1、Manage ADD and Room Service operations.
负责西餐厅和送餐部运作。
2、Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
设定部门目标,工作计划,预算和规章制度。
3、Treat customers and colleagues from all cultural groups with respect and sensitivity.
谨慎和尊重地对待不同文化群体的客户和同事。
4、Create a positive hotel image in every interaction with internal and external customers.
在与国内外的客人交流时,努力保持酒店的正面形象。
5、Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
保持高水平的酒店产品和服务知识,以便向客人解释和介绍相关的服务设施。
6、Maintain current Hotel information to be able to provide information to guests.
了解最新的酒店知识以提供给客人最新信息。
7、Implement working schedule based on forecast, banquet reservation, group and VIP arrivals.
根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。
8、Record sales, complaints, solutions and equipment.
做好销售、宾客投诉、解决办法及相关人才、设备的记录。
9、To prepare, along with his outlet teams, a yearly Marketing Plan for each outlet, this is on the basis of the yearly business plan.
和各部门团队准备部门的年度营销计划,作为年度营业计划基础。
10、Maintains quality goals by following up, eye for detail, following reports and guest comments, Medium reports, mystery shoppers.
维护并跟踪质量目标,关注细节,跟进报告和客人的评论、媒体报道、神秘者。