JOB OVERVIEW职位概述
Assist the Engineering superior with general hotel and building maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of your customers.
协助工程主管负责整个酒店及大厦的维修，确保在你的专业领域中高标准完成工作并满足客户的需要和期望。
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
· Be charming by being approachable, having confidence and showing respect.
· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
· 亲切、充满自信、体现尊重来展现富有魅力的你。
· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
Duties and Responsibilities工作职责
· Attend PMM work in the guest room
· 负责客房内的PMM工作
· Attends to repairs and painting of all surface walls, floors, facades, ceilings and equipment both indoor and outdoor with either enamel or emulsion paint as required to match existing finish..
· 负责维修及所有墙面，地板、外墙、天花板和设备的内外瓷漆或乳胶漆的上漆，以配合现有的未道漆。
· Attends to varnishing items such a doors, windows, timber panels and furniture.
· 负责门，窗，木材板和家具物品的上漆。
· Responsible for preparation of all surfaces prior to painting or varnishing.
· 负责所有表面在油漆或上漆之前的准备工作。
· Carries out spray painting of equipment, furniture or related surfaces as required.
· 根据要求进行设备，家具或相关表面的喷漆。
· Attends to repairs of damaged / cracked surfaces which may include concrete, plastering, stonework, block work, wall and floor ceramic tiling and marble works.
· 负责维修损坏/破裂的表面，其包括混凝土、抹灰、石雕、预制切块体、墙壁和地板瓷砖及大理石制品。
· Attends to repair / installation of vinyl floor tiles, false ceilings.
· 负责维修/安装乙烯塑料地板，假天花板。
· Attends building repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel.
· 负责酒店内的维修工作，包括酒店的任何新的补充/扩展或酒店维修的任何物业事项。
· Participates in Hotel Energy Conservation Program.
· 参加酒店节能计划。
· Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.
· 在没有当班工程师/总工程师指导的情况下，主动并预见性的着手于预防性维修计划中规定的工作任务。
· Attend all on job training in accordance with the departmental standards and procedures
· 根据部门标准及流程，参加所有的在岗培训
· Attend all types of various technical skill training
· 参加各种类型的技术和技能培训
· Ensures that house rules are followed and obeyed.
· 确保遵守酒店的规定。
· Ensures punctual attendance and adherence to duty schedules by all subordinate staff.
· 确保所有的下属员工按时上班并遵守工作时间表。
· Ensures that personal grooming and hygiene standards are being observed. Does spot checks in the morning.
· 确保检查个人仪容仪表和卫生标准。上午进行抽查。
· Ensures all Engineering Standards and Procedures as issued from time to time are followed.
· 确保随时签发的所有工程标准及流程得以遵守。
· Insure Hotel Rules and Regulations are fully followed, avoid any of the followings, but not limited to:
· 确保完全遵守酒店的规章制度，避免以下的任何情况发生，但不限于：
1.Sleeping whilst on duty
当班时睡觉
2.Late arriving at beginning of shift
上班迟到
3.Early departure at the end of the shift
早退
4 .Not following up on guest complaints
不跟进客人的投诉
5.Not adhering to grooming standards
不遵守仪容仪表标准
Guest Experience:宾客体验：
· Complete all work orders related interior decoration as requested by hotel various departments to meet customer requirements
· 完成酒店各个部门要求的与室内装修有关的所有工作单上的任务，以满足客人的需求
· Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior.
· 必要时或在主管的指导下，与酒店客人及外部承包商沟通合作。
· Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities.
· 必要时与其他部门沟通合作，为宴会、促销及节日提供额外或专门的服务。
Responsible Business:企业责任：
· Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within PPE guidelines and ensure your direct reports do the same
· 体现对IHG个人防护装备(PPE)政策和程序的了解，确保根据PPE原则，安全的执行所有的程序并确保你的下属同样执行。
· Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures
· 了解关注职责并遵守各种IHG政策及程序相关的工作场所的卫生与安全
· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
· 熟悉物业安全，急救和消防应急程序，安全而合理的操作设备
· Initiate action to correct a hazardous situation and notify supervisors of potential dangers
· 主动改正危险情况并将潜在的危险通知主管
· Log security incidents and accidents in accordance with hotel requirements
· 根据酒店的要求，记录安全事件及事故
· Ensures that the work shop and related areas are kept in a clean and tidy condition.
· 确保工作间和相关区域的整洁状况
· Complies with Hotel's Health, Safety & Hygiene Policy..
· 遵守酒店的健康、安全与卫生政策。
Perform other duties as assigned by superior.
履行上级分派的其他职责。
ACCOUNTABILITY责任范围
· This is the top Maintenance/Engineering job in a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high volume catering and convention facilities, and a large number of VIP and key guests
· 这是大型全服务式、豪华型、度假型或大型旗舰酒店中与维修/工程相关的一个重要职位，酒店拥有多样化的场所和设施，众多大型餐饮设施，大规模的宴会和会议设施，以及众多贵宾和重要客人。
QUALIFICATIONS AND REQUIREMENTS任职要求
· Obtain vocational training plus 2 years of experience in any types of interior decoration work and prefer 1 year in hotel experience, or an equivalent combination of education and experience. Professional certification and license if required by law.
· 获得职业培训以及2年在任何类型的室内装修方面的工作经验，有1年酒店从业经验者优先，或同等的教育和工作经验。持有法律规定要求的职业资格认证和许可。
