Key Duties and Responsibilities
关键角色和职责
§ Ensure guests are welcomed by staff, seated and attended to warmly and courteously at all time and address guest issues during service according to company procedure.
确保客人受到员工的及时欢迎,一直热情周到,并根据公司政策及标准解决客户问题。
§ Maintain a complete understanding of all policies, procedures, standards, specifications, guidelines and training programmes.
确保对所有政策,程序,标准,规格,准则和培训计划时刻有着全面深刻地了解。
§ Ensure company objectives are achieved in regards to sales, service, quality, appearance and sanitation of the establishment through the training of employee’s whist maintaining a positive and productive working environment.
通过培训员工的维持积极和富有成效的工作环境来确保企业的销售,服务,质量,外观和卫生设施的目标。
§ Oversee employment performance appraisals are followed and completed on a timely basis.
监督员工绩效考核按时跟进和完成。
§ Ensure reservations are maximised within the restaurant in liaison with Reception and the central reservations team.
与前台接待及预定中心一起协作以确保餐厅预订量最大化。
§ Maintain a comprehensive knowledge of the menu and an understanding of the wine list up selling to guests when appropriate.
保持对餐厅菜单的全面了解,并懂得运用正确的葡萄酒知识,以便在适当时向客人积极销售产品。
§ Proactively communicate with the kitchen regarding menu changes, availabilities and specials.
随时主动与厨房团队交流沟通菜单的更改、菜品的可用性及每日特荐菜品等信息。
§ Ensure that staffing requirements are addressed and applicants selected according to company procedures.
确保餐厅人员配备要求得到解决,候选人录取根据公司有关程序和要求进行筛选和录用。
§ Ensure adherence to cash handling and reconciliation procedures in accordance with company policy.
确保现金处理和对账程序严格遵守公司规定并按照政策执行。
§ Identify business opportunities which provide greatest return on investment aligned with company strategy.
寻找符合公司战略的最大投资回报商业潜在机会。
§ Manage relevant reporting and analysis of the outlet to ensure cost effective goals are being met and surpassed.
管理餐厅的相关报告和分析,以确保成本效益目标的达成并努力超越。
§ Maintain responsibility for leading, inspiring and motivating the restaurant team to achieve workforce stability, productivity and loyalty.
保持对领导、鼓励和激励餐厅团队的责任,保证员工工作的稳定性、效率以及忠诚度。
§ Works as a team, liaises and coordinates with team, peers and other senior managers of all divisions
以良好的团队意识与团队成员及别部门管理层进行有效协调沟通。
§ Executes any other work or responsibility within his scope of duty given by the superior
协助上级执行完成相应职责工作。