愿意学习茶艺方面的知识，有学习茶艺的意愿，酒店可以派出学习茶艺知识，需有英语基础，形象良好，身高1.65米以上，普通话流利，日常工作除餐厅日常对客服务外，主要向住店客人介绍茶叶知识和推销酒店茶叶，为客人进行茶艺展示。

任职条件：
1、本科及以上学历，应届毕业生；
2、专业不限，市场营销、酒店管理、旅游管理等相关专业优先；
3、热爱酒店行业，认可酒店文化；
4、性格外向、反应敏捷，具有较强的沟通能力及交际技巧，亲和力强；
5、学习能力强，具有一定的市场分析判断力以及市场的敏感度。

Each year Mandarin Oriental, Guangzhou selects a number of promising, passionate young hoteliers to become our Interns or Management Trainees in selected departments within the hotel. The programs provide intensive training for some of the top students study in the hotel schools across the globe.

The program provides aspiring students with a unique opportunity to develop and to learn from leading hospitality professionals.

房务部管理培训生 Rising Fan - Rooms

Duties and Supporting Responsibilities:
1. Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed throughout the department to meet and exceed guests’ expectations and accountable for achieving the goal of Guest Loyalty and Satisfaction Survey (LRA) and Mystery Shopper (D’Richey and Coyle)
2. Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (Colleague Engagement Survey) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements
3. Monitor FLHSS standards for achieving the goal (FLHSS Audit) of the department as well as the hotel
4. Assist to promote upselling programmes in Front Office and be always creative and proactive in recommending ways of achieving better result. Compile monthly upselling report/ analysis
5. Monitor the standard of telephone reservation taken by colleagues and also responsible for, if applicable, Quality Track result (ResMax)
6. Continually proactively find ways to improve the scores of all audits related to the department
7. Assume the role of Night Manager on rotating basis. Liaise closely during the night with Security, Housekeeping and Engineering and to be aware of any situations that are going on in the hotel. Patrol all guest floors, public area, back of house area, offices and restaurants at least once every night
8. Develop thorough understanding of all FLHSS policies and procedures and be prepared to play an active leading role in any emergency situations 
9. Handle any guest’s inquiries or complaints, emergency situations, overbook situation and ensure personally speak to any guest that are being transferred to another hotel. Ensure guest satisfaction is attained with a good balance of the interest of the company. Properly record cases into daily log, take appropriate follow up actions and update in individual guest profile (PSMS). Always share, report and consult with Director of Front Office Operations of any guest complaint/ comment/ recommendation 
10. Always stationed at hotel lobby to greet and farewell guests, particularly VIPs and arrivals/ departures by limousine, take an active role in carrying out guest recognition programme (e.g. taking photograph for VIPs, giving birthday amenities etc), maintain effective guest relations, builds rapport and offer personalized service and assistance
11. Reviewing arrival list, departure list and birthday guest list on daily basis
12. Coordinate within Front Office and other departments for arrangement on VIPs’ arrivals and departures
13. Check all rooms assigned for VIPs prior to their arrivals ensuring amenities, room cleanliness and room facilities are ready and up to standard/ expectation
14. Work with Guest Relations Manager on extending courtesy call to VIPs and long staying guests during their stay and proactively offer assistance on any service arrangement e.g. departure transfer, restaurant booking, meeting arrangement etc as well as arranging occasional afternoon tea or morning breakfast with them
15. Assist with daily operations within Front Office, particularly Guest Services (i.e. check-in, check-out), Guest Relations and Concierge, whenever required or busy
16. Relieve duty and day-off of Guest Relations Manager/ Guest Services Manager when needed and upon request by superior 
17. Coordinate and cooperate with Guest Services team on checking/ following room discrepancies, due-out, high balanced etc
18. Maintain good knowledge of hotel’s services, facilities, room rates, packages, events, programmes and be ready to sell/ upsell/ cross-sell hotel services and conduct hotel tour to guests at anytime
19. Overseeing the execution of Frequent Flyer Programme at Front Office (Alder) including but not limited to. response to guest inquiries, retro-claim, data export etc 
20. Responsible for the execution of key card system (e.g. issue employee key from key system, renew employee keys) and be the main coordinator with IT&T and Engineering during system down. Work closely with Engineering on any key lock malfunctioning situations and assist whenever required
21. Being the main coordinator of the department on monitoring and supervising the handling and daily usage of company keys (FLHSS related key management)
22. Be familiar with Guest Services, Guest Relations and Concierge’s Standard Operations Procedures and hotel’s policies and procedures. Make recommendations on operating procedures to ensure smooth operation when necessary. Review with Assistant Front Office Manager on Assistant Manager related policies and procedures periodically to ensure information are updated to current status
23. Assist with trainings and colleague development
24. Familiar with Front Office related IT&T systems and take part in any system related activities
25. Attend departmental daily briefing, monthly team meeting, departmental meeting and/ or other meetings upon request by superior
26. Ensure instructions from senior management is being conveyed and followed through
27. Always maintain a good work relationship with other departments 
28.  Other ad hoc tasks and duties as required by Senior Assistant Manager, Front Office Manager, Director of Front Office Operations and Hotel Manager

餐饮部管理培训生 Rising Fan - F&B

Duties and Supporting Responsibilities:
1. Provide leadership and support for Restaurant colleagues.
2. Train, evaluate and schedule Restaurant colleagues in accordance with the standards of the company policies and guidelines.
3. Ensure the profitability, efficiency, and creativity in the Restaurant.
4. Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
5. Create side work schedules for all positions. Ensure compliance and follow through.
6. To supervise the maintenance and cleanliness of the Restaurant at all times.
7. Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
8. To encourage proactive, efficient, and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
9. To conduct and assist colleagues counselling and disciplinary procedures in accordance with Mandarin Oriental, Guangzhou procedures.
10. To ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel.
11. Develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues.
12. Carry out any other reasonable duties and responsibilities as assigned.
13. Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
Job Request:
1. Strong interpersonal and problem-solving abilities.
2. Excellent FO/F&B operation skill &  product knowledge.
3. Highly responsible & reliable.
4. Works well under pressure in a fast-paced environment.
5. Ability to work cohesively as part of a team.
6. Ability to focus attention on guest needs, remaining calm and courteous at all times.
7. English language skills.

一、项目介绍
1、根据业务方向参与部门全模块学习，熟悉业务流程、运营标准及管理制度，参与部门日常运营管理工作。
2、承担一定的工作任务并推动达成；
3、对日常工作流程中出现的问题，提出改善建议，提升工作效率；
4、在现有产品基础上，不断创新，持续迭代。

二、岗位要求
1、知名院校优先，本科及以上学历，英语听说读写能力良好，旅游管理、酒店管理、IT专业优先；不局限应届生，有相关工作经验者亦可。
2、对事物有探索和钻研精神，愿意接受具有挑战性的任务。
3、具有良好的问题分析和总结能力，逻辑思考能力及独立思考和判断能力。
4、有较好的沟通协调能力、书面表达能力，对文旅酒店行业了解并热爱此行业。

三、福利待遇
1、入职即享有主管/资深主管级别待遇。
2、包食宿，宿舍配套免费员工餐厅（一日三餐，酒店一日四餐），免费健身房。
3、上下班往返酒店免费接送班车。
4、每人每年水族馆、水世界、C秀门票各四张。

项目介绍「青禾计划」
青禾计划是七尚酒店集团专为酒店行业新锐人才打造的12 个月系统化管培生培养项目，完整三阶段成长路径，帮助应届毕业生从校园快速过渡至酒店专业管理后备人才。

岗位职责
1. 完成管培项目全周期轮岗及阶段学习任务，熟练掌握对应业务板块的服务流程、运营标准；
2. 协助部门完成日常运营、宾客服务、现场协调等基础管理辅助工作；
3. 参与酒店服务品质优化、流程改善相关工作，主动提出优化想法；
4. 跟进项目各阶段考核，沉淀岗位经验，成长为酒店储备管理人才。

任职要求
1. 大专及以上学历，酒店管理、旅游管理、餐饮管理等相关专业优先，2025‑2026 届应届毕业生；
2. 热爱高端酒店服务业，有志于在酒店行业长期发展，向往奢华酒店工作环境；
3. 品行正直诚信，有责任心，敢于承担工作；
4. 具备主动改善意识，善于真诚沟通协作；
5. 学习能力强，能够接受酒店轮班、轮岗安排，抗压能力良好；
6. 有酒店实习、服务行业相关经验优先。

【岗位职责】
1. 在酒店进行轮岗学习，系统掌握各岗位的运营流程与服务标准。
2. 协助部门主管完成日常接待、宾客关系维护、投诉处理等工作，提升客户满意度。
3. 参与酒店各类活动的策划、执行与复盘，积累综合管理经验。
4. 配合各部门进行数据统计、报表制作及文档管理，为部门运营提供支持。
5. 根据轮岗表现及个人意愿，逐步定向培养为部门主管或经理后备人才。

【岗位要求】
1. 本科生，欢迎应届毕业生及有转行意向者。
2. 具备良好的服务意识、沟通表达能力及团队协作精神，形象端正，亲和力强。
3. 工作积极主动，责任心强，能够适应酒店行业的轮班制及快节奏工作环境。
4. 愿意从基层岗位做起，具有较强的学习能力及抗压能力，有志于在酒店行业长期发展。

岗位职责
1、人事事务性工作的处理，包括入职、转正、转岗、离职等手续办理；
2、负责人力资源部日常办公事务的协调，确保人力资源部经理的往来审批文件得到及时有效处理和传递，在任何时候严格保守机密。
3、后期可进行培训岗位轮岗学习，协助对接各部门培训需求，收集培训反馈，跟进培训落地效果及新员工入职培训、岗位技能培训、服务礼仪培训的全流程组织执行。
4、遵守工作各项管理规定,完成公司规定的各种报表；
5、为人力资源部经理、人事主管提供当前的部门内部事务反馈。
6、协助完成其他人事方面的相关事务等。

任职资格
1、全日制本科（一本）及以上学历，人力资源部管理相关专业，接受应届毕业生。
2、有较强的执行力和沟通协调能力；具有较强的文案策划能力；
3、人事、工资、劳动保护、社会保险等政策、法规有一定了解。
4、具有较好的文字组织能力和语言表达能力，能起草各类文件。
5、熟练掌握办公自动化技能，工作责任心强，有耐心。
6、有较好的职业道德和责任心；
7、其他该岗位需要具备的能力。

岗位职责
1.酒店三大运营部门轮岗学习。
2.通过18到24个月的系统培养，竞聘成长为中层管理者。

任职条件
1.本科及以上学历，应届毕业生或有酒店工作经验者均可，形象气质佳，有意向在酒店行业发展
2.形象气质良好；
3.英语口语良好，并能进行日常沟通交流；
4.自我职业规划清晰，有意愿和公司共同成长；
5.具有良好的沟通能力，善于团队合作，具备优秀的学习能力和管理潜力；
6.具有高度的工作热情，积极主动，尽职担责，同时具备较强的适应性，能承受较大的工作压力。

工作地点：该岗位需要根据公司业务要求进行国内或国外调整。

【请注意：你的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全，如您继续申请该职位，即表示您已知晓并认可我们的操作】