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薪资: 1万-1.5万 经验:不限 企业类型:国内高端酒店/5星级
地区:广东-深圳

岗位职责1、按照部门的规范和程序提供高标准的餐饮服务。2、正确处理客人的投诉。3、根据酒吧存货量领取酒吧物品。4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。5、召开每日例会和参加计划好的餐饮部会议。6、为销售,饮品创新和利润制定部门的规范和程序。岗位要求1、掌握有关于食品,酒水,运营各个方面的知识以及工作能力;2、2年以上同岗位工作经验,懂得宾客服务礼仪,有高端客户服务经验;3、较强的领导能力,懂得激励团队队员以及跟团队的沟通;4、良好的书写能力和口语能力,熟练操作办公软件;5、良好的仪容仪表,形象气质出众。该岗位是酒店业主方在高端名车项目上的招聘岗位,工作地点在罗湖桃园路一号澳康达名车广场

薪资: 7.5千-1万 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

确保所有员工遵循品牌承诺并始终提供优异的对客服务。Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.确保员工同样在适当的时候为其他部门的内部客人提供优质服务。Ensures that associates also provide excellent service to internal customers in other departments as appropriate.礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.与客人和同事保持基于良好工作关系的互动接触。Maintains positive guest and colleague interactions with good working relationships.与客人建立并保持良好的客户关系。Establishes a rapport with guests maintaining good customer relationships.经常亲自证实餐厅客人得到的是最好的服务。Personally and frequently verifies that guests in the Outlet are receiving the best possible service.在餐厅区域花时间巡视(高峰时段)以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.

薪资: 8千-1万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:北京-西城区

岗位概述管理各自的部门,确保其部门是一个成功且独立赢利的部门,通过组织,计划,指导及控制餐饮运营及行政管理,并依据威斯汀标准让客人最大限度的满意。岗位职责1. 确保达到每月预测的餐饮收益、成本和开销指数;2. 严格遵守既定的运营预算并确保控制所有的成本;3. 参加制定年度运营预算的规划,确定部门计划收入和开销,运营设备和FF&E需求,并符合年度商业计划编制;4. 确保部门是一个成功且独立赢利的部门;5. 确保按照既定概念框架有效管理预算;6. 确保坚持威斯汀服务标准和基本标准,达到部门运营手册中规定的服务级别;7. 分配下属任务并定期检查;8. 确保餐桌预订合理以最大化餐馆营业额;9. 确保更新宾客历史数据;10. 确定和保持部门设备用品的标准库存及供应;11. 做好设备用品的部门月盘点;12. 控制申请,储存所有部门设备及供应品;13. 管理日常员工考勤,服务和餐单;14. 保持与厨房和其它辅助部门联系,确保运转正常;15. 处理客人在食品,饮品及服务方面的投诉,请求及询问;16. 与客人建立良好的客户关系;17. 确保本部门严格遵守出纳手续;18. 每年修改和更新部门运营手册;19. 参加制定年度营销计划,建立和年度商业计划编制一致的营销活动列表;20. 保持部门日常工作报告;21. 制定部门每周排班,确保员工充足,部门运转正常;22. 参加餐饮部每日例会及周运营会议;23. 无论前厅还是后区,确保部门的整洁及管理有序;24. 与本部门及其它部门保持良好的合作关系;25. 为确保员工掌握一定的服务技能,实施与年度培训计划的一致培训;26. 执行员工年度绩效评定;27. 做好季度,年度的设备盘点;28. 在本部门内辅助计划及组织实施节日,应季食品和饮品的促销。岗位要求1. 杰出的领导技能2. 流利的口头和笔头英语3. 专业水准4. 目标明确5. 积极主动6. 丰富的餐饮知识7. 关注细节8. 创新及革新9. 参与部门管理10. 财务技能和知识11. 重视成本12. 高级管事部知识13. 良好的仪容仪表且沉着冷静14. 自我管理能力15. 相貌端正16. 熟练的电脑知识17. 建立和谐氛围18. 仔细,周到且服从19. 优秀的口头及笔头沟通能力

薪资: 7千-9千 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门

岗位职责1、按照部门的规范和程序提供高标准的餐饮服务。2、正确处理客人的投诉。3、根据酒吧存货量领取酒吧物品。4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。5、召开每日例会和参加计划好的餐饮部会议。6、为销售,饮品创新和利润制定部门的规范和程序。岗位要求1、英文沟通能力,其他的语种也是被需求的2、掌握有关于食品,酒水,运营各个方面的知识以及工作能力3、5年有关的工作经验,3年以上主管级经验4、优秀的行政管理技能5、拥有敏锐的商业嗅觉6、懂得自我激励以及保持积极的态度7、较强的领导能力,懂得激励团队队员以及跟团队的沟通8、良好的英文书写能力和口语能力9、良好的仪容仪表

薪资: 6.5千-8.5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

岗位职责1、按照部门的规范和程序提供高标准的餐饮服务。2、正确处理客人的投诉。3、根据酒吧存货量领取酒吧物品。4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。5、召开每日例会和参加计划好的餐饮部会议。6、为销售,饮品创新和利润制定部门的规范和程序。岗位要求1、英文沟通能力,其他的语种优先考虑2、掌握有关于食品,酒水,运营各个方面的知识以及工作能力3、3-5年有关的工作经验,2年以上主管级经验4、优秀的行政管理技能5、拥有敏锐的商业嗅觉6、懂得自我激励以及保持积极的态度7、较强的领导能力,懂得激励团队队员以及跟团队的沟通8、良好的英文书写能力和口语能力9、良好的仪容仪表

薪资: 6千-8千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

岗位职责1、根据预测、宴会预定、团体餐安排及重要宾客的人数来安排工作。2、做好销售,宾客投诉、解决办法及相关员工、设备的记录。3、给领导提出建议,提高工作效率,促进销售,并达到增源节支的目的。岗位要求1、大专及以上学历;2、精通西餐、酒吧的业务知识,熟练掌握本部门的技能技巧,有宴会经验优先考虑。3、具有较强的社会活动能力、组织领导工作能力和实际工作能力。4、西餐食品原料学、烹调学、食品营养卫生和西餐管理等方面的专业知识。

薪资: 6千-8千 经验:1年以上 企业类型:国内高端酒店/5星级
地区:北京 食宿:提供食宿

岗位职责 1、按照部门的规范和程序提供高标准的餐饮服务。 2、正确处理客人的投诉。 3、根据酒吧存货量领取酒吧物品。 4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。 5、召开每日例会和参加计划好的餐饮部会议。 6、为销售,饮品创新和利润制定部门的规范和程序。 岗位要求 1、英文沟通能力,其他的语种也是被需求的 2、掌握有关于食品,酒水,运营各个方面的知识以及工作能力 3、XX年有关的工作经验,X年以上主管级经验 4、优秀的行政管理技能 5、拥有敏锐的商业嗅觉 6、懂得自我激励以及保持积极的态度 7、较强的领导能力,懂得激励团队队员以及跟团队的沟通 8、良好的英文书写能力和口语能力 9、良好的仪容仪表

薪资: 6千-8千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:浙江-宁波

在洲际酒店集团的政策和程序下,配合和协助餐饮总监的工作,负责餐厅运作及管理方面的工作。岗位职责:1.保证所有的预定执行为了达到餐厅的最大的营业额。2.协助餐饮总监严格坚持制定的营运预算并控制所有的花销。3.处理所有客人的投诉,要求,对食品,饮料,服务的询问。4.计划和组织餐厅的节日的食品和饮料的促销。5.保证有充足的预订以达到餐厅最大量的运转。6.全面销售产品。7.协助培训员工确保他们具备相关必要的服务技能, 高效率的完成任务。8.关心员工的福利,安全以及发展,协助构建一个扎实肯干的团队。9.确保SOP 标准操作程序和基本的标准被遵守。10.确保员工对酒店的防火,卫生以及安全制度有着深刻的理解并严格执行。任职要求:1.高等教育学历,一到两年在国际连锁酒店同等职位的工作经验。可熟练地运用英语对话。优秀的客户关系, 拥有处理问题和时间管理经验。2.此职务要求有能力完成下列活动:扎实牢固的管理能力及较强的影响力很强的管理能力丰富的餐饮经验积极主动具有创造创新能力能处理所有的营运问题具备很强的人格魅力以及工作风格很好的口头与书面表达能力高级的电脑技能能够独立制定并指导员工的培训优质人际关系 对市场知识非常了解

薪资: 6千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

— 有相关工作经验者优先考虑

薪资: 6千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

Directly responsible for all service bars, banquetbeverage operations, JW Lounge, by ensuring a smooth running, profitable operationwithin the framework of the hotel.主要职责对所有服务酒吧,宴会饮料服务, JW酒吧通过有效的体制确保其正常运作.Responsible for stocktaking and condition of thebeverage store rooms           主要职责对饮料仓库的库存清点和调查.Responsible to maintain the overall welfare of ourassociates by providing them with the training & resources to take care ofour guests           主要职责是维持员工的福利通过对员工的培训和提供资源使其照顾好客人.Responsible for the control of beverage costs in alloutlets.           主要职责是控制各部门的酒水成本.Ensure that proper inventory, requisition, bar parand control systems are in place to maintain security and cost control of allbeverage operations areas.  确保适当的进货,领货, 酒吧标准存货和控制系统以保证安全和酒水营运区域的成本控制. Achieve departmental budget goals by maintainingprofits through increased sales revenue and the efficient cost expenditure.通过有效的控制成本和提高营业额达到部门指标.Be responsible for the monthly department Profit& Loss Statement.           主要职责是每月部门利润表的制定.To create, maintain and periodically update thebeverage and wine list that is representative of what the market wants incollaboration with Director of F & B.和餐饮总监合作根据市场需要制作保持和定期更新酒水和葡萄酒酒单.Periodically market beverage promotions to improveguest satisfaction and increase sales revenue.定期制定酒水推广活动提高客人的满意和提高营业收入.Enforce the Marriott standardized drink recipe andpresentation guidelines to ensure consistent quality beverage to our guests inaccordance with the Marriott Bar Guide.执行万豪标准酒水配方并以此为指导确保为客人提供一致的万豪酒吧标准的饮料.Preparation of the yearly department budget by usinghistory & forecasting techniques to develop an aggressive budget thatreflects the outlets achievable capabilities. 通过历史和预测方法准备年度部门有发展的指标来反映部门可达到的能力.Accurately forecast business demands to ensureefficient staffing & food production.正确的预测市场的需要来确保有效的人员和食品生产.To ensure the efficient scheduling of Management& Associates.确保有效的管理人员和员工的排班To ensure the awareness & enforcement of allMarriott S.O.P.’s & Property L.S.O.P.’s.           确保执行所有万豪的SOP和LSOP..Enforce operational Standards that are periodicallyreviewed & updated.执行标准的营运并且定期的回顾和更新.Be responsible for maintaining outlet safety &sanitation standards at all times.职责是维持任何时间所在部门的安全卫生.Enforce Marriott’s 39-point sanitation checklist byhaving all outlets inspected on a monthly basis.           执行万豪39条卫生标准作为每月的基本任务检查所有的部门.Be responsible for asset management of all outletproperty and facilities.           职责是坚决管理部门的财产和设备.Conduct a preventative maintenance inspection on amonthly basis.每月的基本任务是检查维修的预防管理Enforce Marriott’s Principles of Hospitality at alltimes.在任何时候执行万豪殷勤待客的原则.Above all, to lead by example through a “hands on”approach to motivate our associates to excel.综上所述,领导通过依次传递的方法去激励我们的员工.

薪资: 6千-8千 经验:5年以上 企业类型:国内高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位职责1、具备高端五星级酒店同等职位一年以上工作经验;2、具备良好的沟通能力和服务意识;3、具备良好的英文沟通及处理客诉的能力;4、优秀的团队管理能力。5、拥有较强的市场洞察力及经营思维。

薪资: 5.5千-8千 经验:3年以上 企业类型:国内高端酒店/5星级
地区:浙江-杭州

岗位职责 1.对餐饮总监负责,具体实施对大堂吧的日常营运管理工作。 2.负责制定大堂吧工作计划,并有效组织实施。 3.每日参与并检查、指导大堂吧工作执行情况,及时发现问题、处理问题并做好记录。 4.依据客人需求对大堂吧各项管理制度、政策以及部门操作程序、出品及服务标准提出有建设性的意见和建议 5.与客人建立良好的公共关系,并及时处理发生在部门的各类投诉、意外和突发事件。 6.关注市场,积极参与部门经营推广方案的讨论,并提出对经营有建设性的建议 确保大堂吧酒水成本得到有效控制 7.负责执行大堂吧设备、设施的维护保养工作,使之经常处于完好的状态并得到合理的使用,防止事故发生。 8.负责检查大堂吧员工个人、区域环境等卫生及员工操作安全状况,贯彻执行饮食卫生制度,确保部门各项卫生及安全措施的实施。 岗位要求 1.同岗位工作经验3年以上 2.性别不限,35岁以下,工作认真负责,并有一定的管理水平和经营理念 3.懂各种酒水知识,有一定英语对话能力

薪资: 6千-8千 经验:5年以上 企业类型:国内高端酒店/5星级
地区:北京-朝阳区 食宿:提供食宿

岗位职责1、实施对大堂吧的日常营运管理工作。2、 负责制定大堂吧工作计划,并有效组织实施。3、 每日检查、指导大堂吧工作执行情况,及时发现问题、处理问题并做好记录。4、负责主持大堂吧每日例会;负责部门员工的培训工作,确保员工素质、技能符合岗位要求。5、合理调配人力,保证部门日常工作顺利完成,保持高质量的服务水准。6、与餐饮部其他部门的有效协调和沟通,使工作顺利进行。7、严格执行卫生标准,确保食品出品符合卫生标准和要求。8、高效完成上级安排的工作。岗位要求1.大学专科以上或同等学历;2.具备2年以上相关岗位工作经验;3.具有良好的外表和开朗的性格;4.具有较强的管理能力及良好的人际关系。

薪资: 6千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

确保餐厅、酒吧及宴会的顺利运作,并超越客人的期望。根据标准与程序将餐厅作为生意单位来经营。作为餐厅经理应不断提高、完善管理技能,以实现本部门在客人满意率、利润收入指标、提高员工士气等方面目标。

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-深圳

1.       2-4  years in a managerial position in 4/5 Star category hotel二至四年在四/五星级酒店的相关管理经验.2.       High School Diploma or equivalent高中或相等的学历3.      A dynamic and creative individual who brings a vast and varied experience in culinary arts and Food and Beverage promotions是一个精力充沛,创新思想的人,有丰富和广泛的烹饪艺术、菜单设计和食品促销的经验。4.      A hands-on trainer who through coaching and leading by example can motivate and impress upon the team the right attitude and spirit of culinary excellence是一个能够提供培训,领导团队,激励团队拥有正确地工作态度和追求精益求精的厨艺的培训者。5.      Guides and directs the Food and Beverage team to perform at the best level in terms of quality and profitability引领和指导厨房团队达到高质量和高收益率的表现。

薪资: 5千-8千 经验:1年以上 企业类型:国内高端酒店/5星级
地区:广东-清远 食宿:提供食宿

岗位职责:1.能独立进行与吧台运转相关制度体系建设,负责整个吧台的组织、指挥、运转管理工作;2.掌控产品成本,收集客户对产品的反馈及改进提高;3.熟悉各种休闲饮品调制;4.为顾客提供美味可口的咖啡、饮品及西餐点心;5.了解咖啡文化和原物料知识,熟悉各种咖啡器具的操作;6.保持咖啡厅环境整洁,确保餐具等整洁完好,备齐各种物料用品,确保正常营运;7.主动、热情、礼貌、耐心、周到接待顾客,运用礼貌语言使顾客有宾至如归之感;8.协助培训新员工,积极帮助提升其工作的成功。任职要求:1.有吧台经验,精通咖啡吧各种产品的制作;2.1年以上中高档咖啡厅从业经验,有较强研发能力;3.性格开朗,热情,善于表达,有良好的亲和力及良好的沟通能力;4.有国外咖啡馆或吧台工作经验的优先录用;5.有上进心,喜欢钻研新饮品类、鸡尾酒类等新品开发者优先考虑注:试业期间,有营业额3-5个点的提成。

薪资: 6千-9千 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:面议

1.         To maintain a high customer service focus by approaching your job with the customers always in mind.在整个工作过程中,始终保持高度的客户服务意识。    2.         To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。3.         To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。4.         To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.能够积极的向客人及供应商推荐酒店的服务及设施。5.         To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.在工作过程中能够做好本职工作,保证自己及其他人的安全。6.         Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.建立一种每个员工都关注如何能为客人创造“一次特殊经历”,提供非凡客户服务的工作环境7.         Actively seeking verbal feedback from customers and team member at each service period.在服务期间积极收集客人及服务人员的反馈。8.         Agreeing and implementing actions to make improvements to customer service.就如何改进对客服务采取相应的措施。9.         Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager.以积极的态度处理客人的投诉及建议,并把必要的信息反馈给餐饮部经理。10.     Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.在服务时间内以积极的态度,高效、准确的定位及满足客人要求及需要。11.     Be available to assist on duty in the Restaurant & Bars during any busy days or special events.当餐厅或酒吧繁忙的时候提供必要的帮助。12.     Be Pro-Active towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.积极主动的为客人服务,满足客人任何合理要求,并且培训员工能够预见客人的需求。13.     To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department.确保在对客服务指南,标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。14.     Having detailed knowledge of all departmental Standards.熟悉部门服务标准。15.     Being able to explain the standards to the team members and managers.可以清楚的向其他员工解释服务标准。16.     Be able to assess team member performance against standards.能够按照服务标准评估其他员工的工作表现。17.     Ensure that training on Departmental Standards is regularly conducted in the outlets.确保日常部门的培训能够按照服务标准进行。18.     Monitoring Standards through regular Standards Review checks.通过反复检查,督导服务标准的实施工作。19.     Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service.针对工作中的不足制定计划,以避免影响对客服务质量。20.     Implementing and following though improvements identified.针对于工作中的不足采取必要的行动。21.     To plan, priorities organize and control the day-to-day operation.计划,确定优先次序,组织及控制每日餐厅的运营。22.     Preparing rosters and job schedules for team member to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc).制定每位员工的排班表及工作安排。(考虑内部活动,客人入住率, 特殊活动及产品促销等)23.     Communicating effectively with Front Office and Groups & Tours to maximise in house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.有效的与前台及团队领队协调,尽可能的增加餐厅生意,与领队保持直接联系。24.     To describe, assign and delegate duties and authority for the operation of the Restaurant at all times.分配, 指派,组织授权餐厅日常的经营工作。25.     Understanding what’s going on in other departments and implications for your owndepartment.了解酒店其他部门的经营活动及其与自己部门的影响。26.     Planning ahead and ensuring adequate resources are available.预先准备并确保各种经营设施设备的充足。27.     Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.有效管理部门运作,为保证服务及餐厅的正常运营采取必要的措施。28.     To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained.与客房部及工程部通力合作,保证部门设施的完好及清洁。29.     Ensuring the shift is reviewed and handovers and briefings are carried out.确认每个班次之间做好总结,并与下个班次进行工作交接。30.     Maintaining in-depth technical knowledge and skills required for the job.确保岗位所需知识的更新。31.     Maintain event and function histories to assist with returning events.保留餐厅活动记录。32.     To establish good communication with the Kitchen team.与厨房的员工建立良好的沟通渠道。33.     To participate in future menu changes with the F&B Manager and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements.协助餐饮部经理及行政总厨根据餐饮发展趋势,适当需求及销售情况进行餐厅菜单的修改。34.     To attend & participate in regular F&B, operational & roster meetings.参加餐饮部例会。35.     To provide and communicate clear direction to the team.为团队提供正确的信息渠道36.     Understanding the aims of the hotel and the department’s role in achieving it.理解酒店的目标,清楚部门在完成目标过程中所扮演的角色。37.     Communicating aims to the team.与团队沟通要达到的目标。38.     Setting and agreeing to departmental objectives for self and team.制定团队及成员的目标。39.     Representing the needs of the team to others in the hotel.代表团队与酒店的其他部门沟通。40.     Keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.随时更新团队成员与酒店其他部门的交流,了解酒店其他部门的活动,包括特殊活动,餐厅促销等等。41.     To seek out and maximize departmental and hotel revenue opportunities.寻找机会,增加酒店及部门的收入。42.     Being aware of potential highs and lows in the business.能够预见营业状况的变化。43.     Creating and implementing sales promotions and team member incentives as per discussion with F&B  Manager.经过与餐饮部经理商议之后,进行销售促销及员工奖励活动。44.     Assist F&B Manager with the preparation of the Events Brochure.协助餐饮部经理,准备促销活动宣传册。45.     Identifying, communicating and actioning potential sales leads.共同鉴定和沟通与潜在的销售线索.46.     Creating an environment where “everyone sells”.建立一个每个人都进行促销的工作环境。47.     To supervise the financial performance of the department in line with the profit plan.在盈利预算的基础上对餐厅的财务进行管理。48.     Using key monitors and financial targets to evaluate the department’s performance and make future plans.在餐厅运营表现及财务目标的基础上,对餐厅的工作表现进行评估,制定未来发展计划。49.     To complete regular financial and operating reports, as required or requested by the Food & Beverage Manager.完成餐饮部经理要求的财务报表及各种日常财务报表。50.     Forecasting potential revenues and costs.能够作出收入及成本预算。51.     Following company control procedures.遵守酒店的各项财务制度。52.     Controlling costs without compromising standards.坚决执行各种成本制度。53.     Analyzing and explaining any financial variance against plan.为团队成员解释分析财务计划中的异常情况。54.     Set up and maintain the Leave plans for the Department. To monitor, control and minimize overtime for the department.制定部门休假计划,并确保最少数量的加班。55.     To assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel.根据酒店现状及发展趋势,选择,培训,发展员工的技能以满足酒店需要。56.     Understanding the quantity and quality of people needed to operate the department.了解部门正常运转所需要的人员及人员素质。57.     Assist with carrying out selection interviews and making effective recruitment decisions.辅助并进行高效的招聘工作。58.     Ensuring that the new recruits have all relevant information before commencing employment.保证应聘人员在入职前得到一切相关信息。59.     Assist with planning and ensuring departmental orientation is carried out.辅助制定并执行部门入职培训计划。60.     Ensuring that the Orientation Training Manual for each outlets is kept up-to-date.确保部门的培训指南定期更新。61.     Ensuring Standard Training and assessment is carried out.确定标准培训及评估的实施。62.     To ensure the health, safety and well being of customers and all team members.确保客人及员工的健康及安全。63.     Understanding relevant OH & S legislation & the implications on the operation of the department.了解 OH&S 的各项规定,并熟悉其与日常经营中的关系。64.     Communicating to the team their responsibilities within OH & S.通过与员工交流使其了解 OH&S规定的责任及义务。65.     Ensuring that safe and healthy working practices are implemented at all times.确保所有安全及卫生程序的执行。66.     Ensuring that Hygiene Training is conducted at least once per year.确保每年至少组织一次食品安全培训。67.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述。68.     Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。69.     Strictly implement the Hilton group food hygiene safety standard (FSAA) and national food health safety laws and regulations in the daily operation.日常运营中,严格执行希尔顿集团食品卫生安全标准(FSAA)及国家食品卫生安全法律法规要求.

薪资: 1万-1.5万 经验:2年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

Administration 行政Assist to ensure that The Bar activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 协助举办酒廊活动和酒店活动。Oversee the preparation and update of individual Departmental Operations Manuals.监督筹备和更新分部门营运手册。Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.保持分部门日常沟通,确保部门例会有效传达。 Customer Service宾客服务Ensure the delivery of brand promise and provide exceptional guest service at all times.确保传递品牌承诺和始终如一的提供高水准宾客服务。Provide excellent service to internal customers in other departments as appropriate.与内部同事提供卓越的服务。Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.专业高效的处理内外部宾客投诉和咨询,持续跟进确保问题得到满意的解决。Maintain positive guest and colleague interactions with good working relationships.与宾客和同事保持积极的合作沟通关系。Establish a rapport with guests maintaining good customer relationships.与宾客建立和维持紧密的联系。Personally and frequently verify that guests at The Bar are receiving the best possible service.确保在酒廊的客人能够单独和持续的接受到最好的服务。Spend time at The Bar (during peak periods) to ensure that they are managed well by the respective colleagues and functions to the fullest expectations.在营运期间(尤其是繁忙期间)确保员工能够被很好的组织和管理,最大的发挥他们的效能。 Financial 财务制度Maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.通过技能训练,任务训练和灵活安排,最大化员工的生产力,以达到商业财富目标和宾客期待的双赢。Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.专注提高产品质量,控制人力成本,确保最合理的调度和能源效率。,Ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.确保餐厅合理运营的情况下,传递品牌承诺的同时最大化利润。Ensure to achieve the monthly and annual personal target and the outlet’s revenue.确保每月达成个人目标和餐厅收入目标。Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.确保酒店,公司和当地规章,政策都符合财务政策,现金交接和许可证手续齐全,包括定时报告财务信息。Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.协助库存管理和维护酒店设备。Manage costs proactively based on key performance indicators, work with the respective Heads of department as appropriate.与相关酒店负责人一起管理部门相关重要表现指标。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.确保适应新的技术和设备,提高产品生产力。 Marketing 市场营销Prepare annual marketing plan with members of the department, as a base of annual marketing plan of RB&E Dept.和团队成员准备年度市场推广计划。Evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.评估本地,国家和国际市场趋势,了解竞争对手营运情况,确保本酒店的营运保持竞争力。Continuously seek Marketing and Public Relations opportunities to increase awareness and ultimately business.持续的寻找市场和公关机会以增加市场活力和生意。 Operational 营运Ensure that minimum brand standards have been implemented.确保品牌标准被完成。Embrace all the standard of Niccolo Hotels Global expectations 切实履行尼依格罗集团标准。Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.与其他餐厅经理紧密工作相互支持,专注酒店客人的成功和宾客满意度。Ensure that Restaurants, Bars & Events colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.确保餐饮及宴会同事相互支持,灵活变通,团结一致。Ensure consistent check and supervision on Restaurants, Bars & Events items during operation, making feedback as appropriate. 在营运期间,确保持续的检查和监督餐饮及宴会项目,记录反馈。Supervise on restaurant services and catering standards, implement correct measure with The Bar supervisor, Executive Sous Chef and Sous Chef where necessary.监督餐厅服务和用餐标准,在必要时完成对主管,行政副总厨的纠正。Carry out inspection on Restaurants, Bars & Events operation with Executive Sous Chef frequently and thoroughly.和行政总厨一起检查餐饮及宴会的营运。Supervise usage of fresh products in the meal preparation procedure.在用餐准备流程中,监督新鲜产品的使用。Give assistance to Executive Chef/ Executive Sous Chef on creative suggestions and ideas.在创新建议中给与行政总厨足够的支持和协助。Give assistance in monitoring the monthly inventory of all operating equipment and operating supplies.协助监督和检查月度营运用品的盘点。Communicate on daily operations and quality control with kitchen closely.与厨房紧密沟通日常营运和品质控制。Have a thorough knowledge and understanding of all Restaurants, Bars & Events items in the menu and the ability to recommend Restaurants, Bars & Events combinations and up sell alternatives.融会贯通餐饮及宴会菜单项目,并且有能力推荐部门产品和增销。Ensure front and back of house area of the restaurant clean and orderly.确保餐厅前场和后场干净整洁。Communicate with Housekeeping department, ensuring established clean plan is carried out strictly.与客房部保持沟通,建立清洁计划。 Personnel 人事Oversee and assist in the recruitment and selection of The Bar colleagues. Adhere to hotel guidelines when recruiting and use a competency-based approach to selecting colleagues.协助招聘酒廊部门同事。在招聘和选择人才时坚持酒店标准。Oversee the punctuality and appearance of all Restaurants, Bars & Events colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.监督餐饮及宴会同事的出勤,确保他们着标准制服,依照酒店仪容仪表的标准保持高标准的个人形象和卫生状况。Maximize the effectiveness of colleagues by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.最大限度提高员工的技能和能力,给与足够的培训,教导和指导。Conduct annual Performance Appraisal with colleagues and to support them in their professional development goals.组织员工年度表现评估,并且给与他们专业的发展目标。Assist in the development of Departmental Trainers through ongoing feedback and monthly meetings.协助部门培训员并给与反馈,参与月度会议。Plan and implement effective training programmes for colleagues in coordination with the Training Manager and Departmental Trainers.与培训经理和部门培训员开展合作,计划和完成有效的培训项目。Oversee the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.监督和检查每周工作安排,确保参照生意需要和其他关键表现指标。Encourage colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.在营运时,给员工机会创新,接受挑战,并及时回应他们。Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.支持,演示和强调尼依格罗酒店价值观和文化特点。Ensure that all colleagues have a complete understanding of and adhere to colleague rules and regulations.确保员工都完全理解和遵守员工规章制度。Ensure that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.确保员工都知晓酒店,公司和当地的消防安全规章和政策。 Other Duties 其他职责Exercise responsible management and behaviour at all times and positively representing the hotel management team and Niccolo International.持续的表现出酒店管理团队的责任感和展现出尼依格罗酒店的形象。Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.理解和坚持员工手册,酒店消防,卫生和安全的政策。Ensure high standards of personal presentation and grooming.确保个人形象和仪容仪表的高标准。Respond to changes in the Restaurants, Bars & Events function as dictated by the industry, company and hotel.对餐饮及宴会市场的变化负责。 Attend training sessions and meetings as and when required.在需要的时候,参加培训课程和会议。Carry out any other reasonable duties and responsibilities as assigned.执行其他合理的职责和责任。

薪资: 8千-1万 经验:5年以上 企业类型:国内高端酒店/5星级
地区:浙江-湖州 食宿:提供食宿

岗位职责1.负责大堂吧的日常营运管理工作。2.制定大堂吧工作计划,并有效组织实施。3.检查、指导大堂吧工作执行情况。4.参加大堂吧/酒吧每周周会、每月月会、楼面协调会、餐饮部经营分析会5.合理调配人力,保证部门日常工作的人员配置并保持楼面清洁卫生和服务质量水准。6.依据客人需求对大堂吧各项管理制度、政策以及部门操作程序、出品及服务标准提出有建设性的意见和建议。7.与餐饮部其他部门的有效协调和沟通,使工作顺利进行。8.与客人建立良好的公共关系,并及时处理发生在部门的各类投诉、意外和突发事件。9.关注市场,积极参与部门经营推广方案的讨论,并提出对经营有建设性的建议。10.参与部门营运现场的操作、检查、监督,并及时予以工作指导。11.对直接下属进行约谈和工作评估,并适时有效的激励各级员工士气。12.定时与成控部主管联系,确保大堂吧酒水成本得到有效控制。13.与营业部及其他部门密切联系出色完成各项接待任务。14.负责执行大堂吧设备、设施的维护保养工作,使之经常处于完好的状态并得到合理的使用,防止事故发生。15.负责检查大堂吧员工个人、区域环境等卫生及员工操作安全状况,贯彻执行饮食卫生制度,确保部门各项卫生及安全措施的实施。岗位要求1.同岗位工作经验2年以上2.性别不限,40岁以下,工作认真负责,并有一定的管理水平和经营理念3.懂各种酒水知识,有一定英语对话能力

薪资: 5千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责1、按照部门的规范和程序提供高标准的餐饮服务。2、正确处理客人的投诉。3、根据酒吧存货量领取酒吧物品。4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。5、召开每日例会和参加计划好的餐饮部会议。6、为销售,饮品创新和利润制定部门的规范和程序。岗位要求1、英文沟通能力,其他的语种也是被需求的2、掌握有关于食品,酒水,运营各个方面的知识以及工作能力3、3年以上有关的工作经验,1年以上主管级经验4、优秀的团队管理技能5、拥有敏锐的市场洞察力6、懂得自我激励以及保持积极的态度7、较强的领导能力,懂得激励团队队员以及跟团队的沟通8、良好的英文书写能力和口语能力9、良好的仪容仪表

薪资: 5千-7千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-盐城 食宿:提供食宿

岗位职责1、按照部门的规范和程序提供高标准的餐饮服务。2、正确处理客人的投诉。3、根据酒吧存货量领取酒吧物品。4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。5、召开每日例会和参加计划好的餐饮部会议。6、为销售,饮品创新和利润制定部门的规范和程序。岗位要求1、掌握有关于食品,酒水,运营各个方面的知识以及工作能力.2、5年有关的工作经验,3年以上主管级经验3、较强的领导能力,懂得激励团队队员以及跟团队的沟通4、良好的英文书写能力和口语能力

薪资: 5千-7千 经验:不限 企业类型:国际高端酒店/5星级
地区:湖南-长沙 食宿:提供食宿

职位描述 Job description1.协助确保食品和饮料的活动与各自的企业战略保持一致,并在适当的时候实施酒店行动。Assist to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.  2.定期举行部门沟通会议,确保部门简报和会议有效,并在必要时进行。Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.3.确保品牌承诺,并随时提供特殊的客人服务。Ensure the delivery of brand promise and provide exceptional guest service at all times. 4.礼貌、高效地处理客人和内部客户的投诉和询问,并确保问题得到圆满解决。Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.5.确保完成月度和年度个人目标和销售收入。Ensure to achieve the monthly and annual personal target and the outlet’s revenue. 6.确保遵守酒店、公司和当地的财务记录、资金处理和许可的规章、政策和规定,包括及时准确地报告财务信息。Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.7.与部门成员一起制定年度营销计划,作为餐饮部年度营销计划的基础。Prepare annual marketing plan with members of the department, as a base of annual marketing plan of F&B Dept. 8.不断评估当地、国家和国际市场趋势,供应商和其他酒店/餐厅的运作,以确保酒店的运营保持竞争力和优势。Evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.任职要求 Qualification1.大专学历,高级文凭持有者。行政管理或酒店管理及相关专业。University/ Higher Diploma graduate, major in Business Administration/ Hotel Management or equivalent. 2.至少2年酒店餐饮工作经验在同等职位。At least 2 years working experience on the same position in F&B.

薪资: 5千-7千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:海南-万宁 食宿:提供食宿

岗位职责1、按照部门的规范和程序提供高标准的餐饮服务。2、正确处理客人的投诉。3、根据酒吧存货量领取酒吧物品。4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。5、召开每日例会和参加计划好的餐饮部会议。6、为销售,饮品创新和利润制定部门的规范和程序。岗位要求1、英文沟通能力,其他的语种也是被需求的2、掌握有关于食品,酒水,运营各个方面的知识以及工作能力3、5年有关的工作经验,3年以上主管级经验4、优秀的行政管理技能5、拥有敏锐的商业嗅觉6、懂得自我激励以及保持积极的态度7、较强的领导能力,懂得激励团队队员以及跟团队的沟通8、良好的英文书写能力和口语能力9、良好的仪容仪表

薪资: 5千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:海南-三亚

岗位职责1、按照部门的规范和程序提供高标准的餐饮服务。2、正确处理客人的投诉。3、根据大堂吧酒吧存货量领取酒吧物品。4、为大堂吧酒吧提供基本的饮料知识和饮料服务的培训。5、召开每日例会和参加计划好的餐饮部会议。6、为销售,饮品创新和利润制定部门的规范和程序。岗位要求1、英文沟通能力2、掌握有关于食品,酒水,运营各个方面的知识以及工作能力3、3年以上的工作经验4、优秀的行政管理技5、较强的领导能力,懂得激励团队队员以及跟团队的沟6、良好的仪容仪表

薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

1.Reports to Assist Lead Food & Drink Enthusiast /Lead Food & Drink Enthusiast.汇报给餐饮副经理和餐饮经理。2.To have complete knowledge on the Bar service available in sections appointed全面了解大堂吧的相关知识3.Takes pride that divisional standard operating procedures, Hotel policies are explained to all Enthusiasts and are correctly applied负责确保所有同事了解标准服务流程和酒店政策并正确实施4.Effectively monitors, participates, supports, coordinates and ensures smooth operations of the sections appointed有效地监控、参与、支持、协调并确保指定的部门的顺利运作5.Observes Enthusiasts individual grooming, punctuality and performance and performs Enthusiast appraisals检查同事的仪容仪表,守时和表现,并进行同事评估6.Conducts regular tours of front- and heart-of-the-house of Food & Drink restaurants to monitor service / food quality / general maintenance and cleanliness and ensures that Enthusiasts are given a professional working environment, tools and training定期巡视餐饮部前后区域,以监督服务及食品质量,日常维护和清洁,确保同事获得专业的工作环境、工具和培训7.Brainstorms and keeps updated and recommends on new ideas and technology to improve service, work flow and improvements in all aspects of their appointed sections as appropriate with the ultimate goal of striving to perfection and blowing away guest头脑风暴,不断更新,并推荐新的想法和技术以改进服务,工作流程和适当改进在指定的各方面,以达到让宾客感到惊喜的最终目标8.Conducts regular market surveys as required and discusses, plans and implement appropriate measures to increase market share with the team根据需要进行定期市场调查,并讨论、计划和实施适当的措施以增加市场份额9.Co-ordinate with the Lead Kitchen Enthusiast / Asst. Lead BAR Enthusiast on the set-up, implementation and sales of all outlet promotions and menu planning与主厨/餐饮副经理协作,设置、实施和销售所有分部门促销和菜单计划的10.To co-work with Lead Food & Drink Enthusiast and Lead Kitchen Enthusiast, to establish standard recipes / specifications sheet and theoretical sales prices for food and drinks services in sections appointed与餐饮部经理及主厨合作,为指定的部门的餐饮服务建立标准配方/规格说明和理论销售价格11.Spearheads the development of passionate and committed people by leading by example, inspiring and supporting all Enthusiasts to be passionate about their roles, being proactive and deliver everlasting memories through honest, fairness, respect and involved management style通过以身作则,充满激情和认可所有的同事,激励和支持所有的同事对他们的角色充满激情,积极主动,通过诚实、公平、尊重和管理方式来传递终生难忘的美好回忆12.Approves weekly Enthusiast schedules and respects Enthusiasts preferences whenever applicable批准每周的同事工作安排并在适当的时候尊重同事的喜好13.Attends Food & Drink divisional and Collaborative meetings as required根据需要参加餐饮部及各部门会议14.Plans, conducts/participates and monitors divisional Enthusiast training in coordination with the Learning & Development Collaborative计划,协助或参与和监督部门同事的培训与学习与发展部协调15.Actively engages guests and seeks feedback and handles it in a timely and respectful manner to guests satisfaction, follows up to ensure that a repeated feedback is prevented and informs Lead Food & Drink Enthusiast accordingly主动与客人交流,寻求反馈,并以尊重的态度对待客人的满意度,及时跟进以确保避免重复的反馈,并及时通知上级16.Facilitates smooth and effective communication between Food & Drink and other Collaborative in the Hotel促进餐饮部和其他部门之间的顺畅和有效的沟通17.Meeting regularly with key suppliers to enhance collaboration, discuss new products, flaws in existing products, maximize discounts and sponsorships定期与主要供应商会面,以加强合作,讨论新产品,现有产品的缺陷,最大限度的折扣和赞助18.Constantly challenges themselves by seeking new ways to improve quality of service and offerings, their consistency and strive for perfection不断地挑战自己,通过寻找新的方法来提高服务质量和服务质量,保持一致和追求完美19.Governs that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage控制所有材料、设备和机器的使用和定期清洁,以延长使用期限20.Leads and takes ownership in participating and controlling inventory taking and breakage领导和负责参与并控制存货的盘点和破损21.Approves all requisitions in sections appointed审批所指定分部门的所有要求22.Assists the Lead Food & Drink Enthusiast in the planning of Budget, Forecast, CAPEX and Profit & Loss for the division协助餐饮部经理计划餐饮部预算、预测、资本支出和利润及损失。23.Implements appropriate and effective measures to control and minimizing costs实施适当和有效的措施控制和最小化成本24.Authorizes to maintain the operations standard, Enthusiast performance and guest satisfaction能够维护最低标准,同事工作绩效及客人满意度25.Monitors and improve SALT, QA, FSAA, Revenue max etc. all standard are implement at collaborative at all time, ensure all brand audit check are passed.任何时候都监督和改进客人满意度调查,QA,食品卫生,收益最大化等所有的标准,确保所有的品牌审计都通过。26.Upselling and cross selling F&D product and hotel product at any time.任何时候都积极推销餐饮部和交叉销售酒店的产品。27.Maintain Overall guest satisfaction and drive F&D revenue维持客人的满意度并提高餐饮收入

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