·
Provide prompt, efficient and courteous services to
guests, members and visitors
向客人、会员和来访者提供及时、高效和礼貌的服务。
·
Maintain Health Club facilities according to set
standards of order and cleanliness
按照既定次序和清洁标准来维护健身俱乐部设施。
·
Report repairs and maintenance problems to
supervisor
向主管汇报维修和保养问题。
·
Familiarize yourself with facilities, activities,
equipment, services and other pertinent information in order to provide guest
with accurate information
熟悉酒店的设施、活动、设备、服务和其它相关情况,以便向客人提供准确信息。
·
Be knowledgeable about all hotel facilities in
order to promote and sell them to guests
熟知酒店所有设施,以便向客人进行推销。
·
Ensure guests amenities, towels, linen and other
guests needs have ample supply
确保充分供应客人的用品、毛巾、布草等。
·
Follow hotel procedures in relation to pool towel
issue and retrieval
遵守酒店关于泳池毛巾的发放和回收的工作程序。
·
Liaise with inter-facing departments such as
Laundry, Housekeeping and Engineering to provide great service
与关联部门,如洗衣房、客房部和工程部进行沟通,以向客人提供上乘服务。
·
Conduct activities and services for guest, members
and registered children while giving proper instruction and safety reminders
为客人、会员和已登记的儿童开展活动与服务,对其做相关说明并提醒其注意安全。
·
Abide by rules and regulations and policies and
procedures of hotel
遵守酒店的各项规章制度、政策和工作程序。
·
Conduct regular inspections of pool grounds to
ensure cleanliness standards are maintained
对游泳池进行定期视察,以确保其达到清洁标准。
·
Apply correct charges to guests and visitors where
applicable for use of pool, spa and gym, and post to room bill in accordance
with procedure
就游泳池、Spa和体育馆的使用向客人和来访者正确收费,并按照工作程序将费用计入房间帐单。
·
Attend scheduled training
参加排定的培训活动。
·
Participate actively in employee activities
积极参加员工活动。
·
Adhere to specified hygiene and personal appearance
standards
遵守规定的卫生和个人仪容标准。
·
Participate in activities concerning protection of
environment
参加与环保相关的活动 。
·
Ensure only qualified persons such as in-house
guests, members and guests who paid the entrance fee are allowed to use
确保只允许符合资格的人员使用相关设施,如住店客人、会员和交付入场费的客人。