good working relationship with all colleagues and employees of the Hotel.Having a positive attitude towards to work, be self-disciplined and self-motivated, set a good working example for all subordinates.Responsible for the daily organization of the section.Be concerned with staff discipline and staff performance and help to develop skills for all staff within the sectionResponsible for ensuring that clear and constant communication lines are kept within all staff area and Hotel departments.To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by the hotel.Responsible for the ongoing communication of pertinent information using the Telephone logbook provided to other shifts.Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages and facsimiles.To ensure that a
职位描述:1. 进行宾客服务中心和商务中心的日常管理工作; Manage and organize the daily work of Guest Service Center and Business Center2. 关注员工状态，定期与员工沟通交流，保证人员的稳定; Be concerned of the associates and communicated with them periodically, maintain the manpower stability and sufficiently3. 做好培训工作; Carrying out the job training4. 检查账务，确保各班次的账务准确无误; Check billing, ensure billing of each shift is accurate;