Pre-opening project in Shanghai
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property development company in Hong Kong.
Key Responsibilities
·
Lead Rooms Division to provide exceptional guest services to deliver company
objectives and performance standards
·
Act as
a “brand ambassador” at all times to ensure company’s culture is always
maintained
·
Responsible for talent selection,
hiring, training, development and retention
· Responsible for pre-opening tasks of Rooms Division
General /Technical Knowledge
·
Knowledge of systems, SOPs, policies &
procedures related to Rooms Division
People Management
Manage workforce
planning, scheduling and forecasting in accordance to operation needs
Involve in full
cycle of people management from recruitment, training, development to
performance management
Foster a positive
working environment. Utilize effective communication tools and channels to
ensure efficient information distribution
Customer Loyalty
· Ensure positive
guest experience. Obtain feedback from guests to improve services and
facilities to improve guest satisfaction
· Be a role model
in delighting guests in every single interaction.
· Review
collaterals, quality standards and service standards regularly to enhance
service
standards
Operational Processes and Control
Review procedures
and practices regularly to ensure effectiveness for staff and guests
Ensures standards
and compliance for internal control/audits processes
Administration
·
Manage Budget and Forecast for Rooms Division. Control
and analyse P&L targets
·
Drive productivity initiatives
·
Manage Capital Expenditure. Identify needs and
estimate costs for capital improvements
-
Manage Operating equipment operations
Inspection and Preventive Maintenance Programme
·
Conduct quality checks on guest floors, public
areas and other facilities
·
Ensure established programmes are followed/scheduled
for in Rooms and Public areas
Health, Hygiene, Safety and Security
·
Ensure highest level of hygiene, safety and
security by facilitating effective training programmes
Environmental Responsibility
·
Ensure environmental initiatives are adhered to in
the workplace. Participate in community activities and programmes
Public Affairs - Statutory
·
Ensure a smooth channel of communication between
the hotel and relevant statutory departments
·
To keep all hotel licenses updated
Qualifications:
· Luxury Hotel experience working in China
· 5+ years in Guest Service, Front Desk, Housekeeping experience with 2+
years in a leadership capacity or in a similar role
· Professional,
take initiatives and passionate in
services
· Market focus
with innovative mind
· Excellent interpersonal skills
·
Strong communication skills, ability to lead
and motivate teams
·
Fluent spoken and
written Mandarin and English
· Pre-opening experience will be preferrd
·
Talents familiar with Shanghai will be highly
advantageous