岗位职责: 1. 初中及以上学历，1年以上本岗位工作经验 2. 具有良好的沟通能力、组织协调能力及吃苦精神；有团队合作精神。 3. 有酒店安保工作经验优先

1、疏导过往车辆，保障大堂门前过往车辆行人的安全，使门前畅通无阻。 2、服务周到热情，见宾客主动问好，对乘车宾客要协助迎宾员照料宾客下车。 3、保证酒店和宾客的生命财产安全。 4、保持好与大门岗及停车场岗位的联系使车辆有序出入停放。 5、加强巡逻，发现可疑情况，视情况处理或及时向上级报告。 6、一般性纠纷和事故立即按程序处理，并及时请示汇报。 7、一旦酒店发生火灾应立即报警，按火灾处理程序向有关人员进行报告。

岗位要求：18--55岁，负责相关安保服务岗位日常管理工作，有责任心，有相关工作经验优先考虑

精通： · Hotel fire procedures 酒店消防程序 · Hotel security procedures 酒店安全程序 · Hotel Health and Safety policy and procedures 酒店健康和安全政策和程序 · Hotel Facilities and attractions 酒店设施 · Hotel standards of operation and departmental procedures 酒店运行标准和部门运行程序 · Sofitel Keys of Luxury and Appearance guidelines 索菲特奢华体验的关键和索菲特态度和仪容 · Sofitel “BE Magnifique” vision and its corresponding strategies 索菲特“商务技巧”和相关的战略 · Methods of accepted payment of the company 企业可以接受的付款方式。 · Short and long term company marketing promotions 酒店长短期市场促销政策。 Inspect Security daily working note, notice what was happened in hotel and report to Security Manager. 检查保安部工作日记，注意酒店内每日发生事件，并向保安部经理汇报。 · Supervise the security supervisor, handling incident investigation processing, and submits the accurate report. 督导保安主管对酒店内各类事件的调查处理，并提交准确的报告。 · In daily work, if any unsafe hazards are found (including but not limited to production safety, fire safety, and food safety), urge relevant departments to immediately rectify them. 在日常工作中，发现不安全隐患(包括但不限于生产安全、消防安全、食品安全)，督促有关部门立即整改。 · To transmit and explain the prescription from hotel management and Security Manager, in order to guars understand intent, avoid mistakes. 向保安员讲解由管理层及保安部经理下达的指示，使保安人员及时领会上层意图，避免出现错误。 · Inspects all posts, guarantees ensure that staff normal work, requests the subordinate strictly, staff violate hotel regulations, to give administrative admonition. 检查所有岗位，确保在岗人员正常工作，严格要求下属，对违反店规之人给予行政警告。 · Carry out fire fighting training to the hotel all staff. 对酒店全体员工进行消防培训。 · Delegate to, supervise all guard within the Department, and assist them in preparing work schedules, during the absence of Security Manager. 在保安部经理不在时，委派并监督本部门内外所有管理人员，同时帮助他们制定工作计划。 · Conform to and enforce policies, procedures, rules, and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service. 遵守并执行由雅高集团或酒店制定的各项规章制度，从而达到统一及服务的最高水平。 · Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time. 主持例行会议，回顾本部门的工作情况并提出调整和改善的意见，同时阐明新的方针政策规定。 · Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency. 掌握消防服务及应急程序，以及本部门在紧急情况下应承担的责任。 · To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel. 有效地处理解决所有客人的质疑和投诉，并与酒店所有的宾客建立友好关系。 Host car park guards shift change meeting, convey the work requirements of security manager, and arrange the work of every day，fill the on duty record carefully. 主持停车场保安员交接班会议，传达保安部经理工作要求，布置每天的工作安排,认真填写值班记录。 · Check all positions to ensure that staffs working in the post normally. 检查所有岗位，确保在岗人员正常工作。 · To ensure the lane is unimpeded, all vehicles parking orderly in the car park. 确保车道畅通，停车场内车辆有序停放。 · Responsible for the overall car park income to ensure profit maximization. 负责停车场整体收益， 保证利润最大化。 · Report to the Security Manager work and earnings conditions. 向保安部经理汇报工作情况及收益情况。 · Know well the traffic accident and insurance claims processing procedures. 掌握交通肇事处理程序及保险公司理赔程序。 · Ensure each security guard and cashiers are able to work in the correct procedures, check the condition of vehicles free in and out every day, summary and report to the security manager. 确保各岗位保安员及收银员均能按正确操作规程工作，每天核对免费进出车辆情况，汇总并报告保安部经理。 · Review staff channel shift records every day and sign. 每天审阅员工通道岗位交接班记录并签字。 · Timely and accurate processing various kinds of emergencies and submit reports. 及时、准确处理停车场内各类突发事件并提交报告。 · Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency. 熟练掌握消防服务及应急程序，以及本部门在紧急情况下应承担的责任。 · Conform to and enforce policies, procedures, rules, and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service. 遵守并执行由雅高集团或酒店制定的各项规章制度，从而达到统一及服务的最高水平。 · To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel. 有效地处理解决所有客人的质疑和投诉，并与酒店所有的宾客建立友好关系。

Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.   Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.