Job Description
Work with internal and external stakeholders and develop strategic operational plans and activities for hotels to drive service efficiency & quality and process optimization.
Work with hotel General Managers to achieve efficient operations, service standards and staff satisfaction level. Oversee the development and implementation of operational policies and procedures.
Manage everyday activities, plan, and assign work ensuring you always have the right staffing numbers.
Implement best practices and standardization initiatives across the portfolio to optimize efficiency and guest satisfaction.
Assess Guest Experience in OTA platforms and propose opportunity.
Prepare, review, and analyze reports timely for management reporting.
Review Opera user access matrix and data on a periodic basis.
Assist in all (including pre-opening) operations activities and drive completion of critical paths by department.
Act as operations liaison with other corporate functional teams to provide support to hotels. Drive and deliver hotel goals with outsource partner and manage outsource services efficiently and effectively.
Ensure all risk management programs are conducted in compliance with our brand standards and necessary compliance activities and documentation are up to date and checked for accuracy.
Carry out duties/projects as assigned by line manager from time to time.
JOB REQUIREMENTS
A bachelor's Diploma or Degree in hospitality management or a related field
4+ years of experience in a hotel management or operations role
Good interpersonal skills and poses excellent problem-solving.
Well-verse in Microsoft Office application
Strong and demonstrable people skills with clear verbal and written communications, together with professional presentation style
Strong analytical & critical thinking skills with eye for detail