Being ambassador of Ritz-Carlton,Harbin from the
first impression.
从给客人的第一印象代表哈尔滨丽思卡尔顿酒店。
Champion of western tea program.
西式茶项目负责人。
Ability to analysis monthly report.
对月度报告进行分析的能力。
Keep the sense to drive own outlet’s budget and
revenue.
保持对部门收入与预算负责的意识。
Handle up-selling and cost control well.
可以很好的掌握促销以及成本控制。
Responsible of outlet’s revenue(food revenue and
beverage revenue)， key of restaurant promoter.
对营业点收入负责。（食品收入以及饮品收入）,是餐厅推广的关键人员。
Responsible of outlet’s guest voice and third party
media score.
对营业点的客人满意度以及第三方媒体评分负责。
Responsible of outlet wechat account.
部门微信账户负责人。
Organize restaurant promotion and calendar and attend on market meeting,
计划餐厅推广以及推广日历，参加市场会议。
Responsible of outlet’s OSE.
对本部门的运营资产负责。
Flexible with the site inspection/activates in the
outlet.
具备现场检查，灵活处理的能力。
Maintain
complete knowledge of: 必须掌握以下信息
All Liquor brands, beers
and non-alcoholic selections available in lobby lounge.
大堂吧可提供的所有的酒精饮料，啤酒和非酒精饮料的牌子。
The particular characteristics and description of every
wine/champagne by the glass and major wine on the wine list.
酒水单每种葡萄酒/香槟的具体特点和描述。
Designated glassware and
garnishes for drinks.
饮料指定的杯子和装饰。
All menu items, preparation
method/time, ingredients, sauces, portion size, garnishes, Presentation and
prices.
菜单的所有内容，烹调方式，成份，酱汁，分量，装饰，摆放和价格。
Daily menu specials .
每天的特价推介菜
The lobby lounge outlet
layout, table/ seat/ station numbers, proper table set-ups, room capacity,
hours of operation, price,range and dress code.
大堂吧的整体摆设桌子/座位/边台数，正确的桌面摆台，房间的可容纳量，运营时间，范围和制服。
infrasys and
manual system procedures.
系统操作程序
Schedule in house group
activities, locations and times.
记录在店客人的日常行程表，如地点和时间等。
Correct maintenance and use
of equipment.
正确的保养和运用各类设备。
All department policies/
service procedures.
所有分部门的政策/服务程序。
Maintain
complete knowledge and strictly abide to local liquor laws, particularly those
prohibiting service to minors intoxicated persons and drunk driving.
完全了解本地的酒水管理制度并严格遵守，特别是严禁对未成年人贩卖酒精饮品。
Check
Storage areas for proper suppliers, organization and cleanliness. Instruct
designated personal to rectify any cleanliness / organization deficiencies.
检查仓库地区的存货量，摆放陈列和卫生情况。派指定的人去保持清洁卫生和整理货品陈列。
Establish
par levels for supplies, liquor, beer, wine and equipment. Complete
requisitions to replenish shortages or additional items needs for the
anticipated business.
建立易耗品，酒精饮料的平均存放量。完成对库房的补货或对增加物品的采购。
Ensure
that transfer slips and spill sheets are filled out and distributed in
accordance with departmental standards.
确保调拨单按部门要求填写正确和发送。
Inspect
quality and amounts of garnishes, ensuring agreement to departmental standards.
检查装饰品的质量和数量，确保符合部门标准。
Inspect
bar set-ups; check for cleanliness, neatness and agreement to departmental
standards; rectify deficiencies with respective personnel.
检查酒吧摆台，查看干净和整洁程度是否符合酒店标准。
Inspect
all aspects of the outlet environment ensuring compliance with standards of
cleanliness and order. Manager respective personal to rectify deficiencies.
检查部门环境的每个方面，确保与规定的卫生要求相一致。部门经理需到各处巡视检查。
Lines/
skirting requisition is based on the business level.
确保按照部门商务运营的需要安排布草供应。
Meet with
the Chef to review daily food items requisition forms; update board throughout
shift. Ensure that L&G is aware of such.
与厨师长每天一起查看每日食品的需求单，每隔一个班次要更换一次。确保所有的绅士淑女都知道。
Review
sales and beverage Costs of previous day; resolve discrepancies with
Accounting. Track revenue against budget.
查看前一天的销售和酒水的成本，解决账目上的差异问题。对比实际销售额与预算。
Prepare
monthly short schedules in accordance with L&G
guidelines and labor forecasts. Adjust schedules throughout the week to meet
the business demands.
根据绅士淑女的具体情况制定每月绅士淑女排班表。如有特殊情况则进行更改。
Ensure
that L&G reports to work as
scheduled. Document any late or absent employees.
确保绅士淑女是按照排班表在工作。记录下绅士淑女的迟到或是缺席。
Coordinate
breaks for stuff.
合理调节绅士淑女的休息时间。
Assign
work and side duties to stuff in accordance with departmental procedures.
Communicate additions or changes to the assignments as they arise throughout
the shift. Identify situation which compromise the departments and delegate
these tasks.
根据部门的运作程序为绅士淑女分配任务和职责。如在绅士淑女当班期间出现加班或是换班情况需及时与当事人进行沟通。
Conduct
line-ups with L&G and review all information
pertinent to the day’s business.
组织绅士淑女短会并在会上重温当天所有的相关信息。
Inspect
grooming and attire of L&G; rectify any deficiencies.
检查绅士淑女的仪容仪表并予与更正。
Inspect,
plan and ensure that all materials, equipment and service and service cart are
incomplete readiness for service; rectify deficiencies with respective
personal.
检查，计划和确保所有的设备，器皿和服务车都可用。如有任何问题需及时命相关人等进行修护。
Coordinated
music entertainment, ensuring correct volume and appropriateness to clientele.
检查背景音乐，确保音量适中并与主格调相符。
Monitor
set-up and service, ensuring agreement to department standards.
检查摆台和服务，确保与部门标准相一致。
Constantly
monitor L&G performance in all phases
of service and job functions, ensuring that all procedures are carried out to
departmental standards; rectify any deficiencies with respective personal.
持续检查绅士淑女各方面的行为和职责，确保所有的程序运作与部门标准相一致；如有不足之处需及时改正。
Ensure
that the Host (ess) stand is clean, organized and stocked with designated
supplies.
确保咨客台干净整洁地被拜访在指定的地点。
Review
the reservation book, pre-assign designated table and follow up on all special
requests.
查看预定本，预先准备好预定桌和所需的特殊用品。
Ensure
that specified amount of menus and wine list are available and in good
condition for each meal period. Ensure that daily specials are inserted into
each menu.
确保在每个用餐时段的酒水和食品数量充足。同时确保每日精选被放入了菜单中。
Check the
pick-up station and side station, ensuring agreement to standards of
cleanliness, supply of stock and organization.
检查取酒台和工作台，确保与清洁标准相一致，补充和整理库存。
Monitor
and assist Host(ess) in greeting escorting guests to their table according to
departmental procedures. Ensure that tables seated to best service the guest.
根据部门标准协助咨客问候客人并将客人带到座位上。确保餐桌处于最佳状态。
Anticipate
heavy business time and organize procedures to handle extended waiting lines.
预见忙碌时间段并有组织的处理等候的客人。
Anticipate
guest’s needs, respond promptly and acknowledge all guests, however busy and
whatever time of day. Promote positive guest relation at all times.
预见客人的需求，无论多忙和无论多晚对所有的客人的要求都要迅速的作出回应。与客人建立一个良好的关系。
Be
familiar with all hotel service/ features and local attractions/ activities to
respond accurately to any guest inquiry.
熟悉所有酒店服务/特征和本地的观光景点以便可准确的回答客人的询问。
Monitor
and handle guest complaints by following the instant pacification procedures
and ensuring guest satisfaction.
根据部门标准掌握和处理客人的抱怨并确保客人满意。
Monitor
and handle problems with intoxicated guest and / or altercations.
能够解决酒醉和/或发生争吵的客人的问题。
Monitor
guest reactions and confer frequently with service L&G to
ensure guest satisfaction.
了解客人的反馈和意见并及时与绅士淑女进行沟通，确保客人的满意。
Check the
status of all orders and ensure that they are delivered within designated
timelines in accordance with departmental standards.
检查所有的酒水点单并确保它们都根据部门要求被派送到了指定的地点。
Monitor
and ensure that all tables are cleared and reset according to department
procedures.
检查和确保所有的桌子按部门运作要求被摆放干净和整齐。
Monitor
and maintain cleanliness and working conditions of departmental equipment,
supplies and work areas.
检查和维护部门设备，供应品和工作区的清洁卫生和使用条件。
Assist
The Churchill L&G with their job functions
to ensure optimum service to guests.
协助大堂吧绅士淑女完成他们的工作职责以确保为客人提供最适宜的服务。
Answer
outlet phone within 3 rings, using correct salutations and telephone etiquette.
在电话响三声内要接听，并要运用正确的电话礼仪。
Assist
servers with expediting problem payments. Ensure all cashing procedures are
processed in compliance with Finance dept. standards.
协助服务员更顺利的完成有关付款的问题，确保所有的资金运作都与财务部标准相一致。
Handle
void checks in accordance with Finance dept. procedures.
根据财务部标准处理过期账单。
Issue
manual checks when the system is down and ensure accountability of such.
在系统故障的情况下能够手写账单并确保其可用性。
Ensure
all closing duties for stuff are completed before L&G signs
out.
确保在绅士淑女签退前完成了所有的工作。
Conduct a
weekly formal training program on the required job function with criterion
expected and department orientation with new hires. Conduct ongoing training
with existing L&G.
根据绅士淑女的岗位职责为新绅士淑女作一个每周培训项目和部门培训。并对在岗绅士淑女进行持续性的培训。
Provide
feedback to L&G on their performance.
Handle disciplinary problems and counsel employees according to hotel
standards.
对绅士淑女的行为做出反馈。根据酒店标准处理各类问题。
Foster
and promote a cooperative working climate, maximizing productivity and employee
morale.
建立一个竞争的工作气氛，做大程度的提高绅士淑女的士气和工作效率。
Complete
work orders for maintenance repairs and submits to Engineering. Contact
engineering directly for urgent repairs.
完成工程维修单并递交给工程部。如有紧急故障则直接通知工程部。
Document
pertinent information in department logbook.
将相关信息记录在部门交班本上。
Complete
all paperwork and closing duties in accordance with departmental standards.
根据部门标准完成所以文字工作并结束当天工作。
Ensure
that all bars are secure when not open for business.
确保所有吧台在没开始营业前都是安全的。
Successful
completion of the training / certification process.
顺利完成相关的[培训/认证工作。
Report
all food intoxication cases to the Hotel Manager i/c. F&B and F&B
Manager as stated in the related S.O.P.
根据相关的服务标准流程向酒店经理和餐饮部经理报告所有的食物中毒事件。
Analyze
guest type and market share.
分析客人类型和市场占有率。
Conduct
by yearly competitor pricing surveys
每年调查一次竞争对手的价格水平。
Manage the independent third party.
管理第三方。
Ensure quality of afternoon tea.(assist to train
and check presentation of lobby lounge)
确保高质量的下午茶。（协助行政酒廊培训以及出品）
Corporation with FO to provide necessary service
during check in/out.
与前台合作在必要时在客人办理入住，退房的高峰期提供协助。
Engage with each/every guest.
为每一位客人提供良好服务，保持情感投入。
Assist the defining moment if needed.
在必要时候协助入夜仪式。
