Rooms Controller is responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms’ preparation. He/She also supervises the Front Desk, provides guest services and check-in and check-out of guests. To have knowledge of the operational systems at Front Office. -   Builds relationship with guests to delight and gain loyalty. -   Notes, collects and actions on any guests’ preferences -   Ensures all interactions with guests are handled professionally and with care adhering to  hotel’s policies and procedures. -   Supervises Front Office operation and workflow to maximise guests’ satisfaction. -   Conducts training of new staff when necessary. -   Supervises and guides Service Associates – Front Office to ensure that hotel’s policies and procedures are adhered to.  - Prepares keys and welcome folders. -  Review next day’s arrivals and blocks rooms for any special requests, early arrivals, specific GTC guests (e.g. VIPs) and groups.  Coordinates with Housekeeping on the turnover of rooms to ensure availability of vacant clean rooms upon guests’ arrival. -   Coordinates with In-Room Dining / Amenity Centre for delivery of guest amenities. - Sets up and coordinates room maintenance programme with Housekeeping and Engineering.