DUTIES AND RESPONSIBILITIES 工作职责
Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked 主动协助客人提重包裹、拿衣服、提手提箱等向客人提供礼貌和迅速的协助。
Maintain a willingness to please attitude and give undivided attention to any approaching guest保持令人愉悦的态度并专心接待每位到来的客人。
Adhere to guest checking in and checking out procedures pertaining to baggage handling在与行李相关的问题上遵守客人入住和退房工作程序。
Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members在正门处欢迎客人按具体时间段向客人发出合适的问候特别要注意常客和忧悦会会员。
Assist arriving and departing guests by opening and closing car and taxi doors为来店和离店的客人开关汽车及出租车门。
Maintain a spotless Porte cochere and Drive way保持车辆门道和车道的清洁。
Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡然后立即护送客人至其房间。
Be familiar with the layout of the hotel and memorize the preferred route for escorting guests熟悉酒店布局并记下护送客人的最佳路线。
Be familiar with the lift workings and emergency stairs 熟悉电梯和疏散楼梯的使用。
Provide information to guests about the hotel facilities and services向客人提供关于酒店的设施和服务的信息。
Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests熟知并称呼客人的名字特别是对于常客和长住客并在客人经过大厅时与其打招呼随时留意是否有可以为客人提供服务的情况出现。
Keep the lobby clean and tidy, informing the Concierge Supervisor if it needs major cleaning保持大厅的整洁如果需要清扫应通知礼宾主管。
Maintain a well groomed hair style and wear clean, shiny well-polished shoes and a neat uniform while on duty上班时要保持好的发型注意服装的干净鞋要光亮并保持制服的整齐清洁。
Help other employees in department, replacing them temporarily when necessary帮助部门内其它员工如有必要则暂时代理他们的工作。
Keep the baggage room clean and in order before going off duty on each shift每次交班前均保持行李室的整洁。
Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Supervisor当报纸送到后进行适当整理然后按行李主管的要求将其送至客人房间。
Use the Duty Log to document matters of importance使用工作日志来记录重要事项。
Arrange transport and coordinate luggage负责安排交通并协调行李事宜。
Transport guests and employees in the hotel’s limousine.提供豪华轿车的接机服务。
Summon taxis upon request.为客人提供出租车服务
Provide any other duties and services as assigned by the Chief Concierge执行礼宾司分配的服务任务
QUALIFICATIONS AND REQUIREMENTS 任职要求
Required Skills –
技能要求---
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能完全代表酒店品牌和公司与顾客员工和第三方交往的能力。
Able to read and write English良好的英文听写能力。
Qualifications –
学历---
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent高中及以上学历
6 months experience in guest service or customer service, or an equivalent combination of education and experience. 拥有6个月及以上宾客服务工作经验或与此相当的教育和相关工作经验结合的背景。
Tel招聘电话: + 86 (898) 8865 8888-7512working period is 9AM-6PM in working days工作时间为工作日上午9点至下午6点
Email招聘邮箱: hr@ichaitangbay.com
