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最佳东方微信号 最佳东方微信号:veryeast
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列表 明细
薪资: 4千-5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:北京-朝阳区 食宿:食宿情况

The incumbent is responsible for coordinating all incoming calls and requests addressed at the Property Reception Counter, handling the check-in and check-out formalities of apartment tenants and following-up in order to ensure tenants' satisfaction. RESPONSIBILITIES: - Handles and coordinates all inquires coming in through the service hotline 4411 and/or face-to-face at the Property Reception Counter in compliance with all policies, procedures and standards. Follows-up promptly to ensure tenants' satisfaction.- Handles and coordiates check-in formalities for incoming tenants according to relevant procedures, including computer reservation, guest registration in conjunction with the Security Department, g-mail check-in notice to various departments, keys with respective hand-over form, welcome amenities such as fruit basket, flowers, tenant card for apartment tenants etc.- Handles various check-out fromalities for departing guests according to relevant procedures, including apartment & mailbox key collection, discount card collection and providing assistance in departure arrangements as may be required by the tenants.- Participates in the selection, training, developing and managing of the performance of Receptionst and Vocational School Trainees under her/his supervision in order to ensure the efficient running of the Property Reception Counter.- Receives, registers, proceeds and follows-up all engineering related maintenance requests and conducts courtesy calls to the respective tenants to verify if the problem has been

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