遵守个人仪表仪容规范著装无可挑剔
Grooming is impeccable and in accordance with Group personal presentation standards
设备干净
Outlet equipment is clean
设备分类且存放好
Equipment is sorted and stored
玻璃器皿擦亮
Glassware is polished
擦亮餐具
Flatware is polished
清洁瓷器
China is clean
准备好服务台
Waiter stations are prepared
摆放好自助餐桌上的餐具
Cutlery is placed for buffet and table service
摆设好餐台
Tables are set
阅读并熟悉预订
Reservations are read and familiarized
准备好特别活动
Special occasions are ready
放音乐
Music is on
开灯
Lighting is on
酒吧准备就绪为客人提供舒适的服务。
Outlet is ready for service and guest comfort
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
友善、有效地解决顾客和员工的问题,对于他们的投诉和提出的问题如不能当时解决,应汇报给上级,并迅速跟进及时反馈结果。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
与顾客和同事要有良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.