手机求职
掌上求职
随心而动
下载方式
① 扫描二维码下载
② APPSTORE,豌豆荚等应用市场搜索“最佳东方”下载
最佳东方微信号 最佳东方微信号:veryeast
工作地点:
列表 明细
薪资: 面议 经验:不限 企业类型:全服务中档酒店/4星级
地区:江苏-南京 食宿:提供食宿

•To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.对所有通过电话、传真或电子邮件进行的预订询问进行高效准确的记录和处理,并在情况允许时转化为成功的销售,最终实现酒店的目标。•Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务•Promote the Hotel’s (and ICHG generally) products and services推销酒店(以及整个洲际酒店集团)的产品和服务•Maintain a high level of product and service knowledge about all ICHG Hotels in your region充分了解所在地区的洲际酒店集团成员的产品和服务•Develop and maintain a regular pattern of sales calls发展和保持定期进行销售拜访的模式•Prepare and execute action plans which increase reservation sales and associated business准备和执行增加预订销售和相关业务的工作计划•Record and process reservations made by phone/fax/email记录和处理通过电话,传真,电子邮件进行的

薪资: 面议 经验:不限 企业类型:全服务中档酒店/4星级
地区:江苏-南京 食宿:提供食宿

 •Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.主要负责及时和用体现酒店和品牌的专业态度接听从外部打入的电话。•Process all incoming and outgoing calls accurately and courteously正确并礼貌地处理所有打进和打出酒店的电话。•Records and controls accurately wake up calls准确记录并管理叫早服务。•Pages guests in co-operation with concerned departments与相关部门合作,对客人进行呼叫。•Records all entries on traffic sheets将所有条目记录到电话单上。•Assists guests with international calls and directory queries

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-无锡 食宿:食宿情况

Required Skills –技能要求·          Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。·          Good writing skills具有良好写作技能·           Proficient in the use of Microsoft Office and Front Office System        熟练使用微软办公软件和前台系统·           Problem solving and organizational abilities

薪资: 面议 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

 大专毕业或具有同等学历,品貌端庄,有责任心,能吃苦耐劳,热爱服务工作,有工作经验优先,年龄20—30岁(条件优秀者年龄可放宽),男、女不限。  1、负责所有商务相关的服务,如复印、打字、传真、收发邮件等。      2、授理客人的订房服务(团队、会议、散客)。                3、积极参加培训,不断提高服务技能;                      4、服从领导指挥。

薪资: 面议 经验:不限 企业类型:全服务中档酒店/4星级
地区:江苏-无锡 食宿:食宿情况

岗位职责1.接受线上、线下客户对酒店的预订需求,并予以妥善解决。2.接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。3.熟悉处理房间预订的程序,给宾客提供给最新和最准确的房况信息。4.落实“预订未到宾客”的名单和每日团队取消情况。岗位要求1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神;2.有一定的沟通能力,口齿清晰、开朗自信,有较强的语言表达能力和人际沟通能力;3.中专以上学历,普通话标准,谈吐礼貌,声音甜美;4.熟练掌握基本办公软件操作,中英文打字熟练;5.具有优良的服务意识和敬业精神,能够适应翻班制。联系人:朱小姐18915322276   0510-66659900

薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:食宿情况

Major Functions 主要职责 To provide leadership and direction for the At Your Service department. ?Responsibilities include training, motivating and managing the AYS staff keeping guest hospitality as the number one focus. The supervisor should ensure that each associate has sufficient resources to perform their job well and constantly seek to improve the methods to meet the guest needs. ?The supervisor should manage daily operational tasks in an efficient and regular manner. ?Coordinate the shift operations in accordance to the corporate and local SOPs emphasizing guest hospitality and directing associates to work together as a team presenting themselves as professional. Be aggressive and well informed Guest Service staff.? 领导并监督整个为您服务部。须承担培训,指导以及管理部门员工为客人提供优良服务的责任。主管需确保其他同事有充足的资源可被用于出色完成工作,并不断找寻更好地处理客人需求的方法。主管需运用有效适当的方式来管理日常工作。协调班组同事按照公司及当地工作守则热情对客,并指导其他同事团队协作以表现酒店的专业性。作一名具备过硬专业素质的见多识广的客户服务员工。 Specific Duties 具体职责  Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of gue

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:食宿情况

Major Functions 主要职责 To serve as the main point of contact for all guest requests and needs. Agent is responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution. ?The agent must exhibit courteous hospitality at all times and fully own the guest issue. When in communication with the guest, the agent must be proactive in every area including offering additional services. ?Most importantly the agent must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result. 作为处理所有客人需求的主要服务中心。接线员的主要职责是按规定接听电话,记录客人的要求然后尽快完成。接线员在处理客人要求的过程中须始终保持礼貌的态度。在与客人交流的过程中,接线员须积极对待并提供更进一步的服务。作为接线员,最重要的是须通过协调后给客人以答复,并且后续跟进以确保客人对处理结果满意。 Specific Duties 具体职责 Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas.Has a thorough knowledge of guestrooms including: ?locations, views, amenities, features, types, etc… 了解酒店,酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置,景色,提供物品,特色及房间类型等。

薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:食宿情况

Major Functions责任概要 : Support the Reservation Manager in managing the daily operation of Reservations and preparation of reports for market analysis..协助预定部经理管理预订部日常运作并准备各类市场分析报表。MAJOR RESPONSIBILIES 主要职责 :Supervise the daily operation of Reservations, responsible for coaching and guiding the Reservations Agents and coordination with other departments. 管理预订部日常运作,负责指导预订员以及与其他部门之间得协调。SPECIFIC DUTIES 工作任務 :1.Reservations 预订

薪资: 面议 经验:5年以上 企业类型:国际高端酒店/5星级
地区:江苏-常州 食宿:提供食宿

岗位职责1.了解酒店收益的组成,并以此去评估本地客户和集团的生意,便于为未来价格设置和磋商提供数据;2.留意竞争对手所有收入部门的定价,了解本地市场的动态和需要的产生,并推荐适当有关酒店定价和市场组合策略的行动给收入室工作团队;3.通过对历史数据和当前预订的分析,监控并确定市场需求并作出重大生意决策;4.管理所有预订渠道。岗位要求1.3年以上同岗位工作经验;2.英语口语及书面表达能力优秀;3.具有同行酒店销售信息收集及分析能力。

薪资: 面议 经验:不限 企业类型:全服务中档酒店/4星级
地区:江苏-南京 食宿:食宿情况

Monitor daily reservations.监督日常预订业务。Manage guest room list, including the best benefit of guest rooms and manage the distribution of the booking date and which is prohibited.管理客房清单,包括对最佳效益区的客房及禁止预订日期的分配和预订进行管理。Develop and implement marketing activities on the basis of the guest room.开展和实施以客房为基础的市场活动。Track sales plan, sales promotion, advertising, and provide necessary feedback to relevant departments.跟踪销售计划,促销活动,广告,并向相关部门提供必要的反馈。Record the individual drive, occupancy records and subdivided market developments to assist the forecasting work.记录散客驱势,入住率记录和市场细分发展情况来协助预测工作。To establish and maintain guest room allocation.建立并维护客房分配方案。Record the market code.记录市场代码。Download the prices to the intercontinental hotels group reservation system and maintenance work.将房价下载至洲际酒店集团预订系统并进行维护工作。Maintain prices online.维护网上房价。Manage hotel  Banks and the global distribution system’s switch date (applicable).管理酒店银行及全球分销系统的开关日期 (适用的话)。Complete monthly sales report.完成月末销售报告。Prepare weekly sales strategy report.准备每周销售策略报告。Presided over and held weekly sales strategy, or according to the regional market sales manager to arrange the meeting.主持和召开每周的销售策略会,或按地区市场销售经理的安排开会。Participate in the formulation of the regional strategy plan.参与地区战略计划的制定工作。

薪资: 面议 经验:不限 企业类型:全服务中档酒店/4星级
地区:江苏-南京 食宿:食宿情况

In the absence of the manager presided over succession presentation, to ensure that employees know the hotel activities and operational requirements在经理缺席的情况下主持交接班说明会,确保员工了解酒店的活动和运营要求Develop and maintain pattern of sales calls on a regular basis发展和保持定期进行销售拜访的模式Prepare and execute plans to increase reservation sales and related business work准备和执行增加预订销售和相关业务的工作计划Record and handle by phone, fax, E-mail reservation记录和处理通过电话,传真,电子邮件进行的预订Modify the extension and departure and other special circumstances in advance reservation record修改延期和提前离店等特殊情况的预订记录Survey and record did not press the arriving of the reservation confirmation调查和记录未按预订抵店的预订情况To the team and meeting the special billing arrangements for recording对团队和会议的特别账单安排进行记录Master about specials, discount, promotion information掌握关于特价,优惠,促销活动的信息Monitor the bookings, and report to the manager of the current and future occupancy监测预订情况,并向经理通报目前和将来的入住率Prepare the report in accordance with the requirements (such as a travel agent and commercial institutions report, etc.)按照要求准备报告(如给旅行代理和商业机构报告等)For reservation sales report准备预订销售报告

薪资: 面议 经验:不限 企业类型:全服务中档酒店/4星级
地区:江苏-南京 食宿:食宿情况

Actively participate in the sending, receiving and distribution of all incoming and outgoing faxes and messages积极发出、接收和送达进出酒店的传真和留言Provide secretarial services for guests向客人提供秘书服务Minimize all costs whenever possible尽量节省成本Efficient in the use of all business center equipment 熟练使用商务中心所有设备Update traffic sheets accurately准确更新电话单Handle complaints promptly and follow up thoroughly on action taken对投诉进行迅速处理并对所采取的措施彻底跟进Abide by established work schedules遵守既定工作安排Promote in house in house service and facilities促进内部服务和设施Answer all guests queries regarding meeting room rates, fax, copy machine, computer technology and all equipment efficiently  and politely对客人提出的关于会议室收费、传真、复印机、电脑技术以及所有设备的问题做出准确和礼貌的回答Update airline schedules and guides the guest whenever requested更新航班时间表,并引导客人去其想去之处Co-ordinate the reservations of meeting rooms协调会议室的预订Advise to Supervisor all stationary needs in advance提前向主管汇报办公用品方面的需求 Attend to all guest needs and queries解决客人的一切需要及问询Call regular guests, VIPs and long stay guest by name and learn the names of new guests称呼常客、贵宾和长期住宿的客人的名字并熟知新客人的名字 Ensure cleanliness of work area and clean your work area prior to departing 保证工作区域的清洁并在离开工作区前对其进行清扫Report daily activities in logbook在工作日志上记录每日活动Provide guests with all information on transportation, tours, city, and restaurants either through sales, reconfirmation or bookings通过销售、重新确认或预订向客人提供所有关于交通、旅游、城市和餐馆的信息Participate in departmental briefings and training sessions参与部门例会和培训活动 

薪资: 面议 经验:不限 企业类型:全服务中档酒店/4星级
地区:江苏-南京 食宿:食宿情况

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。Registers and rooms all arrivals according to established procedures按照既定工作程序为所有来客登记并安排房间。Maintains intimate knowledge of departmental standards and procedures 熟知部门标准工作程序。Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。Maintains cashier float and ensures accurate daily report of all money received保持库存现金限额并保证每日对所收现金进行准确报告。Cashes hotel guest’s personal and travelers checks and assists with currency exchange为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。Keeps abreast of all modifications to accounting policies and procedures随时留意会计政策和工作程序的变化 。Responsible and attends to guest’s request of using the service of safety box at all times随时负责回应客人关于使用保险箱服务的要求。Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels熟悉洲际酒店和度假村集团的其它成员酒店,以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。Does everything possible to ensure that t

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

-大专以上学历,有一定的英语沟通能力。-College degree or above, have certain English communication skills.-接受线上、线下客户对酒店的预订需求,并予以妥善解决。-Accept online and offline customer demands for hotel reservation, and shall be properly solved-接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。-Answering customer for hotel product information such as calls, answers and prepare related record.-熟悉处理房间预订的程序,给宾客提供给最新和最准确的房况信息

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

Handle all inquiries pertaining to room Reservation of both transients & groups with a focus on revenue maximisation and quality. 处理所有与客房预订有关的询问,重点在散客和团体客房预订。 The reservation agent will be required to conduct his/her duties in a courteous, safe and efficient manner, in accordance with W Suzhou policies and procedures, ensuring that the highest level of service is maintained. 预订文员将被要求进行礼貌,安全和高效的方式在他/她的职责,按照苏州W酒店的政策和程序,确保维持最高水平的服务。

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

岗位职责1.为宾客提供专业,友好,高效,热情的电话叫早服务;2.掌握每日抵电宾客名单,特别是重要宾客和回头客,了解他们的特殊要求;3.负责及时准确的将宾客的留言输入系统中;4.确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度;5.确保所有电话的转接是按专业标准,并且有礼貌;6.熟知酒店所能提供给宾客和来访者的服务和设施;7.了解酒店的餐厅及营业时间和经营范围。岗位要求1.中专及以上学历;2.说话口齿清楚,音质优美,反应敏捷;3.能适应倒班工作。

薪资: 面议 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

岗位职责1.接受线上、线下客户对酒店的预订需求,并予以妥善解决。2.接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。3.熟悉处理房间预订的程序,给宾客提供给最新和最准确的房况信息。4.落实“预订未到宾客”的名单和每日团队取消情况。岗位要求1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神;2.有一定的沟通能力,口齿清晰、开朗自信,有较强的语言表达能力和人际沟通能力;3.中专以上学历,普通话标准,谈吐礼貌,声音甜美;4.熟练掌握基本办公软件操作,中英文打字熟练;5.具有优良的服务意识和敬业精神。

薪资: 面议 经验:不限 企业类型:全服务中档酒店/4星级
地区:江苏-南京 食宿:食宿情况

 Receiving bookings from various business sources and have the bookings properly set up for guests check in.从各种商业渠道接受预定, 并为客户入住作好安排

薪资: 面议 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-南京 食宿:食宿情况

 工作职责:完成各种预订接待,准确无误的传达预订信息。工作内容:1、负责所有迎宾的日常工作安排。2、准确无误的接听定餐电话,并传达到各部门。3、与客人建立良好的关系,了解客人喜好,主动推销菜品,及新服务项目。4、接受营销部所有的宴会通知单,并及时传达到前厅经理,安排布置。5、建立完善的客户档案分析表,了解所有单位用餐统计便于做好拜访工作。6、统计新推菜品,反馈意见,根据不同情况提出合理化建议。7、适当处理客人投诉,并反馈于前厅经理。8、客人预订时,仔细记录好预订时间、宴会形式,宴会标准,宴会地点,进餐桌数、口味喜好、风格习惯和禁忌等。9、询问客人特殊要求,详细记录并复述,对不能满足要求的应予婉转回绝和向上级汇报、请示、妥善解决。10、根据客人要求,仔细填写预订表。11、填写预订单,并传到各点。12、完成各级交办的各项任务。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

薪资: 3千-4千 经验:不限 企业类型:全服务中档酒店/4星级
地区:江苏-南京 食宿:食宿情况

 Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including:  locations, views, amenities, features, types, etc…了解酒店,酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置,景色,提供物品,特色及房间类型等。 Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures.运用礼貌并适当的电话礼仪接听客人的电话,并对客人提出的合理要求提供最好的服务。 Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.作为酒店,餐厅,酒吧及礼品部等开展的促销活动的代表。 Be able to give accurate directions and information regarding the immediate and metro area.

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:江苏-南京 食宿:食宿情况

 To serve as the main point of contact for all guest requests and needs. Agent is responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and fully own the guest issue. When in communication with the guest, the agent must be proactive in every area including offering additional services. Most importantly the agent must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result.作为处理所有客人需求的主要服务中心。接线员的主要职责是按规定接听电话,记录客人的要求然后尽快完成。接线员在处理客人要求的过程中须始终保持礼貌的态度。在与客人交流的过程中,接线员须积极对待并提供更进一步的服务。作为接线员,最重要的是须通过协调后给客人以答复,并且后续跟进以确保客人对处理结果满意。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

职位概述通过协调运营计划来达到酒店销售目标,并以此监管预订部的运营。在皇冠假日®酒店,我们希望感觉自己可以做到最好,能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们,我们需要您先行一步,用心服务并:·  建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。·  鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。             ·  梦想成真 –

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

* University degree or above; be familiar with reservation and sales system; familiar with computer office system大学学历以上;熟悉预定和宴会销售系统,电脑办公系统* Strong oral and communication skill良好的口头和书面的表达能力* Good communication and coordination ability良好的沟通协调能力

薪资: 面议 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责1.接受线上、线下客户对酒店的预订需求,并予以妥善解决。2.接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。3.熟悉处理房间预订的程序,给宾客提供给最新和最准确的房况信息。4.落实“预订未到宾客”的名单和每日团队取消情况。岗位要求1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神;2.有一定的沟通能力,口齿清晰、开朗自信,有较强的语言表达能力和人际沟通能力;3.中专以上学历,普通话标准,谈吐礼貌,声音甜美;4.熟练掌握基本办公软件操作,中英文打字熟练;5.具有星级酒店、中介、房产等相关工作经验者优先;6.具有优良的服务意识和敬业精神,能够适应翻班制。

显示选中职位
  • 热门职位
  • 热门地区