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列表 明细
薪资: 1万-1.5万 经验:不限 企业类型:国际高端酒店/5星级
地区:安徽-合肥 食宿:提供食宿

1.确保房务部的各项活动符合集团相关的战略,以及酒店各项行动计划的适当执行。Ensures that the Rooms activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.2.在行政委员会中代表房务部的所有职能。Represents the Rooms function on the hotel's Executive Committee.3.监督准备和更新各个部门运营手册。Oversees the preparation and updates of individual Departmental Operations Manuals.4.定期召开整个部门的沟通会议并确保部门的例会和会议的有效性和必要性。Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.5.确保客史档案的维护和使用。Ensures that guest history files are maintained and utilised.6.始终确保所有员工实现酒店品牌的承诺及提供超出客人预期的服务。Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.7.确保前厅部员工提供适当的优质服务给内部客人。Ensures that employees also provide excellent service to internal customers in other departments as appropriate.8.亲临公共区域观察对客服务情况,并与客人进行交谈,必要时,通过部门经理辅导员工的对客服务技能。Spends time in public areas observing employee-guest interaction and talking with guests, working through Heads of Department to coach employees in guest service skills as necessary.9.礼貌且高效地处理所有内部及外部客人的投诉及要求,并跟进确保问题圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.10.借助良好的工作关系,维护与客人及同事间积极的交流及互动。Maintains positive guest and colleague interactions with good working relationships11.监督并协助招聘筛选部门所有房务部员工。确保部门经理遵守酒店的招聘原则,依据素能来选择员工。Oversees and assists in the recruitment and selection of all Rooms employees. Ensures that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their employees.12.监督房务部所有员工的按时出勤和仪容仪表,确保他们根据酒店和部门的仪容仪表规范,着装整齐并保持高标准的个人卫生及形象。Oversees the punctuality and appearance of all Rooms e

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