What Is Leadership? 何为领导作用?
All supervisors hold leadership positions, but not all supervisors are leaders.
凡是主管都拥有领导地位，但并非所有的主管都是领导。
Supervisors are only directors when they have to make others follow orders.
仅仅能使他人听命的主管不过是指挥。
Leaders act in ways that encourage others to willingly follow their orders – and their examples.
领导人的行为要能鼓励他人自愿听从指挥 – 自愿效法他们的示范
Traits of Leaders 领导人的素质
Strong Desire to Succeed  强烈的成功欲
Education  教育
Good Judgment  良好的判断
Empathy  同情心
Self-confidence  自信心
Creativity and Drive  创造性和干劲
Enthusiasm and Optimism  热情和乐观
Leadership Styles 领导方式
Autocratic: “Do It My Way”
专断的方式：“照我说的去做”
Bureaucratic: “By the Book”
官僚的方式：“本本主义”
Laissez-Faire: “Hands-Off”
放任的方式：“甩手不管”
Democratic: “Let’s Vote On It”
民主的方式：“大家投票”
Varying Your Leadership Style 变换您的领导方式
Varying your leadership style means there is no single best style for every situation. 变换您的领导方式就是说，没有哪一种方式是适用于所有场合的。
The proper leadership style depends on the situation.
运用恰如其分的领导方式，取决于具体的场合。
Three other factors influence the leadership style you use.有3种因素影响领导方式的选择：
1  Your personal background 您的个人背景
2  The employees being supervised  您所主管的员工
3  Your property 您所在的酒店
Assertiveness 确决
Supervisors who are assertive are direct, honest, and respectful as they deal with others. They:  
确决的主管在人际交往中直截了当、诚恳又不失礼貌。他们：
Are better leaders  是高人一筹的领导。
Handle criticism effectively  能有效地面对批评。
Say “no” without feeling guilty  不怯于说“不”。
Know how to delegate  知道如何下放权力。
Sell their ideas to their bosses and employees  
向他们的上司和员工宣传自己的想法。
Gain respect  受人尊敬。
Identify and begin to develop leadership traits.
确认并且开始培养作为领导应具备的要素。
Know the difference between personal and positional power.
能够区分个人权力与职位权力的不同。
Understand the different styles of leadership and when each is best used.
懂得不同的领导方式和使用每一种方式的最佳场合。
Know what assertive behavior is and how to act assertively.
知道何为确决的表现和如何确决地行事