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最佳东方微信号 最佳东方微信号:veryeast
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列表 明细
薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:吉林-长春 食宿:食宿情况

Participate all hotel/department meeting as required按要求出席所有的酒店/部门会议。Ensures servicesprovided to guests are always available and are always carried out to definedStandard with the utmost efficiency, consistency and courtesy as detailed inthe Department Operations Manual.确保随时提供所需的服务,并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务。Provides courteousand professional service at all times.始终提供礼貌且专业的服务。Maintains and updatesawareness of hotel product knowledge, current promotion, policy changes andappropriate internal communication.保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。Attends hotel anddepartmental training sessions to improve skills and knowledge on time.按时参加酒店及部门的培训,以提高技能和知识。Handles guest andemployee enquiries in a courteous and efficient manner, reporting complaints orproblems to AM-Employee Residence if no immediate solution can befound.以礼貌、高效的方式处理客人的要求,如果不能马上找到解决办法,则立即向宿舍副理进行汇报。Familiar with andstrictly adheres to Rules & Regulations established in the EmployeeHandbook and the Hotel’s policies concerning fire, hygiene and health &safety.熟悉并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。Maintains highstandards of personal presentation & grooming.保持高标准的个人形象和仪容仪表。Maintains positiveguest and colleague interactions with good working relationships.与客人和同事保持基于良好工作关系的接触。Responds to requeststo undertake any reasonable tasks and secondary duties and to changes asdictated by the Hotel, industry and company.根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。

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