JOB PURPOSE Assist with the effective management of commercial areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image. To ensure that the attraction is presented and maintained to corporate acceptable standards in all areas at all times. Act as a Duty Manager as and when business needs dictate, by overseeing and co-ordinating the smooth day to day running of the attraction; to ensure that the presentation of the site meets the quality standards set and that the entertainment provided is of a high quality. Take ownership of any obstacles to the smooth running of the building and follow through to resolution. Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximisation of profit at all times. Oversee the performance and duties of cashiers and the treasury function. Ensure the secure management of all monies and other payment methods. Report on any discrepancies, carrying out audits on a timely basis To assume responsibilities of the General Manager in his/her absence, liaising with Senior Management when appropriate. To assure visitors and employees are in a clean and safe environment that meets health & safety standards as set by company as well as local rules and regulations at all times. To maintain HR files holding contracts, ID’s, training documents and personnel documents up to date.APPLIED KNOWLEDGE & SPECIALIST SKILLS Application of sound business knowledge to carry out staff reviews, inductions, probationary sign off, appraisals and interviews. Arrange staffing levels and rotas to cover the needs of the business with budget guidelines. Capability and sense to take decisions on the spot which may influence daily operations. Requires no formal qualifications, however role requires previous significant operational experience in order to manage the day to day operational complexities within the attraction.