Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
监督和检查分配给客房和公共区域服务生的工作,按酒店和公司业务目标确保符合产品的质量标准,为酒店客人提供卓越的服务。
Priorities arrival rooms
,
Liaise with Front Office for guest and hotel requirements
,
Manage all special requests made by guests
,
Ensure guest valet is processed and delivered in a timely manner
,
Management of lost property for the hotel
排列抵店客人客房的优先顺序,配合前台满足酒店和客人的要求,并处理客人所有的特殊要求。确保及时为客人提供洗衣服务并送还,管理酒店的遗失财物。
T
imely interaction with the guests get feedback, understanding staff to enhance guest satisfaction channel
适时与宾客进行互动,获取反馈,了解员工提升宾客满意度的渠道
With department manager Common development and achieve all kinds of activiti
es
Service behaviour standards and continuously improve guest experience
与上级领导协作共同开发达到服务行为标准和持续改善宾客体验的各类活动