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薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:面议

 The Front Desk Agent will be responsible for front desk service to the guests, include check in and check out for the guest. They will provide the Cousu Main services to the guests, to ensure they will have an excellent experience to remember. It is the most important front-line ambassador for the customers of the hotel. 前台接待员为客人提供发自内心的优质前台服务,主要为客人办理入住及退房,确保客人感觉舒适,并且留下难忘的美好回忆。前台接待员是酒店的一线重点面客服务人员。 

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:食宿情况

 The Club Floor Attendant will be responsible for front desk service to the club guests, include check in and check out for the guest and provide the food &beverage service for the guest at the Club Millesime. They will provide the Cousu Main services to the guests, to ensure they will have an excellent experience to remember. It is the most important front-line ambassador for the customers of the hotel. 行政楼层接待员为行政楼层客人提供发自内心的优质的前台及行政酒廊服务,主要为客人办理入住及退房,提供行政酒廊餐饮服务,确保客人感觉舒适,并且留下难忘的美好回忆。行政楼层接待员是酒店的一线重点面客服务人员。

薪资:面议 经验:2年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:食宿情况

 Front within front desk, and lead each of the FD shift to provide guest service as well as to hamanagement.Desk Supervisor is responsible assist FD Manager to monitor discipline, grooming and performance of all associates ndle the daily reservations and check-in and check-out of guests. It belongs to basic level  前台主管是酒店的基层管理人员,负责协助前台经理督导前台员工的纪律,仪容仪表和工作表现,带领前台各班次向客人提供服务,同时监管好每日的预订以及未客人办理入住和退房等服务 

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:面议

 To assist guests and ensure their stay are comfortable and an experience to remember. 为客人提供帮助,确保他们在入住酒店期间感觉舒适,并且留下难忘的回忆。  Bellman is directly responsible for the day to day operations of the Concierge Desk whilst on duty. On a broader scale the Bellman is to ensure that all of the hotel guests and visitors are greeted, attended to and assisted with a level of service that is professional, yet friendly and genuine and second to none. The Bellman is also to ensure that guests and visitors are made to feel comfortable and welcome and "at home" on arriving and departing the Hotel. He follows the Sofitel greeting standard such as Bonjour/ Bonsoir. 在当班期间,行李员要负责礼宾部日常的工作。从更广的角度讲,行李员确保向酒店的所有客人和来访者问候,提供友好迅捷的专业的服务,平等对待每一位顾客。行李员还要使所有抵达、预离的客人和来访者受到热情的欢迎,要使他们有宾至如归的感觉。    To assist guests and ensure their stay are comfortable and an experience to remember. 为客人提供帮助,确保他们在入住酒店期间感觉舒适,并且留下难忘的回忆。  Bellman is directly responsible for the day to day operations of the Concierge Desk whilst on duty. On a broader scale the Bellman is to ensure that all of the hotel guests and visitors are greeted, attended to and assisted with a level of service that is professional, yet friendly and genuine and second to none. The Bellman is also to ensure that guests and visitors are made to feel comfortable and welcome and "at home" on arriving and departing the Hotel. He follows the Sofitel greeting standard such as Bonjour/ B

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:食宿情况

 ·         Be good knowledgeable with brand standard and implement it.熟知并执行品牌标准。·    To participate to establish and revise the department’s SOP, P&P, rules and regulations, to ensure that standards are in accordance with the operations manual. 参与建立并完善部门工作运行手册、规章制度、政策与程序,确保所有工作符合酒店标准。·      Maintains a steady flow of communication to FOM, AFOM and other section heads.与部门经理、副经理及其它部门负责人保持经常稳定的沟通。·         Increase the Upselling revenue to achieve and exceeding the targets.提高客房升销收入,完成并超越预算。

薪资:3001-4000 经验:不限 企业类型:餐饮总部
地区:上海 食宿:提供住

岗位职责1.要熟知菜单、食品配方及其它方面的知识,以向客人推荐各种食品及饮料。2.清洁并擦亮所有器皿。3.保持工作场地及餐具室内物品的齐全、干净、整洁。4.添加所需的布品及操作设备。5.从仓库内领取物品。6.根据标准的手册来完成服务工作。7.根据餐厅的规定来摆放餐桌。8.结束服务后,要清理所有的饭菜,并清洁桌面。岗位要求1.对工作认真踏实,工作态度端正,能吃苦耐劳。2.掌握必需的食品、酒水知识,有一定的西餐服务技能。3.身体健康,仪表端正。

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:食宿情况

 岗位职责1.查看交班记录,了解上一班的移交事项,并负责处理;2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;4.熟练总台各项专业业务和技能,搞好对客服务;5.熟练掌握店内信息,提供准确的问讯服务;6.负责为下榻酒店的宾客办理入住登记手续;7.负责客房钥匙的管理和发放工作并严格遵守验证制度;8.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.大专以上文化程度,流利的英语口语;2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

薪资:6001-8000 经验:2年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:食宿情况

技能要求• 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。• 具有良好写作技能• 熟练使用微软办公软件和前台系统• 具有解决问题和组织能力学历• 具有酒店行政管理,酒店管理或相关的学士学位或大专水平。经验• 拥有2年前厅或宾客服务工作经验,包括在相似规模和复杂程度的酒店的管理经验,或与此相当的教育和相关工作经验结合的背景。  

薪资:面议 经验:3年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:面议

工作职责财务回报 参与制定部门年度预算与财务计划。重点通过房价策略、筑房启动和排房管理,监控预算和控制人力成本和各项费用。 监管夜审工作并准备每日财务报告。 开发各种计划,通过前台过路客管理和增销从而提高客房出租率和平均每日房价。员工团队 处理员工日常事务,计划并分配工作,为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈,协助解决各种员工矛盾,提高员工绩效。 对全体员工实施教育与培训,确保所有工作符合国家、各省市与地方的法律和安全法规。确保员工获得适当的培训,并为员工配备完成工作所需的各种工具和设备。 确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。宾客体验 确保前厅员工为宾客提供快捷、专业和个性化的服务。 确保宾客抵达酒店时受到欢迎和问候,把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回应,通过与宾客建立良好的关系并获取反馈,不断提升宾客满意度。 对前厅和公共区域进行例行检查,若发现任何问题马上采取行动。企业责任 核查账单指令和宾客信贷情况,按酒店信贷政策操作,确保以安全方式处理所有交易。 为团队成员提供PBX流程培训,在紧急情况下担任酒店的主要联络人;与当地消防、警察和应急部门员工建立并保持联络。完成其他分配的任务,可能需要担任值班经理。

薪资:3001-4000 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:提供食宿

job overview 职位概述Responsible for receiving guests in the most hospitable manner. All guests arriving to the hotel will be welcomed and departing guests fare-welled in the most courteous and friendly manner    以最礼貌的方式进行客人接待服务。要对所有来宾进行热烈欢迎,并对离店客人友好欢送。Duties and Responsibilities 工作职责At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times时刻保持装束整洁、态度和悦,以最礼貌的方式迎接来店客人,并随时为其提供协助。Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled

薪资:4001-5000 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:面议

 job overview职位概述Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。Duties and Responsibilities工作职责Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。Registers and rooms all arrivals according to established procedures按照既定工作程序为所有来客登记并安排房间。

薪资:8001-10000 经验:3年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:提供食宿

 job overview职位概述Oversees and directs all aspects of the Bell service operations监督和指导行李服务的各方面工作。Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.领导协调客人的需求,特殊要求和请求来确保为客人提供卓越和超值的服务。 At Holiday Inn we want our guests to relax and be themselves which means we need you to:Be you by being natural, professional and personable in the way you are with peopleGet ready by taking notice and using your knowledge so that you are prepared for anythingShow you c

薪资:6001-8000 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:提供食宿

Duties and Responsibilities工作职责Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking 在夜班期间视察一线各部门和二线各部门,包括前厅部、客房部、大厅、餐饮营业场所、公共区域和停车场 Meet and Greet VIPs迎接贵宾Handle all Complaints处理各种投诉Ensure working of all Front Office Policies and Procedures确保前厅部所有政策和工作程序都得到遵守 Ensure effective shift hand-over确保有效的交接班

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:食宿情况

岗位要求:Job Requirement:1.大学专科及以上学历College degree or above2.流利的中英文口语及书面表达能力Smooth communication skill both in English and Chinese3.酒店管理专业优先考虑Hotel Management would be preferable4.工作自觉主动、负责任Acts on own initiative and takes responsibility for own work主要职责Main Duties:对于客户调查结果做出回应并落实相应的改善措施。Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.确认抵达和出发的细节并且安排接送以及客人其他要求。Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.根据大堂主管的分配,运送和领取顾客行李。Delivers and picks up guest baggage as assigned by Host.清理所有大门和行李房维持一个专业的形象。Maintains and cleans all equipment at the Main Door and the Luggage Room to maintain a professional image根据标准存储行李。Stores luggage according to standards.引导顾客至登记手续处,同时为客人提取携带的行李。Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.引导顾客和来访者去酒店设施。Directs guest and visitors to any of the Hotel’s facilities.在适当时机为客人开关车门。Opens and closes car doors for guests whenever the opportunity arises.为抵店和离店顾客将行李装上/卸下车。Loads/unloads guest’s luggage for arriving and departing guests.确保车牌号码、类型都记录的行李标签上以供日后参考。Ensures vehicle's license number, type are logged down on the luggage tags for future reference.协助所有顾客存放行李,确保妥善处理、存放并且按程序操作;以有效的方式将顾客行李送到他们的房间。Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed; transports guest’s luggage to their room in an efficient manner.处理包裹包装。Handles parcel wrapping.递送每日早上和特殊报纸至指定的客房和办公室。Deliver

薪资:面议 经验:3年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:提供食宿

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.To ensure the smooth operation of the hotel's executive floor, including check-in and check-out of guests, as well as the running of the executive floor lounge. Ideally with a relevant degree or diploma in Hospitality or Tourism management.Minimum 2 years Rooms Division work experience as Manager or Assistant Manager in larger operation.Good problem solving, administrative and interpersonal skills are a must.   

薪资:3001-4000 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:提供食宿

Job Requirement:1.College degree or above.2. Smooth communication skill both in English and Chinese.3. Sense of responsibility and confidentiality.4. Patient and happy to learn.主要职责Main Duties:对于客户调查结果做出回应并落实相应的改善措施。Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.确认抵达和出发的细节并且安排接送以及客人其他要求。Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.根据大堂主管的分配,运送和领取顾客行李。Delivers and picks up guest baggage as assigned by Host.清理所有大门和行李房维持一个专业的形象。Maintains and cleans all equipment at the Main Door and the Luggage Room to maintain a professional image根据标准存储行李。Stores luggage according to standards.引导顾客至登记手续处,同时为客人提取携带的行李。Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.引导顾客和来访者去酒店设施。Directs guest and visitors to any of the Hotel’s facilities.在适当时机为客人开关车门。Opens and closes car doors for guests whenever the opportunity arises.为抵店和离店顾客将行李装上/卸下车。Loads/unloads guest’s luggage for arriving and departing guests.确保车牌号码、类型都记录的行李标签上以供日后参考。Ensures vehicle's license number, type are logged down on the luggage tags for future reference.协助所有顾客存放行李,确保妥善处理、存放并且按程序操作;以有效的方式将顾客行李送到他们的房间。Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed; transports guest’s luggage to their room in an efficient manner.处理包裹包装。Handles parcel wrapping.递送每日早上和特殊报纸至指定的客房和办公室。Delivers daily morning and special newspapers to guests’ rooms and offices as assigned.检查常规清洁,保持大堂和就坐区域、入口的整洁。Maintains a tidy lobby by checking the general cleanliness and tidiness of the sitting area and entrance.确保任何消息快速地传达到客房。Ensures all messages of any

薪资:面议 经验:3年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:食宿情况

- 3~4年以上相关工作经验- 尊重客人需求,认真对待客人的提问或投诉,热衷于满足客人期望,时刻提供专业和高水平的服务质量- 工作自觉主动、负责任- 性格开朗,能从容应对压力- 具有良好的团队合作精神,全力支持并协助他人工作- 出色的沟通及表达能力- 愿意接受轮班工作- 英语熟练- At least 3~4 year similar working experience- Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards- Acts on own initiative and takes responsibility for own work- Have a bright and cheerful disposition,can contend with pressure- Has team spirit, willing to provide assistance and helpful- Has good communication & interpersonal skills- Accepts to take shift work- Proficiency in English

薪资:4001-5000 经验:不限 企业类型:国内酒店管理公司总部
地区:上海-浦东新区 食宿:提供食宿

 工作职责:接待住店、来访客人(包括团体客人、散客),为客人办理入住登记手续。为客人排房(包括预先排房)和确定房价,并做好有关客人资料的档案工作,正确地显示客房的实时房态。协调对客服务,保持并发展与相关的部门的沟通联系。接待投诉客人,解决不了的问题及时上报领班或主管。制定客房营业日报表等表格。迅速、准确的回答客人的问讯(包括介绍店员人服务信息、市内观光、天气、交通情况等)。掌握住客信息,了解当天的酒店餐饮宴席、会议活动、VIP客人抵离、房间预订情况。年

薪资:4001-5000 经验:不限 企业类型:国内酒店管理公司总部
地区:上海-闵行区 食宿:提供食宿

 工作职责:接待住店、来访客人(包括团体客人、散客),为客人办理入住登记手续。为客人排房(包括预先排房)和确定房价,并做好有关客人资料的档案工作,正确地显示客房的实时房态。协调对客服务,保持并发展与相关的部门的沟通联系。接待投诉客人,解决不了的问题及时上报领班或主管。制定客房营业日报表等表格。迅速、准确的回答客人的问讯(包括介绍店员人服务信息、市内观光、天气、交通情况等)。掌握住客信息,了解当天的酒店餐饮宴席、会议活动、VIP客人抵离、房间预订情况。年龄与技能要求:性    别:不限    

薪资:面议 经验:不限 企业类型:国内酒店管理公司总部
地区:上海 食宿:食宿情况

 工作职责:主持前厅部的全面工作,对各分部主管下达工作任务并指导、落实、检查、协调。负责培训所有前厅部接待人员,达到本公寓要求的接待服务效率、标准和接待礼仪及服务程序标准。负责本部门的人力调度,确保前厅部营业各岗的运行顺利。按照奖惩条例对各岗员工进行定期评估。负责做好客房出租率预测,确保房间出租情况、订房情况、到店和离店情况以及房账收入和其他一些由管理部门要求的统计情况的准确性。负责客人对客房和其他服务区域的投诉。同时要跟踪检查落实对客人的投诉的补救措施,最终赢得客人的满意和谅解。确保前厅部与公寓各部门、社会团体对公寓业务有关企业、公司、商社、机构的良好公共关系,以便保证饭店有一个宽松的经营环境。年龄与技能要求:性    别:不限     年    龄:25-35周岁(特别优秀可放宽条件)

薪资:3001-4000 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海-浦东新区 食宿:提供食宿

Those with 1-2 years experience or have completed internship or training in any Club Executive related field will be an added advantage.有1-2年行政酒廊相关的工作或培训经历者为佳With good grooming, personality, attitude and willing to learn.良好的礼仪仪表、个性、态度,乐于学习Has knowledge of the following:具备以下技能者优先:Good command of both spoken and written English and Mandarin.良好的中英文口语和书面表达能力Microsoft Office and those with Fidelio/Opera knowledge will be an added advantage.微软办公软件;会使用Fidelio/Opera系统为佳

薪资:6001-8000 经验:5年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海-浦东新区 食宿:面议

•Job Description 岗位描述  You will beresponsible to provide an excellent and consistent level of service to yourcustomers. Asst Chief Concierge is responsible to provide guest services andassist the Chief Concierge in supervision, direction and leadership at theConcierge in accordance with the objectives, performance and quality standardsestablished by the Hotel. 工作中你将负责提供始终如一高标准的、卓越的客户服务。礼宾部副经理主要负责根据酒店的目标和服务质量标准为顾客提供服务的同时,协助礼宾部主管监督和指导礼宾部的工作。 •Qualification 资质要求 - Good appearance and disposition个人形象气质良好- Be full of passion to the hotel industry对酒店行业充满热情- Fluent oral English英语口语流利

薪资:3001-4000 经验:2年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:提供食宿

Those with 1-2 years experience or have completed internship or training in any Front Office related field will be an added advantage.有1-2年前厅相关的工作或培训经历者为佳With good grooming, personality, attitude and willing to learn.良好的礼仪仪表、个性、态度,乐于学习Has knowledge of the following:具备以下技能者优先:Good command of both spoken and written English and Mandarin.良好的中英文口语和书面表达能力 Knowledge of the location, direction and activities happening in Shanghai and China.了解上海和中国的地理,方位和活动 Microsoft Office and those with Fidelio/Opera knowledge will be an added advantage.微软办公软件;会使用Fidelio/Opera系统为佳

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海-浦东新区 食宿:提供食宿

  •Job Description 岗位描述 You will be responsible to provide an excellent and consistent level of service to your customers. Asst Chief Concierge is responsible to provide guest services and assist the Chief Concierge in supervision, direction and leadership at the Concierge in accordance with the objectives, performance and quality standards established by the Hotel. 工作中你将负责提供始终如一高标准的、卓越的客户服务。礼宾部副经理主要负责根据酒店的目标和服务质量标准为顾客提供服务的同时,协助礼宾部主管监督和指导礼宾部的工作。•Qualification 资质要求- Good appearance and disposition个人形象气质良好- Be full of passion to the hotel industry对酒店行业充满热情- Fluent oral English英语口语流利- Good guest service, communications and interpersonal skills are a must.需要具备良好的服务态度、与人交流能力和人际交往能力

薪资:面议 经验:3年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海-浦东新区 食宿:提供食宿

岗位职责1.此岗位排班为周末上班,并负责周末值班的工作;平时工作作息根据实际营运情况而定。2.负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。3.进行有关的市场计划分析制定部门工作计划,完成工作报告。4.使客房达到最高出租率,获取最佳的客房收入。5.督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。6.保持良好的客际关系,能独立有效地处理宾客投诉。7.协助酒店与更高一级领导处理突发事件。8.此岗位排班为双休日上班,并担任MOD的相关工作。岗位要求1.大专以上学历,有同岗位工作经验3年以上。2.熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。4.有效贯彻、落实并完成部门制订的每月工作计划。5.英语对话流利,有较强的协调管理能力,具有一定的销售能力。6.全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。

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