营销Marketing· 协助进行大范围的竞争对手调研工作，熟知酒店的产品知识。Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.· 了解可能影响酒店财务业绩的团体、业务、政治和社会因素。Be aware of community, business, political and social factors that may affect the hotel’s financial performance.
运营Operational监督酒店宾客服务员的工作。Supervises the Hosts of the hotel.在酒店经理和总经理不在时，担任值班经理的职责。Acts as Manager on Duty in the absence of the Hotel Managers and General Manager.确保酒店最基本的品牌标准都被贯彻执行。Ensures that minimum brand standards have been implemented.培训和确保宾客服务员按照品牌标准履行其职责。Trains and develops Hosts to carry out duties to brand standards.以支持和灵活的态度与酒店经理-宾客服务部和其他凯悦员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。Works closely with the Hotel Manager - Guest Services and Hyatt Place associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.以支持和灵活的态度及“团队协作”精神与其他部门合作。Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.按照要求维持所有设备和客用品的标准库存量。Maintains par stocks of all equipment and guest supplies as required.热诚欢迎所有到达凯悦嘉轩/嘉寓酒店的宾客。Welcomes all guests to Hyatt Place ensuring a warm welcome.办理入住和退房程序，包括核对宾客付款细节、上传客户资料至公安系统及分配房间。Performs check in and check out procedures by verifying guest payment details, registering the guest with the Public Security Bureau and assigning a room.帮助每位宾客了解熟悉酒店服务和设施。Assists each guest to become familiar with the hotel services and amenities.根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.确保酒店前场区域时刻保持干净和整洁。Ensures the Front of House areas are well maintained and clean and tidy at all times.在每次用餐结束后清理台面或餐桌并重新摆台。
Job overview职位概述· Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.及时清洁客房和套房，确保宾客满意度。Duties and Responsibilities工作职责· Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。· Replenishes guest supplies补充客用品。· Ensures guest services specif
运营Operational · 确保酒店最基本的品牌标准都被贯彻执行。Ensures that all company minimum brand standards have been implemented.· 对于客户调查结果做出回应并落实相应的改善措施。Responds to the results of the Consumer Audit (LRA) and ensures that the relevant changes are implemented.· 以支持和灵活的态度与其他凯悦员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.· 检查进入的食品，确保所有食品均符合定单和接收记录。Checks incoming food products and ensures that all food merchandise
1、22—28 years old.2、College degree or above.3、Good appearance, Positive attitude and good communication skills, Intention to engage in hotel-related work.
客户服务Customer Service确保遵守品牌承诺，在宾客到达酒店后及在酒店停留期间享受到超出其期望的服务。Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay. 根据各个区域（包括前台、客房和餐饮）的运营需要，协助各宾客服务员履行职责。Assists with Host duties as requested and required due to operational needs in all areas including Rooms, Housekeeping and Food and Beverage通过礼貌有效的方式处理所有客人的投诉和要求，并确保问题得到圆满解决。Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.保证宾客满意度调查（HySat）得分达到或超越公司目标。Ensure that Guest Satisfaction Survey (HySat) score is achieved or exceeds the corporate target.
Job Summary – (Role Summary) 工作概述(职位概述)•To manage sales activities and events inline with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel.按照年度市场销售计划管理销售工作和活动完成并超越酒店的预算和销售战略目标。Required Skills –技能要求 •Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.具有代表酒店品牌和公司与顾客员工和第三方交往的能力。•Problem solving, reasoning, motivating, organizational and training abilities.具有解决问题推理号召组织和培训能力•Proficient in the use of Microsoft Office精通微软办公软件•Good writing skills 良好的写作技能Qualifications –学历•Bachelor’s degree or Diploma in Sales & Marketing, Hotel Management, Business Administration, or related field preferred. 最好具有市场营销酒店管理商业管理或相关领域的学士学位或大专学历。Experience –经验•2 years related experience or an equivalent combination of education and experience 2年相关工作经验或与此相当的教育与工作经验结合的背景。
JOB OVERVIEW职位概述Assist the Engineering superior with general hotel and building maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of your customers. 协助工程主管进行酒店和大厦的整体维修保养，确保在你的专业领域中高标准完成工作，满足客户的需求和期望。QUALIFICATIONS AND REQUIREMENTS任职要求Technical school graduate in electrical trade or obtain vocational training plus 2 years of experience in electrical work and prefer 1 year in hotel experience, or an equivalent combination of education and experience. Obtain electrical general work and high voltage license.技术学校电气专业毕业或接受过职业培训加上2年电气相关的工作经验，拥有1年酒店工作经验者优先，或拥有同等的教育和经历。获得电气相关的通用和强电证书。
JOB OVERVIEW职位概述•Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. •负责所有与前台相关的活动如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills –技能要求•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.•拥有在与他人交往时大多数时间所使用的沟通技能完全代表酒店品牌和公司与顾客员工和第三方交往的能力。•Able to read and write English•能够读写英语•Proficient in the use of Microsoft Office and Front Office System•熟练使用微软办公软件和前台系统Qualifications –学历•High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent•具有高中学历或酒店行政管理酒店管理或相关的职业证书。• Experience –经验•1 year experience in guest / customer service, or an equivalent combination of education and experience. •拥有1年宾客服务部工作经验或与此相当的教育和相关工作经验结合的背景。
Job overview职位概述Supports the Banqueting Operation by preparing and dismantling room set ups including the placement offurniture and setting up the room to fit the theme of special events inaccordance with client’s requests为宴会准备和整理会议室，包括按照客户的要求摆放家具以及为特殊活动提供主题的布置工作，提供支持服务。QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills –•Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。•Ability to read and write english能够读写英语Qualifications –学历•High School or Vocational Certification.高中或职业证书Experience –经历•1 years related experience or an equivalent combination of education and experience1年相关工作经历，或与此相当的教育和相关工作经验结合的背景。
JOB OVERVIEW职位概述•Responsible for assisting the washers, pressers and other members of the laundry team in providing a clean and timely laundry service to guests and internal customers 负责协助干湿洗工、手烫工和洗衣组的其它人员为客人和内部客户提供干净和及时的洗衣服务。QUALIFICATIONS AND REQUIREMENTS 任职要求Required Skills –技能要求 •Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能完全代表酒店品牌和公司与顾客员工和第三方交往的能力。•Able to speak, read and write English具有说读和写英语的能力。Qualifications –学历•Primary Education or equivalent大专或相当学历Experience –经验•Some laundry experience.拥有一些洗衣房工作经验
JOB OVERVIEW职位概述•Prepares mise en place and food preparation and assists with food presentation as part of the kitchen brigade.进行开餐准备和菜肴的烹饪，作为厨房团队的一员协助食品装盘工作。•Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills –技能要求 •Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。•Food service permit or valid health/food handler card as required by local government agency.食品服务许可或当地政府规定的有效的卫生或食品上岗证。•Ability to read and write basic English具有基本的英语读写能力。
客户服务Customer Service · 始终提供礼貌、专业的服务。Provides a courteous and professional service at all times. · 根据业务需要协助宾客服务员履行职责。Assists with Host duties as requested and required due to operational needs.· 必要时，协助同事向其他部门的内部客人和宾客提供优质的服务。Assists to ensure that associates also provide excellent service to internal customers and guests in other departments as appropriate.· 通过礼貌有效的方式处理同事的投诉和要求。如果不能及时解决，要对投诉或问题进行汇报，并寻求迅速反馈。Handles employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
SCOPE Executive in charge of reaching the targeted goals as defined in the Sales & Marketing Plan. Responsible for orienting and following up to materialise the budgeted revenues of respective segments through existing clientele and key prospects. This position focuses on hotel’s national and international key accounts / key prospects base. OVERALL OBJECTIVES The job of Director of Sales & Marketing is executed satisfactorily when: The hotel achieves its financial objectives. The Sales & Marketing Team that the person is responsible for achieves their revenue objectives.
The Hotel achieves its Financial Objectives.完成酒店财务目标The Sales team that the person is responsible for achieves their Revenue Objectives.帮助销售团队完成收益目标The person achieves their Personal Objectives.完成个人目标The TTTT is carried out to the satisfaction of both Director of Sales & Marketing / Director of Sales and Assistant Director of Sales.协助市场销售总监及销售总监完成TTTTAt Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Senior Sales Manager fulfils their role as a Talent Development Ambassador when:凯宾斯基酒店，人才发展是一种管理责任，因此也是我们经理日常活动重要的组成部分，当高级销售经理的角色变为人才发展的大使时： They actively support and implement Talent Development initiatives as a part of their daily activities.积极支持和落实人才发展倡议作为日常活动的一部They identify Training talents in their department and throughout the hotel as per below definition and actively support their career development.确定培养人才，部门和整个酒店根据以下目标积极支持他们的职业发展
Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.根据酒店及集团员工仪容仪表标准，正确着装并保持鞋子干净，佩戴工牌，始终保持高标准的个人形象及卫生A courteous, professional and efficient service is provided at all times.始终保持礼貌、专业及有效的服务All duties and tasks are performed as per the tasks required at the outlet.按照部门要求执行工作任务Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.了解并且严格遵循酒店规章制度、部门手册及酒店消防及卫生安全标准Maintain a good rapport and work relation with staff in the assigned department and within the hotel.与部门及酒店员工保持良好关系Projecting at all times a positive and motivated attitude and exercise self-control.时刻正面积极的态度投入工作中Ensure a flawless service to the highest standards and as required by the department and the hotel.
To carry out all the works arranged by director of engineering, and be sure of the quality of the work. 贯彻执行工程总监安排的各项工作，并保证工作质量。Have the right to arrange all machineries and equipment to carry out the maintenance work related with carpenter, painting and other works to hold all kinds of activities such as important conference and performance. 全权安排本专业的人员、设备、工具，及时处理一切与木工、油漆、粉刷、泥工有关的维保工作和其他工作，保障酒店的正常运行和各种活动（如：大型会议、演出）的顺利进行。Establish the rules of operation instruction and the daily circulation-checking forms for the hotel such as decoration of public area, guest room, restaurant, electronic lock, machinery lock, furniture, all kinds of indicate boards and so on. 制定维修专业的规章制度和安全操作规范，保证有关维修（如：公共区域、客房、餐厅的装饰、装潢、电子门锁、机械门锁、家具、各种标示牌等）工作的顺利进行。According to the requirement of engineering, to cooperate and monitor the decoration, alteration and rebuilt did by other corporations and organize to be sure of the quality of the work. 根据工程部要求，监督外单位所承担的装饰、装潢等大修和改建，改造项目，并组织相关人员密切配合，保证工程质量。With responsibility for improving the training and practicing skills of Building and Furniture Maintenance. 负责维修专业的员工技术培训和业务水平的提高。Once accident happened on renovate, report to Duty engineer, C
SCOPE The overall scope of this role is to safeguard the hotel assets and financial resources and ensure that these are utilized to maximize operating results. OVERALL OBJECTIVES To provide timely and accurate information and work together with the executive team in order for the hotel to run profitably and within the legal and corporate guidelines to maximize the use of the resources available and maintain a control over revenues and costs and help ensure that the hotel objectives are met. The job of Financial Controller / Director of Finance is executed satisfactorily when: All local and corporate guidelines and deadlines are met. High forecast accuracy is achieved consistently.
根据危害分析关键控制点、法定卫生局规章制度以及酒店政策和厨房操作程序来准备、进展、提供服务和储存食物Prepare, process, serve and store food in respect to HACCP guidelines and Legal Hygiene bureau rules and regulations, in respect to hotel Policies and kitchen operating procedures.最大程度的细致、关注细节以及热情来生产食品。在调味、烹饪时间及技术、食物出品及口感上要格外谨慎Produce food with highest level of care, attention to details and passion. Take great care in seasoning, cooking timing and techniques, food presentation and taste.维持最高卫生标准和最高工作安全标准Maintain the highest hygiene and work safety standards严格遵守酒店规章制度中的食谱标准、部分大小、传递以及食用时间、品牌标准Adhere to recipes standards, portion size, delivery and pick up time, brand standards where applicable as per hotel policies and procedures.能提供满足餐厅要求的食物，与厨房不同菜式分部灵活合作Be able to provide food in accordance to outlet requirement and maintain flexibility to work within kitchen section and department of different cuisines as per department need and training specifications适当储存不用的食物以便最小化浪费和最大化食物利用Store properly unused food in order to minimize waste and maximize food rotation
With responsibility for supervise the high tension and the low tension system. 负责监控高、低压系统。 With responsibility for all maintenance of the power distributing network and power distributing substation. Keep the power supply system is running in normal condition anytime. 负责所有的配电网络及配电室的维保工作，确保供电系统随时正常运行。Supervise all meters on the equipment in the power distributing substation and make the daily record on the paper. (Such as electric current, voltage, the temperature of the power transformer and so on.).监控配电室所有的仪表并做好详细记录，如电流、电压、配电表的温度等。To provide assistant to all maintenances related with electric cables or electric equipment. For example, the warning board has to put on the breaker of electric distributor before maintenance is carried out this electric line. And then keep unauthorized persons away from this electric breaker in order to avoid accident happen during maintenance. 监控所有与电缆、电气设备有关的进行维修工作，如在维修工作执行前，将警示牌挂在待维修的配电屏的开关上，确保闲杂人员远离该开关，保证维修期间的安全。In case of failure in the power distributing substation, the first important is the electricians must keep himself calm and composed. And then carry out following step to do: 有关配电室方面重大事故，电工首先需保持冷静，按以下步骤执行。Report t
Drawing up the work plans, and their implementation. Plans need according to the hotel overall business objectives and requirements, operating principles and instructions of superiors. Plans should include department annual, quarterly, monthly of operational work plan, application purchasing goods and materials plan, budget reports, and in the previous year quarter, by the end of completion of post competent leadership for approval. Upon validation plan must be strictly enforced, if problems in the implementation of the property or unrealistically, promptly report to the leader with amendments.制订工程部工作计划、方案并组织实施。计划的制订要符合酒店总体经营目标要求，经营方针和上级指示精神。计划应包括部门年度、季度、月度业务工作计划、请购物资计划、费用预算报告等，并于上年、季、月底完成，交主管领导审定。计划一经审定须严格执行，如在执行中发现问题或与酒店实际不符，及时向主管领导报告并提出修改意见。Organization and instituted the all management system, procedures and standards of work, and supervision of the implementation strictly. The each system, procedures and standards of work should be improved efficiency and quality of work, to improve the overall operational efficiency of the equipment. Supervision strictly managers of department to seriously implement the various rules and regulations, procedures and standards, and assessment based on the execution situation, implementation reward or punishment.组织制定部门各项管理制度、工作程序及标准，并严格督导落实。各项制度、程序及标准的制订应有利于工程部提高工作效率和质量，提高设备的综合运行效能。严格督导部门管理人员认真执行各规章制度、工作程序及标准，并根据执行情况进行考核，实施奖励或处罚Strengthen management and construction the staffs, the engineering department is building a team of high-quality, high-efficiency, service. Reasonable allocation staffs of department to the most rational person use to maximize the effectiveness of equipment operation. Cooperate with the HR to staff recruitment, appointment, selection of staff
MAIN RESPONSIBILITIES主要职责Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.根据凯宾斯基标准亲切有礼的迎候抵店客人，并且高效及时的运送客人的行李至房间，确保客人满意。Escort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation.护送引领客人到房间。对于首次入住的客人，介绍饭店服务。在房间时向客人讲解房内设施，确保客人在入住期间舒适度。对于常客则可以在允许条件下进行友好的谈话。Keep abreast on hotel products and services as well as on tourist and business traveling information that maybe of any interest to our guests.了解饭店产品知识和保证服务质量，同时了解旅游和商务旅行信息，便于客人咨询Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction. Follow up when necessary.高效有礼的处理所有客人的需求，需要时可以向有关的员工寻求协助，确保客人的满意，必要时做好跟进工作
All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.严格遵守酒店规章制度，如酒店的消防安全、食品卫生管理条例包括HACCPThe service team is well managed, having delegated the appropriate tasks to the team members.合理的管理服务团队，恰当的授权团队成员任务The sales are driven to the outlet’s full potential and that budget is adhered to.以预算为导向，全力以赴拉动部门销售A High quality of product and service is maintained in the outlet.部门始终提供高质量的产品及服务The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.以主人翁精神要求自己，时刻为部门带来生意Responsible to Assistant Restaurant Manager/Restaurant Manager.对部门副经理，经理负责Responsible for Waiter/ Waitress负责监管部门服务员Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the ho