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薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:宁夏-银川 食宿:食宿情况

热线服务中心经理AYS ManagerManage all equipments in AYS and be familiar with the system and functions.监管部门所有设备,熟悉系统及设备功能。 Receives and transfers guests’ calls to respective extensions and rooms, and offer to take any messages if required.正确转接电话,并在需要时代留短信。 Assist and provide information for all the callers, includes promoting of our hotel’s product or outlet.提供酒店信息,包括酒店的各项促销活动。 Ensure checklists are done accurately.确保工作检查表被准确填写。 Monitor Call Accounting/TAP system or printers to ensure that all phone calls are posted.监督电话计费系统以及打印机是否正常运作,确保没有遗漏电话费。  Ensure all associates are confident in carrying out emergency and evacuation procedures.确保所有员工都清楚紧急逃生程序。 Ensure all morning calls request are recorded properly and programmed accurately.确保叫醒服务都被记录并完成。 Ensure information on white board is up to date with operation issues.确保在白板上的信息都是实时的。 Ensure AYS office is kept neat and clean at all times.确保办公室保持干净整洁。 Monitor Vision for Movie System.监督影视系统。 Ensure silence is observed at AYS area.确保办公区域安静。 Assist the Business Centre in handling faxes in necessary.协助商务中心处理传真。 Ensure contingency reports are filed during midnight shift.确保夜班同事将备份报告归档。 Maintaining an updated telephone extension list.更新电话分机表。 Know all F&B services, e.g. how it’s prepared, type of food, different kind of beverages, wines and their terminology. Includes the Gold Brand Standard.了解所有餐饮服务知识,如食物准备过程,种类,不同的酒水饮料及专业术语。包括金牌标准。 Know micros functionality and be well verse for a prompt service.了解点餐系统并能提供及时准确的点餐服务。 Assisting guests with new reservations after office hours.在预订部休息时能帮客人完成预定。 Ensuring all guests’ complaints and feedback are recorded in the Guest Ware.确保所有客人的投诉及反馈都被记录于客人记录。  Providing associates with the right training in order to carry out their duties effectively and efficiently.提供员工进行相应培训,以保证其提供有效的服务。 Ensure all Standard Operating Procedure and Local Oper

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责• 开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务• 对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好• 确保所有电信设备的维护均得到有效外包,并对其实施预防性维护 • 更新列有所有电信设备的清单• 通信呼叫统计软件的运转情况,并將设备运转报告的登記在日志上• 保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录• 进行程控交换机数据库编程以及常规服务变更,以控制所有酒店内所有电话机的服务等级• 在考虑酒店入住情况和预测以及大规模的团组活动的前提下,为电话服务部员工准备高效的工作计划,安排节日和假日• 完成上级临时交代的其他工作任务,致力于创建一个Winning Ways的工作氛围,达成年度/月度与部门相关的Winning Metrics• 根据Performance Review, JD, KPO, Winning Metrics及营运需求,全面监督和支持下属的工作(如有下属,请根据情况调整)任职要求:1、拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。2、熟练使用微软办公软件和前台系统3、能够读写英语4、具有解决问题和组织能力5、具有酒店行政管理,酒店管理或相关的大专学历或专业证书6、拥有1年前厅或宾客服务或电话总机工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。

薪资: 4千-5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

SPECIFIC DUTIES 工作任务 : 1. General具体标准Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including:  locations, views, amenities, features, types, etc…了解酒店,酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置,景色,提供物品,特色及房间类型等。Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures.运用礼貌并适当的电话礼仪接听客人的电话,并对客人提出的合理要求提供最好的服务。Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.作为酒店,餐厅,酒吧及礼品部等开展的促销活动的代表。Be able to give accurate directions and information regarding the immediate and metro area.能向客人提供准确的地铁乘坐指示及信息。Handle all emergencies according to established procedures.能运用相关程序处理所有紧急事件。Ensure all customer complaints are recorded in the Guest Response Program in a timely and directly professional manner.本着及时坦率的专业态度,确保所有客人的投诉都被记录于客户回访项目中。Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolved, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner. Practice empowerment!确保对客人所提出的问题都能给以及时满意的答复,以及时和专业的态度完成对客人的承诺并能后续跟进。付诸于行动!Ensure all individuals designated for follow-up are copied on incident reports and any other pertinent information available.确保对所有个人被委托进行的后续跟进都做好相关记录,并附有所有与之相关的信息。Each associate is expected to carry out all reasonable requests by the management, which the associate is capable of performing.要求每一个员工在其能力范围内执行所有合理的经营决策。Constantly updates himself/herself with local activities and current events in order t

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