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  • 礼宾部经理

    5.5千-6.5千
    沈阳 | 经验不限 | 中专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 管理规范
    • 年终花红
    • 晋升空间大
    • 年度旅游
    • 员工生日礼物
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 03-25
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    • 投递简历
    礼宾部经理 我们正在寻找礼宾部经理 作为礼宾部经理,我们希望您: 1.全面负责礼宾部日常运营并处理突发事件 2.熟知当地及周边景区景点,餐馆,娱乐场所及商务中心,为客人提供个性化服务 3.培训部门员工,促进工作水平的提高及进一步的职业规划 4.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务 5.为顾客提供热情周到的服务,有宾至如归感 6.有条理的安放和储存客人的行李并确保安全。 7.确保大厅的整洁卫生,及常用客用资料和物品等的补充更新 8.确保根据不同需求为宾客提供票务信息确认,预定等服务 9.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决 10.对礼宾部日常用品予以管理控制,节约成本 11.坚持酒店安全制度、紧急情况处理规定和程序 我们希望寻找这样的您: 1.热爱酒店行业 2.气质形象好 3.身体健康 4.能流利地用英文与外国客人沟通 5.具有国际品牌礼宾部经理或值班经理至少一年的相关工作经验 6.能适应倒班工作
  • 沈阳 | 经验不限 | 学历不限

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    • 人性化管理
    • 五险一金
    • 带薪年假
    • 管理规范
    • 员工生日礼物
    • 技能培训
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-26
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    • 投递简历
    此岗位为夜班总机接线员岗位,需要适应长期夜班班次,具体班次为22:30-07:30 【职位描述】 作为接线员,您将负责按照最高标准执行以下任务:  我将会做什么? - 利用一切机会积极寻求客户和团队成员的口头反馈。 - 商定并实施行动去提高对客服务的质量。 - 及时有效地处理投诉,采取必要的措施,并酌情通知宾客服务经理采取后续行动。  - 跟进客人的投诉,确保客人对解决方案(服务补救)感到满意。 - 积极处理客人的投诉和意见,并从中吸取经验教训,向宾客服务主管进行跟进和反馈。 - 确保及时有效地回应所有顾客的要求和询问,同时在每天的高峰期的时候给予他人帮助。 - 及时处理所有内部和外部客人的询问,尽量减少延误,将客人引导至其希望联系的正确方,并在必要时提供信息。 - 以迅速、礼貌和高效的方式有效管理酒店的所有通信、电话、传真和邮件,确保客人与酒店联系时感到宾至如归。 - 掌握酒店及周边设施、景点、名胜古迹和活动的最新信息。 - 清晰、准确、及时地接收和传递信息并以私密和保密的方式处理和传递所有信息,确保客人的隐私。 - 积极主动地接待客人,协助他们满足任何合理要求。 - 熟悉希尔顿部门标准,遵守希尔顿品牌标准,确保整个运营标准的一致性。 - 熟悉操作电话、FCS、OnQ PM 和 Micros 系统。  - 在团队中发挥积极作用,态度和蔼,善于合作,乐于助人,不忘客人背后的人。 - 在宾客服务中心发挥积极作用。 This position is a night shift operator position, need to adapt to the long-term night shift, the specific shift for 22:30-07:30 What will I be doing?  As the Operator, you will be responsible for performing the following tasks to the highest standards:  • Actively seeking verbal feedback from customers and team members at every opportunity.  • Agree on and implement actions to make improvements to customer service.  • Handle complaints promptly and efficiently, taking the necessary action and informing the Guest Service Manager to follow-up where appropriate.   • Follow-up with guests to ensure satisfaction with problem resolution (service recovery).  • Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the Guest Service Manager.  • Make sure all customer requests and queries are responded to promptly and effectively while assisting during peak periods each day.  • Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.  • Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.  • Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.  •  Delivered clearly, accurately and in a timely manner. Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests • Be proactive towards customers, assisting them with any reasonable requests.  • Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.  • Familiar with operating the telephone, FCS, OnQ PM and Micros system.   • Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.  • Take on an active role in the Guest Service Centre.  【任职要求】 我们需要什么样的人才? 希尔顿接线员始终要以宾客的利益为重并与其他团队成员密切合作。要成功胜任这一职位,您应保持以下态度、行为、技能和价值观:  - 至少有 2 年在五星级国际品牌酒店担任相同职位的经验或类似行业的相关经验。 - 掌握基本的英语口语,以满足业务需求。   - 在工作中始终以客户为中心,保持高度的客户服务意识。 - 积极影响、承担个人责任并主动解决问题,与客人和同事进行清晰的沟通。 - 有上进心和责任感,以饱满的热情对待所有工作,抓住机会学习新技能或知识,以提高个人绩效。 - 灵活应变,对不断变化的要求做出快速、积极的反应,包括完成要求你完成的任何任务。 - 在追求团队目标的过程中,与同事合作并给予支持,从而保持高度的团队关注。 - 为改进酒店的运营/环境程序献计献策。 - 良好的组织和协调能力。 - 强烈的责任感和自我激励意识。 - 耐心负责地解决所有问题。 - 能够与团队成员保持良好关系。   在希尔顿工作会是什么感觉? 希尔顿是全球领先的酒店管理公司,横跨住宿领域,从豪华的全方位服务酒店和度假村到长住套房和中价位酒店。近一个世纪以来,希尔顿为商务和休闲旅行者提供了最好的住宿、服务、设施和价值。希尔顿致力于延续其传统,在其全球品牌中提供卓越的客人体验。 我们的愿景是 "让地球充满好客的光芒和温暖",这使我们作为一个团队,每天都在世界各地创造非凡的接待体验。 而我们了不起的团队成员正是这一切的核心所在! What are we looking for?  An Operator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  • Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.  • Understand basic spoken English to meet business needs.    • Maintain a high customer service focus by approaching your job with the customers always in mind.  • Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.  • Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.  • Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.  • Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.  • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.  • Good organization and coordination skills.  • Strong sense of responsibility and self-motivation.  • Patient and responsible to solve all problems.  • Able to maintain excellent relations with team members. What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 日审经理

    5千-6千
    沈阳 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 管理规范
    • 年终花红
    • 晋升空间大
    • 年度旅游
    • 员工生日礼物
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 03-25
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    • 投递简历
    日审经理 我们正在寻找一位日审经理) 作为日审经理,我们希望您: 1.按照酒店的财务流程,完成日常工作 2.负责管理并检查和保管所有商铺合同,公司的信贷协议等的有效期,确保所有的合同和协议是有效的。在合同协议到期前的三个月以邮件形式提醒信贷员工,并汇报到财务总监,直到签署新的合同 3.负责管理并调查现金长短款的原因直至解决,并汇报给财务总监 4.审核运作部门的账单是否完整,如房客挂账的账单要有客人的签字,餐券要上交财务并在有效期内等 5.负责管理整理宴会的账单,确保宴会账单与INFRASYS记录一致,不能缺失,并将合格的账单归档 6.负责管理审核前台、餐厅、宴会等部门的账单及提成 7.负责管理酒店各类礼券的合规发放及操作 我们希望寻找这样的您: 1. 有财务工作经验 2. 对财务各项指标有一定的敏感力 3. 较强的学习能力 4. 熟练掌握办公软件 5. 有星级酒店日审经理经验可优先考虑
  • 沈阳 | 5年以上 | 本科 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 岗位晋升
    • 带薪年假
    • 领导好
    • 帅哥多
    • 美女多
    • 员工生日礼物
    • 年底双薪
    国际高端酒店/5星级 | 100-499人
    发布于 03-25
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    • 投递简历
    岗位职责 1.协助负责整个饭店的运作收集对客服务过程中所产生的问题信息。 2.在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。 3.负责处理宾客的问题和投诉。 4.负责重要宾客的迎领工作。 5.进行整个酒店的安全和日常的设备检查工作。 6.解决当班期间发生的安全问题。 7.向其它班次协调交班记录上需要沟通的事项。 岗位要求 1.本科以上学历,有同岗位工作经验3年以上。 2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。 3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。 4.注重细节,工作有责任心,敢于承担责任,执行力较强。 5.有上进心和良好的学习能力和抗压能力。
  • 沈阳 | 经验不限 | 大专

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 岗位晋升
    • 带薪年假
    • 领导好
    • 帅哥多
    • 美女多
    • 员工生日礼物
    • 年底双薪
    国际高端酒店/5星级 | 100-499人
    发布于 03-25
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    • 投递简历
    岗位职责 1、通过训练领导和激发团队员工。 2、其他经理不在的情况下,代替其他经理作为整个酒店的职责经理。 3、积极地参加职业培训,让员工保持水平一致。 4、训导团队,提高员工水平,激励他们完成目标。 5、确保员工手册,相关劳动法,如有违反,纪律处分。 6、根据酒店标准,进行每年一次的1:1的个人发展回顾,确保对员工进行公平客观的描述,以便为员工提供继续发展的平台。 7、训练和发展有潜力的员工,令其有更好的职业前景。 8、致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。 9、负责新员工的培训,使其尽快胜任工作,并告知酒店的要求。 10、及时有效的和宾客沟通,确保给顾客及时的答复。每个客人的投诉要求必须要在二十四小时内解决。 11、登记客人,确保客人信息完整填写并确认,按照酒店会员要求服务和发展会员,同时确认付款方式。 12、将客人送至客房,介绍客房布局,确保行李及时递送等。 13、采取必要行动,及时有效的处理顾客的不满,适当的时候告知其他宾客关系经理。回访客人,确保客人对解决方法满意。 14、关注客户信息和喜好,确保满足客人的要求。 15、作为接待VIP客人的酒店员工,要确保为客人提供人性化服务。 16、按照客人的预定或喜好安排房间,控制房间。 17、确保为会员顾客提供优质专业的服务,发展客人加入会员。 18、和销售,预定和商业发展团队共同为客人提供服务 19、及时准确的将客人的信息录入公安报告系统。 20、遵循酒店品牌标准。 21、了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。 22、确保前台和其他部门间的沟通交流,特别是客房部,餐饮部等。 24、持酒店数据的准确,便于操作。维持前台设备的正常运做和工作区域的清洁。 25、及时将信息传递至相关人员,确保尚未完成的事情移交至有关人员,让宾客满意。参加必要的会议并阅 岗位要求 1、保持和供应商的良好关系 2、保证向酒店内部和外部客人提供高质量的服务 3、维护酒店设施设备的正常运转 4、保持工作环境整洁 5、达到酒店的要求 6、编辑更新工作标准和程序
  • 全国 | 2年以上 | 大专 | 提供食宿

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    • 带薪年假
    • 岗位晋升
    • 五险一金
    • 包吃包住
    • 人性化管理
    • 节日礼物
    • 管理规范
    • 技能培训
    • 领导好
    • 美女多
    中式餐饮 | 100-499人
    发布于 03-25
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    • 投递简历
    【岗位职责】 1.能辨别基本茶类并且熟悉不同茶类的冲泡方法; 2.根据不同的茶叶选择相应的冲泡器皿,掌握各类茶的冲泡水温、水量进行茶水冲泡; 3.按规定着装,保持整洁,按时上、下班,服从上级的指挥安排; 4.做好茶前准备工作,检查设备设施是否完好、服务用具是否齐全; 5.文明礼貌,热情待客,微笑服务, 耐心解答客人的问题; 6.带领茶艺师完成日常的服务及培训学习工作; 7.认真完成上级布置的各项任务,顾客到店后礼貌接待并向客人介绍茶品。 【岗位要求】 1、接受过茶艺师职业培训,具有初级以上《茶艺师国家职业标准》资格证书最佳; 2、熟练掌握接待、准备与演示、服务等能力; 3、形象气质佳,具有良好的服务意识。 该职位为项目储备,项目地点为山西太原、广东珠海、浙江杭州、陕西西安
  • 全国 | 2年以上 | 大专 | 提供食宿

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    • 带薪年假
    • 岗位晋升
    • 五险一金
    • 包吃包住
    • 人性化管理
    • 节日礼物
    • 管理规范
    • 技能培训
    • 领导好
    • 美女多
    中式餐饮 | 100-499人
    发布于 03-25
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    • 投递简历
    【岗位职责】 1.配合楼面经理做好前厅日常管理工作,并与厨房保持密切联系,确保楼面的服务质量,直接对楼面经理负责,严格执行公司的规章制度,做好楼面经理的助手,对领导分配的任务按时、按质、按量完成; 2.检查工作:每日检查设备、家具、餐具的摆设及其完好情况,检查服务用品及清洁卫生,检查库存物资,检查仪容仪表; 3.了解当天的急推与估清,布置重点推销菜式,了解当餐用餐人数及要求,合理安排餐厅服务人员的工作,督促服务员做好清洁卫生和餐、酒具的准备工作; 4.热情帮助,耐心辅导,搞好现场培训,并带领属下员工严格按操作规范进行接待,要认真检查餐前工作、餐中督导和餐桌收尾,检查物品、餐具摆放是否符合标准,随时注意就餐人员动态和服务情況,要在现场进行指挥,遇VIP 客人接待,要亲自上台服务,以确保服务的高水准; 5.加强与客人的沟通,了解客人对饭菜的意见,整理客人档案情况,妥善处理客人的投诉和质询,并及时向经理反映; 6.定期检查设施设备和餐具盘点,做好公司的财产管理工作,制定并执行卫生标准,有问题及时向经理汇报; 7.注意服务员的表现,随时纠正他们在服务中的失误、偏差,做好相关工作记录,作为评选每月最佳员工的依据,做好员工考勤和评估工作; 8.熟练掌握店内服务项目及出品的详细情况,熟悉菜牌、酒水牌,熟记每天供应的品种; 9.做好收市检查工作,关闭所有门、窗、水、电、气,做好安全和节电工作; 10.积极完成经理交派的其它任务。 【岗位要求】 1.有良好的团队领导精神及执行力,工作认真负责,作风正派; 2.熟悉餐饮前厅的经营管理工作,具有较强的工作责任感和敬业精神; 3.高端餐饮及酒店同岗位3年以上管理经验者优先考虑。 该职位为项目储备,项目地点为山西太原、广东珠海、浙江杭州、陕西西安
  • 沈阳 | 经验不限 | 学历不限

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    • 人性化管理
    • 五险一金
    • 带薪年假
    • 管理规范
    • 员工生日礼物
    • 技能培训
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-26
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    【职位描述】 餐饮部服务员影响着客人在我们的餐厅、酒吧、客房服务、宴会和酒店内咖啡馆的每一次体验。我们总是提供超越客人对食品、饮料和烹饪的期望的体验。 我将会做什么? 作为一名餐饮服务员,你将负责维护我们的餐厅、酒吧、宴会设施、酒店内咖啡厅内的食品和饮料(Food and Beverage)业务的最高质量标准,并满足客房服务要求。你将与你的团队成员合作,通过以下工作提供高质量的服务体验,超越客户的期望: 及时接收订单并完全满足客户要求,包括但不限于担任咖啡师或鸡尾酒服务员/调酒师,如果需要的话 了解菜单内容、任何菜单变化和促销活动 保持你的服务区干净、整洁,并做好充分准备 有效地管理所有顾客账户的适当结算 以礼貌和帮助的方式回答客人的询问 A Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations. What will I be doing? As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks: -Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required -Understand menu content, any menu changes, and promotional activities -Keep your service area clean, tidy, and well-prepared -Efficiently manage the proper settlement of all customer accounts -Answer Guest queries in a polite and helpful manner 【任职要求】 我们在寻找什么? 为希尔顿品牌服务的餐饮服务员总是代表我们的客人工作,并与其他团队成员一起工作。要成功胜任这个角色,你应该保持以下的态度、行为、技能和价值观: 友好、积极、有活力的性格 致力于为客人提供卓越的服务 积极学习新的技能和技巧 聪明、整洁的外表 积极向上,愿意参与团队,以胜利的态度工作 具有良好的当地语言沟通能力 灵活、可靠,对各种工作情况反应迅速 准备好管理各种类型的客户、咨询和投诉 具备酒精饮料和混合饮料的知识 有过食品卫生经验 有电子订购系统经验 有处理现金的经验 在希尔顿工作会是什么感觉? 希尔顿是全球领先的酒店管理公司,涵盖了从豪华的全方位服务酒店和度假村到长住套房和中价位酒店的住宿领域。近一个世纪以来,希尔顿为商务和休闲旅行者提供了最好的住宿、服务、设施和价值。希尔顿致力于延续其传统,在其全球品牌中提供卓越的客人体验。 我们的愿景是 "让地球充满好客的光芒和温暖",这使我们作为一个团队,每天都在世界各地创造非凡的接待体验。 而我们了不起的团队成员正是这一切的核心所在 What are we looking for? Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -Friendly, positive, energetic disposition -Committed to delivering exceptional guest service -Motivated to learn new skills and techniques -Smart and tidy, in appearance -Positive and willing to participate on a team and work with a winning attitude -Excellent communication skills in the local language -Flexible, reliable, and responsive to a range of work situations -Prepared to manage a variety of customer types, inquiries, and complaints -Knowledge of alcoholic beverages and mixing of drinks -Previous food hygiene experience -Electronic ordering systems experience -Cash handling experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 沈阳 | 经验不限 | 学历不限

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    • 人性化管理
    • 五险一金
    • 带薪年假
    • 管理规范
    • 员工生日礼物
    • 技能培训
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-26
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    【职位描述】 健身中心救生员/教练负责接待客人,保证所有的健身设备运作正常及干净清洁,包括游泳池的水压、水温等。指导客人正确使用健身设施,保证客人满意。 我将会做什么? • 随时保持警惕性,具有责任心,保证所有设施及器材正常运作,确保客人有舒适安全的体验,确保员工能在安全的环境中工作。 • 以热情、友好和真诚的笑容来迎接、问候,欢送所有的客人。 • 当游泳池区域没有客人时协助前台员工工作。 • 能协助并解释健身中心设备的使用方法。 • 确保客用矿泉水及毛巾准备充足。 • 确保视听设备保存完好及能正常使用。 • 随时警惕和负责游泳池区域内客人的人身安全。 • 确保所有客人在使用健身设备时的安全。 • 游泳池的设备摆放整齐;保持游泳池区域干净,将垃圾投放到垃圾桶内;运用正确安全的技术确保所有的活动及工作在安全的环境中进行。 The Lifeguard performs reception duties and ensures all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times. What will I be doing? • Maintain vigilance and sense of responsibility at all times. • Ensure all facilities and equipment are operating well. • Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. • Meet, greet and bid farewell to all guests with a warm, friendly and genuine smile. • Assist the Front Desk when there are no guests in the pool area. • Assist and explain to guests the use of all Health Club facilities. • Check and ensure the audio-visual equipment are well maintained and in good condition, all stock and supplies such as towels and water are replenished adequately. • Be vigilant and responsible for the safety of all guests using the Health Club facilities, including the pool. • Ensure that all activities and job functions are performed in a safe environment using proper safety techniques. • Monitor the water level and chlorine, reporting to the Assistant Health Club Manager on any issues. 【任职要求】 我们在寻找什么? 健身中心救生员/教练始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位,您的态度、行为、技能和价值观应符合下列标准: • 以较强的人际交往能力提高客人满意度。 • 懂得使用健身设备及游泳,面对大量工作时,能承受工作压力,能处理紧急情况。 • 擅长于处理宾客关系,能快速有效的应对各种问题。 • 能在强压下胜任工作。 • 具有救生员证。 在希尔顿工作会是怎样的体验? 希尔顿是全球领先的酒店管理公司,业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来,希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统,为全球品牌提供卓越的宾客体验。我们的愿景是让地球充满好客的光芒和温暖,我们的团队团结一致,每天在世界各地创造非凡的好客体验。而我们出色的团队成员正是这一切的核心! What are we looking for? A Lifeguard serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Fitness Coach Qualifications. •Able to operate gym equipment and swim. Able to work under pressure and deal with stressful situations during busy periods. •Able to effectively deal with internal and external customers with tact and diplomacy, collect and analyze accurate information and resolve conflicts. •Able to work under pressure and deal with stressful situations during busy periods. •Have a lifeguard certificate. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 沈阳 | 经验不限 | 学历不限

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    • 人性化管理
    • 五险一金
    • 带薪年假
    • 管理规范
    • 员工生日礼物
    • 技能培训
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-26
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    【职位描述】 礼宾部是客人和贵宾在酒店逗留期间的重要联络点,负责提供酒店和当地附近的信息。 我要做什么? 作为一名礼宾员,您将在客人和贵宾入住酒店期间充当他们的主要联系人,为他们提供酒店和当地附近的信息。礼宾员负责管理客人的第一印象,因此必须以最高标准完成以下任务: 作为客人的主要联络人,有效地回答客人的询问 为客人的各种询问提供信息、建议和预订服务,包括城市观光、剧院门票、餐厅、医生、航班预订等 为宾客处理和传递信息 运送并安全存放客人行李 随时了解所有酒店服务以及贵宾的日常要求和特别活动 确保大堂和前门区域的秩序和安全准则 在紧急情况下为管理层提供必要的支持 以热情好客和宾客服务为重点,展现专业风范 保持工作区域的清洁、卫生和安全 在使用前厅设备和物业管理系统时,遵守相关政策和程序 A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. What will I be doing? A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: -Serve as a key point of contact for Guests and efficiently respond to Guest enquiries -Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others -Process and deliver messages for Guests -Deliver and safely storage Guest luggage -Stay current with all hotel services as well as daily VIP requests and special events -Ensure orderliness and safety guidelines around the lobby and front door areas -Provide support to Management as required, in cases of emergency -Project a professional manner with an emphasis on hospitality and Guest service -Maintain a clean, healthy, and safety working area -Act in accordance with policies and procedures when working with front of house equipment and property management systems 【任职要求】 我们在寻找什么? 为希尔顿品牌服务的礼宾员总是代表我们的客人与其他团队成员合作。要成功胜任这一职位,您应保持以下态度、行为、技能和价值观: 积极的态度和良好的沟通技巧 致力于提供高水平的客户服务 良好的仪容仪表 灵活应对各种不同的工作情况 有独立工作和团队合作的能力 熟悉当地情况 如果您具备以下能力和特长,将更有利于胜任该职位: 曾在酒店环境中从事过礼宾工作 在希尔顿工作会是怎样的体验? 希尔顿是全球领先的酒店管理公司,业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来,希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统,为全球品牌提供卓越的宾客体验。 我们的愿景是 "让热情好客的光辉洒满人间",我们的团队团结一致,每天在世界各地创造非凡的酒店体验。 而我们出色的团队成员正是这一切的核心! What are we looking for? Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -Positive attitude and good communication skills -Commitment to delivering a high level of customer service -Excellent grooming standards -Flexibility to respond to a variety of different work situations -Ability to work on your own and as part of a team -Knowledge of the local area It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: -Previous experience working in Concierge in a hotel environment What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 厨师Commis

    2.6千-3.2千
    沈阳 | 经验不限 | 学历不限

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    • 人性化管理
    • 五险一金
    • 带薪年假
    • 管理规范
    • 员工生日礼物
    • 技能培训
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-26
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    • 投递简历
    【职位描述】 厨师负责准备和展示高质量的菜肴,为客人和会员提供良好的体验,同时不断为部门目标作出贡献。 我将会做什么? 作为一名厨师,你负责准备和展示高质量的菜肴,为客人和会员提供良好的体验。具体来说,你将负责以最高标准完成以下任务: • 按照希尔顿期望的高质量标准,确保始终如一的优秀食品生产。 • 及时完成任务。 • 通过有效的食品成本控制,为厨房的收入做出贡献。 • 在公司规定的范围内准备和展示高质量的菜肴。 • 保持所有工作区域的清洁和整齐,确保没有交叉污染。 • 为所有相关的菜单准备好所有错误的位置。 • 必要时协助其他部门的工作,并保持良好的工作关系。 • 报告维修、卫生和危险问题。 • 遵守酒店安全、消防条例和所有健康、安全和食品安全法规。 • 意识到部门的目标,并作为团队的一部分努力实现这些目标。 • 满足所有健康和卫生要求。 A Commis Chef is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets. What will I be doing? As a Commis Chef, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. A Commis Chef will also be required to prepare all mis-en-place and contribute to departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: • Ensure consistent great food production, in line with the high quality standards expected by Hilton. • Perform tasks within a timely manner. • Contribute to Kitchen revenue through effective food cost control. • Prepare and present high quality dishes within company guidelines. • Keep all working areas clean and tidy and ensure no cross contamination. • Prepare all mis-en-place for all relevant menus. • Assist other departments wherever necessary and maintain good working relationships. • Report maintenance, hygiene and hazard issues. • Comply with hotel security, fire regulations and all health and safety and food safety legislation. • Awareness departmental targets and strive to achieve them as part of the team. • Meet all health and hygiene requirements. 【任职要求】 我们在寻找什么? 为希尔顿品牌服务的厨师总是代表我们的客人工作,并与其他团队成员一起工作。要成功胜任这个职位,您应该保持以下的态度、行为、技能和价值观: • 曾担任过厨师学徒的经验。 • 积极的态度。 • 良好的沟通技巧。 • 有能力在压力下工作。 • 经证实有能力与团队合作并遵守指令。 • 有学习的热情,有在烹饪/酒店业取得成功的动力。 • 对食物和烹饪艺术有热情。 • 有多任务处理和在严格标准的环境中工作的经验。 在希尔顿工作会是什么感觉? 希尔顿是全球领先的酒店管理公司,横跨住宿领域,从豪华的全方位服务酒店和度假村到长住套房和中价位酒店。近一个世纪以来,希尔顿为商务和休闲旅行者提供了最好的住宿、服务、设施和价值。希尔顿致力于延续其传统,在其全球品牌中提供卓越的客人体验。 我们的愿景是 "让地球充满好客的光芒和温暖",这使我们作为一个团队,每天都在世界各地创造非凡的接待体验。 而我们了不起的团队成员正是这一切的核心所在! What are we looking for? A Commis Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Previous experience as a Commis Chef or Apprentice Chef. • Positive attitude. • Good communication skills. • Ability to work under pressure. • Proven ability to work with a team and to follow instruction. • A passion to learn and a drive to succeed in a culinary/hospitality career. • A passion for food and the culinary arts. • Experience multi-tasking and working in an environment with rigorous standards. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 沈阳 | 经验不限 | 学历不限

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    • 人性化管理
    • 五险一金
    • 带薪年假
    • 管理规范
    • 员工生日礼物
    • 技能培训
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-26
    • 收藏
    • 投递简历
    【职位描述】 作为接线员,您将负责按照最高标准执行以下任务:  我将会做什么? - 利用一切机会积极寻求客户和团队成员的口头反馈。 - 商定并实施行动去提高对客服务的质量。 - 及时有效地处理投诉,采取必要的措施,并酌情通知宾客服务经理采取后续行动。  - 跟进客人的投诉,确保客人对解决方案(服务补救)感到满意。 - 积极处理客人的投诉和意见,并从中吸取经验教训,向宾客服务主管进行跟进和反馈。 - 确保及时有效地回应所有顾客的要求和询问,同时在每天的高峰期的时候给予他人帮助。 - 及时处理所有内部和外部客人的询问,尽量减少延误,将客人引导至其希望联系的正确方,并在必要时提供信息。 - 以迅速、礼貌和高效的方式有效管理酒店的所有通信、电话、传真和邮件,确保客人与酒店联系时感到宾至如归。 - 掌握酒店及周边设施、景点、名胜古迹和活动的最新信息。 - 清晰、准确、及时地接收和传递信息并以私密和保密的方式处理和传递所有信息,确保客人的隐私。 - 积极主动地接待客人,协助他们满足任何合理要求。 - 熟悉希尔顿部门标准,遵守希尔顿品牌标准,确保整个运营标准的一致性。 - 熟悉操作电话、FCS、OnQ PM 和 Micros 系统。  - 在团队中发挥积极作用,态度和蔼,善于合作,乐于助人,不忘客人背后的人。 - 在宾客服务中心发挥积极作用。 What will I be doing?  As the Operator, you will be responsible for performing the following tasks to the highest standards:  • Actively seeking verbal feedback from customers and team members at every opportunity.  • Agree on and implement actions to make improvements to customer service.  • Handle complaints promptly and efficiently, taking the necessary action and informing the Guest Service Manager to follow-up where appropriate.   • Follow-up with guests to ensure satisfaction with problem resolution (service recovery).  • Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the Guest Service Manager.  • Make sure all customer requests and queries are responded to promptly and effectively while assisting during peak periods each day.  • Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.  • Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.  • Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.  •  Delivered clearly, accurately and in a timely manner. Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests • Be proactive towards customers, assisting them with any reasonable requests.  • Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.  • Familiar with operating the telephone, FCS, OnQ PM and Micros system.   • Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.  • Take on an active role in the Guest Service Centre.  【任职要求】 我们需要什么样的人才? 希尔顿接线员始终要以宾客的利益为重并与其他团队成员密切合作。要成功胜任这一职位,您应保持以下态度、行为、技能和价值观:  - 至少有 2 年在五星级国际品牌酒店担任相同职位的经验或类似行业的相关经验。 - 掌握基本的英语口语,以满足业务需求。   - 在工作中始终以客户为中心,保持高度的客户服务意识。 - 积极影响、承担个人责任并主动解决问题,与客人和同事进行清晰的沟通。 - 有上进心和责任感,以饱满的热情对待所有工作,抓住机会学习新技能或知识,以提高个人绩效。 - 灵活应变,对不断变化的要求做出快速、积极的反应,包括完成要求你完成的任何任务。 - 在追求团队目标的过程中,与同事合作并给予支持,从而保持高度的团队关注。 - 为改进酒店的运营/环境程序献计献策。 - 良好的组织和协调能力。 - 强烈的责任感和自我激励意识。 - 耐心负责地解决所有问题。 - 能够与团队成员保持良好关系。   在希尔顿工作会是什么感觉? 希尔顿是全球领先的酒店管理公司,横跨住宿领域,从豪华的全方位服务酒店和度假村到长住套房和中价位酒店。近一个世纪以来,希尔顿为商务和休闲旅行者提供了最好的住宿、服务、设施和价值。希尔顿致力于延续其传统,在其全球品牌中提供卓越的客人体验。 我们的愿景是 "让地球充满好客的光芒和温暖",这使我们作为一个团队,每天都在世界各地创造非凡的接待体验。 而我们了不起的团队成员正是这一切的核心所在! What are we looking for?  An Operator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  • Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.  • Understand basic spoken English to meet business needs.    • Maintain a high customer service focus by approaching your job with the customers always in mind.  • Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.  • Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.  • Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.  • Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.  • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.  • Good organization and coordination skills.  • Strong sense of responsibility and self-motivation.  • Patient and responsible to solve all problems.  • Able to maintain excellent relations with team members. What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 沈阳 | 经验不限 | 学历不限

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    • 人性化管理
    • 五险一金
    • 带薪年假
    • 管理规范
    • 员工生日礼物
    • 技能培训
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-26
    • 收藏
    • 投递简历
    【职位描述】 前台接待/行政楼层接待负责迎接和登记客人,提供及时和有礼貌的服务。他/她为客人办理入住和离店手续,解决客人在酒店逗留期间的难题。这个角色根据需要为客人升级,并推广酒店的服务。 我将会做什么? 作为前台接待/行政楼层接待,你将负责按照最高标准完成以下任务: - 通过从计算机系统中输入和检索信息来完成登记过程,确认相关信息,包括客人数量和房间价格。 - 根据客人的需求选择合适的房间,为电子钥匙编码,以书面形式确认房间号码和房价。 - 促进和管理希尔顿的营销计划,如为到达的客人提供希尔顿荣誉,确保客人知道房间的位置,包含房间钥匙,我们感谢的信物,礼物等,给客人。 - 确保房间和服务在客人的报表中得到正确的核算,正确说明酒店提供的服务。 - 协助客人退房付款或收费,接受和记录凭证、信用证、旅行支票和其他形式的付款,按当前公布的汇率兑换外币。 - 以积极和清晰的语音,友好而真诚地迎接客人,倾听和理解客人的要求,以适当的行动作出回应,并提供准确的信息,如分店营业时间、特殊VIP项目、活动等。 - 接收客人的特殊要求,并作出适当的回应,或将要求转给适当的团队成员,由他们决定和采取行动。 - 及时回答电话和电子邮件的询问,将信息输入电脑并告知其他团队成员客人的特殊需求。 - 检索信息并将内容传达给客人,根据要求为客人检索邮件、包裹和传真或其他特殊物品。 - 记录客人的投诉,进行彻底的研究以制定最有效的解决方案,并就结果进行谈判。 - 倾听并提供帮助,以解决诸如价格冲突、暖气或空调不足、菜肴质量等问题。 - 保持冷静和警惕,特别是在紧急情况下和酒店活动繁忙时。 - 利用有经验的判断力和判断力,计划和实施详细的步骤。 - 在团队中发挥积极作用,表现出善良、合作、乐于助人的精神,不忘客人背后的人。 - 在需要时积极参加培训,参加正式的培训课程和在职培训,以确保标准和质量。 - 通过分享新的想法和改进建议,为酒店和团队做出贡献,具有创新精神,为团队成员和客人提供优质服务和客户关怀。 - 在行政楼层团队中发挥积极作用,确保有效沟通和团队合作,以达到目标和指标。 - 为客人创造一个温馨的到达环境,确保他们在到达时感到被期待并立即感到 "宾至如归"。 - 根据客人的预订细节办理入住手续,确保完成登记卡,确认预订信息,查询希尔顿荣誉和常旅客号码,并确保付款方式。 - 迅速有效地处理投诉,采取必要的行动,并通知值班经理或客户关系经理酌情跟进。 - 对所有客人进行跟踪,确保问题得到满意解决。 - 保持对客人情况和具体偏好的了解,确保对每一个预订采取行动。 - 确保VIP客人得到个人待遇,并被视为个人。 - 与销售、预订和业务发展团队联系,处理企业客人。 - 向尚未加入该计划的客人推广 "希尔顿荣誉 "及其相关优惠,确保现有的 "希尔顿荣誉 "会员得到个人和专业的服务,承认他们是重要的客人,并收到他们的优惠。 - 确保迅速有效的离开,按照账单和预订指示结算客人的账户,确保所有客人的对账单都是正确的。 - 将客人的信息输入Fidelio,确保准确无误,所有细节都已完成,并且其他团队成员可以清楚地了解这些信息。 - 在每一个行动中应用希尔顿品牌的标准,在实际工作中充当榜样和范例,说明应该如何执行这些标准。 - 熟悉酒店的设施和服务,以及对希尔顿国际、MEAP和中国其他酒店的基本知识。 - 及时了解酒店内及周边的设施、景点和名胜古迹、风景和活动的信息。 - 与客房部、餐饮部、工程部和IT部进行有效的沟通、协调和合作。 - 向有关方面报告酒店系统、硬件或设施的问题,并跟进以确保采取了纠正措施。 - 确保客人服务经理了解并掌握最新的运营问题。 - 有效地传递信息,确保所有必要的细节都传达给预定的人,并完成任何待办事项,确认客人的满意度。 - 参加每日简报、交接班、会议并每日阅读日志。 - 确保完成前台的日常职能,包括但不限于检查表、跟踪报告、信用额度检查和在线备份。 - 检查登记卡、会议和活动信息、帐单指示和预订备份,确保所有收到的信息都得到相应的处理。 - 确保前台库存的管理,不浪费,在可能的情况下保持成本。 - 掌握最新的信息,了解竞争对手的活动,以做到心中有数。 - 坚持酒店按需定价的销售策略,通过向客人提供清晰、透明和物有所值的价格,保持价格的完整性。 - 遵守健康和安全、应急管理、灾难手册、消防程序和规定,在必要时参加消防队。 - 严格遵守标准的现金处理程序,确保平衡浮动和下降所需的金额,正确管理现金、信用卡交易、城市分类帐、凭证和所有其他形式的付款。 - 在处理现金、信用卡交易、城市分类账、提供货币兑换服务、LPO和第三方支付房间、会议、餐饮和任何其他可能由客人产生的费用时,始终遵守公司的信用政策。 - 为客人提供保险箱,确保客人的贵重物品在任何时候都是安全的。 - 跟进未付账款,确保收入不受损失,确保即将到来的预订的付款方法。 - 通过检查所有客人的对账单以确保收费的准确性,保持离店效率。 - 将房间上调到更高的房间和价格类别,确保从每个客人那里获得最大的收入。 - 保持对酒店内销售机会的认识,以道德和负责任的方式实现收入最大化,遵守希尔顿品牌标准,确保客人得到物有所值的服务。 - 尝试用客人的母语与客人沟通(如果适用)。 - 履行任何其他合理的职责和分配的责任。 - 管理层保留自行决定对该工作描述进行修改的权利,恕不提前通知。 The Front Desk Service Agent/Executive Floor Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services. What will I be doing? As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards: • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. • Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. • Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. • Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel. • Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates. • Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. • Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. • Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs. • Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested. • Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results. • Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc. • Remain calm and alert especially during emergency situations and heavy hotel activity. • Plan and implement detailed steps by using experienced judgment and discretion. • Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest. • Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities. • Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. • Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets. • Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. • Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured. • Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. • Follow-up with all guests to ensure satisfaction with problem resolution. • Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation. • Ensure that VIP guests are treated personally and recognized as an individual. • Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. • Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received. • Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct. • Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members. • Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. • Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. • Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel. • Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. • Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken. • Ensure that the Guest Service Manager is kept aware and up to date with operational issues. • Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. • Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. • Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups. • Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly. • Ensure that the front desk stock is managed and not wasted, maintaining costs where able. • Keep up to date and aware of competitor activities in order to be well informed. • Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. • Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed. • Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly. • Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. • Provide safety deposit boxes to guests, ensuring that guests’ valuables are safe and secure at all times. • Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. • Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. • Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest. • Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money. • Attempt to communicate with guests in guests’ native language, if applicable. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 我们在寻找什么? 为希尔顿品牌服务的前台接待/行政楼层接待总是代表我们的客人工作,并与其他团队成员一起工作。为了成功地胜任这个角色,你应该保持以下的态度、行为、技能和价值观: - 能够进行适度复杂的数学计算而不出错。 - 能够用英语阅读、倾听和有效沟通,包括口头和书面沟通,以满足业务需求。 - 能够使用适度复杂的计算机系统访问并准确输入信息。 - 能够有效地与内部和外部客户打交道,其中一些客户需要高度的耐心、策略和外交手段来化解愤怒,收集准确的信息并解决冲突。 - 具有良好的人际交往能力,提供全面的客人满意度。 - 能够在压力下工作,处理繁忙时期的压力情况。 - 有1或2年相关工作经验者优先。 在希尔顿工作会是什么感觉? 希尔顿是全球领先的酒店管理公司,横跨住宿领域,从豪华的全方位服务酒店和度假村到长住套房和中价位酒店。近一个世纪以来,希尔顿为商务和休闲旅行者提供了最好的住宿、服务、设施和价值。希尔顿致力于延续其传统,在其全球品牌中提供卓越的客人体验。我们的愿景是让地球充满好客的光芒和温暖,这使我们作为一个团队,每天都在世界各地创造非凡的接待体验。而我们了不起的团队成员正是这一切的核心所在 What are we looking for? A Front Desk Service Agent/Executive Floor Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Able to perform moderately complex mathematical calculations without error. • Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs. • Able to access and accurately input information using a moderately complex computer system. • Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. • Good interpersonal skills to provide overall guest satisfaction. • Able to work under pressure and deal with stressful situations during busy periods. • 1 or 2 years of related working experience preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!
  • 沈阳 | 经验不限 | 学历不限

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    • 岗位晋升
    • 技能培训
    • 管理规范
    • 包吃包住
    • 带薪年假
    • 五险一金
    国际高端酒店/5星级 | 100-499人
    发布于 08:02
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    【岗位职责】 1、熟悉部门工作细则和流程; 2、服从部门经理安排 3、执行公司安排的其他相关工作 【岗位要求】 1、有志在酒店行业发展的应届毕业生/实习生; 2、热爱服务行业,具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。
  • 全国 | 1年以上 | 中专 | 提供食宿

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    • 带薪年假
    • 岗位晋升
    • 五险一金
    • 包吃包住
    • 人性化管理
    • 节日礼物
    • 管理规范
    • 技能培训
    • 领导好
    • 美女多
    中式餐饮 | 100-499人
    发布于 03-25
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    【岗位职责】 1.开餐前搞好区域卫生,做好餐前淮备; 2.保证对号上菜,熟知餐厅菜品的特色及制作原理和配料器皿搭配; 3.熟记餐厅房间名称,负责菜品准确无误传送; 4.传菜过程中,轻、快、稳,不与客人争道,做到礼字当先,请字不断。做到十不传:温度不够不传,造型不好不传,菜名不对不传,器皿破损不传,卫生不净不传,数量不够不传,颜色不正不传,配料不齐不传,台号不对不传,盘饰不足不传,严把菜品质量关; 5.餐前准备好调料及传菜工具(含菜盖、分更勺),主动配合厨房做好出菜前准备; 6.负责餐中前、后台协调,及时通知前厅菜品变更情况,做好厨房与前厅的联系、沟通及传递工作; 7.安全使用收餐工具,及时协助盯台人员收掉脏餐具:剩余食材做到分类存放,注意轻拿轻放,避免破损; 8.在上级指挥下,工作遵循“先服从后讨论”的原则; 9.按照标准,做好开餐前准备工作及收餐收尾工作。 【岗位要求】 1. 吃苦耐劳、有责任心、具备良好的语言表达能力; 2. 有同行业工作经历优先,专业为酒店管理或餐饮优先; 该职位为项目储备,项目地点为山西太原、广东珠海、浙江杭州、陕西西安
  • 全国 | 1年以上 | 大专 | 提供食宿

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    • 带薪年假
    • 岗位晋升
    • 五险一金
    • 包吃包住
    • 人性化管理
    • 节日礼物
    • 管理规范
    • 技能培训
    • 领导好
    • 美女多
    中式餐饮 | 100-499人
    发布于 03-25
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    【岗位职责】 1.负责收银区域卫生,及时打扫服从上级工作分配; 2.负责公司的网络推广和文印工作,并服从上级调配; 3.熟悉菜肴价格,负责调整好收银电脑系统,负责整理好电子菜单; 4每日上岗前,清点当日备用金及商品备货情况; 5.以顾客购买的商品、菜肴或餐厅服务员出示的点菜单为准,第一时间准确无误的打出消费单; 6.营业结束后,对营业金额进行盘点、核对并签字,如有差错及时与餐厅主管联系,经查实后签字(当事人、餐厅主管、经理); 7.资金核对如有出入,由收银员本人赔偿; 8.收银员对当天营业款经盘点后立即上交,不得拖延,并把相关信息发给负责人; 9.遵守公司制度,对当天工作进行总结,听取主管当天工作总结及安排第二天工作; 10.负责店内的所有财产的汇总和盘点工作。 【岗位要求】 1、1年以上收银工作经验,熟练操作收银软件系统; 2、为人诚实,责任心强,具备良好的语言表达能力; 3、有良好的职业操守。 该职位为项目储备,项目地点为山西太原、广东珠海、浙江杭州、陕西西安
  • 全国 | 2年以上 | 大专 | 提供食宿

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    • 带薪年假
    • 岗位晋升
    • 五险一金
    • 包吃包住
    • 人性化管理
    • 节日礼物
    • 管理规范
    • 技能培训
    • 领导好
    • 美女多
    中式餐饮 | 100-499人
    发布于 03-25
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    【岗位职责】 1.熟悉吧台客存酒的品种及数量,积极配合服务员领取物品并做好登记; 2.具备一定的沟通能力和营销能力; 3.为客人提供和推销优质的酒水及服务; 4.检杳己开封酒水是否变质; 5.做好下班前的善后工作,认真核对库存进行盘点、记录; 6.熟悉各种酒水的香型,价位及饮用方式,与前厅服务员保持良好的合作关系,做好酒水的推销工作; 7.每日盘点吧台内的酒水数量; 8.做好酒水摆放柜的陈列; 9.检查酒的库存,及时通知补货; 10.随时检查冷藏柜的温度在指定范围内。 【岗位要求】 1. 具备卓越的人际交往能力及观察能力; 2. 具备酒水食物知识与服务意识; 3. 具备两年以上同等职位的工作经验; 该职位为项目储备,项目地点为山西太原、广东珠海、浙江杭州、陕西西安
  • 全国 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 员工体检
    • 年终奖金
    国内高端酒店/5星级 | 1000-2000人
    发布于 03-23
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    工作职责: 1、全面负责酒店安保部日常工作与管理; 2、负责酒店管辖区域内秩序维护、车辆及道路管理、消防管理以及外包作业监管等工作; 3、定时检查各种消防、监控设备及器材,建立并保存完整的工作记录和档案; 4、负责治安、灾害及刑事案件等重大事件应急处理; 5、定期召开安全工作例会,按计划组织安保人员技能培训与考核工作。 任职资格: 1、大专(含)以上学历,具备三年以上高星级酒店相关岗位工作经验,具备新酒店筹开经验者优先; 2、掌握酒店安全工作制度及各项安全工作程序;熟悉酒店行业相关治安管理、消防管理等政策法规;熟悉辖区内的社会治安的综合治理工作; 3、熟练操作计算机办公软件与酒店系统; 4、具备高度责任感与高效的执行力,有较强的组织协调和现场处理能力;具备良好的敬业精神和团队协作精神; 5、工作地点包括但不限于:福州、厦门、泉州、漳州、龙岩、宁德、南平、上海、南京、无锡、拉萨等,根据公司业务发展需要统筹安排相应工作地点。
  • 沈阳 | 经验不限 | 学历不限

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    • 人性化管理
    • 五险一金
    • 带薪年假
    • 管理规范
    • 员工生日礼物
    • 技能培训
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-26
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    【职位描述】 健身中心前台接待履行接待职责,确保所有健身设施,包括游泳池的水位和水温保持在最佳工作和卫生状态。他/她负责指导客人安全使用健身器材,确保客人始终满意。 我将做些什么? 作为健身中心前台接待,你将负责以最高标准执行以下任务: •坚持顾客至上的宗旨,及时满足顾客的需求。 •与客人和同事进行良好沟通。 •发挥积极影响,认真负责,主动解决问题。 •通过学习新技能,抓住自我提升的机会。 •灵活应对工作要求的变化。 •以热情、友好和真诚的微笑迎接客人。 •确保客人出示会员卡或房卡,并在俱乐部入住/退房登记表上登记。 •充分了解酒店和健身中心的服务和特色,包括内部促销活动、当前和未来可供客人使用的设施,并积极向客人推广。 •了解所有水疗设施和产品的名称、功能和使用方法。 The Health Club Receptionist performs reception duties and ensure all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times. What will I be doing? As the Health Club Receptionist, you will be responsible for performing the following tasks to the highest standards: • Adhere to the customer-first purpose and promptly attend to customers’ needs. • Communicate well with guests and colleagues. • Be a positive influence, responsible and proactive in solving problems. • Seize opportunities for self-improvement by learning new skills. • Flexible and responsive to changes in work requirements. • Greet guests with a warm, friendly and sincere smile. • Apologize on behalf of the Health Centre to any angry or upset guest / Health Club member, informing the supervisor or manager immediately. • Fully understand the hotel’s and Health Centre's services and features, including internal promotions, current and future facilities available to guests, and actively promote them to guests. • Understand the name, function and usage of all spa facilities and products. 我们需要什么样的人才? 为希尔顿品牌服务的健身中心前台接待始终代表我们的客人工作,并与其他团队成员合作。要成功胜任这一职位,您应保持以下态度、行为、技能和价值观: •至少 1 年工作经验或同等学历和经验。 • 良好的人际交往技能,以提供全面的客人满意度。 •能够站立、行走和/或坐下并持续履行基本工作职能。 •能够操作健身器材和游泳。 • 能承受工作压力,并能在繁忙时期应对紧张局面。 在希尔顿工作会是怎样的体验? 希尔顿是全球领先的酒店管理公司,业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来,希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统,为全球品牌提供卓越的宾客体验。我们的愿景是让地球充满好客的光芒和温暖,我们的团队团结一致,每天在世界各地创造非凡的好客体验。而我们出色的团队成员正是这一切的核心! What are we looking for? A Health Club Receptionist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Minimum 1 years of experience or equivalent combination of education and experience. • Good interpersonal skills to provide overall guest satisfaction. • Able to stand, walk and / or sit and continuously perform essential job functions. • Able to operate gym equipment and swim. • Able to work under pressure and deal with stressful situations during busy periods. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 沈阳 | 经验不限 | 学历不限

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 岗位晋升
    • 带薪年假
    • 领导好
    • 帅哥多
    • 美女多
    • 员工生日礼物
    • 年底双薪
    国际高端酒店/5星级 | 100-499人
    发布于 03-25
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    SPECIFIC DUTIES 工作任务 : 1.    Ensure all Standard Operating Procedure and Local Operating Procedures are adhered to and carried out. 确保所有规范运行程序和地区规范运行程序严格地被遵循和执行。 2.    Monitor work stationeries to ensure there are sufficient supplies and requisite through Managers whenever required. 持续监督和检查工作所需要文具等相关用品,保证其充足的贮备与供给,以备之 需。 3.    Meeting and escorting of VIP guests to their room/s and any other guest as and when required. 迎接VIP客人(及其他相应的客人当有需要时)并陪同引领到他们的房间。 4.    Preparing of 15 minutes training for all Front Office associates. 准备前厅员工的15分钟培训。 5.    Monitor room assignments to ensure all guests’ requests are met or provide guest with an alternative if unable to meet request. 监督所有房间的分配,确保所有的客人的需求得以满足。在无法满足客人需求时,提供客人可能性的选择。 6.    Knowing all duties and responsibilities of the Front Office in order to assist associates more efficiently whenever required. (Including the Business Centre) 清楚地了解前厅部所有的职责与义务,当员工们需要时更加有效地提供帮助与支持。(包括商务中心) 7.    Check and ensure that all tasks stated on the associate’s daily operations checklists, are completed before the end of each shift.   监督员工的工作,保证日常工作检查表上规定的任务在班次结束前全部完成。 8.    Handling of guests’ request and complains and taking ownership of guests’ feedback.  Correspond with guest if necessary. 处理客人的需求及投诉,负责集取客人的反馈信息,必要时与客人保持联系。 9.    Ensure key packets for guest are properly packed according to the hotel’s standard and room/s assigned according to guests’ request      依照酒店的规范标准为客人准备好客房钥匙及相关物件, 按照客人需求分配房间。   10.  Ensure all areas at Front Desk and Back Office are cleaned at all times. (Includes lobby level.) 时刻确保所有在前厅管辖范围内的环境的干净与整洁。(包括酒店大堂) 11.  Ensure hotel’s properties, department’s equipment are handled with care by all associates and used according to proper procedures at all times 时刻确保所有员工按照正确的程序小心谨慎地使用酒店的设施与部门的设备。 12.  Maintaining the security of guests’ profiles and gifts. 维护客人的资料信息及礼物(品)。 13.  Handling of overbooked situations with Manager on Duty. 协同当班经理处理解决超员预订的状况。 14.  Knowing all emergency procedure at all times. 任何时候都清楚地了解所有紧急情况的处理步骤。 15.Be wary of general liability issues and if unclear to check with Manager on          Duty.      对常规的职责议题保持小心谨慎的态度,当有不清楚时及时与经理核查。 16.Maintain effective service in line with the Hotel’s Corporate Image 为客人提供有效的服务并保持其与酒店团队形象的一致性。 Company’s Grooming Standard 酒店仪表标准 Standard Operation Procedures 标准工作程序 Departmental Policies 部门方针政策 Corporate Policies 酒店方针政策 17.Any other duties as may be assigned from time to time. 承担其他实时被委派的职责.
  • 沈阳 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 岗位晋升
    • 带薪年假
    • 领导好
    • 帅哥多
    • 美女多
    • 员工生日礼物
    • 年底双薪
    国际高端酒店/5星级 | 100-499人
    发布于 03-25
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    • 投递简历
    1、制定接待处年度工作计划,报有关部门审批 2、协助制定接待处的岗位责任制、操作规程和其他各项规章制度,并监督执行 3、阅读有关报表,了解当日房志,了解当日房态,当日预订情况、VIP情况、店内重大活动等事宜,亲自参与VIP等重大活动的排房和接待工作 4、做好下属的思想工作,帮助下述解决工作与生活的难题,调动员工的工作积极性 5、对下属员工进行有效的培训和考核,提高其业务水平和素质 6、负责接待处的设备维护,确保设备的正常运转 7、协调与销售客房和接待工作相关的班组和部门之间的关系
  • 宴会销售主任

    3.8千-4.5千
    沈阳 | 经验不限 | 大专 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 管理规范
    • 年终花红
    • 晋升空间大
    • 年度旅游
    • 员工生日礼物
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 03-25
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    宴会销售主任 我们在寻找宴会销售主任 作为一名宴会销售主任,我们希望您:   在部门领导的指导下,完成宴会的计划和协调工作。 负责与组织者密切沟通,以确保满足客人的需求。 与酒店内部密切沟通,以确保活动的顺利进行。   我们在寻找这样的您: 对销售工作有激情 团队工作者 有很强的沟通能力 勇于接受挑战
  • 前台主管

    3.8千-4.2千
    沈阳 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 管理规范
    • 年终花红
    • 晋升空间大
    • 年度旅游
    • 员工生日礼物
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 03-25
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    前台主管 我们在寻找前台主管 作为一位前台主管,我们希望您: 1.给客人提供准确、快速的入住、退房服务,带领前台员工按照香格里拉集团标准操作 2.为客人提供准确的信息 3.确保客人的需求及时得到满足 4.熟练使用Opera系统 我们在寻找这样的您: 1.至少一年以上同岗位工作经验 2.良好的计划和组织能力 3.关注细节 4.对服务行业充满热情 5.中英文口语流利、书写流利
  • 财务部主管

    4千-4.2千
    沈阳 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 管理规范
    • 年终花红
    • 晋升空间大
    • 年度旅游
    • 员工生日礼物
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 03-25
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    财务部主管(日审主管) 我们正在寻找一位财务部主管(日审主管) 作为财务部主管(日审主管),我们希望您: 1.按照酒店的财务流程,完成日常工作 2.检查和保管所有商铺合同,公司的信贷协议等的有效期,确保所有的合同和协议是有效的。在合同协议到期前的三个月以邮件形式提醒信贷员工,并汇报到财务总监,直到签署新的合同 3.调查现金长短款的原因直至解决,并汇报给财务总监 4.审核运作部门的账单是否完整,如房客挂账的账单要有客人的签字,餐券要上交财务并在有效期内等 5.整理宴会的账单,确保宴会账单与INFRASYS记录一致,不能缺失,并将合格的账单归档 6.审核前台、餐厅、宴会等部门的账单及提成 7.负责酒店各类礼券的合规发放及操作 我们希望寻找这样的您: 1. 有财务工作经验 2. 对财务各项指标有一定的敏感力 3. 较强的学习能力 4. 熟练掌握办公软件 5. 有星级酒店日审主管经验可优先考虑
  • 沈阳 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 包吃包住
    • 防暑降温
    • 免费工装
    • 全勤奖
    • 生日福利
    • 年底奖金
    • 高温补贴
    国内高端酒店/5星级 | 100-499人
    发布于 03-25
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    岗位职责: 1、负责处理厨房的运作及行政事务; 2、执行厨师长下达的各项工作任务和工作指示; 3、负责制订厨房的各种工作计划; 4、对厨房的出品、质量和食品成本承担重要的责任; 5、进入厨房必须按规定着装,佩戴工作帽,保持仪表、仪容整洁,洗手后上岗工作; 6、厨房烹调加工食物用过的废水必须及时排除。 任职资格: 1、年龄45岁以下, 做菜麻利,会家常菜,保证卫生,按时开饭; 2、能吃苦耐劳、为人和善、顾全大局,有任劳任怨的精神; 3、具有良好的卫生和营养意识,身体健康,做菜基本功好; 4、了解和熟悉食品材料的产地、规格、质量、一般进货价。
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