招聘需求学历：2024/2025届应届本科毕业生，本科及以上学历；
 专业：旅游管理、酒店管理。 
岗位方向 
（1）董事办管培生：高管事务、计划督办、产品运营体系等工作；
 （2）市场营销管培生：品牌、新媒体、策划、销售管理等工作； 
（3）酒店运营管培生：度假酒店房务、前厅、餐饮、采购等工作； 
（4）乐园运营管培生：主题乐园运营、经营、客服等工作。备注：完成轮岗培养后确定岗位方向。

1、经过酒店部门培训后可独立完成本职工作；
2、协助部门进行工作的执行；
3、对酒店各部门的工作内容进行熟悉了解后进行定岗；

岗位要求:
1、具有较强的沟通能力和文字表达能力，能够熟练使用MS Office工具；
2、自我职业规划清晰，有意愿和酒店共同成长；
3、善于团队合作，具备优秀的学习能力和管理潜力；
4、具有高度的工作热情，积极主动，尽职担责，同时具备较强的适应性。

任职条件：
1、本科及以上学历，应届毕业生；
2、专业不限，市场营销、酒店管理、旅游管理等相关专业优先；
3、热爱酒店行业，认可酒店文化；
4、性格外向、反应敏捷，具有较强的沟通能力及交际技巧，亲和力强；
5、学习能力强，具有一定的市场分析判断力以及市场的敏感度。

Each year Mandarin Oriental, Guangzhou selects a number of promising, passionate young hoteliers to become our Interns or Management Trainees in selected departments within the hotel. The programs provide intensive training for some of the top students study in the hotel schools across the globe.

The program provides aspiring students with a unique opportunity to develop and to learn from leading hospitality professionals.

房务部管理培训生 Rising Fan - Rooms

Duties and Supporting Responsibilities:
1. Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed throughout the department to meet and exceed guests’ expectations and accountable for achieving the goal of Guest Loyalty and Satisfaction Survey (LRA) and Mystery Shopper (D’Richey and Coyle) 
2. Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (Colleague Engagement Survey) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements
3. Monitor FLHSS standards for achieving the goal (FLHSS Audit) of the department as well as the hotel
4. Assist to promote upselling programmes in Front Office and be always creative and proactive in recommending ways of achieving better result. Compile monthly upselling report/ analysis 
5. Monitor the standard of telephone reservation taken by colleagues and also responsible for, if applicable, Quality Track result (ResMax)
6. Continually proactively find ways to improve the scores of all audits related to the department
7. Assume the role of Night Manager on rotating basis. Liaise closely during the night with Security, Housekeeping and Engineering and to be aware of any situations that are going on in the hotel. Patrol all guest floors, public area, back of house area, offices and restaurants at least once every night
8. Develop thorough understanding of all FLHSS policies and procedures and be prepared to play an active leading role in any emergency situations 
9. Handle any guest’s inquiries or complaints, emergency situations, overbook situation and ensure personally speak to any guest that are being transferred to another hotel. Ensure guest satisfaction is attained with a good balance of the interest of the company. Properly record cases into daily log, take appropriate follow up actions and update in individual guest profile (PSMS). Always share, report and consult with Director of Front Office Operations of any guest complaint/ comment/ recommendation 
10. Always stationed at hotel lobby to greet and farewell guests, particularly VIPs and arrivals/ departures by limousine, take an active role in carrying out guest recognition programme (e.g. taking photograph for VIPs, giving birthday amenities etc), maintain effective guest relations, builds rapport and offer personalized service and assistance
11. Reviewing arrival list, departure list and birthday guest list on daily basis
12. Coordinate within Front Office and other departments for arrangement on VIPs’ arrivals and departures
13. Check all rooms assigned for VIPs prior to their arrivals ensuring amenities, room cleanliness and room facilities are ready and up to standard/ expectation
14. Work with Guest Relations Manager on extending courtesy call to VIPs and long staying guests during their stay and proactively offer assistance on any service arrangement e.g. departure transfer, restaurant booking, meeting arrangement etc as well as arranging occasional afternoon tea or morning breakfast with them
15. Assist with daily operations within Front Office, particularly Guest Services (i.e. check-in, check-out), Guest Relations and Concierge, whenever required or busy
16. Relieve duty and day-off of Guest Relations Manager/ Guest Services Manager when needed and upon request by superior 
17. Coordinate and cooperate with Guest Services team on checking/ following room discrepancies, due-out, high balanced etc
18. Maintain good knowledge of hotel’s services, facilities, room rates, packages, events, programmes and be ready to sell/ upsell/ cross-sell hotel services and conduct hotel tour to guests at anytime
19. Overseeing the execution of Frequent Flyer Programme at Front Office (Alder) including but not limited to. response to guest inquiries, retro-claim, data export etc 
20. Responsible for the execution of key card system (e.g. issue employee key from key system, renew employee keys) and be the main coordinator with IT&T and Engineering during system down. Work closely with Engineering on any key lock malfunctioning situations and assist whenever required
21. Being the main coordinator of the department on monitoring and supervising the handling and daily usage of company keys (FLHSS related key management)
22. Be familiar with Guest Services, Guest Relations and Concierge’s Standard Operations Procedures and hotel’s policies and procedures. Make recommendations on operating procedures to ensure smooth operation when necessary. Review with Assistant Front Office Manager on Assistant Manager related policies and procedures periodically to ensure information are updated to current status
23. Assist with trainings and colleague development
24. Familiar with Front Office related IT&T systems and take part in any system related activities
25. Attend departmental daily briefing, monthly team meeting, departmental meeting and/ or other meetings upon request by superior
26. Ensure instructions from senior management is being conveyed and followed through
27. Always maintain a good work relationship with other departments 
28.  Other ad hoc tasks and duties as required by Senior Assistant Manager, Front Office Manager, Director of Front Office Operations and Hotel Manager

餐饮部管理培训生 Rising Fan - F&B

Duties and Supporting Responsibilities:
1. Provide leadership and support for Restaurant colleagues.
2. Train, evaluate and schedule Restaurant colleagues in accordance with the standards of the company policies and guidelines.
3. Ensure the profitability, efficiency, and creativity in the Restaurant.
4. Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
5. Create side work schedules for all positions. Ensure compliance and follow through.
6. To supervise the maintenance and cleanliness of the Restaurant at all times.
7. Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
8. To encourage proactive, efficient, and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
9. To conduct and assist colleagues counselling and disciplinary procedures in accordance with Mandarin Oriental, Guangzhou procedures.
10. To ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel.
11. Develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues.
12. Carry out any other reasonable duties and responsibilities as assigned.
13. Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
 
Job Request:
1. Strong interpersonal and problem-solving abilities.
2. Excellent FO/F&B operation skill &  product knowledge.
3. Highly responsible & reliable.
4. Works well under pressure in a fast-paced environment.
5. Ability to work cohesively as part of a team.
6. Ability to focus attention on guest needs, remaining calm and courteous at all times.
7. English language skills.

岗位职责
1 18个月管培生培训项目，参照主管薪酬入职
2 管培生期间将由部门总监，人才及文化部以及相关部门经理辅导，完成指定的工作内容及培训项目
3 招聘房务方向管培生

任职要求
1 优秀的服务意识，对酒店业充满热情
2 性格外向，富有感染力
3 英语口语出色，有海外工作/实习经验

岗位职责
1.酒店三大运营部门轮岗学习。 
2.通过18到24个月的系统培养，竞聘成长为中层管理者。
岗位要求
1.本科及以上学历，应届毕业生或有酒店工作经验者均可，形象气质佳，有意向在酒店行业发展； 
2.形象气质良好； 
3.英语口语良好，并能进行日常沟通交流； 
4.自我职业规划清晰，有意愿和公司共同成长； 
5.具有良好的沟通能力，善于团队合作，具备优秀的学习能力和管理潜力； 
6.具有高度的工作热情，积极主动，尽职担责，同时具备较强的适应性，能承受较大的工作压力；

请注意：你的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全，如您继续申请该职位，即表示您已知晓并认可我们的操作。

（1）岗位职责：
1、热爱旅游、酒店行业，并有志于在这一行业长期发展；
2、具有良好形象、沟通能力，较强的适应性，能承受较大的工作压力，吃苦耐劳；
3、根据酒店管培生培养与发展计划，在相应部门进行至少为期一年的轮岗培训；
4、在轮岗培训期间，不断检查自己是否已掌握每个阶段制定的学习计划；
5、学习各部门的运营及管理知识，培养和发展自己的管理风格；
（2）任职资格：优秀的服务意识，性格外向，富有感染力；英语口语出色，有海外工作/实习经验优先

【岗位职责】
1、在上级的领导和监督下定期完成量化的工作要求，并能独立处理和解决所负责的任务；
2、协助各项市场营销计划的执行和监督；
3、组织对公司产品的市场调研，提供产品和服务的市场定位分析报告；
4、负责对产品和服务进行全面的包装；
5、收集市场同行业信息并进行分析预测。

【岗位要求】
1、认同并实践公司的“创新、合力、敬业、乐业”的企业文化；
2、有协调跨部门工作经验和较强的项目管理能力；
3、具有较强的沟通能力和文字表达能力，能够熟练使用MS Office工具；
4、自我职业规划清晰，有意愿和公司共同成长；
5、具有良好的沟通能力，善于团队合作，具备优秀的学习能力和管理潜力；
6、具有高度的工作热情，积极主动，尽职担责，同时具备较强的适应性，能承受较大的工作压力；
7、大专以上学历，在学校担任干部者优先，酒店专业/管理专业/婚庆专业/婚纱专业等专业，认同公司文化，致力在宴会行业发展。