给员工示范和明确工作职责,以确保前后场及公共区域卫生能够符合标准。
Exemplifies and instils upon associates responsibility to ensure that Front and Back of House and Public Area’s cleanliness is maintained up to the required standards.
确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态、服务/促销和设施。
Ensures that all associates are constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities.
建立一个更新的资料档案,包括好的餐厅、酒吧、博物馆、宗教场所、电影院、夜总会、百货商店和购物区等等。
Establishes an updated database, including suitable restaurants, bars, museums, places of worship, theatres, night clubs, department stores, shopping districts etc.
在职责范围内协助准备部门预算。
Assists in the preparation of the Department Budget within his/ her field of responsibility.
准备并检查所有的零用现金和采购请求。
Prepares and checks all petty cash and purchase requests.
确保符合部门运营预算,并严格控制成本。
Ensures that the department’s operational budget is in line and costs are strictly controlled.
协助部门建立完善并且维护部门营运手册,部门营运手册应当反映出酒店政策和程序以及工作过程和标准。确保每年进行回顾,反映出改变。
Assists with the development, maintenance and update of a detailed Departmental Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
汇报和记录所有客人/员工事故并及时跟进。
Reports all guest/ associate incidents and follows up with necessary actions.
登记遗留物品。
Reports “Lost and Found” items.
确保礼宾部及相关区域的顺利运营,并根据现有理念始终提供礼貌、专业、有效和灵活的服务。
Ensures the smooth running of the Concierge department and related areas according to the established concept statement providing courteous, professional, efficient and flexible service at all times.
确保客人满意,并确保所有员工遵守酒店部门营运守则中的规章制度。
Maintains guest satisfaction and that all associates adhere to Policies & Procedures as laid out in the Department Operations Manual.
组织每天所在班次的例会,宣布每天的住房率、到店客人、离店客人、会议/活动,以及需要注意的事项。
Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions/ event and special attention that is needed.
礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报,并及时回馈和跟进。
Handles guest inquiries in a courteous and efficient manner and reports guest complaints or problems if no immediate solution can be found and ensures follow up with guests.
建立并保持良好的宾客关系。
Establishes a rapport with guests, maintaining good customer relationship.
为员工、客人、及其他需要帮助的人员提供准确、及时、可靠的信息及指导。
Provides accurate, timely and reliable information and direction to associates, guests and anyone seeking assistance from the Concierge.
努力建立一个真正的“金钥匙”。
Works towards a true “Golden Keys” establishment.
管理和监督礼宾服务和机场服务的操作。
Oversees the Bell Service and Airport Services operations in the absence of managerial presence.
确保信息公布栏的及时最新。
Ensures that the Lobby function board is up to date at all times.
在必要时协助或充当司机准时接送客人和员工至机场或其他指点地点。
Assist or as be a driver to sends and picks up guest and hotel associates from/ to airport or any designated place punctually in necessary.
熟知酒店所有应急操作程序并能够在紧急事件发生时按照程序执行
Familiar with all emergency procedures and ensure can follow the procedures once emergency case happened