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薪资: 3.8千-4.8千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

JOB OVERVIEW职位概述Under the direction of the restaurant manager or assistant restaurant manager, and within the limits of established InterContinental Hotels Group Policies and Procedures, assist overseeing and directing restaurant operation and administration.在洲际酒店集团的政策和程序下,配合和协助餐厅经理及副经理的工作,负责餐厅运作及管理方面的工作。      At HUALUXE®, we want our guests to feel accomplished and respected.  To help them we need you to offer intuitive Chinese hospitality and:在华邑®酒店,我们让我们的客人感到事业通达,尊重认同。为了达到这个目标,我们需要你提供知礼尊客的中华待客之道,同时还要:Show Chinese Etiquette – by greeting our guests by extending      the spirit of our signature welcome and indulge them in Chinese      hospitality by being humble and discreet in observing Chinese protocol.尽显中华礼仪 – 向客人展示我们标志性的欢迎,并用谦恭得体的中华待客之道来款待我们的客人。·       Respect and Recognize – by recognizing guests’ status by customizing service and adapt to guest preferences making them feel a cut above the rest.·       表达尊重认同 – 通过为客人提供量身定制的服务来认知客人,顺应客人偏好,从而彰显客人独一无二的尊贵身份。·          Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.·          协力成就事业 – 充分理解我们客人的事业及社交需求,主动行动,提供高效准确的服务,力求超越客人期望。FINANCIAL RETURNS 财务回报:Must be aware of the importance of      beverage sales within the outlet, and sees to it that every effort is made      by the waiters and waitress's to sell the maximum number of drinks      possible. And to ensure that all beverages sold are as per the quality and      presentation standards of the Hotel.必须明白餐厅酒水销售的重要性,保证每个服务员都尽了最大努力扩大销售量,并保证所卖的酒水符合质量要求和酒店的标准。To assist Manager in the planning,      implementation and running of promotional events.协助经理计划、组织和实施促销活动。To ensure that all products and services      ordered appear on all guest checks, and that all items are properly      accounted for, correct prices charged. And that all Moines due are      collected from the guest.保证所有卖出的产品都正确纪录在账单上,确保所有项目都正确核算,向客人收取该收的费用。Supervise cash handling and banking      procedures监督现金操作和银行程序。Prepare daily banking and cash flow      reports准备每日的银行和现金流动报告。Establish and instruct staff in cash      security procedures建立和指导员工执行现金安全程序。Deal with irregular payments处理无规律的付款。Up-sells property facilities全面销售产品。·         To maintain a breakage prevention program designed to minimize breakage of operating equipment, and to liaise directly with the Chief Steward and recommend changes to policies or procedures.·         设计一个破损的计划,将经营用具的损失减少到最小;和管事部负责人保持联系;对经营方针和程序提出改进措施。PEOPLE员工团队:·         Assist identify training needs and plan training programs for the associates.·         协助确定培训需要,计划培训内容。·         Conducts training for the associates in accordance with the Annual Training Plan in order that associates have necessary skills to perform their duties.·         按照年度培训计划参与指导培训, 以保证所有员工具备相应的服务技能。·         Liaises and inform the Food and Beverage Department and Human Resources Department of all training session·         所有培训都需要联系并通知餐饮以及人力资源部门Assists in the training of the      associates ensuring that they have the necessary skill to perform their      duties with maximum efficiency.协助培训员工确保他们具备相关必要的服务技能, 高效率的完成任务·         Assists in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.·         关心员工的福利,安全以及发展,协助构建一个扎实肯干的团队。Associate development, counseling and      resolving staff conflict员工的成长,对员工的关心沟通和解决员工矛盾纠纷GUEST EXPERIENCE 宾客体验:·         Assisting manager in the outlet’s operation.·         协助经理部门的运转·         Associate duty roster and station plan.·         安排部门排班表和工作区域分工·         Handling of guests complains.·         处理客人投诉·         Checking on associate discipline, grooming standards and punctuality and that all leave and sick leave requests are handed to the Restaurant manager.·         检查相关的部门纪律和员工的仪容仪表和准时上班,所有事假和病假的要求都要通过餐厅经理·         Checking of guests’ satisfaction and proper handling of feedback and follow-up.·         检查客人的满意度和处理适当的客人反馈及跟踪到底·         Performs opening duties as assigned. (Check list)·         完成开餐分配的任务(根据检查表)·         Performs closing duties as assigned. (Check list)·         完成收餐分配的任务(根据检查表)·         Restaurant maintenance and housekeeping.·         餐厅的维护和家务管理·         To update and disseminate relevant information to associates.·         更新和传达相关信息给员工·         To comply with any reasonable request made by the Manager or Food and Beverage Director.·         完成经理和餐饮总监的合理要求。·         To supervise the service within the restaurant, to ensure that the service standards, quality of product , and also to give training and guidance.·         监督餐厅的服务工作,保证服务标准、产品质量和给予培训的指导·         To ensure that the Hostess staff perform all duties as are required, that the front reception area of the restaurant is neat and tidy. And that the reservation book is properly maintained.·         保证迎宾员按照要求迎宾,餐厅前台接待区域干净整洁,正确记录预定信息。·         To check and review all operating par stocks of condiments, guest and restaurant supplies and operating equipment used within the restaurant. To ensure that there is sufficient stock for each day's trade, requisitioning where required any equipment or supplies that are necessary.·         检查所有的调味品、餐厅供应品以及经营用具,保证有日常经营所需的足够的存货,领取需要的用具和供应品。·         To assist the restaurant manager with the restaurant guest recognition program.·         协助经理认知客人。·         Ensure that all Buffet set-ups are correct, fresh and appealing, and to ensure that all set ups are as per the standards outlined in the operating policy and as required by the Executive Chef.·         确保所有的自助餐摆台正确,新鲜、诱人,并保证所有的摆台都符合经营方针的标准和行政总厨的要求。·         To assist the restaurant manager in spot checks of the restaurant, to ensure cleanliness of the operation at all times.·         协助餐厅经理检查餐厅,保证经营过程的清洁、干净。·         To assist the restaurant manager in spot checks of the restaurant to ensure that all repairs and maintenance has been carried out, reporting any new areas that need attention. And ensuring follows up within a time frame of 14 days.·         协助餐厅经理检查餐厅,保证所有的修补和维护都已经进行,汇报需要维修的地方,并保证在14天之内跟踪完成。·         To ensure that all menus are clean, neat and tidy, free from marks and dirt, stains or watermarks. Replacing any menu with a new one as is required.·         保证所有菜单都干净、整洁、美观,没有痕迹、污渍和水印。更换所有应该更换的菜单。·         To assist during the service periods with actual service to the guest during periods of high business.·         在营业高峰时间,协助为客人服务。·         To assist the restaurant manager at all times, ensuring a high level of co-operation at all times.·         协助餐厅经理,保证餐厅随时都能很好的合作。·         Must always maintain a professional image at all times, be friendly and smiling at all times when in contact with guests and staff alike.·         随时保持专业的形象,和客人及员工打交道时,态度友好,面带微笑。·         Ensure prompt and courteous service at all times, and ensure that all guest enquiries are deal with at all times.·         提供快速礼貌的服务,保证所有客人的要求都得到满足。·         Greet and escort guests to their table during high business periods, to ensure guests are seated quickly and not waiting at the entrance.·         在营业高峰时期,欢迎客人并为客人领座,保证客人快速入座,不要让客人在门口长时间等待。Ensure that all staff is at their      assigned stations, and that works assignments have been issued and      understood.确保所有的员工都在指定的岗位,指定的岗位清楚明确。·         When presenting menus to guests or answering guest questions as to the menu content, the person must be fully aware of all menu items and services that are offered, and be able to explain them accordingly.·         当递给客人菜单或回答跟菜单有关的问题时,必须完全明白菜单上的项目和提供的服务,并能够相应的解释它们。·         Supervise the maintenance of service equipment·         监督服务设备的维护·         Control stock and monitor security procedures·         控制库存和监督安全程序·         Supervise functions·         监督营运情况·         UTD and Roster·         假期和排班表·         Weekly entry of associate overtime and allowances·         每星期的员工加班的津贴补助·         Updating of annual leave, PHs, MCs and other forms of leave.·         更新员工的年假, 公共假期和其他假期·         Outlet weekly roster to be completed 3 days in advance.·         部门每周的排班表需提前3天完成·         Keeping track of outlet’s operating cutleries and crockery to ensure par level for smooth operation.·         确保餐厅运作的餐具和瓷器使用正常·         Requisition of items, which need to be replenished due to breakages or replacement.·         申请餐具物品为及时补充破损数量和填补空缺·         Responsible for raising stewarding/dry store requisition form.·         负责增加管事和仓库储存申请表·         Monthly stock take of both the stewarding equipment and dry store par, with reference to checklists issued by the stewarding department and cost control respectively.·         月度储存管事用品及仓库储存物品清单都要分别发给提及到的管事部的成本部·         Responsible for the maintenance of all operating equipment and properties in the outlet.·         负责餐厅所有运作资产物品的维护·         To raise engineering work order and co-ordinate damaged items for repair.·         负责工程维修的下单和被损坏相同物品的维修·         Liaise with engineering department for repair status and for collection of repaired items.·         负责与工程部联系, 跟办维修情况和收集维修项目·         Checking of void checks against daily void check report to ensure that all void checks are accounted for.·         根据每日作废的支票项目报表检查作废的支票项目, 确保所有单据都有说明原因·         Submission of void checks report and void checks together with daily media.·         使用电子板提交作废的支票报表及作废的支票一起·         Collection and monitoring of daily outlet’s tips collection.·         收集和监督每日部门小费的捐款·         Responsible for all artwork and display relating to all promotions taking place in the outlet.·         负责部门所有相关艺术品陈列放置推广位置·         Responsible for decoration of outlet during festive season and other special events·         负责节假日, 特殊假期和特殊宴会餐厅的布置装修·         In the absence of Manager/Assistant Manager:·         餐厅经理和餐厅副经理不在时:-            To attend the daily F&B morning briefing at 10.30am.-            参加餐饮部10:30 晨会-            To conduct the daily roll call at in the outlet for all associates-            负责引导每日员工召集-            To brief associates on operational aspects and updates on happenings in the department, division and hotel wide.-            传达信息给员工在餐厅运作上的政策和特殊事件,区分和酒店决策-            To check associate grooming.-            检查员工的仪容仪表-            Responsible for the operation of the outlet.-            负责餐厅的运作-            Handling of guests complains and enquires, logs all complaints in log book for further follow up-            解决客人的投诉和询问,并记录在值班日记上以便进一步跟踪调查-            Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up-            换班中尽量解决所有的抱怨,并记录在值班日记上以便进一步跟踪调查RESPONSIBLE BUSINESS 企业责任:·          Ensures that all associates have a complete understanding of and adhere to the Hotel’s Policies relating to Fire, Hygiene and Safety.·          确保员工对酒店的防火,卫生以及安全制度有着深刻的理解并严格执行。·         100% adhere to FSMS policy; ensure food safety and hygiene policy.·         确保严格执行食品安全卫生的标准。·         Ensure Best Practice is complied in the outlet.·         确保最佳节能方案在餐厅的执行。·         Recycles wherever possible·         再进行循环利用资源。·          Ensure staffs participate in hotel activities concerning responsible business.·          确保员工参与酒店发起的企业责任的各项活动。ACCOUNTABILITY 职责This job is the restaurant operation job, report to Assistant Restaurant Manager. Typically supervises hostess, F&B service attendant & etc.此岗位为餐厅运营职位,需向餐厅副经理汇报。一般需监管餐厅领位,服务员。QUALIFICATIONS AND REQUIREMENTS 任职要求Complete Tertiary education. 1 to 2 years working experience in a      similar capacity with international chain hotel. Must speak fluent      English. Excellent Customer relation, problems solving and time management      skills高等教育学历,一到两年在国际连锁酒店同等职位的工作经验。可熟练地运用英语对话。优秀的客户关系, 拥有处理问题和时间管理经验。This job requires ability to perform the following此职务要求有能力完成下列活动:·         Fair and firm management abilities with high influencing skills·         扎实牢固的管理能力及较强的影响力。·         Strong Administration skill·         很强的管理能力。·         Ideal Leadership skills·         理想的领导技能·         Strong knowledge of Food and Beverage (Wine, Spirits)·         丰富的餐饮经验(葡萄酒,烈酒)·         Initiative·         积极主动·         Creative and innovative·         具有创造创新能力·         Hands-on approach to all operational aspects·         能处理所有的营运问题。·         Posses a high personal and work standard·         具备很强的人格魅力以及工作风格。·         Excellent Verbal & Written Communication Skills·         很好的口头与书面表达能力·         Self-motivated·         有理想有目标·         Coaching Skills·         具备训练的技巧·         Advanced computer skills·         高级的电脑技能·         Ability to devise and conduct staff training sessions·         能够独立制定并指导员工的培训·         Excellent Interpersonal Skills·         优质人际关系·         Strong Marketing Knowledge·         对市场知识非常了解Ideal trainer and popular figure among colleagues, superiors and      guests. Advanced financial skills and knowledge受同事,主管以及客人的欢迎并且也是个理想的培训者,有着超强的财务知识和技巧。Complete Tertiary      education. 1 to 2 years working experience in a similar capacity with      international chain hotel. Speak fluent English. Excellent Customer      relation, problems solving and time management skills高等教育学历,一到两年在国际连锁酒店同等职位的工作经验。可熟练地运用英语对话。优秀的客户关系, 拥有处理问题和时间管理经验。This job requires ability to perform the      following此职务要求有能力完成下列活动:-            Ideal Leadership skills-            优秀的领导能力-            Good command of English-            好的英语能力-            Professionalism-            专业技能强-            Goal Focus-            确定目标-            Initiative-            主动性-            Basic knowledge of Food and Beverage-            食品酒水基础知识-            Creative and innovative-            具有创造创新能力-            Hands-on approach to operation-            能处理所有的营运问题。-            Cost Conscious-            成本意识-            Basic Stewarding Knowledge-            基础管事知识-            Well groomed and composed-            良好的仪容仪表, 自信沉着-            Presentable-            素质较好-            Basic Computer Skills ( Word, Excel, Power Point )-            基本电脑知识-            Rapport Building-            亲和力的建设-            Good Verbal & Written Communication Skills-            良好的读写沟通技巧-            Careful, Considerate & Compliant-            细心, 适应性强, 考虑周全

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明

 To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。In consultation with the Manager、Superviser, agreeing and implementing actions to make improvements to customer service.与经理、主管商讨,并做到如何提高对客服务意识,达成一致标准并采取相应的行动。By completing checklist in product knowledge.能够达到产品知识的要求。To actively check team member product knowledge on each shift.在工作中随时检查员工的产品知识。Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for lunch and dinner.  This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day.遵守服务程序,保证餐厅的各个区域都符合午餐及晚餐的服务标准。其中包括收银台的准备工作,及和厨师交流,餐厅预定的详细情况。Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone.检查餐厅当天预定,保证员工能够按照预定准备及正确摆台,做好相应的准备,并能致电确认预定。By assisting kitchen team member where required and carry out any reasonable duties requested by the Manager.在必要的时候协助厨房的同事,并完成经理交代的任务。By ensuring all team member is briefed for the details of the shift ahead.确保所有员工提前了解换班的详细安排。By completing checklist on preparing the restaurant for service.完成账单检查表以准备餐厅服务。To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals.在生意变化的基础上调整员工排班,做任何变化要确保餐饮部服务质量及预算。Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost.控制每个人员的分配,以确保顾客的期望得到满足而达到预期的人员成本。Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’.协助餐厅经理进行就职培训,及在职培训。Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence.为提高员工的工作技能及自信心,在每个班次的工作之后总结他们的工作表现。

薪资: 2.8千-3.5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster.质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告。 Communication, Training and Development: Assist the Outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire Hotel.交谈,训练和发展: 提醒经理合作的归纳,训练,劝导和发展. 进行高档位推销. 处理每天的训练.精通物品和服务能力在餐饮部。 Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.完成周期餐厅内视察,检查餐厅的整体情况,固定设备的修理,试用及操作设备,有必要的情况下申请设备维护。 Financial: Maintain a cost conscious attitude. Monitor changes to the volume of business and react accordingly. Monitor restaurant reservations and booking ensuring they are recorded and processed according to established outlet procedures.财务: 保持价钱意识的态度, 控制生意的影响和起伏,控制餐厅的预约确保是按适当的步骤进行。

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告。交谈,训练和发展: 提醒经理合作的归纳,训练,劝导和发展. 进行高档位推销. 处理每天的训练.精通物品和服务能力在餐饮部。完成周期餐厅内视察,检查餐厅的整体情况,固定设备的修理,试用及操作设备,有必要的情况下申请设备维护。财务: 保持价钱意识的态度, 控制生意的影响和起伏,控制餐厅的预约确保是按适当的步骤进。Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster.Communication, Training and Development: Assist the Outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire Hotel.Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.Financial: Maintain a cost conscious attitude. Monitor changes to the volume of business and react accordingly. Monitor restaurant reservations and booking ensuring they are recorded and processed according to established outlet procedures.

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

Inspects, when requested by Executive Chef , perishable food items received for quality control.根据行政总厨的要求,检查购入易损货物的品质。 Passes on to the Executive Western Chef daily market list requirements.         将每天的购货单上交行政西厨。 Responsible for the production, preparation and presentation of all food items, in area concerned, to ensure the highest quality at all times. 负责本部所有食品的准备、烹饪、装饰,达到质量标准。 Assist or executes inspections of physical aspect the food preparation areas.协助并监督厨房的卫生情况。 Attend to specific guests as required. 关注重要客人。 Interact with individuals outside the hotel including but not limited to, clients, suppliers, government officials, competitors and other members of the local community, when requested to do so by the by Executive Western Chef.根据厨师长的要求,会见饭店外的客人、供货商、政府官员、同行及其它人员。  Appraise the performance subordinate chef and use effective coaching and counseling for positive improvement.表扬鼓励行为优秀的下属厨师,并有效的指导积极的改进。  Support subordinate chef with an effective training program to make them aware of the expectations and responsibilities that their positions entail.为下属厨师的培训项目提供有效的支持,使之达到其职位的期望和相应。 Establish and maintains effective employee relations in his section. 建立并保持本部良好的人事关系。 Conduct under the guidance of the Executive Western Chef , such functions as interviewing, hiring, employee orientation, performance appraisal, coaching, counseling, and suspension if necessary, to ensure appropriate staffing and productivity.在总厨的指导下,对人员进行面视、聘用、熟悉环境,表扬、培训、劝告及停职等方    面的工作。 Develop formal training plans and conducts on the job training sessions for kitchen employees.制定正式的培训计划并参加厨房员工的培训。 Report directly to the Executive Western Chef.直接向行政总厨汇报。 Provide functional assistance and direction to the kitchen operation.协助并指导厨房的工作。 Maintain interdepartmental working relationships.保持良好的内部工作关系。  

薪资: 4千-5千 经验:3年以上 企业类型:国内高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

岗位职责:1.领导宴会部员工,认真完成各项宴会接待任务。2.关心员工的工作、学习和生活,掌握员工思想动态。3.及时处理客人投诉,抓好宴会部服务态度和服务质量。4.抓好设备的维修和保管工作,努力减少餐具、用具的损耗。5.负责服务员的业务培训工作。6.抓好饮食卫生工作,严格饮食环境卫生、餐具卫生、食品卫生、操作卫生、个人卫生的管理。7.搞好与其他部门的协调工作。8.熟悉各种宴会的餐厅布置、台面设计、菜肴酒水及服务规范。9.合理安排人力和餐具用具,保证宴会按时进行。10.熟练编制宴会菜单。

薪资: 3.5千-5千 经验:不限 企业类型:国内高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

岗位职责1.熟练掌握餐饮厅面的操作,并能迅速解决突发问题2.严格执行卫生标准,确保食品出品符合卫生标准和公司要求3.高效完成上级安排的工作岗位要求1.大学专科以上或同等学历毕业;2.必须具备2年以上相关工作经验;3.具有良好的外表、和开朗的性格4.具有较强的管理能力、及良好的人际关系。

薪资: 5千-6千 经验:3年以上 企业类型:国内高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

岗位职责⒈实施工作标准和服务程序,督促员工严格履行其岗位职责。2.根据营业情况,对服务员进行工作任务分配,确保提供优质服务。3.与宾客和厨房保持良好的工作关系,及时向经理和厨师长反馈宾客对食品,服务方面的信息,不断提高餐饮产品和服务的质量。4.了解客情,亲自为重要宾客服务。5.处理餐厅里发生的问题和宾客的意见,并及时向经理汇报。6.定期检查,清点餐厅的设备、餐具、布草等物品,将结果汇报给经理。岗位要求1.大专以上学历或同等学历,三年以上服务员工作经历,一年以上主管岗位工作经历,能用一门外语进行对客服务。2.有一定的组织和管理能力,具有熟练的餐饮服务技能。3.热爱本职工作,工作勤勤恳恳,认真负责。4.身体健康,仪表端庄。

薪资: 2.5千-3千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

随时留意客人动向,督导员工主动、热情、礼貌待客。要求服务员熟悉菜肴特点,善于推销菜肴与酒水。掌握市场信息,了解客人需求变化,做好相关信息的收集和积累工作,并及时反馈给上级领导。了解各国风俗习惯、生活忌讳。保持餐厅设备设施整洁完好,有效及时保修和提出更新添置意见。礼貌、迅速、高效地对所有宾客提出的问题、投诉或要求予以响应,确保达到较高的客户满意度。

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:全国-全国 食宿:提供食宿

岗位职责:1. 维护酒店形象,提高服务意识 2. 根据餐饮部的年、月度工作计划,带领员工积极完成各项接待任务和经营指标,努力提高餐厅的营业收入。3. 参加部门例会,提出合理化建议,了解每日接待和预订情况。4. 组织带领员工完成每日接待工作,全面掌握客人用餐状况。5. 及时征询宾客意见、建议,解决出现的问题,处理客人投诉。6. 及时检查物品及设施的节能状况、清洁卫生、服务质量,使之达到所要求的规范和标准,并保证高效、安全、可靠。7. 负责工作交接本的填写,保证各环节的衔接,使接待工作顺利完成。8. 负责点单跟进、服务的随即抽查和指导、客户的拜访、客户意见、建议的收集、菜品的跟进、流程的执行、个性化服务的落实、餐具、器皿的关注等9. 做好餐厅销售服务统计和客史档案的建立工作。10. 监督卫生工作,包括员工个人卫生、食品卫生、餐具卫生、环境卫生和操作卫生。11. 掌握员工思想动态,常与员工沟通,关心员工的学习和日常生活。 12. 经常在工作中表扬作努力或出色的员工,指正不足之处,做到公平、公正、公开。13. 协助上级组织、实施相关的培训活动,及人才开发和培养工作。14. 协助上级做好与相关部门的工作协调,处理各类突发事件。15. 完成上级交办的其他任务。任职资格:◆ 可接受区域性外派(海南、福建、云南、南昌、广西、广东)◆中专或高中以上学历;◆ 普通话标准,英语口语流利者优先录用;◆ 1年以上同岗位工作经验;◆ 五官端正,形象良好;◆ 认同企业文化,融入企业。◆ 具有良好的沟通能力、敬业精神、职业道德操守,以及较强的责任心和事业心。

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:全国-全国 食宿:提供食宿

岗位职责:1.维护酒店形象,提高服务意识。2.在餐饮部经理的领导下,贯彻酒店经营方针和各项规章制度,负责餐厅日常管理和接待工作,不断提高自身和员工的业务水平,通过高质量、高水准的服务吸引更多客源以获取最佳效益。3.根据餐饮部的年、月度工作计划,带领员工积极完成各项接待任务和经营指标,努力提高餐厅的营业收入。4.协助上级做好部门日常管理工作,贯彻执行公司经营政策、食品安全卫生制度。 5.做好员工的关怀和沟通工作,带头执行酒店各项规章制度。6.做好与部门其他人员的沟通协调工作,确保工作的顺利进行。7.负责点单跟进、服务的随即抽查和指导、各领班工作任务的检查、客户的拜访、客户意见、建议的收集、菜品的跟进、流程的执行、个性化服务的落实、餐具、器皿的关注等。8.负责员工仪容仪表的检查及整改工作。9.协助经理不断改进完善工作标准和服务程序,并督导实施。10.及时检查物品及设施的节能状况、清洁卫生、服务质量,使之达到所要求的规范和标准,并保证高效、安全、可靠。11.征求宾客意见和建议,处理客人投诉,监督建立并完善客户档案。12.经常在工作中表扬作努力或出色的员工,指正不足之处,做到公平、公正、公开。13.协助上级组织、实施相关的培训活动,及人才开发和培养工作。14.协助上级做好与相关部门的工作协调,处理各类突发事件。15.完成上级交办的其它工作。任职资格:◆ 可接受华南区域范围内外派(海南、云南、南昌、广西、广东、福建)◆中专以上学历;◆ 普通话标准,英语口语流利者优先录用;◆ 1年以上同岗位工作经验;◆ 五官端正,形象良好;◆ 认同企业文化,融入企业。◆ 具有良好的沟通能力、敬业精神、职业道德操守,以及较强的责任心和事业心。

薪资: 面议 经验:不限 企业类型:有限服务中档酒店
地区:云南-昆明 食宿:提供食宿

Quality Required    任职要求 1. Vocational school educational background or above.    专科以上学历;2. Behave decently and good at communicating.   仪表端正,语言表达能力强擅于沟通;3. Experienced supervisor with skills of restaurant operation.    拥有餐饮服务经验并具有餐厅运营的一般性知识者优先考虑;Workplace: Bolian Resort & SPA Kunming 工作地点:昆明柏联酒店

薪资: 3千-4千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:云南-昆明

1、熟悉宴会服务的操作流程;2、对餐饮部其他岗位的运作有充分的认识;3、热爱本岗位工作,有管理好自己和约束他人的能力;4、熟练操作、使用宴会器材、设施、设备,并能对员工加以培训;5、根据宴会工作的指示和客人具体要求,安排员工做好宴会场地的摆放和装饰布置;6、能妥善处理客人的投诉。

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

西餐厅/送餐部/宴会厅 主管/领班在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。监督现金的处理和存放程序。编制每日存款和流动资金报告。制定并指导员工执行现金安全制度。处理异常的付款情况。监督服务设备的维护保养。监督客用设施和服务的标准。

薪资: 4千-5千 经验:不限 企业类型:景区
地区:全国-全国 食宿:提供食宿

任职资格如下:  餐饮主管 1.男女均可,男性23-28岁,男性身高1.75米以上,女性22-28岁,身高1.65米以上,中专以上学历。  2.性格开朗,外貌形象气质佳,有较强的事业心和责任感。3.具备相当流利的外语交流。  4.熟悉餐饮工作流程,能有效地开展培训。  5.具有沟通协调、管理及组织能力,具有良好的团队精神,能够带领下属完成工作任。 6。从事过四星级以上酒店相关职位管理两年以上经验。  餐饮领班  1.男女均可,22-28岁,身高1.62米以上,中专以上学历。  2.性格开朗,外貌形象气质佳,有较强的事业心和责任感。 3。熟悉基本的餐饮服务技巧,熟悉基本的酒类及其他餐饮项目的知识,较强的团队合作能力。4.具有从事过高星级以上酒店相关职位管理一年以上经验。  餐饮服务员  1. 男女均可,男性18-25岁,身高为1.70米以上,女性18-23岁,身高1.60米以上。2.初中以上学历,性格开朗,语言谈吐清晰。3. 略懂使用一般的外语交流。  4. 对酒水具有初步的专业知识,懂得水果盘的制作及装饰。5. 具有从事过相关岗位工作经验者优先录

薪资: 3.5千-4千 经验:不限 企业类型:企业类型
地区:云南-昆明

岗位职责1、负责门店前厅日常管理工作;2、监督、推行餐厅的各项正规化管理制度;3、熟悉餐厅的主要服务对象,了解客人的餐饮需求,有针对性地开发和提供能满足他们需求的餐饮产品和服务;4、对餐饮采购、验收和储存进行管理与控制,降低成本减少浪费;5、加强餐厅的日常管理,提高餐厅员工对客服务质量;6、配合领导完成各类工作。任职资格1、22岁以上,高专以上学历;2、有从事餐饮行业管理5年以上工作经验;3、熟悉餐厅管理和服务方面的知识,具有熟练的服务技能;4、有较高的处理餐厅突发事件的应变能力及对客沟通能力;5、热爱服务工作,工作踏实、认真,有较强的事业心和责任感。 职能类别: 店长/经理 微信分享

薪资: 2.8千-3.5千 经验:2年以上 企业类型:企业类型
地区:云南-昆明

1、有一年以上相关岗位的工作经验2、初中以上文化程度,形象气质佳; 3、熟悉餐厅管理和服务方面的知识,具有熟练的服务技能; 4、有较高的处理餐厅突发事件的应变能力及对客沟通能力; 5、热爱服务工作,工作踏实、认真,有较强的事业心和责任感。 一经录用,待遇从优,期待您的加入! 职能类别: 餐厅领班 微信分享

薪资: 5.5千-7.5千 经验:1年以上 企业类型:其他
地区:全国-全国 食宿:提供食宿

岗位职责1.协助部门经理带领餐饮团队完成餐厅及酒吧相关工作,保证服务的质量和客户满意;2.为员工组织相关培训以提高技能和团队执行力;3.经理下达的其他工作。岗位要求1.大学专科以上或同等学历毕业;2.必须具备2年以上相关工作经验;3.具有良好的外表、和开朗的性格4.具有较强的管理能力、及良好的人际关系5.一周工作6议案【G.O福利】:双人住宿;一日三餐国际自助餐厅;吧台饮料畅饮;度假村内所有娱乐活动及场地设施免费使用;机场接送服务;工作满一年往返度假村和住址机票;完善的工作意外伤害保险及社会保险;国际化G.O团队;拥有登台演出的机会;每年轮换海外及大中华区度假村工作机会;Club Med海外度假村免费房间;快速晋升通道。

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