1. Behaves and acts in an
exemplary fashion, embodying the brand mindset.
行为举止符合品牌的要求,并体现品牌的精神。
2. Ensures that guests' stay
at the hotel runs smoothly, helping to provide guest satisfaction at all times
thanks to his/her thorough knowledge of the hotel.
确保客人可顺利入住酒店,为客人提供满意的服务,并感谢客人对酒店的认知。
3. Ensures the respect of
procedures and hygiene and safety standards.
确保注重程序、卫生及安全标准。
4. Manages and motivates
front office teams in line with the brand's recommended behavioral guidelines,
in order to provide personalized high quality guest services.
引领并激励前厅员工与品牌行为标准保持一致,为客人提供个性化高品质的服务。
5. Manages headcount and organization
for optimum efficiency in compliance with legislation.
管控部门人员数量,使之更为合理有效。
6. Helps the department meet
its targets.
协助部门达成预算。
7. Helps increase hotel
revenue through his/her sales efforts.
尽全力为酒店创收。