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薪资: 4千-5千 经验:不限 企业类型:服务式公寓
地区:江苏-苏州 食宿:不提供食宿

Job Description职位简介 Lead the club house staff to provide customers with effective and satisfactory customer service, so as to reach the standard of Ascott.带领会所员工提供给客户有效及满意的客户服务,使之达到雅诗阁的标准。Major Responsibility主要工作职责 Be responsible for all matters related to club houses to ensure and comply with the Ascott-related policies, procedures and standards.负责会所相关的一切事务,确保并遵守雅诗阁相关的政策、程序和标准。 To ensure the club house can be open to public normally and safely.确保会所能够正常安全的开放运营。 Be responsible for providing training and guidance to the supervisors and staff of club houses to ensure continuously improve the overall level of service.负责对会所领班及员工的工作进行指导与培训,不断提高整体的服务水平。 Manage / assist in the management of the daily work of the restaurant and timely adjust and improve the food according to the feedback, comments and suggestions raised by guests.管理/协助管理餐厅的日常工作,针对客人对食品的意见和建议及时反馈和整改。 Maintain good relations with guests, assist with the residence manager to organize the event for guests on a regular basis.维护好与客人的关系,协助驻店经理组织住店客人定期的节日庆祝活动。 Maintain good communication and coordination with other properties and other relevant agencies.保持与其他物业及其他相关机构的良好沟通和协调。 Proper and timely deal with the customer requirements, inquiries and complaints.妥善及时地处理好客人投诉。 Take a close look at the employees to identify and solve problems timely.及时了解员工动态,发现并解决问题。 Select and train potential employees.选拔和培训有潜质的员工。 Take the duty of the property manager regularly.定期担任物业值班经理。 In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.遵守集团的环境健康安全方针政策,日常工作中注意节能和安全操作。 Any other tasks assigned by the supervisors.完成上级交办的其他工作任务。Requirements资质需求 College degree and above, major in hospitality, hotel mana

薪资: 面议 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

1.大专以上学历,相貌端正,身体健康形象气质好。2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。3.酒店管理专业应届毕业生优先。

薪资: 6千-8千 经验:3年以上 企业类型:会所
地区:江苏-苏州

  1、具有五星级酒店、高端会所、奢侈品等行业相关客服经验。  2、仪容仪表端庄,热爱本行业。  3、注重细节,具备较强的责任心和服务意识。  4、协助组建客服团队,能承担团队培训、考核、激励,持续提升团队能力;  5、按照公司客服管理标准对接客诉相关工作,有效开展客服引导工作;

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