As the Trainee, you will be responsible for performing the following tasks to the highest standards:
• Actively seek verbal feedback from customers.
• Agree on and implement actions to make improvements to customer service.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Handle complaints promptly and efficiently, taking the necessary action, and keep the Guest Service Supervisor / Guest Service Manager aware.
• Follow-up with all guests to ensure satisfaction with problem resolution (service recovery).
• Communicate effectively with customers and team members.
• Plan ahead and ensure adequate resources are available.
• Maintain in-depth technical knowledge and skills required for the job.
• Attend an participate in regular Front Office and other related meetings.
• Understand the goals of the hotel and the department’s role in achieving it.
• Work cooperatively with others.