准确有效率的保存文件,包括电子版和打印版。
To ensure that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
保存完整的会议部门销售协议,合同和报价。
To maintain completed and supported records of all Events Agreements, Contracts and Quotations for the hotel.
建立快速有效的销售预定追踪系统。
To establish an efficient trace file to ensure that all business booked is properly tracked.
及时整理,提交和分发日报告/周报告/月报告。
To prepare, compile and distribute the daily/weekly/monthly reports in a timely manner.
快速周到地处理客人及员工询问,出现投诉及其他问题要及时汇报。如果没有快速的解决办法,要确保及时必要的跟进
To handle guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
维护与客人及伙伴的良好工作关系
To maintain positive guest and associate interactions with good working relationships.
确保所有指定客户信息在记录中及在电子数据库系统中及时有规律的定期更新
To ensure that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.