1.礼貌而高效地处理所有客人和内部客人的投诉和询问，并跟进以确保问题得到圆满解决。
Handles all guest and internal customer complaints
and inquiries in a courteous and efficient manner, following through to ensure
problems are resolved satisfactorily.
2.与客人及同事保持良好的关系。
Maintains positive guest and colleague interactions
with good working relationships.
3.按照酒店的专业标准接受预定和操作系统。
Takes reservations and operates systems in
accordance with hotel standards of performance.
4.始终保持获取销售机会的专业销售态度。
Ensures a sales attitude is adopted at all times
and maintains an awareness of sales opportunities within the hotel.
5.确保准确记录所有等候名单中的客户信息。
Ensures all waitlisted business is recorded appropriately.
6.确保及时向预订部副经理汇报工作进展。
Ensures the Assistant Reservation Manager is kept
informed of all developments within the department.
7.遵循预置的可销售房间数和房价制度。
Adheres to pre-set availability and rate controls.
8.确保熟悉地掌握酒店及当地的讯息。
Ensures a high level of product knowledge of the
hotel and local area.
9.确保持续高效的提供预定服务。
Ensures a high level of Reservations is
consistently maintained.
10.通过电话，邮件和传真的方式执行预定，按照指定的标准迅速、准确的输入系统。
Processes all reservation requests by phone, mail
or fax, and RESERVE system, promptly and accurately to established standards.
11.核查每日到达客人的资料，如有任何遗漏的讯息及时通知相关人员。
Checks daily arrivals and
informs concerned personnel of any missing information
