手机求职
掌上求职
随心而动
下载方式
① 扫描二维码下载
② APPSTORE,豌豆荚等应用市场搜索“最佳东方”下载
最佳东方微信号 最佳东方微信号:veryeast
工作地点:
列表 明细
薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:吉林-长春 食宿:提供食宿

 确保宾客服务员能随时提供所需的服务,并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务。Attends and contributes to all meetings as required.按要求出席所有的会议并对会议作出贡献。Ensures all associates provide courteous and professional service at all times.确保所有员工始终能提供礼貌并专业的服务。Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.以礼貌、高效的方式处理客人及员工的要求,当遇到问题或投诉时,如果不能马上找到解决办法,则进行汇报。Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.了解关于员工及行业关系的法律、法规, 理解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.积极参与员工福利、安全、发展及健康的活动,并给予建议、咨询及真实、恰当的反馈。Ensures high standards of personal presentation & grooming.确保高标准的个人形象和仪容仪表。Maintains positive guest and colleague interactions with good working relationships.与客人和同事保持基于良好工作关系的接触。Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International.在任何时间表现负责的管理和行为,并以积极的形象代表酒店管理团队和国际凯悦。Schedules and ensures associates attend all Core training and related skills training.确保所有员工按时出席所有的核心培训和有关的技能培训。Has a sound updated knowledge of the local environment such as restaurants and shopping areas within the city.对当地环境具有扎实及最新的了解,如城市的餐厅、购物区。Assists in maintaining a high level of safety and security for guests and hotel property.协助保证酒店客人和财产的安全。Fully conversant with all activities withi

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:吉林-长春 食宿:食宿情况

 Ensures all telephone calls are handled in a polite, efficient manner.确保用礼貌,有效的方式处理所有来电。Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.如果立即找不到解决问题和投诉的方法,要向领班/副经理报告。Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.确保销售员的态度始终是被接受的,并意识到酒店里总是存在着销售机会的。Ensures a high level of product knowledge of hotel and local area.对酒店和当地的产品的知识要相当了解。Ensures a high level of customer service is consistently maintained.确保始终提供高水准的服务。Operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.操作总机的控制台,呼叫系统,并与部门的计算机程序相联系。Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.确保副经理能充分意识到任何有关的反馈即可以从顾客中来也可以从其他部门来。To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.对房间的销售/促销,餐厅和其他设备/节目都要非常了解,因为任何时候机会都会出现。 Promotes Gold Passport programme to potential guests whenever possible.在任何可能的情况下,对潜在的客人都要销售我们的金护照项目。Complies with all systems and procedures as laid down by the Room Division.遵守房务部制定的所有系统和程序。Assists with reservations whenever necessary.必要时协助订房部的工作。Handles incoming and outgoing mail, and faxes in a timely manner.及时处理收发邮件和传真。Has a thorough understanding of all the services offered by the Hotel.完全理解酒店所提供的所有服务。Fully conversant in all aspects of the city in order that all guests’ queries can be handled efficiently and courteously.为了礼貌并有效的满足客人所提出的要求,要熟悉城市的每个方面。Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the department concerned.确保所有的预定,定单,要求等等都是正确和迅速地传送到有关部门。Explains and assists the guests to be familiar with the Business Centre’s facilities and services.向客人解释并让他们熟悉商务中心的设施和服务。Ensures that all guest information and documents are being handled in a proper manner to protect the confiden

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:吉林-长春 食宿:不提供食宿

岗位职责1.负责接听服务热线电话、解答各类咨询及指引服务;2.负责客服台现场各类业务的办理,收集顾客建议进行反馈;3.负责协调处理各类客诉,提升顾客满意度;4.负责接待VIP客户及维系工作,提高VIP客户忠诚度;5.完成公司及上级领导赋予的其他任务。6.处理网络订单,房间预定。岗位要求1.大专以上学历,形象气质佳,富有亲和力;2.沟通能力强,普通话标准,具有良好的服务意识与团队合作意识;3.熟练使用相关办公软件。4.有酒店工作经验者优先。

显示选中职位
1
  • 热门职位
  • 热门地区