FINANCIAL RETURNSDevelop deep understanding and knowledge of key sectors targeted by hotel and ensure products and services are ahead of competition to maximise guest satisfactionProvide creative input into Meetings Product Development to maintain a point of differentiation by developing innovative product and revenue opportunitiesEnsure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest experienceContribute actively to the compilation of annual business plan and strategic sales & marketing plansConduct and/or assist the sales team with customer negotiationsEnsure timely delivery of Master Invoice to customers and help with facilitating paymentParticipate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products and services while minimising waste to increase revenueNegotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelinesPEOPLEDirect day to day conference/convention activities, plan and assign work, and establish performance and development goals for team membersProvide effective leadership to events teams, including the ability to direct activities according to the relevant detailed SOPsEnhance team performance through effective communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Develop and sustain effective relationships with clients, maximizing satisfaction and on-sell opportunitiesCommunicate to his/her superior any issues encountered and other relevant informationOrganise training sessions, daily briefings and other meetings as required; ensure staff has the tools, training and equipment to carry out job dutiesConduct periodic formal reviews with the Events Team on their targets and goalsConduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the teamRecommend and/or initiate salary, disciplinary, or other staffing/human resource-related actions in accordance with hotel or company rules and policiesAct as escalation point for clients and members of Events Team and provide resolution to issuesGUEST EXPERIENCEProcess customer inquiries in accordance to specified service standardsDevelop and deliver relevant documentation to the customer (e.g. loyalty programmes, area attractions, restaurants, facility information)Assign appropriate designated Event personnel based on the event requirementIn the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivityEnsure the team meets with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billingPlan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experienceAnalyse and action against client satisfaction surveys to improve services and identify further business opportunitiesRESPONSIBLE BUSINESSDevelop awareness and reputation of the hotel and the brand in the local communityCoordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment Perform other duties as assigned.