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Possess a Diploma in Secretarial Study or equivalent in work-related training and experience.
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Excellent organization and coordination skills, able to follow through.
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Well developed computer knowledge, particularly in the use of MS Office and email.
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Able to utilize various office machines, ie calculator, facsimile, photocopy machine.
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Minimum two years work experience as a Secretary / Senior Clerk in a hotel or big company.
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Preferable knowledge of Travel/Hotel Industry.
1. Assist L&D Leader to implement the training function to support corporation’s business objectives and management continuity goals.
协助学习与发展负责人在酒店实施培训活动以支持酒店的经营目标及持续的管理目标。
2. To assist in conducting employee orientation and hotel tour for all new hired associates and ongoing programs to foster positive attitude to company goals.
协助员工入职培训、参观酒店及其他培训课程的推广,以加强积极的公司目标。
3. Maintain hotel training records for legislative on a regular basis.
确保酒店培训记录日常化,规范化。
4. Update Learning & Development notice board with all information on “what is happening in and outside hotel” and training information.
负责更新培训告示牌上的信息,发布“店内、外最新消息”和培训信息。
5. Coordinate training plan and training report. Keep and track training data.
协调培训计划和培训报告。保留并更新培训数据和资料。
6. Responsible for training facilities. Maintain training room in good condition.
负责培训设备。确保培训教室保持良好状态。
7. Assist to organize reward and certification programs.
协助组织授奖和证书颁发活动。
8. Keep records of each individual associate on every training he/she attended of the hotel in the HR system.
在人力资源系统中保留每位员工的培训记录。
9. Assist in creating competitions or projects to sharpen skills and knowledge.
协助发起竞赛或活动来提高、强化技能和知识。
10. Assist in coordinating departmental cross-training.
协助协调部门间交叉培训。
1.
Function as primary support to the Director of
Human Resources/Assistant Human Resources Manager including activities in
employment, recruitment, benefits, payroll, and associates relations.
在员工活动、招聘、福利、工资、员工关系等方面支持人力资源总监或助理人力资源经理。
2.
Assist the DHR/AHRM to develop and implement
the hotel’s business plan.
协助人力资源总监或助理人力资源经理建立和执行酒店的计划。
3.
Follow up Check In & Check Out procedure
for associates.
负责办理员工入职和离职手续。
4.
Follow up the separation associates’ personnel file.
负责离职人员档案管理。
5.
Follow up the interview online Assessment and
Reference check.
协助高级人力资源主任管理录用前的面试预约、网上测试和员工背景调查。
6.
To be responsible for reimbursing the trainees’
management fee and transportation fee.
负责实习生管理费及交通费用报销。
7.
To be responsible for the administration of all
the Staff Canteen Meal Coupon for all the casual labors.
负责管理临时工餐券的相关事宜。
8.
To be responsible for the administration of new
hire associates’’ probation forms.
跟进新员工试用期到期相关事宜。
9.
Follow up the monthly Star Employee.
协助月度优秀员工活动,包括表格收集、证书打印、张贴照片等等。
10. Inspect all heart of the house areas to ensure the compliance of the
hotel’s standard requirement.
检查酒店后区以确保酒店标准的执行。
11. To organize Annual Associates Party and different types of sports and
recreation program for hotel associates to achieve total associates
satisfaction.
协助组织年度员工晚会及其他运动娱乐活动,以实现员工整体满意。
12.
To assist in conducting employee orientation
and hotel tour for all new hired associates and ongoing programs to foster
positive attitude to company goals.
协助员工入职培训、参观酒店及其他培训课程的推广,以加强积极的公司目标。
13.
Perform all duties and responsibilities in a
timely and efficient manner in accordance with established company policies and
procedures to achieve the overall objectives of this position.
根据公司政策和程序,及时高效完成各项工作。
14. Ensure compliance and fair application of corporate, legal and hotel
human resources policies and procedures.
保证执行公司、法律及酒店的政策和程序。
15.
Maintain a favorable working relationship with
all associates to foster and promote a cooperative and harmonious working
climate.
与所有员工保持积极的工作关系,以建立和提高团队合作和和谐。
MAJOR RESPONSIBILIES 責任概要 :
To do whatever it takes to provide exceptional service for our external and internal customers and to strive for excellence to achieve customer satisfaction.
尽可能为内部和外部客人提供优异的服务,以创造更加出色的客人满意度。
SPECIFIC DUTIES 工作任務 :
Function as primary support to Human Resources Department to carry out all administrative and clerical duties.
支持人力资源部各种行政工作。
Do paper clipping from newspapers for other hotel activities and advertisements.
从报纸上了解掌握其它酒店的活动和广告。
Check details on candidate’s application form and arrange interview appointment for job applicants.
检查应聘表格并安排面试。
Handle all new hired registration procedures including contract preparation, issue uniform and assign associates locker.
处理新员工入职事宜,包括准备劳动合同、发放制服和员工更衣柜。
Handle all work procedures in relations to the separation arrangement.
处理员工离职相关事宜。
Prepare Associate ID Card and name badge for new hired associates.
为新入职员工准备员工卡和名牌。
Update all personal data in associates’ file and the Human Resources Software System.
更新员工档案及人力资源系统中的各种数据。
Maintain effective filing system in the Human Resources Department.
在人力资源部保持高效的存档系统。
Communicate with job applicants in relations to their job application, employment and commencement information.
与应聘者就面试、聘用和入职事宜保持沟通。
Handle all incoming call inquires and provide assistance for hotel associates regarding Human Resources matters.
回答来电问询,为员工就人力资源方面的问题提供支持。
Update hotel organization and associates notice board.
更新酒店组织架构图和员工宣传栏。
Assistant on heart of the house area inspection to ensure appropriate hotel standard and requirement is met.
协助酒店后台区域的检查,确保酒店标准和要求得以执行。
Assist in organizing sports, recreation and other associate function.
协助酒店组织运动、娱乐和其它活动。
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
及时高效完成本职工作和职责,根据公司政策和程序以实现本岗位的目标。
Maintain a favourable working relationship with all associates to foster and promote a cooperative and harmonious working climate.
与所有员工保持积极的工作关系,以建立和提高团队合作和和谐。
16.Complete the other reasonable duties assigned by HRM.
完成上司分配的其他合理工作。
JOB SPECIFICATION職位要求 :
Profile of Competency
工作能力:
· Positive and hardworking character.
积极努力工作
· Outgoing personality with good communication skills.
性格外向,有良好的沟通技巧
· Good knowledge in computer.
熟练使用电脑
Language 語言能力:
· Good command of spoken and written English.
良好的英语口语和写作能力
Education 教育:
· Graduate from hotel tourism school.
旅游专业
Job License
資格 / 等級証:
·
1.
Follows
up with Department Heads on the preparation and execution of monthly training
plans.
与部门经理一起跟踪月度培训计划的准备和执行情况
2.
Schedules
and conducts hotel training programs as directed by the Training Manager
按照培训经理指示对酒店培训项目制定计划并授课
3.
Assist
the Training Manager with the development of training programmes, objectives
and schedules.
协助培训经理发展培训课程、目的和计划
4.
Ensure
that all documentation is accurately completed and recorded for all training
activities.
确保所有培训活动的全部文件正确、完整地记录
1、Assists in the routine function of Personnel Administration as well as staff welfare & benefit and all staff activities.
协助人事方面诸如员工福利, 薪资和员工活动等日常行政职能。
2、Assists in the communication flow to all hotel staff through notice board, newsletter, bulletin and direct communication with staff regarding Personnel Policies and Hotel rules and regulations.
协助跟进酒店员工通过告示板,新政策,公告的沟通以及与就人事政策和酒店规定章程与员工的沟通。
3、Coordinates with PR Department for certificates.
与公关部门认证的协作。
4、Prepares cash request and distribute rewards.
筹备付款需求和分配奖惩。
5、Prepares monthly meal coupons summary report.
准备就餐的每月概述报告。
6、Prepares Human Resources report.
准备酒店人力资源报告。
7、Prepares attendance sheet for Human Resources Office.
准备人力资源办公室的考勤表。
8、Follows up performance evaluation.
跟进行为评估。
9、Types/ translates documents issued by Human Resources Director.
人力资源总监批准的文件翻译或打印。
10、Executes other duties assigned by Personnel Manager.
执行人事经理安排的其他工作。