岗位职责
·1.Responsible for guest satisfaction and serving food and beverages.
负责客人满意度和餐饮服务。
· 2.Carry out pre-service duties and mis-en-place.
做好服务前的岗前职责和准备工作。
· 3. Ensure all fixtures and operating equipment is in good working condition.
确保所有的设施和操作设备处于良好的工作状态。
· 4.Takes every opportunity to be a “sales person” and promote special events, promotions and facilities.
抓住一切机会成为一名“销售人员”,推广特殊活动、促销活动和设施。
· 5.Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors.
向上级报告销售记录,客人投拆、解决办法及所涉及的人员或设备。
岗位要求
1.1年以上相关工作经验
2.性格开朗,乐观
3.有耐心和恒心
·1.In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
当经理不在场时,负责人才的监督和管理指导,确保部门的正常运行。
· 2.Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
全力解决客人的投诉,并负责将所有投诉进行记录和跟进解决。
· 3.Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
与所有的酒店客人建立并保持积极的关系 .
· 4.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
保持高水平的酒店产品和服务知识,以便向客人解释和介绍相关的服务设施
任职资格
1.有相关工作经验者优先.
2.具有强烈的事业心和责任感,高尚的职业道德,良好的纪律修养.
3.身体健康,精力充沛.
4.良好英语听说能力.