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  • 全国 | 经验不限 | 学历不限

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    国际高端酒店/5星级 | 2000人以上
    发布于 03-21
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel. What will I be doing? As the Director of Finance, you will be responsible for performing the following tasks to the highest standards: Financial Accounting & Control: Best practice financial accounting processes in a robust control environment Management Reporting: Focused, innovative and balanced reporting that stimulates management action Business Support: Provision of the highest standards of financial and commercial support to the Business Investment Optimizing returns on capital investment Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting Investment in People: Ensuring the best person in each job, in an environment of continuous development Cash & Working Capital: Optimize cash position in an environment of tight control . Additional Notes • The Director of Finance has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional Finance Director for the maintenance of professional standards. • In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional Finance Director for guidance. • The appointment dismissal and transfer of the Director of Finance is made by the Regional Finance Director / Area VP Finance in consultation with the hotel General Manager. • No changes to the remuneration package of any Director of Finance (or Assistant Controller) may be made without the written approval of the Regional Finance Director / Area VP Finance. • The Director of Finance has unlimited rights of access to all financial figures and facts of the operation. • The Director of Finance exercising reasonable tact may visit any department to ask questions and make any study in fulfilment of his / her duties. • The General Manager must consult the Regional Finance Director / Area VP Finance over the completion of any appraisal or Personal Development Review for the Director of Finance. • Any bonus scheme for the Director of Finance must be agreed with the Regional Finance Director / Area VP Finance in advance. 【任职要求】 What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • University qualification and above. • Finance / Accounting major and certified, e.g. ACCA/ CPA. • 5 year in hotel accounting with at least 2 years in similar position with an international hotel. • Fluent in oral and written English to meet business needs. • Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK, • Proficient in Microsoft Windows, Word, Excel and PowerPoint. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 全国 | 经验不限 | 学历不限

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    国际高端酒店/5星级 | 2000人以上
    发布于 03-21
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. • Participate in developing and implementing hotel and departmental policies and regulations. • Develop marketing strategies and promotion plans to adjust to the market situation in real time. • Supervise and drive the progress and implementation of marketing plans. • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. • Monitor and evaluate current initiated marketing activities and market dynamics. • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. • Conduct regular market research and obtain information about competitors. • Set pricing strategies and sales targets for the hotel. • Manage special projects and other related businesses. • Ensure efficient use of departmental resources. • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. • Ensure that department staff are clear about the responsibilities assigned to them. • Take immediate corrective action when the interests of the department or hotel are jeopardized. • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. • Manage departmental expenses and budgets. • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. • Control departmental costs in accordance with hotel policies to avoid waste. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Ensure the filing of departmental documents and related information. • Maintain communication with all operating departments within the group to maximize sales opportunities. • Promote hotels in relevant industries at home and abroad. • Actively participate in sales activities initiated by Hilton. • Organize promotional trips for target markets. • Maintain good relationship and communication with target markets at home and abroad. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. • Adhere to hotel safety policies, emergency rules and procedures. • Ensure employees fully understand and follow the contents of the employee handbook. • The department reserves the right to change or supplement the job description if necessary. • Perform any other reasonable duties assigned. 【任职要求】 What are we looking for? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Hospitality: Volunteer to provide unparalleled hospitality. • Integrity: Do what you should do all the time. • Leadership: Strive to be a leader in both your industry and your community. • Teamwork: Actively promote teamwork spirit in all work. • Ownership: take responsibility for your actions and make decisions. • Now: Operate with urgency and discipline. • Bachelor’s degree. • At least 5 years of relevant management experience in international hotel chains. • Good English and Chinese reading and writing skills. • Able to formulate and implement operating budgets and business plans. • Able to effectively market and position the brand at desired levels. • Able to manage the Sales department. • Able to assist the General Manager and Management in achieving the hotel's overall business objectives. • Knowledgeable of political, economic and social issues, and market trends. • Good communication, organizational and presentation skills. • Able to lead, guide and develop employees. • Knowledgeable of and able to deal with crisis. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 全国 | 经验不限 | 学历不限

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    国际高端酒店/5星级 | 2000人以上
    发布于 03-21
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel. What will I be doing? As the Director of Finance, you will be responsible for performing the following tasks to the highest standards: Financial Accounting & Control: Best practice financial accounting processes in a robust control environment Management Reporting: Focused, innovative and balanced reporting that stimulates management action Business Support: Provision of the highest standards of financial and commercial support to the Business Investment Optimizing returns on capital investment Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting Investment in People: Ensuring the best person in each job, in an environment of continuous development Cash & Working Capital: Optimize cash position in an environment of tight control Additional Notes • The Director of Finance has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional Finance Director for the maintenance of professional standards. • In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional Finance Director for guidance. • The appointment dismissal and transfer of the Director of Finance is made by the Regional Finance Director / Area VP Finance in consultation with the hotel General Manager. • No changes to the remuneration package of any Director of Finance (or Assistant Controller) may be made without the written approval of the Regional Finance Director / Area VP Finance. • The Director of Finance has unlimited rights of access to all financial figures and facts of the operation. • The Director of Finance exercising reasonable tact may visit any department to ask questions and make any study in fulfilment of his / her duties. • The General Manager must consult the Regional Finance Director / Area VP Finance over the completion of any appraisal or Personal Development Review for the Director of Finance. • Any bonus scheme for the Director of Finance must be agreed with the Regional Finance Director / Area VP Finance in advance. 【任职要求】 What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • University qualification and above. • Finance / Accounting major and certified, e.g. ACCA/ CPA. • 5 year in hotel accounting with at least 2 years in similar position with an international hotel. • Fluent in oral and written English to meet business needs. • Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK, • Proficient in Microsoft Windows, Word, Excel and PowerPoint. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 银川 | 5年以上 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 管理规范
    • 人性化管理
    • 包吃包住
    • 节日礼物
    • 岗位晋升
    • 领导好
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 03-21
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    Compiles and submits the annual departmental budgets for CAPEX, operation and manning for approval. 编辑并提交每年部门的预算和人员配备,以得到批准。  Manages the entire department within the budget limits 在预算范围内管理整个部门 Organizes and carries out regular stock-takes and inventories especially for linen and uniforms. 组织并实施常规的盘点和清算,特别是布草和员工制服 Cooperates closely with the Finance department in order to control cost 为控制成本与财务部紧密合作。 Develops and issues written standard operating procedures, job descriptions and departmental policies and procedures for the housekeeping and laundry department and revises them as necessary. 出版发行,如有需要修改管家部和洗衣房标准的书面程序,岗位职责和部门的政策程序。 Trains, observes, recommends and promotes employees with- in their potential for development. 培训,观察,推荐并提升有潜力的员工。 Ensures that discipline is maintained as per standard rules and regulations and takes necessary measures if these  are contravened 确保规章制度的纪律性,如有违反采取相应措施。 Coordinates, cooperates and communicates with all other hotel departments to ensure smooth operations. 与酒店其他部门进行协调,合作以及沟通,确保操作实施的流畅。 Upgrades guest services and working methods on a continual basis. 对对客服务进行升级,并以此为基础,长期不断的寻求改善方法。 Ensures that all floral and other decorations around the premises are presentable at all times 确保所有的花卉和装饰品始终完好。 Adheres to all operating budgets and justifies where there is variance. 严格遵循营运预算,当出现不一致的情况进行调节。 Ensures that all housekeeping and laundry services and production are   provided on time and as per Kempinski standards 确保所有管家部和洗衣房的服务和产品能及时提供并符合凯宾斯基标准。 Strictly adheres to operational manuals and guidelines 严格遵守运营手册和向导。 Supervises and trains personnel in the department to their maximum effectiveness. 监督和培训部门员工,使他们发挥最大的能力。 Provides highest standards of all services at the lowest possible cost 在消耗最低的基础上提供最高标准的服务。 Establishes and ensures safe working conditions and practices in all housekeeping/laundry areas. 制定并确保所有管家部/洗衣房区域安全的工作条件及活动。 Conducts regular departmental meetings 操作部门常规的会议。 Makes improvements in cost control, systems and procedures. 在成本控制,系统运作和政策程序方面进行改进。 Ensures that all housekeeping and laundry services are carried out in an environmentally friendly manner and encourages staff to come up with new ideas to protect the environment 确保所有管家部和洗衣房的服务实施是在环境保护的前提下进行的,并鼓励员工对保护环境提供新的意见。 Keeps abreast of new cleaning techniques, chemicals, fabrics, interior design, furniture and furnishings, etc. by visiting fairs, expos etc. 通过参加展览会等及时更新自己对清洁技巧,化学剂,纤维,装修设计,家具和装饰品等的知识。 Closely cooperates with all other departments, contributes ideas to make the entire operation more successful and acts as a team player and role model at all times. 与其他部门紧密协作,为整个酒店运营成功提供意见,并始终扮演一个模范组织者的角色。 Assists the F&B Department  in special set-ups and decorations 协助餐饮部布置会场及摆放装饰。 Participates in management meetings if so requested and takes his/her turn as MOD as per schedule 按要求参加管理层会议并按排班表履行值班经理的职责。
  • 银川 | 2年以上 | 学历不限 | 提供食宿

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    其他 | 100-499人
    发布于 03-22
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    1.根据中心提供的就餐人数,做好食材准备及加工; 2.负责食堂菜谱,每周完成菜谱计划及公示; 3.负责食材验收,严格按照采购需求进行验收并签字确认; 4.负责库存食材管理,定制定位摆放,做好出入库登记,做到先进先出,无过期食材; 5.负责现场卫生管理,就餐区、操作区、储藏间卫生定期清理,地面无积水、油污、杂物,设备干净整洁,组织完成卫生清理,一月至少一次大扫除; 6.负责菜品安全、操作安全,指导帮厨安全使用设备,不得违规操作,菜品不合格、过期食材严禁加工食用; 7.负责食品留样管理,留样柜干净整洁无杂物,按规范做好食品留样工作并做好留样台账登记; 8.负责现场管理,就餐员工必须凭打卡、餐券就餐,严禁打人情饭、违规就餐; 9.负责食品用具消毒,食品用具有专人保管,不乱用、混用,定期做好清洗、消毒工作; 10.负责用电、用气安全,严格按照操作规范使用,严禁违规操作;
  • 全国 | 10年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 员工体检
    • 年终奖金
    国内高端酒店/5星级 | 1000-2000人
    发布于 03-20
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    了解国家有关酒店行业的各项政策法规和高星级酒店各岗位的业务流程,有较丰富的酒店管理知识和管理经验,有较强的市场营销、品牌意识和全局观,有良好的规划能力、团队建设能力和应变处置能力,有较强的经营管理能力、市场洞察力和组织协调能力,能有效整合资源推进酒店经营目标的实现。
  • 银川 | 经验不限 | 学历不限 | 提供食宿

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    其他 | 100-499人
    发布于 03-22
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    学历要求: 1、大专及以上学历(全日制统招),取得毕业证书及学位证书; 2、物流专业优先; 3、适应夜班,原意从一线做起; 晋升方向:中心条线:一线操作组长-主管-副部长; 职能方向:人力资源、网络管理、营运管理等职能部门
  • 银川 | 5年以上 | 本科 | 提供食宿

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    • 五险一金
    • 做五休二
    • 包吃包住
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 节日礼物
    国内高端酒店/5星级 | 100-499人
    发布于 03-21
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    1.负责实现所属市场部分的客房和餐饮的销售目标; 2.具备本地市场开发能力,有一定外地市场的客户资源,能够代表酒店通过客户关系管理,与客户保持密切的联系并推销酒店; 3.管理下属保证所有工作任务能够按时完成; 4.保留和更新销售记录。 专业知识技能: 1.具备一定的管理能力,了解所负责部门各岗位的职责; 2.掌握并熟悉销售及前台系统; 3.了解商务旅游、旅游业国际市场,掌握会议旅游及餐饮销售; 4.能够掌握和理解市场和竞争; 5.有奢华酒店经验者优先考虑。
  • 银川 | 经验不限 | 学历不限 | 提供食宿

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    其他 | 100-499人
    发布于 03-22
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    招聘岗位:快递分拣、扫描、拉包、供件、倒包等岗位(两班倒,长夜班) 任职要求:(男18-45岁,女:18-40岁,身体健康,识字即可) 工资薪酬:综合工资3800 ~ 6100元/月 福利待遇: 1、月休4天,法定假日排休,加班工资/值班补贴; 2、工龄工资:工作每满一年,享受每月50元工龄工资,5年封顶; 3、节假日福利、年度评优、带薪年假、带薪婚假、团建活动; 4、高中/中专以上学历或退伍军人每年一次晋升管理岗位机会。 工作地点:银川市西夏区文萃南街金桥物流院内圆通速递
  • 全国 | 3年以上 | 中专 | 提供住

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 年度旅游
    • 管理规范
    其他 | 500-999人
    发布于 03-21
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    1.擅长OTA运营,房价房态维护,点评管理; 2.负责主持前台会议,进行业务沟通,提高整个酒店的服务质量和员工素质; 3.向部属下达工作指标和工作任务,并指导其工作; 4.负责与酒店管理系统进行业务联系与沟通等。 5.负责酒店房务、品质的督导、优化及监督管理,对外展示良好形象,确保宾客满意度; 6.负责门店员工招聘配置,检查前台各员工仪容、仪表、仪态、工作效率,保证对客人热情有礼,服务周到。 7.学习酒店的安全管理,抓好酒店的食品卫生和治安安全工作,确保顾客和员工的财产及人身安全; 8.做好周边市场调查,收集市场信息,每天做好工作总结,定期向上进行门店运营汇报; 9.处理投诉事宜。
  • 银川 | 经验不限 | 高中 | 提供食宿

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    其他 | 100-499人
    发布于 03-22
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    一、异常件处理 1、破损件的处理:1单件需要在做下车扫描后2小时以内上报问题件信息 2、包内件需要在做下车扫描后3小时以内上报问题件信息 二、无着件处理 1、卸车口单件无着件处理 2、包内无着件处理 三、核实快件内部物品完整情况 四、快递面单缺失处理
  • 全国 | 8年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 员工体检
    • 年终奖金
    国内高端酒店/5星级 | 1000-2000人
    发布于 03-20
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    了解国家有关酒店行业的各项政策法规以及行业的现状与发展趋势,具有较丰富的酒店管理知识和管理经验;了解酒店各岗位的业务流程,有良好的团队建设、组织协调与市场营销能力;具有团队协作精神,能够有效配合总经理开展工作。
  • 银川 | 5年以上 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 管理规范
    • 人性化管理
    • 包吃包住
    • 节日礼物
    • 岗位晋升
    • 领导好
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 03-20
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    SCOPE 工作范围 The over all scope of this role is to safeguard the hotel assets and financial resources and ensure that these are utilized to maximize operating results. 该岗位总体的工作范围是维护酒店资产和金融资源并确保利用这些资源取得最大化的经营成果。 MAIN RESPONSIBILITIES 主要职责 Responsible to implements and maintains localaccounting procedures as required by local government regulations and inaccordance with Kempinski Policies & Procedures 负责按照当地政府规定及凯宾斯基的政策和程序落实和维护当地的会计政策。 Responsible for following and understanding all Kempinski Policies & Procedures.  负责遵循和理解所有凯宾斯基的政策和程序。 Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct. 负责从专业、协调统一的方式来遵循及表现凯宾斯基的行为准则。 Responsible for understanding and following the terms of the Management Agreement. 负责理解和遵循管理协议的条款。 Responsible for supporting,mentoring and developing the finance staff. 负责支持、指导和发展财务人员。 Responsible for supporting and encouraging training of all staff in financial matters. 负责支持和鼓励所有员工的财务知识培训。 Responsible for developing the annual business plan together with the General Manager and Executive Committee.And work towards the achievement of the hotels annual business plans. 负责与总经理和行政管理层制定年度计划并努力实现酒店的年度商业计划。 Responsible for conducting monthly P&L meetings. 负责安排组织月度财务损益会议。 Responsible for monitoring and controlling all revenues and expenses and making the corresponding recommendations when needed. 负责监督和控制所有收入及费用,需要的时候给出相应的建议。 Responsible for reviewing the cash position of the hotel in order to optimize the use of funds. 负责评估酒店的现金状况以达到优化使用资金的目的。 Responsible for acts as Duty Manager for thehotel as required 负责根据需求充当酒店的值班经理 Responsible for preparing andsubmitting an accurate monthly forecast. 负责准备和提交准确的月度预测。 Responsible for reviewing and signing the Balance Sheet reconciliations monthly. 负责审查和签署每月的资产负债科目对账表。 Responsible for ensuring the preparation of the accurate and timely monthly financial report. Provide monthly reports to all relevant stakeholders (Management Company, Owning Company, etc.) and to budget holders, working closely with them to enable them to make accurate decisions. 负责准确及时的准备每月财务报告。向所有利益关联方(管理公司,业主公司等)及预算持有部门提供月度财务报告,与各方紧密合作,以使各方能够作出准确决策。   Responsible for being the contact for the auditors and act upon recommendations in the audit report. 负责联系审计人员并依据审计报告中的建议进行跟进修改。 Responsible for continuously searching for new business opportunities to benefit the hotel.  负责不断寻找新的商业机会从而使酒店从中获益。 Responsible for keeping and safeguarding all contracts, lease agreements, licenses, insurance policies and all legal and financial documents. 负责保管和保障酒店所有合同、租赁协议、许可证、保险政策和所有法律及财务文件。 Responsible for maintaining good relationships with the hotel owners/representatives as well as external partners. 负责与酒店业主/酒店代表及外部合作伙伴维护良好的合作关系。 Responsible for communicating with the General Manager on any discrepancies or other potential problems. 负责在任何差异性或其他潜在问题上与总经理沟通。
  • 银川 | 10年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 管理规范
    • 人性化管理
    • 包吃包住
    • 节日礼物
    • 岗位晋升
    • 领导好
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 03-20
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    Controls and analyzes on an ongoing basis , the level of the following : 控制和分析以下运作方面的水平      Costs   成本   Issuing of food 出品   Quality of presentation of food products 菜品介绍的水平   Condition and cleanliness of facilities and equipment 设备设施的运行与清洁情况。   Guest Satisfaction 顾客满意程度   Marketing 市场 Establishes and maintains effective employee and inter – departmental working relationships 建立与维护员工的高效率与部门内部工作关系。 Conducts such functions as interviewing , hiring , performance evaluation , coaching , counseling and taking disciplinary actions to ensure the appropriate staff productivity and efficiency. 采取以下行动:面试,雇用,成绩评估,培训,咨询和训练以保证员工的生产力与效率。 Assists the Executive Chef in planning and organizing with the Director of Food & Beverage successful Food & Beverage activities in the Hotel. 协助行政总厨与餐饮总监一起,计划与组织餐饮部的经营。 Conducts daily briefings and other meetings as needed to obtain optimal results. 举行每日班前会和其他会议以保证获得最佳效益。 Attends and participates in other meetings as required by the administrative calendar. 出席并参与行政表中要求参加的其他会议。 Making recipes and maintaining updated and accurate costing of all dishes prepared and sold In the Chinese restaurant operations. 制作并保持更新中餐厅销售的准确成本计算。 Keeps an updated Hotel Policies & Procedures file and updated files on the following Food Production matters : 留意已更新的酒店的制度和程序,根据已更新的内容更新所有食品制作的内容。 Recipes  配方 Finance   财务 Standards  标准 Personnel & Training 人事和培训 Outlets  餐厅 Promotions 提升 Meetings  会议 Projects  项目 Material & Equipment 材料和设备 Assists the Executive Chef in determining with the Financial Controller the minimum and maximum stocks of all food, materials and equipment. 协助行政总厨,与财务总监商定所有食品、材料和器具的最大最小库存。 Assists the Executive Chef in setting standards of all food and equipment purchases in accordance with Kempinski Hotels guidelines. 协助行政总厨,根据凯宾斯基的要求制定所有食品与器具的采购标准。 Participates in the Hotels revenue plan and marketing programs. 参与酒店市场计划及收入预算的制定工作。 Monitors local competitors and makes professional comparisons with the Hotel Food & Beverage operation. 留意当地的竞争对手,就餐饮运作作出专业化的比较。 Keeps aware of trends , systems , practices and equipment in Food & Beverage through trade literature , Hotel exhibitions and site visits.   通过行业文献、酒店展览和定点参观,了解餐饮的趋势、系统、操作与设备。
  • 服务员

    3.5千-4千
    银川 | 经验不限 | 学历不限 | 提供食宿

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    火锅/烧烤 | 1-49 人
    发布于 03-22
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    岗位职责 1、 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。 2、 替宾客存取保管衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。 3、 迎接宾客,引导宾客到预订台位或宾客满意的台位。 4、 客满时,负责安排好后到的宾客,使宾客乐于等位。 5、 随时注意听取宾客的意见,及时向上级反映。 6、 随时注意在接待工作中的各种问题,及时向上级反映和协助处理。 7、 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。 8、 向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引宾客来餐厅就餐。 岗位要求 1、XXX学历,经过餐饮服务培训,有一定的日常外语会话能力。 2、有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。 3、掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。 4、工作主动、热情、认真,责任心较强。 5、身体健康,仪表端庄。
  • 服务员

    3.5千-4千
    银川 | 经验不限 | 学历不限 | 提供食宿

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    火锅/烧烤 | 1-49 人
    发布于 03-22
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    岗位职责 1、 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。 2、 替宾客存取保管衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。 3、 迎接宾客,引导宾客到预订台位或宾客满意的台位。 4、 客满时,负责安排好后到的宾客,使宾客乐于等位。 5、 随时注意听取宾客的意见,及时向上级反映。 6、 随时注意在接待工作中的各种问题,及时向上级反映和协助处理。 7、 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。 8、 向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引宾客来餐厅就餐。 岗位要求 1、XXX学历,经过餐饮服务培训,有一定的日常外语会话能力。 2、有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。 3、掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。 4、工作主动、热情、认真,责任心较强。 5、身体健康,仪表端庄。
  • 银川 | 10年以上 | 大专 | 提供食宿

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    • 五险一金
    • 做五休二
    • 包吃包住
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 节日礼物
    国内高端酒店/5星级 | 100-499人
    发布于 03-20
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    Job Description Work with internal and external stakeholders and develop strategic operational plans and activities for hotels to drive service efficiency & quality and process optimization. Work with hotel General Managers to achieve efficient operations, service standards and staff satisfaction level. Oversee the development and implementation of operational policies and procedures. Manage everyday activities, plan, and assign work ensuring you always have the right staffing numbers. Implement best practices and standardization initiatives across the portfolio to optimize efficiency and guest satisfaction. Assess Guest Experience in OTA platforms and propose opportunity. Prepare, review, and analyze reports timely for management reporting. Review Opera user access matrix and data on a periodic basis. Assist in all (including pre-opening) operations activities and drive completion of critical paths by department. Act as operations liaison with other corporate functional teams to provide support to hotels. Drive and deliver hotel goals with outsource partner and manage outsource services efficiently and effectively. Ensure all risk management programs are conducted in compliance with our brand standards and necessary compliance activities and documentation are up to date and checked for accuracy. Carry out duties/projects as assigned by line manager from time to time.   JOB REQUIREMENTS A bachelor's Diploma or Degree in hospitality management or a related field 4+ years of experience in a hotel management or operations role  Good interpersonal skills and poses excellent problem-solving. Well-verse in Microsoft Office application Strong and demonstrable people skills with clear verbal and written communications, together with professional presentation style Strong analytical & critical thinking skills with eye for detail
  • 银川 | 8年以上 | 大专

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 节日礼物
    • 年底双薪
    • 员工生日礼物
    • 领导好
    全服务中档酒店/4星级 | 2000人以上
    发布于 03-20
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    薪资标准:基本工资+补贴+季度奖金+季度排名奖金+年度奖金+良好晋升平台 首旅如家中高端事业部包建国璞隐、和颐至尊、和颐至尚、扉缦等品牌,为集团倾力打造的中高端品牌。  职位描述:  1、 全面负责酒店日常经营和管理工作,确保酒店经营和管理指标的完成;  2、 负责组织、实施及督导下属按如家手册标准建立培训体系,制定和实施店内各部门培训计划,为如家培养合格管理人才;  3、 负责店内人事工作的监督、指导、考核及招聘工作,接受公司人事调动;   4、 负责酒店文化和员工队伍建设,提升员工满意度;  5、 负责与社会职能部门之间的协调和沟通,为酒店创造良好的经营环境;  6、 执行如家统一的市场策略;   岗位要求:   1、 大专以上学历,8年以上工作经验;  2、 具有四星级以上酒店部门经理/部门总监或知名品牌连锁酒店总经理岗位工作经验;   3、 熟悉各地方相关的政策法规;   4、 爱岗敬业,注重工作结果;  5、 诚信,正值,有亲和力;  6、 出色的沟通能力、团队建设能力及承受工作压力的能力;  7、 有很强的执行力,富有激情,能出色完成公司下达的各种指令;  8、工作地点:全国范围,可接受外派。
  • 银川 | 经验不限 | 学历不限

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 管理规范
    • 人性化管理
    • 包吃包住
    • 节日礼物
    • 岗位晋升
    • 领导好
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 03-20
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    To contribute to and to support Kempinski’s vision of becoming the undisputed leader in the hospitality industry, making our food & beverage offer a key differentiating factor for the Kempinski brand. To drive the top line of the Food & Beverage Department in Kempinski Hotel Yinchuan while ensuring sustainable and profitable operations. 始终已凯宾斯基远景为导向,使得餐饮服务成为凯宾斯基饭店品牌关键标识。拉动银川凯宾斯基饭店餐饮部最高标准从而确保其持续性及盈利性 All rules & regulations are strictly established and adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP. 严格遵守酒店规章制度,如酒店的消防安全、食品卫生管理条例包括HACCP The sales are driven to the department’s full potential and budgets are adhered to. 以预算为导向,全力以赴拉动销售 All costs are in line with sales without compromising quality, i.e. minimum 85% LQA score. 在确保所有销售产品质量同时(LQA最低达到85),控制成本 The department is driven in an entrepreneurial manner, looking for opportunities to generate more business at all times. 部门需要有创新精神,不断的寻找新的商机 Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office. 创新及新的想法能够被发掘和实施,并且通过集团办公室与其它酒店分享 Internal talents are grown to ensure a smooth transition in case of promotions and transfers 实施内部人才增长确保在需要晋升及调动时顺利完成. At least one member of the team has a restaurateur background and experience outside of the 5* hotel industry. 团队中至少有一人拥有其它五星级酒店工作经验 At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of daily activities. 在凯宾斯基饭店,人才增长是管理者责任,并且是日常工作中重要部分 Support and implement new Talent Development initiatives. 支持和实施新的人才发展计划 Identify internal and external talents* that match Kempinski’s DNA values. 识别与凯宾斯基DNA相匹配的内部及外部人才 Support career development by training, cross exposure, task force assignments and transfers. 通过培训,交叉学习,任务援助及调动支持员工事业发展 Grow talent in order to present candidates in quarterly Talent Transfer Calls. 通过发展人才,为每季度人才调动电话会议提供候选者 Take the time to meet all new Food & Beverage employees. 找时间与餐饮服务部所有员工会面 Ensure that a succesion plan is in place to guarantee a seamless, efficient handover for all management positions. 通过制定计划确保与其它管理者高效对接 A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent. 酒店人才是指具备承担其自身岗位职责并且能够被提升至高一级别的员工,可移动性才能够使其成为真正的凯宾斯基人才 Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 为员工树立榜样,时刻以凯宾斯基饭店仪容仪表标准要求自己,并时刻保持高水准的形象及个人卫生 Provide a professional and courteous service at all times and ensure that all employees follow the example. 时刻提供专业且周到的服务,确保所有员工按照标准执行 Be knowledgeable of all services and products offered by the hotel. 熟知酒店所有提供的服务及产品 Have a thorough knowledge and understanding of all food and beverage products and services. 熟知并且了解所有餐饮部产品及服务 Attend and actively contribute to all relevant staff meetings and hotel trainings. 积极参与到员工会议及酒店的培训中 Conduct daily or weekly Food & Beverage meetings. 参与餐饮部每日或每周例会中 Ensure all departmental operations manuals are prepared and updated annually. 确保各部门运营手册每年至少更新一次 Source the best available products, constantly aim to improve quality, communicate about the products both internally and externally. 以改进产品质量为目的,确保持续提供产品,并且做到内外沟通 Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel. 与供应商维持好的合作关系,使他们也参与到活动中来,比如邀请他们到酒店 Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). 在已有条件下,监管并且持续提供产品质量及客人满意度(卓越品质保障,客人满意度调查) Handle guest complaints in a prompt and courteous manner. 及时以礼貌的方式处理客人投诉 Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar). 每周监督一次服务(早餐、午餐、晚餐、大堂吧、宴会、送餐部及酒吧) Maintain an active relationship with the hotel’s PR Manager in regards to hotel’s Food & Beverage outlets and events. 为便于酒店餐饮部运营部门推广,与酒店公关部经理维持好的合作关系 Ensure that all Outlet Managers are fully aware of market needs and trends and that their product and service meet the demands. 确保所有运营部门经理都了解市场需求及趋势,并且能够提供与其相符的产品和服务 Coordinate with the Chef to ensure that employees are educated and aware of seasonal  and new products on the market. 与厨师沟通,确保他们的员工都清楚并且关注季节及市场上新产品 Develop departmental trainers, assign training responsibilities and meet with the trainers on a monthly basis. 发展部门培训师,承担培训责任,并且保证每月至少与培训师们沟通一次 Ensure that each Outlet Manager plans and implements effective outlet specific training programmes. 确保各部门经理制定具体且有效的培训科目 Assume Executive duties as assigned by the General Manager in accordance with the hotel’s duty manager roster. 承担总经理根据值班经理班表指定的任务 Respond to any changes within the Food & Beverage department as dictated by the hotel management. 响应酒店对餐饮部做出的变动 Act as the main point of contact to the Corporate Food & Beverage Team. 在餐饮服务团队中扮演主要角色 Implement corporate policies, procedures, guidelines, traditions and initiatives. 实施酒店政策与程序、标尺,传统及倡议 Ensure that all outlet concepts are followed and that alterations or reviews of concepts are brought to the attention of the Corporate Food & Beverage Team. 确保所有运营部门遵守部门概念,任何概念的更改或评论需要与集团沟通 Provide support for the Corporate Food & Beverage Team as requested in accordance with the hotel-corporate agreement. 按照酒店与集团协议,为集团餐饮服务团队提供支持 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据业务或酒店需要,其余未尽条款可适时增加
  • 银川 | 3年以上 | 中专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 管理规范
    • 人性化管理
    • 包吃包住
    • 节日礼物
    • 岗位晋升
    • 领导好
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 03-20
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    支持行政总厨准备高质量卫生安全的食物以在任何时候都达到最高客户满意度 Support Executive Chef in preparing high quality and hygienically safe food in order to achieve the highest level of gust satisfaction at all times. 协助行政总厨和行政副总厨规划、组织和指导厨房的食物生产操作 Assist Executive Sous Chef and Executive Chef in planning, organizing and directing the food production operations of Kitchen 根据酒店政策及要求,提供餐前布置准备、标准食谱以及所有与菜单相关的食谱准备 Prepare mise en place selection, standards recipes, and all related recipes needed to the successful preparation of outlet menus as per hotel policies and requirement. 根据危害分析关键控制点、法定卫生局规章制度以及酒店政策和厨房操作程序来准备、进展、提供服务和储存食物 Prepare, process, serve and store food in respect to HACCP guidelines and Legal Hygiene bureau rules and regulations, in respect to hotel Policies and kitchen operating procedures. 维持最高卫生标准和最高工作安全标准 Maintain the highest hygiene and work safety standards 严格遵守酒店规章制度中的食谱标准、部分大小、传递以及食用时间、品牌标准 Adhere to recipes standards, portion size, delivery and pick up time, brand standards where applicable as per hotel policies and procedures. 每日检查库房、冰箱及雪柜以确保适当的食物周转、减少食物浪费以及适当的质量控制 Inspects storerooms, refrigerators and freezers daily to ensure proper food rotation, reduction of food wastage and proper quality control are in place. 能提供满足餐厅要求的食物,与厨房不同菜式分部灵活合作 Be able to provide food in accordance to outlet requirement and maintain flexibility to work within kitchen section and department of different cuisines as per department need and training specifications 适当储存不用的食物以便最小化浪费和最大化食物利用 Store properly unused food in order to minimize waste and maximize food rotation 协助行政总厨以确保遵循收获控制程序 Assist Executive Chef to ensure proper receiving control process are in places and adhere to. 确保所有收到的食物都满足卫生安全要求及规格。遵守合适的控制程序,确保收到的食物没有物理、化学危害或虫害,检查其质量、数量及温度 Ensure all food items received meet hygiene safety requirement and specifications. Follow proper control processes, ensure not physical, chemical or pest contamination of received food, check quality, quantity and temperature of food received
  • 全国 | 10年以上 | 本科

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    国际高端酒店/5星级 | 2000人以上
    发布于 03-19
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    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!
  • 全国 | 3年以上 | 大专 | 提供食宿

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    • 管理规范
    • 岗位晋升
    • 带薪年假
    • 技能培训
    • 年底双薪
    • 包吃包住
    • 人性化管理
    有限服务中档酒店 | 100-499人
    发布于 03-20
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    岗位职责: 1 全面负责集团旗下分店的经营管理,领导各部门员工完成酒店的各项计划目标; 2 围绕公司下达的利润指标和各项工作,编制酒店的预算和决算,严格控制经营成本和各种费用开支; 3 负责酒店团队的建立、培养和管理提高整个酒店的服务质量和员工素质; 4 根据市场变化和发展,制定切实可行的市场营销工作策略,并组织实施和有效控制; 5 全面负责安全管理,抓好食品卫生,治安安全等工作,确保客人和员工的人身、财产安全; 6 与公司、加盟业主进行日常的沟通协调工作,确保信息畅通、有效; 7 负责做好酒店与各界人士的公共关系,抓好重要客人的接待工作,塑造良好的内、外部形象; 8 关心员工思想和生活,不断改善员工的工作条件; 9 完成公司交办的其他工作。 任职要求: 1 大专及以上学历,条件优秀者可放宽; 2 有酒店总经理助理至少三年以上的任职经验、部门经理2年及以上的管理经验(前厅/客房/销售至少管理过两个部门),25-40岁,连锁酒店或高星级酒店经验者优先; 3 责任心强,服务意识高,大胆创新; 4 原则性强,执行力较好;有良好的抗压能力,能出色完成公司下达的各项指标; 5 认同企业文化核心价值观,有很强的服务意识、学习能力和工作责任心。 公司包食宿、社保、节日福利、免费参加机构外训
  • 银川 | 经验不限 | 学历不限

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 管理规范
    • 人性化管理
    • 包吃包住
    • 节日礼物
    • 岗位晋升
    • 领导好
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 03-20
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    Room assignment is done properly and according to Executive Floor guests request. 根据行政楼层宾客要求恰当地安排房间。 VIP arrival rooms are checked, as well as VIP amenities. 检查VIP客人的房间,包括VIP宾客设施。 As many EF guests welcomed and bid farewell as possible. 尽可能多的欢迎和送别行政楼客人。 Financial Policies and Procedures are supported and followed. 支持和遵循财务政策与程序。 KEA audit results are 85% and above. 在KEA检查得分85%及以上。 CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above. 宾客满意度结果得分平均5及以上。 MAIN RESPONSIBILITIES 主要岗位职责 Responsible for subordinates and monitoring activities of every Receptionist/Supervisor such as check in, check out and money exchange. Coordinates the work of all subordinates to ensure guest satisfaction and compliance to Kempinski standards. 负责下属和监管每位接待的工作,如:入住登记、退房和货币兑换。协调所有下属的工作以确保宾客满意和遵循凯宾斯基标准。 Organize and coordinate with Front Office Management all arrivals and departures of EF guests, VIP’s, groups, room assignment, billing and any additional information requested. 与前厅管理层安排和协调所有行政楼层客人、VIP客人、团队的入住和离店,房间安排、账单和特别信息的要求。 Provide support to all the reception staff in order to ensure smooth, prompt and polite service. 为所有接待员工提供支持以确保顺畅、迅速和礼貌的服务。 Participate in the selection of all Reception staff, motivate them to bring about excellent performance and evaluate their performance periodically. 参与所有接待员工的甄选,激励他们以展现出色的工作表现并阶段性的进行评估。 Ensure that KEA results are above 85%. 确保KEA结果在85%以上。 Identify the training needs, assists in the development of a departmental training plan and the implementation of training activities and follows up.  At times, conducts training sessions. 确认培训需求,协助部门进行部门培训计划和培训实施及跟踪。有时实施培训。 Coordinate with Reservation Department the daily arrivals and solves the reservation discrepancies or any other unusual situations. 与预定部门协调每日的到店客人并解决预定差异或任何其他异常情况。 Verify that information on city ledger payments and other hotel pre-payment is complete and accurate and coordinates with Finance Department the obtainment of missing information. 验证挂帐付款和其他酒店预付款信息是完整和准确的,配合财务部获取缺失信息。 Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling to next room category, reinforcing the late charge policy to maximize REVPAR. 通过控制房间状况、团队安排、套餐、房间升级、加强后付费政策来最大化平均可出租客房收入,从而达到酒店收入最大化。 Responsible for the cash inventory allocated to him/her, daily check, declaring shortfalls and separate calculation of tips. 负责员工备用金的分配、日常检查、申报短缺、单独计算小费。 Maintain regular exchange with Housekeeping Department to ensure the information on the room status in Opera is accurate. Coordinate the room cleaning and maintenance in order to accommodate the guest in the hotel as quickly as possible. 维持与客房部的沟通,以确保Opera系统中的信息的准确性。协调客房的整洁和维保以能够最快的安排客人在酒店的住宿。 Keep the reception staff informed on the daily operational activities and challenge and provide all information relevant to their job duties through meetings, handover and logbook. 保证接待员工获得每日营运活动和挑战的信息,通过会议、交接和日志提供所有有关工作任务的信息。 Handle guest complaints in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure customer satisfaction and maintain a record of all complaints received from all guests.  Follow up when necessary and keep the Front Office Management informed of unusual complaints. 以礼貌和有效的方式处理客人投诉,如必要,为了确保客人满意向有关员工提供进一步的指导,维护所有收到的客人投诉记录。必要时,跟进并和前厅管理层沟通异常的投诉。 Participate regularly in training courses and put the skills learned there into practice. 定期参与培训课程并且将所学的技能用于实践。 Maintain regular contact with frequent guests and all-important guests of the hotel. 维护与常客或在店的重要客人的固定沟通。 *Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据营运或者酒店的需要,将随时被指派额外的职责和任务。
  • 银川 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 管理规范
    • 人性化管理
    • 包吃包住
    • 节日礼物
    • 岗位晋升
    • 领导好
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 03-20
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    The Hotel achieves its Financial Objectives. 完成酒店财务目标 The Sales team that the person is responsible for achieves their Revenue Objectives. 帮助销售团队完成收益目标 The person achieves their Personal Objectives. 完成个人目标 The TTTT is carried out to the satisfaction of both Director of Sales & Marketing / Director of Sales and Assistant Director of Sales. 协助市场销售总监及销售总监完成TTTT At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Senior Sales Manager fulfils their role as a Talent Development Ambassador when: 凯宾斯基酒店,人才发展是一种管理责任,因此也是我们经理日常活动重要的组成部分,当高级销售经理的角色变为人才发展的大使时:  They actively support and implement Talent Development initiatives as a part of their daily activities. 积极支持和落实人才发展倡议作为日常活动的一部 They identify Training talents in their department and throughout the hotel as per below definition and actively support their career development. 确定培养人才,部门和整个酒店根据以下目标积极支持他们的职业发展 They support and initiate transfer, cross exposure and task force assignments for their team. 支持和启动传输,交叉接触和工作分配,作为自己的团队 They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. 亲自与团队定期进行交流,并采取个人利益为其人才发展计划 They recruit and select potential talent according to current and future department, hotel and Kempinski’s needs including conducting interviews for positions in their department. 招聘和选择潜在的人才,根据当前和未来的部门和酒店、 凯宾斯基的需求,包括对其部门的职位进行面试 A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent. 酒店人才是有能力做现在的工作,在酒店可以提升到一个新的水平。凯宾斯基人才是可以流动的 Assist the Director of Sales in the Management of the Sales Team especially in the absence of the Director of Sales and occasionally the Director of Sales & Marketing. 助理销售总监尤其是在没有销售总监的情况下来管理销售的整个团队的,也是帮助市场销售总监来管理整个团队的 Attend internal Meetings and Conference Calls, and Client Appointments and Client Events in the absence primarily of the Director of Sales but also the Director of Sales & Marketing. 在没有市场销售总监的情况下,需要参加内部会议,电话会议,客户预约、没有主 Responsible for key account management on an assigned account  (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. 与竞争对手负责关键客户管理分配帐户 (基地或地理区域),确保收益最大化,实现个人目标和增加市场公平分享 Responsible for prospecting new accounts. 负责寻找新客户 Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. 负责分配地域市场,其中可能包括但不完全只限于欧洲市场各阶层 Conduct site inspections. 实地勘察 Adhere to the Corporate SOP’s. 坚持企业的服务程序 Follow up of tentative bookings in the assigned markets. 跟进暂定预订量分配市场 Detailed knowledge of competitor set. 详细的了解竞争对手 Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. 详细的了解酒店和所有相关事实数字为客人提供所有服务 Responsible for timely contracting from the client base responsible for. 负责及时签订合同,从最基础的客户做起 SMART contracting to ensure optimum yielding during annual rate negotiations. 智能承包,确保最佳年度谈判期间的收益率 Attend trade shows, sales blitz, workshops, etc. in the assigned markets. 参加市场上的贸易展览会,销售旺季,研讨课等等。 Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. 助理销售总监或者市场销售总监确定每年的销售行动计划和相应地计划执行 Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. 助理销售总监或者市场销售总监通过每年的预算统计做好预算和统计 Execute sales actions within set cost budget structure. 做好销售行动内设置的成本预算结构 Cross Sell other Kempinski Hotels  和其他凯宾斯基酒店的销售互通信息 Aim to achieve the Company Sales Vision 实现企业销售的愿景 Document all sales actions in SFA (S&C). 记录所有的销售行动在SFA(S&C) Update OPERA contact database at all times. 及时更新Opera系统里的 合同数据 Understand, and follow the Company Sales Vision. 理解并遵循公司销售愿景 Participation in Duty Manager rota. 积极参与值班 Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. 了解并严格遵守《员工手册 》 和酒店的消防,卫生,健康与安全等政策 Ensure that all potential and real hazards are reported and rectified immediately. 确保所有的潜在和实际危害报告,并立即纠正 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.  根据酒店业务需要及时完成在任何时间安排的额外职责和任务
  • 银川 | 3年以上 | 中专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 管理规范
    • 人性化管理
    • 包吃包住
    • 节日礼物
    • 岗位晋升
    • 领导好
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 03-20
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    SCOPE 工作范围 Under the direction of the Outlet Chef and within the established limits of Kempinski Hotels Policies & Procedures, supervises and directs all aspects of the Food Production within their designated Kitchen. 在餐厅厨师长的领导下,依照凯宾斯基饭店已有的制度与程序,全 面监管所在厨房的菜品制作 DUTIES/ RESPONSIBILITIES 工作职责 Manages all functions of the Food Production and Stewarding operations to achieve the optimum departmental profit within their designated kitchen. 管理所有的厨房与管事部运作已达到所在餐厅内部的利益最佳结合点。 Manages all functions of the Food Production and Stewarding operations to achieve the optimum quality level of Food Productionand Sanitation within their designated Kitchen. 管理所有的菜品制作与管事部的运作已达到所在餐厅菜品制作与卫生要求的最佳质量标准 Establishes and maintains effective employee and inter – departmental working relationships 建立与维护员工的高效率与部门内部工作关系。 Conducts such functions as , performance evaluation , coaching , counseling and taking disciplinary actions to ensure the appropriate staff productivity and efficiency within their designated kitchen . 采取以下行动:面试,雇用,成绩评估,培训,咨询和训练以保证所在餐厅员工的生产力与效率。 Assists the Outlet Head in developing with the Training Manager, training plans, develops training material in accordance with Kempinski Hotels guidelines and implements training plans for the Food Production employees and other Food & Beverage employees within their designated Kitchen. 协助餐厅领导,与培训部经理合作,根据凯宾斯基饭店的制定和执行的培训计划,为所在餐厅内的菜品制作员工与餐饮部的其他员工制定培训计划,改进培训材料。 Attends and participates Briefings and other meetings as required by the Outlet Head.根据部门领导的要求出席并参加班前会或其他的会议。 Implement the Hotel Policies and Procedures. 贯彻实施酒店制度与程序。 Assists the Outlet Chef in keeping updated files on all section / restaurant matters. 协助餐厅的厨师长保持更新所在部门的信息。 Assist the Outlet Chef in monitoring the stocks of all Food, Beverage , Materials and Equipment and ensures service commitments are met. 协助餐厅的厨师长监控所有的食品、酒水、材料与器具的库存,以保证供应。 Performs related duties and special projects as assigned. 履行相关的职责与其他分配的特殊任务。
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