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列表 明细
薪资:面议 经验:10年以上 企业类型:单体酒店(四星/准四星)
地区:广东-广州 食宿:提供食宿

岗位职责1.参加部门例会,及时传达上级指令,落实部门的工作安排和工作指令。2.检查办公室与客房中心的安全防火设施,物品的合理放置及清洁卫生状况,做好消防安全工作。3.审核对客服务用品的项目和数量。4.定期向部门填报酒水销售、工程报修项目反馈信息、每日出房量信息等统计资料。5.完成客房中心每月盘点工作。6.根据部门的统一安排,与洗衣房做好床罩、窗帘、薄床垫、毛毯等用品的周期性更换或清洁的联络工作。7.督导客房中心工作,不断与楼面交换信息,确保客房中心房态信息的正确,控制、检查万能钥匙的发放与保管,保证客用品与各类物品的充足、合理备量,协调各方关系,保证客房工作的顺利进行。岗位要求1.XX毕业学历或同等以上文化程度。2.有X年以上客房中心工作经验,熟悉客房服务流程、标准。3.有良好的文字及语言表达能力,熟练使用电脑,能解决宾客提出的问题。4.身体健康,声音甜美。

薪资:面议 经验:2年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:浙江-杭州 食宿:食宿情况

 JOB SPECIFICATION職位要求 : Profile of Competency工作能力:·           Positive and hardworking character.积极努力工作·           Outgoing personality with good communication   skills.性格外向,有良好的沟通技巧·           Good knowledge of Marriott Systems.           Languag

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:福建-厦门 食宿:食宿情况

Maintaining a consistently high standard of operation and customer service within the department and ensuring all communications relating to hotel both external and internal are actioned efficiently to all guests.对关爱热线进行日常管理,使维持高标准的对客服务,确保内外沟通的快捷有效。1. excellent command of written and spoken in English and Chinese language.良好的中英文读写能力。2. 2-3 years working experience with same position in Brand Hotel两至三年同等岗位品牌酒店工作经验。3. Good community ability required.较好的沟通能力。

薪资:面议 经验:3年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:浙江-宁波 食宿:食宿情况

Specific Job Knowledge, Skill and Ability工作技能技巧要求: 1.Good mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.优越的数据理解性,能对日常营运的数据给予合理恰当的解释。2.Ability to read, write, speak and understand the English language to communicate    effectively with guests and employees.

薪资:面议 经验:2年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:广东-惠州 食宿:提供食宿

负责管理宾客服务预订中心的日常运作,确保当班员工迅速有礼貌地和准确地处理所有的来电和留言。岗位要求:1.掌握宾客服务预订中心知识,并且十分熟悉宾客服务中心的日常运行;2.熟悉操作话务台,深入了解饭店的电话系统并掌握相关功能;3.至少两年的相关工作经验;4.良好的英语能力和沟通技巧;5.良好的组织管理能力以及解决问题的能力;6.具有一定的财务知识。

薪资:面议 经验:2年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:江西-南昌 食宿:提供食宿

 Provides day-to-day supervision, direction and leadership to all staff in accordance with the objectives, performance and quality standards established by hotel. Ensures that the communication system of the hotel is well maintained and guest communication handled politely and efficiently. 依照酒店的目标、工作和质量标准,对员工进行日常管理、指导和领导。确保良好的维护酒店沟通系统,并礼貌和高效的同客人沟通。

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店
地区:海南-三亚 食宿:提供食宿

 To efficiently plan and manage skills-based-routing of calls which entails analysis of system with multi-type callers and multi-skilled agents. To ensure a high level of professional service is provided by building knowledge and developing skills of competencies essential to achieve and maximize revenue generation, in accordance with the Resort business goal.有效地规划和管理基于技能的电话呼叫分析系统,此系统可以分析多类型的致电者和多技能的员工。通过建立知识体系和最大化地发展能力来确保高水平的专业服务,以实现和最大限度地增加收益,尽力达到度假村的商业目标。

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:海南-三亚 食宿:提供食宿

Job Summary1. Guest Experience Manager provides day-to-day supervision, direction and leadership to all staff in accordance with the objectives, performance and quality standardestablished by The Sanya Edition Hotel.2. Ensures that the communication system of hotel is well maintained and guest communication handled politely and efficiently.Job Requirement1. High school diploma/G.E.D. equivalent.2. At least 4 years of hotel work experience. Same position experience is preferred.3. Good service and communication skill.4. Fluent in both written and oral English.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

薪资:面议 经验:3年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:江苏-南京 食宿:提供食宿

岗位职责1.管理总机房员工;负责总机房的日常组织工作。2.确认所有的叫早电话已经记录,并且已经落实。3.有效地管理本市和长途电话设备,及接线员处理电话,确保有效的总机服务。4.管理对客留言和传呼服务,确保留言转接服务设施的有效运转。5.对内部工作程序,员工考勤,三个班次的运转的组织和内部管理。6.熟悉酒店的所有分机号码。 7.健全各种问讯资料。岗位要求1.大专以上学历,有同岗位工作经验3年以上。2.口齿清楚,音质优美,待人热情,工作负责。3.必须会说和听懂宾客使用的主要语种,英语流利。4.通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准,掌握总机房所有设备的操作程序,机器性能。

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:北京-石景山区 食宿:食宿情况

 职位描述:1. 进行宾客服务中心和商务中心的日常管理工作;    Manage and organize the daily work of Guest Service Center and     Business Center2. 关注员工状态,定期与员工沟通交流,保证人员的稳定;   Be concerned of the associates and communicated with them periodically, maintain the manpower stability and sufficiently3. 做好培训工作;   Carrying out the job training4. 检查账务,确保各班次的账务准确无误;   Check billing, ensure billing of each shift is accurate;

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:福建-泉州 食宿:食宿情况

岗位职责1.负责宾客服务中心日常运营;2.定期为部门员工进行专业知识培训;3.协助前厅部经理日常工作;任职要求1.熟练运用Office工作软件;2.良好的中英文沟通能力;3.大专及以上学历;4.国际品牌酒店同岗位1年以上工作经历。

薪资:面议 经验:2年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:福建-厦门 食宿:提供食宿

 岗位职责1.管理总机房员工;负责总机房的日常组织工作。2.确认所有的叫早电话已经记录,并且已经落实。3.有效地管理本市和长途电话设备,及接线员处理电话,确保有效的总机服务。4.管理对客留言和传呼服务,确保留言转接服务设施的有效运转。5.对内部工作程序,员工考勤,三个班次的运转的组织和内部管理。6.熟悉酒店的所有分机号码。 7.健全各种问讯资料。任职要求1.有同岗位工作经验优先考虑。2.口齿清楚,音质优美,待人热情,工作负责。3.必须会说和听懂宾客使用的主要语种,英语流利。4.通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准,掌握总机房所有设备的操作程序,机器性能。

薪资:面议 经验:3年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:贵州-安顺 食宿:食宿情况

Maintaining a consistently high standard of operation and customer service within the department and ensuring all communications relating to hotel both external and internal are actioned efficiently to all guests.对关爱热线进行日常管理,使维持高标准的对客服务,确保内外沟通的快捷有效。1. Communicates effectively both orally and in writing to provide clear direction toteam member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for carelineteam member. Monitors business forecast and makesteammembering adjustments as required.与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。依相关程序面试,挑选,培训,督导,评估,关爱热线员工。2. Carry out interviews for prospective telephone operators,ensure departmental orientation is carried out for newmembers of the team and supervise training, trainingschedules, records and corrective/re-training .Ensure the Front Office Manager is kept fully aware of anyrelevant feedback from either customers or other department应聘,培训,监督,管理新进员工。将客人和其他部门的意见和建议及时反馈给前厅部经理。3.

薪资:6001-8000 经验:5年以上 企业类型:国内管理公司旗下酒店
地区:海南-三亚 食宿:提供食宿

1  调度中心经理负责调度中心的整体工作,并及时向上级领导汇报工作中存在的问题,并给出问题解决方案和建议。2  工作中监督监管调度员的工作质量,以确保工作能够更科学、更合理的安排和解决。3  工作中引导调度中心服务超越宾客满意度,成为优秀的部门管理者。4  检查当班员工的仪容仪表和工作状态符合酒店标准。5  制定月度培训计划和总结,组织开展部门培训和考核。6 

薪资:面议 经验:3年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:北京-东城区 食宿:食宿情况

 Contribute to overall operational efficiency by     performing relevant duties as assigned.Use your supervision skills effectively to encourage and     motivate staff.Monitor guest service personnel constantly, ensuring     that at all times maximum guest satisfaction is being achieved through     guest recognition and prompt cordial attention.Establish good public relations with all guests.Provide guests with the most accurate and up to date     information at all times.Provide services and information to guests that are most     accurate and up to date possible, and is delivered to the guest in the     most meaningful way.Maintain a very good reputation for the Hotel and assist     to increase the overall profitability of the Hotel.Be understanding and supportive, encouraging and helpful     to all subordinates.Have a good working relationship with all colleagues and     employees of the Hotel.Having a positive attitude towards to work, be     self-disciplined and self-motivated, set a good working example for all     subordinates.Responsible for the daily organization of the section.Be concerned with staff discipline and staff performance     and help to develop skills for all staff within the sectionResponsible for ensuring that clear and constant     communication lines are kept within all staff area and Hotel departments.To ensure that all guests and callers are provided with     concise information concerning the services and facilities provided by the     hotel.Responsible for the ongoing communication of pertinent     information using the Telephone logbook provided to other shifts.Responsible and accountable for the logging of and     correct, prompt and efficient handling of all guest messages and     facsimiles.To ensure that a

薪资:面议 经验:5年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:浙江-台州 食宿:提供食宿

负责宾客服务中心及商务中心的运作 确保迅速地,有礼貌地和准确地处理所有的来电和讯息 完全熟悉饭店的电话系统和相关功能,例如:语音信箱, 传呼系统   确保员工当班工作时坚持饭店的政策和程序   指导每日交班会及每月的部门会议 完全熟悉火警程序和紧急事件中宾客服务服务的作用并确保所有总机接线员也熟悉这些程序   确保操作设备保持良好的工作状态 确保每时每刻保持工作区域的干净和整洁

薪资:面议 经验:不限 企业类型:国内管理公司旗下酒店(五星/准五星)
地区:北京 食宿:提供食宿

 ·          Directs, supervises and coordinates the activities in guest service centre·          Monitor  service Centre personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention·          Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication and secretarial services·          Investigates complaints regarding the Telephone services, Business Centre services and takes appropriate actions·          Develops working plans to carry out goals, compares actual achievements against goal period

薪资:面议 经验:5年以上 企业类型:国内管理公司旗下酒店(五星/准五星)
地区:天津 食宿:提供食宿

岗位职责1.协助酒店高级管理曾收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.负责重要宾客的迎领工作4.解决当班期间发生的安全问题5.向其它班次协调交班记录上需要沟通的事项岗位要求1.大专以上学历,有同岗位工作经验5年以上。2.口齿清楚,音质优美,待人热情,工作负责。3.必须会说和听懂宾客使用的主要语种,英语流利。4.熟练运用OPERA系统。

薪资:面议 经验:5年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:天津-塘沽区 食宿:提供食宿

The overall organization as well as the operation of the Delighted To Serve department. To provide leadership and direction for the department; responsibilities include training, motivating and managing the DTS staff and keeping guest hospitality as the number one focus. Ensure that each associate has sufficient resources to perform his or her job well, and constantly seek to improve the methods to meet the guests’ needs. Be able to manage all daily operational tasks in an efficient and regular manner. Coordinate the shift operations in accordance to the corporate and local standard operating procedure (LSOP), emphasizing on guest hospitality and directing associates to work together as team, presenting themselves as a professional, proactive and well-informed Guest Service Associates. Ensuring that all systems are functioning including FCS Call Accounting, OPERA/ FCS Interface, Fidelio, Micros and Windows. Ensure that all outstanding guest or operational issues are resolved in a timely and professional way. Well versed in Front Office operations, telephone systems, Micros, Food & Beverage Systems. Maintaining a good relationship with other departments especially Housekeeping, Front Office, Engineering, Room Service and Kitchen. 全面组织领导“乐意为您服务热线”的日常运作并对部门进行整体领导及方向性指导,职责包括对部门员工进行培训、激励、领导并把客人满意作为首要目的,确保部门员工有足够的资源提供对客服务并不断寻求改进方法来满足客人不同需求。能够有效及时地完成日常工作,根据集团、本地运作标准协调部门运作,强调对客礼貌礼仪并引导员工的团队合作精神,使之成为专业、积极、知识信息完全的队伍,确保所有设备保持良好状态,包括:FCS 记录系统, OPERA

薪资:面议 经验:3年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:北京 食宿:提供吃

岗位职责Staff ManagementHold a departmental briefing with staff daily.Be prepared for each daily activity and review any variations with staff. Ensure work shifts are covered with adequate staff; correct staffing during peak periods and during high occupancy.Ensure all associates are aware of role and responsibilities and operate within their guidelines. Consistently document variations in associate’s performance and provide timely counselling.Ensure staff is properly groomed and uniformed at all times.Ensure work area cleanliness is maintained at all times.Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.Maintain close control and inventory of uniforms, supplies and equipment.

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:安徽-合肥 食宿:食宿情况

薪资:面议 经验:3年以上 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:广东-深圳 食宿:提供食宿

1.宾客服务中心和商务中心的日常运作2.负责员工的培训和发展3.推广商务中心设施,增加收入,达成预算4.满足客人需求5.确保消防和紧急事件处理程序按照标准执行6.良好的沟通技巧和领导能力7.中英文听说读写流利8.以客人为中心,能够在压力下工作1.Daily operation of Guest Service Center and Business Center2.Responsible for staff training and development3.Promote business facilities and ensure monthly budget is reached4.Ensure guests needs and reasonable requests are met5.Be familiar with Fire Emergency Procedures and Communication departments' role in emergencies and ensure all GSA's knowledge of those procedures6.Good communication skills and leadership skills7.Good command of both written and spoken Chinese and English8.Guest oriented and work under pressure

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:江苏-南京 食宿:提供食宿

岗位职责负责宾客服务中心的工作并提供电话服务完成客人要求(明星服务)。岗位要求1.良好的心理承受能力,在工作中始终保持积极的态度。2.良好的培训以及展示技巧。3.至少三年以上前厅工作经验。

薪资:面议 经验:不限 企业类型:国内管理公司旗下酒店
地区:广东-广州 食宿:提供食宿

按照服务质量和礼仪的高标准,保持员工工作的高效率,将满意带给我们的客人和酒店。Maintain efficiency in the operation of the staff in a high standardof quality of service and courtesy; bring total satisfaction to our guests andthe hotel. 能够向客人提供准确的协助信息,比如关于本地发生的事件、餐厅、体育运动等。Have accurate and complete guest assistance information availableregarding events taking place in town, restaurant, athletic events, etc. 确保所有的客人在经历了问题之后得到一个恰当的回应,确保给予了客人我们所承诺的补偿,确保所有客人都及时地获得了恰当的专业的跟进。Ensure all guests experiencing a problemreceive an appropriate response, any promised compensation is delivered and allguest receive appropriate follow up in a time

薪资:面议 经验:不限 企业类型:国际管理公司旗下酒店(五星/准五星)
地区:广东-珠海 食宿:提供食宿

全面负责总机工作。

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