1.
Sign
in for attendance with cleaned and presentable full uniform, always check
personal hygiene and be well groomed in appearance. Always wear clean and
well-polished shoes.
身着干净整洁的制服签到。时刻保持个人卫生和良好的仪容仪表。工鞋应保持干净光亮。
2.
Always
be friendly and keep smiling under any circumstances.
任何情况下都应面带微笑并保持友好的态度。
3. Handle all guest and staff complaints and
requests immediately and tactfully. Make sure they are satisfied with the
service before they leaving. Request assistance from the director of Laundry Manager if complaints and
requests cannot be handled.
迅速巧妙地处理客人及员工的投诉和要求。确保他们离开前对酒店提供的服务感到满意。如果无法妥善处理,应请求洗衣房经理的帮助
4.
While
on duty or off duty, responsible for daily checking all the machine and power
supply, water supply, steam supply equipment such as whether open ahead of time
or fully closed, and the machine can
work normally.
每日上、下班时负责检查所有机器和电源、水源、蒸汽等供应设备是否提前打开或完全关闭,机器可否正常工作。
5.
Responsible
for the daily work plan for employees and delegate tasks every day, to ensure
complete the work task.
负责为员工准备工作计划并合理委派工作,确保完成每天的工作任务。
6.
Every
day check the linen and uniform or guest clothes washing ironing quality, if do
not accord with standard of the hotel, should go back to rework.
每天检查布草、制服或客衣的洗涤熨烫质量,如果不符合酒店标准,应当重新返工。
7. The Guest laundry group leader is
responsible for checking all guest clothing washing ironing quality and
packaging completely accord with standard of the hotel and returned to the
guestroom on time every day.
客衣组主管负责检查所有客衣的洗涤熨烫质量及包装完全符合酒店标准并准时返还给客人。
The Laundry Supervisor of
washer is responsible for Select and centralized storage all the damaged linen
during cleaning process, so as to make scrap processing.
水洗部主管负责挑拣并集中存放洗涤过程中发现的破损布草或制服,以便作报废处理。
8.
Responsible
for fill in the daily laundry logbook and handover on time every day.
每天负责按时填写工作日志和交接记录。
Supervise relate staff to do
the linen and uniform production records and all other work records.
督促相关员工做好制服、布草的生产记录和其他工作记录。
9.
Responsible
for strictly implement action plan by laundry manager established, in order to
improve the washing, ironing quality and service quality.
严格落实并执行洗衣房经理制定的改进计划,以提高服务质量和清洁水平。
10. Every day supervise staff clean laundry and
facilities, make sure that the work area and facilities clean and tidy.
督促员工清洁洗衣房及各项设施,确保工作区域和设施的干净、整洁。
11. Responsible for strictly implement the
established machine equipment cleaning and maintenance plan.
负责督促员工严格实施既定的机器设备清洁保养计划。
12. Report immediately to the Laundry Manager
or Asst. Laundry Manager if there is any machine breakdown, also report to
engineering other maintenance problem,
如遇机器设备出现故障应立即向洗衣房经理报告,同时向工程部报告其他维修。
13. Check the staff's work quality and
completion of tasks, reporting to the laundry manager for help if necessary.
检查员工的工作质量和任务的完成情况,必要时汇报给洗衣房经理寻求帮助。
14. Every day check and supervise the employees
daily operating procedures, behavior and work performance, is in line with the
hotel rules and standard operating
procedures,
每天检查并监督员工的操作程序、行为和工作表现,是否符合酒店规定和标准操作程序。
15. Every day Check and supervise the employee
daily machine operation, ensure compliance with all operating specification and
safety requirement.
每天检查并监督员工的机器操作,确保符合所有操作规范和安全规定。
16.
To
report regularly on the happenings within the section.
就本岗位发生的事情向洗衣房经理作常规汇报。
17. Responsible for regular check inventory,
claims and the rational use of guest supplies and detergent.
定期检查库存量,负责申领和合理使用客用品和洗涤剂。
18. To provide the guidance and assistance to
all ambassador when they need help.
在员工需要帮助时对他们给予相关指导和协助。
19. Handles other duties and projects as
assigned by the management.
处理其它由管理层分派的工作。