1.       维修，保养和工程设备操作工作要与部门营运要求相一致 2.       合理的使用和维护所有电气设施和工具 3.       具备社会认可并颁发的培训或相关资格证件，可胜任并自愿地执行综合维修的工作安排 4.       协助楼宇主管完成每天工作分派，确保电子系统可靠运作，以及消防设备安全。 5.       根据主管的安排认真做好每日的空调、电器、机械设备运行记录 6.       按照工作计划完成对设备的维修保养。并作好相应的详细的记录。 7.       当班人员要严格执行各项操作规程，防止事故发生。 8.       认真执行日常巡检，消除不安全因素，及时排除故障。 9.       保持工作场地的整齐整洁。 10.   随时接受值班工程师和主管安排的其他工作。 11.   保存好当班所用的图纸、工具和设施。 12.   动明火焊接工作时，必须遵守酒店有关消防规定。 13.   随时随地提供良好的服务。 14.   注意进入客房维修保养时要注意仪表仪容。 15.   交接班时要详细记录工作情况。 16.   参加必要的培训和例会。 17.   完成其他合理分配的职责和任务。 18.   执行工作区域健康及安全法规、政策及执行程序。 19.   执行酒店安全和紧急情况政策及执行程序。 20.   熟悉酒店安全、急救和消防紧急情况政策及执行程序。 21.   执行酒店清洁及保养程序。 22.   保持所在工作区域的高度清洁。 23.   根据开封大宏喜来登及酒店标准保持个人仪表。 24.   遵循万豪国际集团无骚扰政策及职业规范。 25.   遵守万豪国际集团道德行为政策和业务行为指南。 26.   遵守万豪国际集团及开封大宏喜来登酒店员工手册。 27.   遵守万豪国际集团和开封大宏喜来登酒店的政策及执行程序。 28.   完成上级交待的其他工作。

工作职责： ·To provide supervision and guidance and on the job training to associates and to follow up on work progress to ensure that it is properly carried out and completed on time schedule with acceptable quality. Constantly review & inspect completed works (preventive and work request) for any deficiencies that need to be follow up for accuracy and completeness. 管理和指导在岗培训，检查工作程序以便保证工作按时和保质保量的完成。经常回顾和检查已经完成的工作（预防性维护和维修）及时发现不足，以便跟进落实和完成。 ·Interacts in a positive way with other departments to ensure a perfect guest experience. 与其它部门进行有效地互相配合以确保客人的绝佳体验。 ·Ensure all talents within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others 确保所有人才都在部门内以安全的方式操作，避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。 ·Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution. 遵循雅高酒店集团健康、安全和环境政策，来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。

岗位职责 ·Regularly inspect the "four protection" equipment in all important parts of the hotel to ensure that the equipment is in good condition. 经常巡视酒店各重要部位“四防”器材设备，以确保设备处于良好的状态。 ·Responsible for the work assignment of the talent in the department, leading the talent in the Department to do their duty to protect the lives of hotel talent and guests. 负责本部门人才的工作分派，带领本部门人才尽职尽责，保障酒店人才和客人的生命。 ·Presided over the regular meetings of the Department, and communicated and implemented the instructions of the higher authorities. 主持本部门的例会，传达贯彻上级指令。 ·Safety and safety management of hotel's business location and key parts. 安全加强对酒店经营部位和要害部位的安全管理。 ·Attaching importance to the internal work, organizing the security work well, taking charge of perfecting the hotel security system, deploying the work plan arrangement and checking the implementation of the security department, supervising the work of the lower level, examining and approving the safety system and regulations drawn up by each department, and reporting them to the General Manager for approval before implementation. 重视内勤工作，组织好保安工作，负责健全酒店安全保卫制度，部署保安部的工作计划安排和检查落实情况，督导下级工作，审定各部拟定的安全制度、规定，报总经理批准后实施。 ·Responsible for organizing and investigating major incidents and accidents occurring in hotels, and submitting opinions to the General Manager and reporting the results of investigation and disposal. 负责组织调查酒店内发生的重大事件、事故，并向总经理提出处理意见，汇报查处结果。 ·Maintain close cooperation with local law enforcement, judicial and other security departments to assist law enforcement agencies in detecting crimes and handling fires within the hotel. 与当地执法部门、司法部门以及其他安全保卫部门保持密切的合作关系，在酒店范围内协助执法部门侦破违法犯罪案件和处理火灾。 ·Complete all matters assigned by the hotel's superior leaders and government departments. 完成酒店上级领导及政府部门交办的各项事项。 岗位要求 1.专科以上文化程度或同等学历，懂得有关安全保卫侦破消防等职务知识。 2.具有5年以上酒店安全部工作经验或部队转业干部。 3.掌握一定外语水平，精力充沛，能连续工作，头脑清醒，办事敏捷，具有语言组织能力，善表达。 4.接受过酒店保安培训，有一定的管理经验.

Developing & Executing Sales Strategies ·         Works with sales leaders from properties within region to ensure understanding of sales strategy and effective implementation of this strategy for the segment. ·         Develops, implements and sustains aggressive solicitation program focused on increasing business. ·         Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. ·         Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue ·         Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). ·         Recommends booking goals for sales team members for properties within region. Managing Sales Activities ·         Monitors all day to day activities of direct reports. ·         Participates in sales calls with members of sales team to acquire new business and/or close on business. ·         Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data ·         Analyzes market information by using sales systems and implements strategy to achieve financial room and catering goals for each property. ·         Assists Revenue Management with completing accurate six period projections. ·         Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service ·         Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. ·         Interacts with guests to obtain feedback on product quality and service levels. ·         Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. ·         Empowers employees to provide excellent customer service. ·         Observes service behaviors of employees and provides feedback to individuals and/or managers. ·         Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. ·         Ensures that a customer recognition program is in effect throughout Sales. ·         Executes and supports the company’s customer service standards. ·         Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. ·         Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. ·         Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships ·         Develops and manages relationships with key stakeholders, both internal and external. ·         Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. ·         Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. ·         Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers. Managing and Conducting Human Resource Activities ·         Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. ·         Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. ·         Utilizes all available on the job training tools for employees. MANAGEMENT COMPETENCIES Leadership ·         Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.  ·         Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. ·         Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. ·         Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution ·         Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. ·         Driving for Results - Focuses and guides others in accomplishing work objectives. ·         Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships ·         Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. ·         Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. ·         Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability ·         Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. ·         Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise ·         Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. ·         Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. ·         Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. o    Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. o    Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. o    Sales Ability:  Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients. o    Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers’ cues. o    Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities. o    Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role. o    Sales Implementations - Driving and supporting the implementation of sales strategies and systems; seeking and taking appropriate actions on feedback; taking responsibility for implementation success. o    Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers’ business strengths, weaknesses, and key issues that can inform sales strategies and plans. ·         Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o    Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o    Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. o    Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Sales Manager's mission is to primarily promote the hotel and hotels belonging to the chain in his/her area/region. This position is accountable for booking individual, group business, banquets and meetings on an established base of the top producing key accounts and for managing / converting high potential key prospects to meet with and excel the forecasted occupancy, budgeted average rate and revenue. 销售经理的任务主要是在其销售区域内大力推广本酒店及集团内部的其他酒店，该职务负责对个人、团体、宴会、会议的预定，以主要客户为基础并不断挖掘潜在客户以完成及超额完成预订、住房率、平均房价及营业额。 Skills & Experience ·         Minimum of 2 years Sales management experience 至少2年的酒店销售经验 ·         A strong understanding of overall hotel business 有很强的星级酒店市场及生意拓展理念 ·         Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches 具有很强的学习能力，分析和解释复杂的活动和/或信息，以提高新的实践和发展的新方法 ·         Must have the ability to understand local markets that affect the business of the hotel 必须有能力了解，影响酒店业的当地市场情况 ·         Strong oral and written communication skills 较强的口头和书面沟通能力 ·         Ability to communicate at all levels 优秀的与各个阶层的沟通能力 ·         Ability to train and develop new team members 能力的培养和发展团队新成员 ·         Computer skills (word processing, spreadsheet, and presentation software) 计算机技能（文字处理，电子表格和演示软件） ·         Language skills: English and Mandarin Chinese 语言技能：英语和中文

酒店位于河南省开封市龙亭区，该岗位接受非本地出勤，接受兼职。 工资构成为提成制，具体提成比例面议。 1、了解酒店当年经营任务及当地市场情况，提出并参与制定销售计划 2、根据酒店及市场情况，及时调整、制定相应销售策略 3、有事业心、责任感

岗位职责 ·Plans and manages sales calls according to Account Management procedures adhering with Accorhotels standards on an annual, monthly, weekly and daily basis. 根据客户管理程序，根据雅高酒店集团的标准计划和管理销售电话，并遵守酒店年度、月度、每周和每日标准。 ·Handles all enquiries and leads from potential clients which involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel. 处理所有潜在客户的咨询，包括会议、实地考察、娱乐项目、谈判和撰写合同，并参加推广活动和酒店组织的活动。 ·Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up. 参加由现有的或新的潜在客户的销售活动，通过电话拜访和参加酒店的商业活动并跟进。 ·Maintains good relations and solicits daily room night production of individual and groups business from the existing and new accounts in order to meet sales targets. 与现有的客户保持良好的关系，并从现有和新客户中争取每日所需要的房晚数，以达到酒店的销售目标。 ·Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Accorhotels Hotel standards and in order to meet guest satisfaction. 根据雅高酒店集团的标准，组织重要客户的到访，欢送和提供给予他们入住期间的任何帮助，以达到客户的满意。 ·Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction. 在各部门的协助下计划，协调与监督，务求客户的特殊要求得到满足，以确保客户的满意。 ·Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities. 保持客户与酒店之间的双向沟通，确保客户及时了解酒店的最新信息，并及时了解公司变化、市场事件、市场趋势，客户对酒店及竞争对手活动的反馈。 ·Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Opera. 在系统中维护和更新记录和电话结果，潜在客户、生产率、竞争者资料和房价历史等。 ·Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken. Reporting sales activity and result in daily or weekly sales meeting. 制作每日和每周的销售报告，说明潜在客户，初步和确认的预订和丢失的业务，并采取纠正措施。汇报销售活动，并在每天或每周的销售会议上汇报结果。 ·Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.  完成整套的行政职责例如出席会议，处理与指定账户相关的信件，撰写月度销售活动报告以及工作职能相关的其他职责。

酒店目前招聘 西厨主管（热/凉菜） 西厨厨师 1.     Prepares food for guests and associates efficiently, economically, and hygienically as per the standard recipes following the standards and procedures 2. Hands on supervision of work operations 3. Assist the Sous Chef in the day-to-day operation of the kitchen and to help maintain a high Standard of food preparation and presentation. 4. Support the Sous Chef in the overall smooth operation of the kitchen ensuring prompt service at all times. 5. Works in all areas of food preparation as and when directed 6. Assists with Buffets decoration items and show pieces 7. Develops recipe cards and products. 8. Participates in development of dishes for menu designs 9. Comply with all hotel and corporate guidelines 10. Ensures hygiene, cleanliness and tidiness in all areas of the kitchen, storage areas, cool rooms, freezers 11. Ensures safe and correct use of the equipment, tools and machinery. 12. Responsible for the hygiene, sanitation, tidiness of the working and Storage  13. Ensures that the standards of uniform grooming and personal hygiene are maintained 14. Maintain a safe and a secure working environment 15. Initiate action to correct a hazardous situation and notify supervises/managers of potential danger 16. Adhere to the hotel’s security and emergency policies and procedures. 17. Be familiar with property safety, current first aid and fire emergency Participates in making food requisitions and daily market lists 18. Orders food from stores 19. Monitor and control the quality and quantity of Food Stock. 20. Implement & Monitor purchasing procedures 1. 监督厨房的正常运作。 2. 协助主厨管理厨房的正常运作，保证食品的高质量 。 3. 在厨房运作方面支持厨师长工作，保证提供高效率的服务。 4. 管理并参与本部门的制作工作 。  5. 协 助 自 助 餐 的 装 饰 和 装 饰 品  6. 发展食谱卡和产品 。  7. 参与菜单的制作发展 。 8. 遵守酒店和公司的所有工作指南 。 9. 保证工作区域和存储区域的卫生、干净整洁。 10. 保证安全和正确的使用设备、工具和机器。 11. 负责 工作区域和存储区域的卫生、防疫、整洁。 12. 保持仪容仪表和个人卫生。 13. 保持安全和可靠的工作环境。 14. 采取行动排出危险、向上级或经理报告危险隐患。 15. 坚持酒店安全制度、紧急情况处理规定和程序。 16. 熟悉对财产安全、紧急救护和火警等处理程序。 17. 参与制定食品需求和当天市场采购单。 18. 制定提货单。 19. 监督采购程序的执行。 20. 监督和控制存货的质量和数量。

1.负责客人满意度和餐饮服务。 2.做好服务前的岗前职责和准备工作。 3. 确保所有的设施和操作设备处于良好的工作状态。 4.抓住一切机会成为一名“销售人员”，推广特殊活动、促销活动和设施。 5.向上级报告客人投拆、解决办法及所涉及的人员或设备。 岗位要求 1.1年以上相关工作经验 2.性格开朗，乐观 3.有耐心和恒心

岗位职责 ·1.Responsible for guest satisfaction and serving food and beverages. 负责客人满意度和餐饮服务。 · 2.Carry out pre-service duties and mis-en-place. 做好服务前的岗前职责和准备工作。 · 3. Ensure all fixtures and operating equipment is in good working condition. 确保所有的设施和操作设备处于良好的工作状态。 · 4.Takes every opportunity to be a “sales person” and promote special events, promotions and facilities. 抓住一切机会成为一名“销售人员”，推广特殊活动、促销活动和设施。 ·  5.Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 向上级报告销售记录，客人投拆、解决办法及所涉及的人员或设备。 岗位要求 1.1年以上相关工作经验 2.性格开朗，乐观 3.有耐心和恒心

岗位职责 ·1.In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known. 当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。 · 2.Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up. 全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。 · 3.Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. 与所有的酒店客人建立并保持积极的关系  . · 4.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施 任职资格 1.有相关工作经验者优先. 2.具有强烈的事业心和责任感,高尚的职业道德,良好的纪律修养. 3.身体健康，精力充沛. 4.良好英语听说能力.

工作职责： ·Manage ADD and Room Service operations. 负责西餐厅和送餐部运作。 ·Set departmental targets and objectives, work schedules, budgets, and policies and procedures. 设定部门目标，工作计划，预算和规章制度。 ·Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. 与所有的酒店客人建立并保持积极的关系。 ·Implement working schedule based on forecast, banquet reservation, group and VIP arrivals. 根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。 ·Record sales, complaints, solutions and equipment. 做好销售、宾客投诉、解决办法及相关人才、设备的记录。 ·Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost. 给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。 ·Assist to make menu and beverage menu’s price policy. 参与菜单、酒水单的制定及定价。 ·Recruit, manage, train and develop the Restaurant team. 招聘、管理、培训和发展餐厅团队成员。

遵守开封大宏喜来登酒店员工手册。 遵守开封大宏喜来登酒店的政策及程序。 遵守万豪国际商业行为规范。 遵守开封大宏喜来登酒店的行为准则。 在任何时候表现专业态度和形为。 根据酒店及万豪标准保持个人形象。 在工作中遵循万豪关爱对客服务标准。 1.      与前台接待密切合作确保任何时间内正确的房态。 2.      确保所分配区域预抵VIP、集团会员及在住VIP、集团会员房间的高度清洁及服务标准 3.      确保在“请勿打扰”状态下的客人的隐私被维护。 4.      监督检查服务员的房间/夜床服务以确保达到保持高标准的清洁质量 5.      负责钥匙的严格控制。 6.      对客房的走廊和公共区域进行常规检查。 7.      迅速向工程部汇报维护活动。 8.      确保依照失物招领程序办事 9.      维持楼层布草房的干净和整洁。 10.  监督单元工作效率。 11.  解决争端。 12.  约束员工遵守纪律。 13.  检查客房部员工的仪表,个人卫生和形象。 14.  协助准备员工排班表。 15.  鼓励员工掌握多技能。 16.  协助进行员工的培训和发展。 17.  给予所管辖的员工以不断的建议和支持。 18.  必要时对员工进行个别面对面指导。 19.  通过汇总客人的意见汇总，,寻找机会不断发展对客服务。 20.  采取合适的行动解决客人的抱怨。 21.  促销酒店与喜来登的产品与服务。 22.  维持对产品和服务的高度了解以便于向客人解释和销售服务和设施 23.  坚持酒店安全制度、紧急情况。 24.  依照酒店要求记录安全日志和事故记录 25.  坚持酒店的清洁和养护程序。 26.  保持维护所在工作区域的高度整洁。 27.  保证所有报告和服务都按时完成。 28.  坚持酒店安全制度、紧急情况处理规定和程序。 29.  如有必要 ，该部门有权更改或补充该职位描述。 30.  完成任何其他合理的职责和被指派的职责。

岗位职责 1、负责前厅各种文稿的打印、发送，文件材料的领取。 2、办理各类文件的收发、登记、阅签、清退、整理、归档、保密工作。 3、负责前厅办公室的日常管理工作，受理投诉和来访接待、收发传真、考勤登记、接听电话等工作。 4、负责部门会议的筹备、会议通知的拟写、下发工作，负责会议记录和文字材料的整理。 5、负责收集关信息，向领导提供信息参考。 岗位要求 1、具有XXX以上文化程度，熟练掌握英语。 2、会中英文打字及使用办公设备,打字速度快。 3、具有高度责任心和良好的职业道德。 4、身体健康，相貌端庄。 5、有较好的文字组织能力，并熟练使用各种常用办公软件。

1.       负责礼貌友好地迎接客人并运送客人的行李到他们的房间。行李员也要陪同客人到房间并解释宾馆内的设施。 2.       负责并确保能及时、安全和仔细地从客人的房间，乘座的车中以及接待处收发客人的行李和物品。 3.       要确保客人的行李和物品始终保存在安全的地方。 4.       负责按照客人的要求及时地分发报纸，要始终保持高质量的服务标准。 5.       负责确保所有的转交物品送入客人的房间，要在行李员工作控制表上准确做好所有当班时间的各项记录。 6.       根据需要，负责及时、准确、高效地处理和分送客人的留言和其它的物品到客人的房间。 7.       要确保用礼貌、热情友好的态度对待客人的询问、要求。 8.       根据工作需要到酒店门口担当门卫，迎接顾客，帮助装卸车和调整出租车流程。 9.       使用交班记录本将需要继续沟通的事项记录下来提供给其它班次的员工。 10.   确保大堂区域的地板包括烟灰缸要始终保持整洁。 11.   在需要的时候帮助部门的其它区域。 12.   作为开封大宏喜来登酒店的行李员要确保对开封有广泛综合的认识和了解。要知道在开封市内发生的事情，并且要及时、准确、友好地解答所有客人的问询。 13.   要意识到客人赞赏的重要性。 14.   根据工作需要协助执行其它的工作职责。 15.   要完全遵守开封大宏喜来登酒店的防火安全管理条例，在紧急情况发生时，要能尽到应尽的责任. 16.   通过提供的培训，要掌握使用饭店系统opera的工作知识。 17.   通过培训学习，要掌握开封大宏喜来登酒店建立的所有的规章制度和工作程序特别是相关的行李员的规章制度和工作程序。 18.   要始终保持个人的简历无污点，并且按照相关的前厅部着装要求穿着制服或工作服。 19.   确保非常清楚开封大宏喜来登酒店的所有的服务项目和设施。 20.   要确保你了解开封大宏喜来登酒店餐厅的有关情况，它们的营业时间和所能提供的服务范围。 21.   要确保你非常清楚所有抵达饭店的客人，特别是重要客人和回头客。要清楚任何一个特殊的要求以便可以按要求完成。 22.   协助行李领班保持行李房的干净整齐特别是行李车。 23.   确保永久地出现在酒店的大厅或前厅。 24.   使用礼貌友好的态度向客人和客户提供日常信。 25.   在本职岗位通过各种途径增加整个酒店的收益。 26.   要始终理解、支持、鼓励和帮助所有的同事。 在紧急或者困难的情况下承担根据需要所分配的工作。

主要职责 · Efficiency of guest service process. Accuracy in fulfilling of guest requests. 持续对客服务的效率性。保证满足客人需求的准确性 · Knowledgeable about all events andinformation of the immediate and surrounding area, while maintaining a libraryof relevant information.熟知酒店周边区域所有各项活动和信息，并实时更新的信息资料库。 · Ensure the efficient and prompt handling anddelivery of all messages, facsimiles and parcels throughout the hotel.确保酒店内所有信件、传真和包裹都能被有效并及时的处理和交付。 · Coordinates all transportationrequirements for the guests and other operation departments whenever needed.协调客人和其他营运部门对交通工具的需求。 · Management of work safety and guest information data safety.保证工作安全和客人信息安全。 Knowledge and Experience知识和经验 Diploma or Degree preferably in hospitality or related field 酒店管理或相关专业的本科或专科学历 Minimum one (1) years relevantexperience in a similar position in a renown international hotel brand 在知名国际酒店内从事至少一年类似岗位的经验 Good oral and written skills in Mandarin and English 优秀的中英文听说读写能力

1.       持续一贯地遵循开封大宏喜来登酒店的政策和程序，礼貌地接听电话 2.       接听客人的电话并亲自采取行动去完成客人的要求 3.       负责准确及时的为客人提供叫醒服务 4.       负责检查叫醒服务记录, 并在电话没有人接听时采取适当的措施 5.       负责正确呼叫酒店人员 6.       充分了解饭店设施和营业时间, 确保正确回答客人的问题 7.       充分了解紧急事件处理程序,例如火警, 警报,疏散,轰炸,恐吓等等 8.       识别贵宾,精英会员，常规客人和长住客人并且亲善地提供个性化的服务和帮助 9.       迅速处理“为您服务”并跟踪确保客人完全满意 10.    确保顾客需求和合理要求被满足 11.    不断寻找机会发展对客服务 12.    遵守开封大宏喜来登酒店的仪容仪表的规范以及维持卫生的标准. 13.    与客房送餐部保持紧密的合作以确保对客迅速服务 14.    熟知酒店所有的餐饮区域以及菜单 15.    在需要时提供翻译服务 16.    掌握电脑工作站的全部知识并在需要时协助客人 17.    对客人的文件和译文等严格保密 18.    维护酒店日常所有房型的价格，特价优惠和促销活动 19.    售卖万豪国际在亚太区及其他地区姐妹酒店的产品 20.    确保客人的投诉或者需求可以得到超出期望的解决 21.    把握增值服务的机会，对当地服务和设施以及酒店的产品知识充分了解， 以增加收益和客人的满意度。 22.    记录并处理所有电话或传真预订 23.    记录并处理所有团队预订 24.    确保所有的预订根据当天的情况被做进系统 25.    确保客人的意见和喜好记录进客史并给予适当的安排。 26.    了解最新的万豪旅享家优惠 27.    管理并确保所有历史预定单和销售合同整齐并合理地存档，确保需要时可以方便地提取或审计。 28.    及时生成各级经理需要的报表，及时发现并报告值得注意的异常或特殊数据或个例。 29.    按时检查并校对所有预定（包括部门员工所做的或通过MARSHA自动下载的预定），确保预定中各项的准确性 30.    检查折扣预定，确保所有折扣均有正当的原因可查。 31.    遵守开封大宏喜来登酒店员工守则。 32.    遵守开封大宏喜来登酒店的政策及程序。 33.    遵守开封大宏喜来登酒店的行为准则。 34.    在任何时候表现专业态度和行为。 35.    根据酒店标准保持个人形象。 36.    在工作中遵循万豪国际关爱对客服务标准。 37.    服从酒店因运营需要而安排的临时调动岗位、内部帮工、到姐妹酒店短期援助等临时性的工作变动。 38.    执行工作区域健康及安全法规、政策及执行程序。 39.    执行酒店安全和紧急情况政策及执行程序。 40.    熟悉酒店安全、急救和消防紧急情况政策及执行程序。 41.    执行酒店清洁及保养程序。 42.    保持所在工作区域的高度清洁。 43.    根据开封大宏喜来登及酒店标准保持个人仪表。 44.    随时表现专业态度和行为。 45.    遵循万豪国际集团无骚扰政策及职业规范。 46.    遵守万豪国际集团道德行为政策和业务行为指南。 47.    遵守万豪国际集团和开封大宏喜来登酒店员工手册。 48.    遵守万豪国际集团和开封大宏喜来登酒店的政策及执行程序。 49.    完成上级交待的其他工作。 职位描述的目的不仅是提供一份工作职责的详细清单。它更希望能为那些用于完善工作的应尽职责提供一个基本观点。随时符合管理的要求，希望能够在管理层的指导下，以不断提高的顾客服务履行职责。

1、Facilitates andensures a sufficiently manned Front Desk counter at all times.      确保前台接待柜台始终有足够的人员安排。 2、Assists Welcomer Mgr.- FD for maintains an active presenceat the Front Desk to directly supervise the Guest Service Associates attending to the guests.      协助前台接待经理保持对前台的监管并监督宾客服务员的对客服务 3、Ensures strictkey control procedures are adhered to.      保证严格执行钥匙控制程序 4、Assists Welcomer Mgr.- FD for conduct daily shift briefingand other regular Reception Training monthly.      协助前台接待经理制定日常会议及定期的培训计划 5、Assists Welcomer Mgr.- FD keep the OPERA computer system contains a comprehensive guest history option,and most accurate and most personalized individual guest histories.      协助前台接待经理在OPERA电脑系统中保存有全面综合的客史资料是最好的、最准确的。 6、Responsible to ensure that all information relating to a reservation is keyed correctly into OPERA and is having the highest quality, and errors are kept to an absolute minimum. This practicewill allow the production of true and correct statistical information, whichwill in turn enhance the overall Hotel operation.      负责检查所有的预订资料准确地输入OPERA电脑系统中。要将错误减少到最少。准确真实的统计资料将保证整个饭店的正常运转。

•Report to Front Office Manager and Guest Service Manager. 向前厅部经理和宾客服务经理报告。 •Well versed on all Brand Standard requirements for Front Office and related areas. 熟知前台及相关部门的集团标准。 •Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations. Needs to be able to perform in all front of house functions.  确保所有员工遵守酒店的政策，标准，程序和规章。 •Assist Front Office Manager, Guest Service Manager to ensure a smooth front of house operations.  协助前厅部经理，宾客服务经理确保前厅部的正常运作。