Completes the registration process by inputting and retrievinginformation from a computer system, confirming pertinent information includingnumber of guests and room rate. Makes appropriate selection of rooms based onguest needs. Codes electronic keys. Non –verbally confirms the room number andrate. Promotes and administers Hilton Marketing programs such as Hilton Honors,for arriving guests. Ensures guests knows location of room , containing roomkeys , tokens of our appreciation ,gifts , etc ,to guest .
根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。
Ensures rooms and services are correctly accounted for within gueststatement properly accounts for service provided by the hotel. Assists guestswith check out payments or charges. Accepts and records vouchers, credit,traveler’s checks and other forms of payment, converts foreign currency at currentposted rates.
确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。
Greets customers immediately with a friendly and sincere welcome. Uses apositive and clear speaking voice, listens to understands requests, respondswith appropriate action and provide accurate information such on outlet hours,special VIP programs, events, etc.
热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。
Receives special requests from guests, and responds appropriately orforwards requests to appropriate team members for decisions and actions.
对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。
Promptly answers the telephone and email inquiries. Inputs messages intothe computer and advises other team members of special guest needs. Retrievesmessages and communicates the content to the guest. Retrieves mail, packagesand facsimiles or other special items for customers as requested.
礼貌的接听所有来电，及时恰当的处理各种邮件、传真和包裹，对于客人的特殊要求予以交接班。
Fields guest complaints, conducting thorough research to develop themost effective solutions and negotiate results. Listens and extends assistancein order to resolve problems such as price conflicts, insufficient heating orair conditioning, etc. Remains calm and alert especially during emergencysituations and heavy hotel activity. Plans and implements detailed steps byusing experienced judgment and discretion.
沉着冷静的应对和处理各类客人投诉，如：客人对价格不满，空调或供暖系统的不足等。
Remains calm alert, especially during emergencyand heavy hotel activity, and resolve complications such as location changes orcredit issues.
成着冷静应对各种突发问题，如换房，信用额度等。
In addition to performance of the essentialfunctions, this position may be required to perform a combination of thefollowing supportive functions, with the percentage of time performing eachfunction to be solely determined by management based upon the particularrequirements of the company.
Takes an active role in theteam by being kind, cooperative, and helpful and never forgetting the personbehind the guest.
积极的工作，友好的为客人提供服务。
Actively takes part intraining where and when required, attending formal training sessions and on thejob training to ensure standards and develop skills and abilities.
积极参加所需的各种培训，提高工作能力。
Contributes to the hoteland team by sharing new ideas and suggestions for improvements, beinginnovative and creative to provide quality service and customer care to teammembers and guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
