职位描述 Job description
1.确保酒店入口和礼宾台随时有礼宾员欢迎并协助客人，负责礼宾接待员，礼宾员及司机的日常工作安排。
Ensure hotel is well represented at the hotel main entrance, and City insider counter to greet and assist guests at all times, in charge of shift duty assignments for door girl, bell attendants and drivers.
2.负责为客人提供独特的餐饮、娱乐及购物新体验。
Responsible for offering all guests the cool, new, hip and happening new experiences in dining, clubbing and shopping.
3.作为客人的贴身购物顾问，为客人提供私人定制的购物建议。
Responsible for supporting and drive the Personal Shopper program, opening doors and offering inside tips that will always be customised, bespoke and personal.
4.提供邮寄、打包、购买物品服务，票务预订，并帮助完成客人的一些特殊要求。
Handle any requests for postage, packaging, purchase of items, booking of tickets to performances and concerts， and any other special guest requests.
5.安排酒店客人用车，确保公司及客人的订车要求顺利完成。
Manage the driver team to ensure smooth running of transport arrangements for any booking requests from companies or guests.
6.所有礼宾部处理的客人物品都要确保物品安全，保证客人隐私。根据酒店政策程序，所有的东西都要做好相应记录。
Ensure the security, safety and confidentiality of all guest properties handled by City Insider, with proper recording for each item processed according to hotel policy and procedures.
7. 保证礼宾台、行李房，酒店门口及酒店车辆的干净整洁。
Ensure neatness and tidiness maintained at the City insider counter, luggage store rooms, hotel main entrance areas and in the hotel vehicles at all times.
8.和机场代表协调好客人的接送机服务。
Liaise with the airport services team to ensure good co-ordination for guest pick-ups and transfer-off service.
9.和安保部同事协调管理酒店正门口的车辆控制，确保酒店正门口随时保持顺畅。
Check and co-ordinate with security agents at the hotel main entrance area to ensure control of traffic and no blockage at all times.
10.执行分派的任何合理任务和额外职责。
Carries out any other reasonable duties and responsibilities as assigned.
任职要求 Qualifications
1.至少3年大专或旅游管理相关专业。
3 years’ college education or hospitality related qualifications
2.在国际品牌酒店2年以上礼宾工作经验。
Minimum 2 years of City insider experience in an international hotel environment.
