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薪资:面议 经验:8年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海-浦东新区 食宿:食宿情况

Scope of PositionIt is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office operations. Be pro-active, creative and results driven.  The Assistant Front Office Manager is responsible for the day to day Front Office operational requirements. In the absence of the Front Office Manager, this position provides direction and leadership to the Front Office team to maximize revenue opportunities and guest satisfaction levels to the standards set by the Group. Assistant Front Office Manager works very closely with the Housekeeping Management team as well as the Executive Apartment Management team to ensure successful delivery of Mandarin Oriental’s exceptional service to our guest and successful Rooms operation.RequirementsDegree in Hospitality Management          4 years Management experience in a hotel of similar deluxe standingExperience in dealing with all levels including owners, corporate officers, support staff and all hotel employeesExcellent overall communication skillsAble to multi taskThe ability to work well in a team environmentMust possess good verbal command of the English and Mandarin LanguagePossess a pleasant and outgoing personality 职责范围前厅副经理全面负责前厅部运营的各个方面。要积极主动,有创造性,有目标。前厅副

薪资:面议 经验:8年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:食宿情况

To manage and motivate front      office teams in line with the brand's recommended behavioral guidelines,      in order to provide personalized high quality guest services.To behave and act in an      exemplary fashion, embodying the brand mindset.To implement a dynamic sales      policy in conjunction with the sales department and develop the team's      sales skills.To develop employees' skills      and guide them in their professional development.To manage headcount and      organization for optimum efficiency in compliance with legislation.To train up subordinates in      work skills, knowledge as well behaviours.To be responsible for      maximizing the rooms revenue by good control of room sales status together      with Sales Director and Revenue Manager.To be responsible to strive      for constant improvement on guest services and guests’ experience

薪资:面议 经验:8年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:食宿情况

岗位职责1.负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。2.进行有关的市场计划分析制定部门工作计划,完成工作报告。3.使客房达到最高出租率,获取最佳的客房收入。4.督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。5.保持良好的客际关系,能独立有效地处理宾客投诉。6.协助酒店与更高一级领导处理突发事件。岗位要求1.大专以上学历,有同岗位工作经验1年以上。2.熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。4.有效贯彻、落实并完成部门制订的每月工作计划。5.英语对话流利,有较强的协调管理能力,具有一定的销售能力。6.全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。

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