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薪资:面议 经验:3年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海-闵行区 食宿:食宿情况

 Position Title: Executive Floor Supervisor职 位: 行政楼层主管Department: Front Office部 门: 前厅部Report To: Executive FloorManager汇报给: 行政楼层经理 Principle Responsibilities & Position Purpose:职责目标: Assists the Executive Floor Manager in administration and manage all E

薪资:面议 经验:2年以上 企业类型:国际管理公司旗下酒店(四星/准四星)
地区:上海 食宿:提供食宿

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:提供食宿

Scope of PositionIt is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the Club Lounge operations. Be pro-active, creative and results driven.  The Club Lounge F&B Supervisor is responsible for the day to day Club Lounge operational requirements.  When Club Lounge Manager is absent, this position will act in his/her capacity.Requirements                        University Graduate                            2 years Executive Club supervisory experience in a hotel of similar deluxe standing.                               Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees.Excellent overall communication skills.

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:食宿情况

岗位职责1.协助去管理VIP客人的登记与结帐情况,确保服务快速准确。2.确保顾客的需求及需要能及时地跟办,并从客人那里得到反馈。3.及时地跟办Logbook上未完成的事项。4.在客人到达之前,合理的为客人安排房间,并且检查一遍,确保房间物品的配置符合标准。5.时刻给客人一种友好、整洁、热情的印象,尽量使客人的特殊要求得到满足。6.协助主管组织员工的培训。7.对员工的服务标准和表现做到深刻的了解,并提醒他们日常所犯的错误。岗位要求1.从事同星级同岗位2年以上工作经验者优先。2.熟悉前台的各项业务,英语流利。3.精通前台的各项接待程序,沟通能力较强,解决工作中的各种疑难,处理各种投诉。4.性格开朗,有良好的个人修养,工作认真负责。

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:食宿情况

 JOB DESCRIPTIONTo create and maintain a high standard of service in The Level and provide courteous & professional service for our The Level guests.建立和保持行政楼层高标准的服务质量, 向行政楼层的客人展现礼貌专业的服务精神。To check and make sure all rooms are in superior condition and amenities are set-up before selling.检查所有房间, 确保客用欢迎品摆放以及房间状况良好。Assist and provide services in the Business Centre of Club Lounge whenever guests require in an utmost and helpful manner.以友善乐于助人的态度协助客人提供行政酒廊商务服务。Explain to guest the charges according to the price set-out for the equipment and services.根据设施设备和相关服务定价向客人作出解释。Scheduling of staff duty roster for The Level agent.安排行政楼层员工的排班。Maintain smooth relationship between management and guests. Resolve problems arising from guests’ complaints and esquires immediately.保持管理层与客人之间的良好关系, 迅速解决客人投诉。Handle complaints which result in both th

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:食宿情况

 The Langham Club Agent is responsible for the daily food and beverage service in the club lounge. The Waiter duties also include the general presentation and service of the club lounge and ensuring the Club guests stay exceeds expectation. This position is also required to deliver concierge style information and service as required. The Langham Club Agent must deliver customer service with poise based on the hotels standards and procedures.朗廷会服务员负责朗廷会内日常的餐饮服务。其工作职责同样包含朗廷会的总体外观及服务,保证朗廷会宾客的入住体验超出期望。如经需要,这个职位同样需要提供礼宾式的信息及服务。朗廷会服务员必须在依照酒店标准和程序的基础上为宾客提供真诚的服务。Attend to all guest enquiries with poise in a helpful and professional manner.以乐意帮助及专业的态度应答宾客的询问。Be familiar with hotel room configuration, all special rates & programs and the 1865 Program.

薪资:面议 经验:不限 企业类型:国内管理公司旗下酒店(五星/准五星)
地区:上海-浦东新区 食宿:食宿情况

拥有1年及以上相关工作经验。At least 1 years relevant working experience.

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海-浦东新区 食宿:提供食宿

 1.      Report to work in time, in proper and clean uniform, including nametag as outlined in the staff handbook. Personal appearance and grooming must conform to standard.按时到岗,着合适整洁的制服,佩戴名牌。穿着佩戴符合员工手册规定。个人仪容仪表符合标准。 2.      Update self and guest service agent with current facts of the hotel services and facilities, including room types, rates, packages, promotions, up-selling, relative features and facilities, F&B outlets and Health Club.更新自己和当班客户服务接待有关酒店服务内容和设施的情况表,包括房间类型,房价,组合服务,促销,推销,相关的特点设施,餐饮设施,和健身中心等。 3.      Have a complete knowledge of Policy and Procedures and Performance Standard of Front Desk and Executive Floor.

薪资:面议 经验:2年以上 企业类型:国内管理公司旗下酒店(五星/准五星)
地区:上海 食宿:提供食宿

 拥有2年及以上国际品牌酒店相关工作经验。At least 2 years relevant working experience in international brand hotel.

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:食宿情况

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薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海 食宿:提供食宿

行政楼层主管

薪资:面议 经验:2年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:上海-静安区 食宿:提供食宿

Job Summary:  The Service Leader – Horizon Club provides day to day supervision, direction and leadership to all personnel at Horizon Club under the guidance of the Service Manager – Horizon Club in accordance with the objectives, performance and quality standards established by Jing An Shangri-La, West Shanghai and Shangri-La Hotels & Resorts. Establish an environment at the Horizon Club with the concept of “A Hotel within the Hotel” with emphasis on providing ambiance and individual attention of a small intimate hotel, while surrounded by the conveniences and business related services of a modern establishment. Meets up with guests regularly to obtain feedback on ways to improve the hotel’s services and facilities. Handles guest complaints effectively and efficiently by being responsive and receptive, and analytical. Within the established Delegation of Authority, he/she makes quick and correct decisio

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