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列表 明细
薪资: 4千-5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:天津 食宿:提供食宿

岗位职责: 1、Directs, supervises and coordinates the activities of the Department 2、Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other services3、Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions4、Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards5、Prepares and controls departmental budgeted1、指导、监督和协调部门的活动2、开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它服务3、制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施4、保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录5、准备并控制部门预算 岗位要求:1、Proficient in the use of Microsoft Office and Front Office System2、Problem solving and organizational abilities3、Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent4、3 years experience in front office / guest services / call centre or related discipline including supervisory experience, or an equivalent combination of education and experience.  1、熟练使用微软办公软件和前台系统2、具有解决问题和组织能力

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:天津 食宿:提供食宿

主要岗位职责: 1、为客人提供快速热情的宾客服务中心服务。2、为客人转接电话。3、接听酒店来电。4、为客人提供叫醒服务。5、完成上级主管安排的其他工作。岗位要求:1、良好的英文口语技能2、熟练使用微软办公软件和前台系统3、半年相关工作经验,或与此相当的教育与工作经验结合的背景。联系我们:酒店地址:天津市空港经济区中心大道55号乘车路线:地铁2号线空港经济区站下车,A出口乘坐691公交车至国际温泉高尔夫下车即到。咨询电话:022-58678888—2158联系人:张女士邮件地址:recruitment@crowneplazatianjin.com面试时请携带身份证正反面复印件一张,一寸彩色照片一张。 

薪资: 面议 经验:5年以上 企业类型:国际高端酒店/5星级
地区:天津-塘沽区 食宿:提供食宿

The overall organization as well as the operation of the Delighted To Serve department. To provide leadership and direction for the department; responsibilities include training, motivating and managing the DTS staff and keeping guest hospitality as the number one focus. Ensure that each associate has sufficient resources to perform his or her job well, and constantly seek to improve the methods to meet the guests’ needs. Be able to manage all daily operational tasks in an efficient and regular manner. Coordinate the shift operations in accordance to the corporate and local standard operating procedure (LSOP), emphasizing on guest hospitality and directing associates to work together as team, presenting themselves as a professional, proactive and well-informed Guest Service Associates. Ensuring that all systems are functioning including FCS Call Accounting, OPERA/ FCS Interface, Fidelio, Micros and Windows. Ensure that all outstanding guest or operational issues are resolved in a timely and professional way. Well versed in Front Office operations, telephone systems, Micros, Food & Beverage Systems. Maintaining a good relationship with other departments especially Housekeeping, Front Office, Engineering, Room Service and Kitchen. 全面组织领导“乐意为您服务热线”的日常运作并对部门进行整体领导及方向性指导,职责包括对部门员工进行培训、激励、领导并把客人满意作为首要目的,确保部门员工有足够的资源提供对客服务并不断寻求改进方法来满足客人不同需求。能够有效及时地完成日常工作,根据集团、本地运作标准协调部门运作,强调对客礼貌礼仪并引导员工的团队合作精神,使之成为专业、积极、知识信息完全的队伍,确保所有设备保持良好状态,包括:FCS 记录系统, OPERA

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:天津 食宿:提供食宿

Possesses experience in     hospitality reservations operations and/or customer service拥有热情的对客服务和预订工作的经验Is knowledgeable on Opera     Management System (OPMS)/Opera Reservations System or any other     reservations systems熟练掌握opera预订系统及其他预订系统Possesses proficiency in MS     Office (Outlook, Excel and Word)熟练掌握office办公系统Possesses good communication     skill both written and spoken拥有良好的沟通技巧Possesses good auditory and     clear verbal skills拥有良好的听力和清晰的语言表达能力Possesses strong customer     service mindset拥有强烈的对客服务意识

薪资: 6千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:天津 食宿:提供食宿

Good Chinese and English language skills 良好的中英文语言技能Good communication skills 良好的沟通能力Strong organization and administration skills 突出的组织和行政能力Good knowledge of Front Office, OPERA Reservation Systems and Microsoft Office are essential.在酒店运营,尤其在前厅、预定系统和软件使用等方面实践知识丰富Ability to cope with pressure 抗压力强Excellent organised and systematic  出色的分析组织能力

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:天津 食宿:食宿情况

Possesses experience in hospitality reservations operations. 具有预订部的经验。Possesses knowledgeable in Opera Property Management System and/or any other      reservations systems.具有Opera管理系统的知识或其他预订系统的知识。Possesses strong focus on teamwork and management.具有很强的团队精神和管理技巧。Possesses high level of customer service mindset.具有对客服务的观念。Possesses proficiency in MS Office (Outlook, Excel and Word)熟练运用Outlook\Excel\WordPossesses good auditory

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:天津 食宿:提供食宿

岗位职责Job Description1.接受线上、线下客户对酒店的预订需求,并予以妥善解决。Accept online and offline customer's hotel reservation requirements and settle them appropriately.2.接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。Answering customer inquiries about hotel products, answering questions and making relevant records.3.熟悉处理房间预订的程序,给宾客提供给最新和最准确的房况信息。Familiar with room reservation procedures, providing the guests with the latest and most accurate room information.4.落实“预订未到宾客”的名单和每日团队取消情况。The implementation of "reservations not guests" list and daily team canceled.岗位要求Job Requirements1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神。With a warm working attitude, a certain pressure capacity, have good executive ability and team spirit.2.有一定的沟通能力,口齿清晰、开朗自信,有较强的语言表达能力和人际沟通能力。Ccommunication skills, articulate, cheerful, confident, strong language skills and interpersonal communication skills.

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:天津 食宿:提供食宿

工作职责Job Description1. Greets all guests communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.交流的时候热情的语调和所有宾客问候,让他们觉得受到酒店的欢迎。2. Manages guests communication in an efficient and effective way, ensuring that guests are not delayed and that replies or follow up is made within Conrad Brand Standard timings. Make sure all guest requests can be solved within 15 minutes. 及时有效的和宾客沟通,确保给顾客及时的答复。每个客人的要求必须要在十五分钟内解决。3.Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay.及时准确的为酒店内外宾客转接电话。4.Handles and delivers messages in a confidential and professional manner, maintaining guests privacy and integrity of the message, and ensuring that the message is accurat

薪资: 5千-6千 经验:5年以上 企业类型:国内高端酒店/5星级
地区:天津 食宿:提供食宿

岗位职责1.协助酒店高级管理曾收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.负责重要宾客的迎领工作4.解决当班期间发生的安全问题5.向其它班次协调交班记录上需要沟通的事项岗位要求1.大专以上学历,有同岗位工作经验5年以上。2.口齿清楚,音质优美,待人热情,工作负责。3.必须会说和听懂宾客使用的主要语种,英语流利。4.熟练运用OPERA系统。

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:天津-南开区 食宿:提供食宿

岗位职责1.熟悉处理房间预订的程序,给宾客提供最新和最准确的房况信息。2.落实”预订未到宾客”的名单和每日团队取消情况。3.为所有的预订部员工准备工作时间和日程表。4.正确并礼貌地处理所有打进和打出酒店的电话。5.根据预订情况更改现有的预订并且预测现有的和未来的预订情况。岗位要求1.大专以上学历,有同岗位工作经验2年以上。2.普通话清晰,英语书面和口语表达较流利。3.具有良好的产品电话销售技能,能够实现酒店客房预订率最大化。4.具有良好的语言组织和文字表达能力,清楚,条理地表达销售意向。6.能够督导团队成员的预订工作,指导下级提高电话销售能力。

薪资: 1万-1.5万 经验:3年以上 企业类型:房地产综合开发
地区:天津 食宿:食宿情况

岗位职责1.负责客服部辖区的日常工作,监督检查客服、前台、楼层管家等各管区执行服务规范、工作流程的质量,不断改进和提高工作质量和工作效率。2.负责制定客服部每年度的工作计划、物品的成本预算和统计工作,做好本部门成本控制工作。3.负责客户投诉和突发事件处理,协调各相关部门,信息资料整理归档建库,报上级领导。4.负责客服部员工的专业技能培训。5.定期探访在住客人,收集客人意见,及时向总经理及相关部门反映。6.建立完善的客户档案,做好客人信息的维护及后续工作。7.积极完成上级领导交办的任务。岗位要求1.能力:诚信正直,有耐心和责任心;良好的沟通和表达能力,良好的心理素质,能应付各种突发事件,能承受较大的工作压力;沉稳,热爱客户服务工作,有良好的服务意识和有很强的团队合作精神。2.专业要求:酒店管理等相关专业。3.必要工作经验:8年以上相关岗位从业经验,其中具有三年以上的客户管理团队经验。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:天津-南开区 食宿:食宿情况

岗位职责1.接受线上、线下客户对酒店的预订需求,并予以妥善解决。2.接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。3.熟悉处理房间预订的程序,给宾客提供给最新和最准确的房况信息。4.落实“预订未到宾客”的名单和每日团队取消情况。岗位要求1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神;2.有一定的沟通能力,口齿清晰、开朗自信,有较强的语言表达能力和人际沟通能力;3.中专以上学历,普通话标准,谈吐礼貌,声音甜美;4.熟练掌握基本办公软件操作,中英文打字熟练;5.具有星级酒店相关工作经验者优先;6.具有优良的服务意识和敬业精神。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:天津-西青区 食宿:食宿情况

 • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务• Promote the Hotel’s (and ICHG generally) products and services推销酒店(以及整个洲际酒店集团)的产品和服务• Maintain a high level of product and service knowledge about all ICHG Hotels in your region充分了解所在地区的洲际酒店集团成员的产品和服务• Develop and maintain a regular pattern of sales calls发展和保持定期进行销售拜访的模式• Prepare and execute action plans which increase reservation sales and associated business准备和执行增加预订销售和相关业务的工作计划• Record and process reservations made by phone/fax/email记录和处理通过电话,传真,电子邮件进行的预订• Accept wait list reservations接受等候单上的客人预订

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:天津-塘沽区 食宿:食宿情况

岗位概述:提供电话服务并帮助完成客人要求(宾客服务) 专业知识技能:良好的英语能力以及沟通技巧具有相关工作经验者将会优先考虑良好、积极的工作态度

薪资: 面议 经验:不限 企业类型:国内高端酒店/5星级
地区:天津 食宿:提供食宿

岗位职责1.为宾客提供专业,友好,高效,热情的电话叫早服务;2.掌握每日抵电宾客名单,特别是重要宾客和回头客,了解他们的特殊要求;3.负责及时准确的将宾客的留言输入系统中;4.确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度;5.确保所有电话的转接是按专业标准,并且有礼貌;6.熟知酒店所能提供给宾客和来访者的服务和设施;7.了解酒店的餐厅及营业时间和经营范围。岗位要求1.中专及以上学历;2.说话口齿清楚,音质优美,反应敏捷;3.能适应倒班工作。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:天津-河东区 食宿:食宿情况

JOB DESCRIPTION岗位职责1. Handles inquires and bookings in accordance with the department's routine按照部门工作程序处理客房的预订和咨询2. Reviews and deals with the daily reservation检查处理日常预定工作3. Records and processes in-coming reservations记录所有新进的预订4. Records and processes group reservations.记录并处理团队预订5. Processes cancellation/amendments to reservations (extension, early departure)处理取消,更改预订(诸如:延住和提早离开等等)6. Be aware of rate changes/ special offers/ promotions/close out dates悉知房价变动,特殊安排,各种促销活动和预订截止日期7. Monitors reservation levels and inform supervisor on current and future occupancy rates监控预订情况并通知预订部主管目前和未来的住房率JOB SPECIFICATION职位要求Do you...您是否具备...1. College graduate, with at least one year working experience in the same position in 5-star hotel;大专以上学历,有同等星级酒店相同岗位工作经验1年以上。2. Have good image and temperament; good sense of service and willing to develop yourself in the hospitality industry;五官端正,形象气质良好,有较强的服务意识,有志在酒店业发展。3. Have good working attitude and sense of teamwork;良好的工作态度及团队合作意识。4. Decent work ethics, with good capacity on interaction and coordination;良好的职业素养,并具备良好的人际沟通能力和协调能力。5. Strong ability in language and excellent English capacity both in oral and written;具有较强的文字综合能力和优秀的英文口笔译表达能力。6. Commitment to quality in everything they do;在对客服务的每个细节中都保证质量。7. Have a passion for providing outstanding customer service.热情的为客户提供优秀的服务。  We’re looking for a talented and enthusiastic individual to join the team at our Radisson Tianjin. Looking after our customers’needs, both internal and external, communicating with customers as well as processing and administering orders, you will be the link between our customers and our hotel. 我们正在寻找有才能和热情的您加入我们的天诚丽筠酒店团队。处理好我们的客人所需要的不同需求,与客人沟通并及时反馈、执行,您将

薪资: 面议 经验:2年以上 企业类型:服务式公寓
地区:天津 食宿:提供吃

1、Perform reservations procedures      执行房间预订程序。2、Proficient in operating the “PMS – Longintouch” 精通PMS-longintouch的操作3、Ensure all reservations are entered accurately and updates are maintained consistently保证所有的预订是准确无误的,并及时对其信息进行更新和维护。4、Provide timely flow of information in accordance with the required sales administration process

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:天津 食宿:食宿情况

英文水平良好有酒店总机相关从业经验佳声音甜美

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