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薪资: 7千-1万 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

Oversees and directs all aspects of the Bell service operations.监督和指导行李服务的各方面工作。Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.领导协调客人的需求,特殊要求和请求来确保为客人提供卓越和超值的服务。 Supervise and direct Bell Desk activities and Bell Staff.对行李服务台的活动和行李服务人员实施监督和指导。Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail.负责挑选和分发客人的信件及行政信件,并将无人接收的信件送返发信人。Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests.提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits.最先向客人推荐本酒店的餐饮营业场所,熟知这些营业场所的营业时间和各自的特长。Ensure the lobby is always kept in an orderly fashion.确保大厅始终保持整洁。Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management.在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times.负责维护酒店信息簿(功能板),并确保所有信息的准确性和实效性。Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日。Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently.确保所有行李服务人员随时保持衣着整洁,工作守时,并且能够快速和高效的完成任务。Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager.处理与客人相关的问题,在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。Works with Superior and Human Resources on manpower planning and management needs.与上级领导和人力资源部一起进行人力规划和管理需求。Works with Superior and Director of Finance in the preparation and management of the Department’s budget.与上级领导和财务总监一起编制和管理部门预算。Supervises the Concierge and Transportation operation and workflow to maximize guests’ satisfaction.管理礼宾部和车队的运作和工作流程,使宾客满意度最大化。Ensures FIT’s arriving and departing by limousine are met and greeted and are given a smooth and seamless check-in and check-out.凡是订车的散客到达和离店必须要迎接和欢送, 保证客人的顺利入住和离店。

薪资: 7千-1万 经验:2年以上 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

Manages all operational tasks as well as their respective delegation and follow-up.管理礼宾部所有运营任务以及与之相关的委派与跟进。Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.积极参与部门日常运营,以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。Knowledgeable about all events and information of the immediate and surrounding area, while maintaining a library of relevant information.熟知酒店周边区域所有各项活动和信息,并建立实时更新的信息资料库。Provides guidance and motivation to the Concierge Team. Establishes and communicates on a daily basis with the Concierge Team. A strong commitment to Colleague Satisfaction.指引并激励礼宾部团队,与团队建立实时的沟通,并且对人才满意度负责。Management of the guest service experience / personalization.确保个性化服务以提升客人体验。Regular communication with the night shift Duty Manager regarding the supervision of the night shift Concierge personnel, identifying and dealing with any issues that may arise.与夜班值班经理保持沟通以了解夜班礼宾部同事的情况,分辨并解决可能发生的问题。Knowledge and Experience知识和经验Minimum three (3) years relevant experience in a similar position in a renown international hotel brand在国际酒店内从事至少三年类似岗位的经验PMS and Office software knowledge熟悉并掌握Opera酒店管理系统和各类办公软件Excellent oral and written skills in Mandarin and English优秀的中英文听说读写能力Members of Les Clefs d’Or金钥匙会员Well connected with local market与本地市场有紧密的联系 Competencies 技能Strong organizational & leadership skills优秀的组织能力和领导能力Analytical skills a must combined with creativity and initiative结合了创造性和主动性的分析能力Excellent interpersonal & communication skills.优秀的人际关系和沟通能力Highly organized, quality and results oriented person极具计划性,并以质量和结果为导向Service oriented with an eye for details以服务为导向的敏锐洞察力Confidently able to resolve problems and make decisions自信的解决问题与决策的能力Good presentation, influencing and training skills优秀的表达、影响和培训能力Adaptable and flexible and able to embrace and respond to change effectively适应性强,灵活并能有效地接受和应对变化Effective management style, approachable有效的管理风格,平易近人Proven effective development of others, great motivator善于发展他人及卓越的激励能力 

薪资: 5千-1万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

岗位职责1. 对礼宾部进行日常管理,处理部门突发事件。2. 熟知当地及周边景区景点,餐馆,娱乐场所及商务中心,为客人提供个性化服务。3. 培训部门员工,促进工作水平的提高及进一步的职业规划。4. 致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。5. 为顾客提供热情周到的服务,有宾至如归感。6. 引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。7. 有条理的安放和储存客人的行李并确保安全。8. 确保大厅的整洁卫生,及常用客用资料和物品等的补充更新。9. 确保根据不同需求为宾客提供票务信息确认,预定等服务。10. 确保礼宾部准确的信息传递,保证酒店和宾客每日包裹邮件的正常收发。11. 对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。12. 对礼宾部日常用品予以管理控制,节约成本。13. 坚持酒店安全制度、紧急情况处理规定和程序。岗位要求1. 具有国际品牌酒店同等职位工作经验优先考虑。2. 优越的数据理解性,能对日常营运的数据给予合理恰当的解释。3. 以客户为导向,擅长于处理宾客关系,能快速有效的应对各种问题。4. 具有管理、指导、激励下属员工工作和评价员工工作表现的能力以及督促、开展部门员工培训的能力。5. 善于同其他部门沟通与合作,具有解决部门财务、人事、工程设备、公共卫生等方面问题的能力。6. 具有极强的应变能力,组织能力和协调沟通能力。

薪资: 8千-1万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

岗位职责1.直接负责礼宾部的工作。2.对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。3.管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。4.负责所有的特殊事情和酒店服务的有关信息的公告。5.确保工作区域内的所有设备处于良好工作状态。6.参与员工的培训工作。负责员工的日常培训,制定培训计划。7.宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。岗位要求1.大专以上学历,有同岗位工作经验3年以上2.身体健康,品貌端正,形象气质佳。3.优秀的组织管理能力。4.优秀的交际能和沟通技巧。5.善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。6.   有金钥匙优先考虑

薪资: 8千-9千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-佛山

job overview职位概述· Oversees and directs all aspects of the Concierge service operations· 监督和指导礼宾部服务的各方面工作。· Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.· 领导协调客人的需求,特殊要求和请求来确保为客人提供卓越和超值的服务。 At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:Be charming by being approachable, having confidence and showing respect.Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.在洲际酒店及度假村®,我们希望宾客感觉风格独特、时尚现代和深入洞悉,这意味我们需要你:亲切、充满自信、体现尊重来展现富有魅力的你。理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持专注当下。见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻,做到令人难忘。Duties and Responsibilities工作职责· Supervise and direct Bell Desk activities and Bell Staff· 对行李服务台的活动和行李服务人员实施监督和指导。· Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail· 负责挑选和分发客人的信件及行政信件,并将无人接收的信件送返发信人。· Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests· 提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。· Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits· 最先向客人推荐本酒店的餐饮营业场所,熟知这些营业场所的营业时间和各自的特长。 · Ensure the lobby is always kept in an orderly fashion· 确保大厅始终保持整洁。· Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management· 在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。· Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times· 负责维护酒店信息簿(功能板),并确保所有信息的准确性和实效性。· Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures· 在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日。· Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently· 确保所有行李服务人员随时保持衣着整洁,工作守时,并且能够快速和高效的完成任务。· Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager.· 处理与客人相关的问题,在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。· Works with Superior and Human Resources on manpower planning and management needs· 与上级领导和人力资源部一起进行人力规划和管理需求。· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.· 与上级领导和财务总监一起编制和管理部门预算。aCCOUNTABILITY责任范围Number of employees supervised –管理的员工Direct  Concierge / Bellman直接       礼宾主管,行李员Indirect      N/A间接          无Annual Operating Profit/Payroll Budget –年度经营利润和薪金预算· Department Budget· 部门预算             Key Metrics –主要绩效指标· Department Budget· 部门预算 · Guest Satisfaction Survey· 宾客满意度调查Decision Making Responsibilities (Decision Rights) –决策职责(决策权)﹣· Department Budget· 部门预算· Matters pertaining to Concierge operations· 与礼宾部运营相关的事宜· Within the authority as assigned for Hotel Band 6 role· 酒店职位6级所拥有职权范围QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills –技能要求· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.· 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。· Good writing skills· 具有良好写作技能· Proficient in the use of Microsoft Office and Front Office System· 熟练使用微软办公软件和前台系统· Problem solving, motivating, organizational and training abilities· 具有解决问题,推理,号召,组织和培训能力  Qualifications –学历· Diploma  in Hotel Administration, Hotel Management or equivalent· 具有酒店行政管理,酒店管理或相关的大专学历。 Experience –经验· 3 years’ experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience.  · 拥有2年酒店宾客服务工作经验,包括6个月管理经验,或与此相当的教育和相关工作经验结合的背景。

薪资: 6.1千-9千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

Chief Concierge首席礼宾司To lead the Concierge team and drive the core differences of the W brand throughout the Concierge department. Driving the Whatever/Whenever service philosophy, constantly seeking out ways to WOW our guests while maintaining the service standards of the hotel. The Chief Concierge should be positioned in public areas and act as a primary contact person for providing guest information, answering questions and enquiries and making arrangements for dining, entertainment, tours, transportation requirements and all other services that are provided by the hotel. Finally he is responsible for keeping accurate records of all arrangements made and reporting back on the operations of the section.带领礼宾部团队按照W酒店要求工作。传递随时随需的服务理念,不断寻求WOW客人的方法同时保持酒店的服务标准。礼宾司应为客人提供问询服务,安排餐饮,娱乐,旅游,运输等需求。首席礼宾司还需要负责准确的记录所有的安排和报告。

薪资: 6千-9千 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

岗位职责:-  直接负责礼宾部的工作。确保所有的员工遵守酒店的店规店纪。负责所管辖区域员工的工作情况。-  负责管理行李房,确保所有的行李有行李标签并且存放在合适的位置。-  提供客人感兴趣的事情如:酒店服务,本地风景区,餐厅,医生,观光点等方面信息。-  督导员工的日常工作情况-门童应于酒店门口问候客人、行李员帮助客人提行李、引领客人进房、日常的分送及交通安排工作。-  具有解决问题,推理,号召,组织和培训能力。岗位要求:-  3年同等岗位品牌酒店工作经验。-  良好的英文口头表达和书面表达能力。-  熟练使用微软办公软件和前台系统。-  具有解决问题和组织能力。

薪资: 7千-9千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安 食宿:提供食宿

岗位职责1. 直接负责礼宾部的工作。2. 对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。3. 管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。4. 确保工作区域内的所有设备处于良好工作状态。5. 参与员工的培训工作。负责员工的日常培训,制定培训计划。6. 宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。岗位要求1. 有同岗位工作经验1年以上。2. 身体健康,品貌端正,形象气质佳。3. 优秀的组织管理能力。4. 优秀的交际能和沟通技巧。5. 善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。

薪资: 7千-9千 经验:不限 企业类型:国际高端酒店/5星级
地区:北京-海淀区 食宿:提供食宿

工作职责· 对礼宾部柜台的活动和礼宾部服务人员实施监督和指导· 负责挑选和分发客人的信件及行政信件,并将无人接收的信件送返发信人· 提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息· 最先向客人推荐本酒店的餐饮营业场所,熟知这些营业场所的营业时间和各自的特长确保大厅始终保持整洁,烟灰缸始终干净· 在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作· 负责维护酒店信息簿(功能板),并确保所有信息的准确性和实效性· 在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日· 确保所有行李服务人员随时保持衣着整洁,工作守时,并且能够快速和高效的完成任务· 处理与客人相关的问题,在前厅经理缺席的情况下负责与各部门负责人或行政管理部门联系· 与上级领导和人力资源部一起进行人力规划和管理需求

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:湖南-长沙 食宿:提供食宿

职位描述 Job Description1.指导并控制城市内部服务的日常活动,优化人力并为所有客人提供高效服务。Direct and controls the daily activities of the City insider services, optimising manpower and providing efficient services to all guests.  2.规划月度职责名册和培训计划,提交给前台经理,确保人力按业务需求进行安排。Plan the monthly duty roster and training plan for submission to Front Office manager, ensuring manpower is arranged according to the operational requirements.3.根据情况执行纪律,咨询和培训,以确保所有代理商都能够满足酒店的期望。 Conduct discipline, counselling and training as appropriate to ensure all agents are performing to the expectations of the hotel.4.负责所有贵宾欢迎的过程,确保所有客人都很好在他们逗留期间照顾。 Responsible for all VIP guests welcome process, ensure all guests are well taken care of during their staying.5.保持大厅的存在以监控服务标准,并实施运营程序的变化,以不断改进酒店服务。Maintain lobby presence to monitor service standards and implements changes in operational procedures to constantly improve on hotel services.5.确保机场服务和司机团队按照酒店程序执行职责,定期对机场酒店业务进行抽查。Ensure that Airport services and drivers teams are performing their duties according to hotel procedures by conducting regular random checks on the hotel operations at the airport.6.监测酒店车辆的日常运行和维护情况,向前台经理汇报缺陷情况,以便跟进和整改。Monitor hotel vehicle daily operation and maintenance, reporting defects to Front Office Manager for follow-up and rectification.任职要求 Qualification1.至少3年大学教育或酒店相关资。Minimum 3 years’ college education or hospitality related qualifications2.至少4年在国际酒店的前厅部工作,至少拥有2年礼宾司经验。Minimum 4 years in Front Office in an international hotel with at least 2 years of City insider experienc.

薪资: 6千-8千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:四川-成都

根据酒店入住率和客人的需求量,调整团队员工的轮班安排,从而帮助酒店控制成本。为酒店的收益作出应有的贡献,如通过客人的委托代办和接送服务预订。在每个可能的情况下,利用自己的知识与经验,向客人作出推荐,促销酒店的其他业务,比如餐饮。与上级领导和财务总监一起编制和管理部门预算。处理员工日常事务,计划并分配工作,同员工一起设定工作绩效和个人发展目标。为员工提供培训、辅导,并给予定期反馈,协助解决各种员工矛盾,提高团队成员的工作表现。教育和培训所有员工遵守国家、各省市与地方的法律和安全法规。确保员工接受适当的培训,保证为他们配备完成工作所需的各种工具和设备。确保员工接受系统使用、安保、现金处理流程、服务及品质标准等各方面的恰当培训。确保所有团队成员接受如下各方面的恰当培训,比如:如何提供服务、酒店设施与服务、本地路线等。同时确保他们配备了完成工作所必须的工具和设备。确保团队成员为客人提供及时迅速、专业细致的服务,同时能够准确地识别客人的身份。确保客人在抵达酒店时获得热情的问候,并抽出时间与客人进行有效的互动交流。处理客人投诉时以恰当的方式予以回应,及时征求反馈意见,并与客人建立起良好的关系,不断推进宾客满意度的提升。如有未能处理的问题,及时与其他相关部门沟通,确保随时跟进了解问题的解决情况。 收集、提供和维护更新知识,做好准备以满足客人的要求并提供优越的服务。这些服务可能包括:感兴趣的地点、餐厅、剧院、航班、公交票务、豪华轿车租赁、观光游览路线、水疗服务、婴儿照看、花卉购买、快递、邮政服务、国际电话和其他任何客人可能感兴趣或需要的信息。要能够在极短时间内同客人建立起良好的关系。 随时准备好应对来自世界各地不同文化背景下的客人的多元需求。 确保客人在抵达时获得热情的接待,而当他们离店时也要让他们感到真诚的惜别之情,要做到这一点,就必须在行李寄存处和酒店大门口随时有人照看,同时酒店大堂和礼宾区的布置要能彰显酒店和公司的形象。熟悉并确保整个团队熟悉信用政策及酒店财务流程规定。清楚了解产品品质,确保所有推荐给客人的供应商的行为操守符合伦理道德规范。在日常工作中,注意保护客人的隐私,为客人着想,遵守职业道德向前厅经理汇报工作。主管礼宾部的工作。具体权责按照酒店的需求确定。 

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-佛山

岗位职责对礼宾部进行日常管理,处理部门突发事件。熟知当地及周边景区景点,餐馆,娱乐场所及商务中心,为客人提供个性化服务。完成交给的其它工作。1.诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求,其中包括各消费场所的营运时间,景区景点指南,租车服务及机场接送服务等。2.积极地参加职业培训,让员工保持水平一致。3.做队员的导师,提高员工水平,促进他们完成所设立的目标。4.确保根据不同需求为宾客提供票务信息确认,预定等服务。岗位要求1.大专以上学历,有同岗位工作经验3年以上2.具备一定的精算能力,如为客户代购机票/火车票等。3.具备一定英语会话和书写能力。4.掌握一定的电脑技能技巧。5.掌握滴滴企业报销,ETC报销,快递报销,油费报销及分摊,外租车队费用报销,考勤,培训等

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-宁波-北仑区 食宿:提供食宿

负责整个礼宾部对客服务方面的一切活动,包括监管,指导和带领礼宾部全体员工确保提供卓越和超值的服务,其业绩目标和華邑品牌既定的整体质量标准相一致。岗位职责:1.对礼宾部柜台的活动和礼宾部服务人员实施监督和指导。2.提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。3.最先向客人推荐本酒店的餐饮营业场所,熟知这些营业场所的营业时间和各自的特长。4.在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日。5.确保所有行李服务人员随时保持衣着整洁,工作守时,并且能够快速和高效的完成任务。6.处理与客人相关的问题,在前厅经理缺席的情况下负责与各部门负责人或行政管理部门联系。任职要求:1.拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力2.具有良好写作技能3.熟练使用微软办公软件和酒店管理系统4.具有解决问题,激励,组织和培训能力5.具有酒店行政管理,酒店管理或相关的大专学历优先6.拥有4年酒店宾客服务工作经验,包括1年的管理经验,或与此相当的教育和相关工作经验结合的背景优先

薪资: 6千-8千 经验:不限 企业类型:国内高端酒店/5星级
地区:上海-长宁区

岗位主要职责:主要负责处理酒店的客人投诉、突发事件和紧急事件、VIP客人接待等事务。岗位任职要求:1、高星级酒店同岗位一年以上工作经验,2、表达清晰、英语口语熟练,3、女性身高160CM以上,男性身高170CM以上,形象端庄,4、做二休二(一白一夜12小时一班)

薪资: 6千-8千 经验:3年以上 企业类型:国内高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

岗位职责:·Manages all operational tasks as well as their respective delegation and follow-up.管理礼宾部所有运营任务以及与之相关的委派与跟进。·Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.积极参与部门日常运营,以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。·Knowledgeable about all events and information of the immediate and surrounding area, while maintaining a library of relevant information.熟知酒店周边区域所有各项活动和信息,并建立实时更新的信息资料库。·Provides guidance and motivation to the Concierge Team. Establishes and communicates on a daily basis with the Concierge Team. A strong commitment to Colleague Satisfaction.指引并激励礼宾部团队,与团队建立实时的沟通,并且对人才满意度负责。·Management of the guest service experience / personalization.确保个性化服务以提升客人体验。·Regular communication with the night shift Duty Manager regarding the supervision of the night shift Concierge personnel, identifying and dealing with any issues that may arise.与夜班值班经理保持沟通以了解夜班礼宾部同事的情况,分辨并解决可能发生的问题。岗位要求:·Minimum three (3) years relevant experience in a similar position in a renown international hotel brand在国际酒店内从事至少三年类似岗位的经验·PMS and Office software knowledge熟悉并掌握Opera酒店管理系统和各类办公软件·Excellent oral and written skills in Mandarin and English优秀的中英文听说读写能力·Members of Les Clefs d’Or金钥匙会员·Well connected with local market与本地市场有紧密的联系

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

 负责不断维护以及提高客人到店、离店客人的效率以及质量。重点是确保每个到店客人得到最好的到点体验。确保门岗时刻有人欢迎客人的到来,以身作则。他/她将确保团队成员在客人到店、离店时提供热情、专业的服务,并且确保客人方便停车。礼宾司应该一直在“漫游”,他应保证一半的时间花在令客人在到店、离店时感到值得纪念。

薪资: 6千-8千 经验:1年以上 企业类型:国内高端酒店/5星级
地区:上海-奉贤区 食宿:面议

1.负责监督礼宾部员工的服务工作,为客人提供即时,周到的服务;2.检查礼宾员的仪容仪表及工作状态,保证客人得到满意的服务,并且督促礼宾员的服务水准符合集团要求;3.与前台接待保持良好的沟通,确保散客及团队客人的行李运送及时;4.检查所有寄存行李是否均有行李牌并且已经登记;5.做好部门培训计划,定期给部门员工进行培训。

薪资: 4千-7千 经验:5年以上 企业类型:国内高端酒店/5星级
地区:广东-广州 食宿:提供食宿

监管由礼宾部员工提供的服务,保证礼宾部的顺利运作1. 执行与行李有关的工作程序,在礼宾司不在岗时,代行其职责 并确保礼宾部员工在工作中遵守工作程序2. 协助礼宾司根据需要调配人力3. 根据酒店标准培训所有礼宾部员工、评估表现、推荐晋升、办理员工调动及纪律惩戒4. 向礼宾司反馈异常现象,需求要时向前厅经理、前厅副经理和宾客服务经理求助5. 确保贵宾得到适当的接待,客人都得到机场迎送服务6. 尽量推荐酒店营业,改进服务,以便增加营业收入,降低成本

薪资: 5千-7千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:海南-海口 食宿:提供食宿

岗位职责1、直接负责礼宾部的工作,汇报前厅部经理2、确保工作区域内的所有设备处于良好工作状态。3、负责所管辖区域员工的工作情况并根据要求制定工作日程。负责员工的日常培训,制定培训计划。4、协助重要客人的入住和离店,处理或者解决客人的投诉,并且同酒店的客人建立起良好的关系。5、在员工当中发挥良好的领导能力,引导员工在酒店的工作中取得事业的发展和进步。岗位要求1、大专以上学历,有同岗位工作经验1年以上2、身体健康,品貌端正,形象气质佳。3、优秀的组织管理能力、交际能力和沟通技巧。4、熟练使用办公软件及前台系统5、善于同宾客交往沟通,处理突发事件周到、果断,能独立处理各种投诉。

薪资: 5千-7千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

岗位职责1.直接负责礼宾部的工作。2.对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。3.管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。4.负责所有的特殊事情和酒店服务的有关信息的公告。5.确保工作区域内的所有设备处于良好工作状态。6.宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。岗位要求1.有同岗位工作经验1年以上优先考虑。2.身体健康,品貌端正,形象气质佳。3.优秀的组织管理能力。4.优秀的交际能和沟通技巧。5.善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。

薪资: 5千-7千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州-吴中区 食宿:提供食宿

岗位职责1. 直接负责礼宾部的工作。2. 对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。3. 管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。4. 确保工作区域内的所有设备处于良好工作状态。5. 参与员工的培训工作。负责员工的日常培训,制定培训计划。6. 宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。岗位要求1. 有同岗位工作经验1年以上。2. 身体健康,品貌端正,形象气质佳。3. 优秀的组织管理能力。4. 优秀的交际能和沟通技巧。5. 善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。

薪资: 6千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

1.大专以上学历,有同岗位工作经验2年以上;2.具备一定英语会话和书写能力;3.掌握一定的电脑技能技巧;4.熟悉酒店礼宾各项工作流程,并指导员工工作;5.拥有良好沟通、组织、协调能力,能够与客人,员工和第三方交往的能力。

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-杭州-桐庐

Manages concierge & transport team members in order to provide service and information about local area attractions to customers a patrons, offering a wide selection of choices and alternatives to ensure guest satisfaction. Carries out any other reasonable duties and responsibilities as assigned.对礼宾部及车队进行日常管理,处理部门突发事件。熟知当地及周边景区景点,餐馆,娱乐场所及商务中心,为客人提供个性化服务。完成交给的其它工作。 1.         Greets customers immediately with a friendly and sincere welcome. Responds to inquires with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. . . . According to individual needs.诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求,其中包括各消费场所的营运时间,景区景点指南,租车服务及机场接送服务等。2.         Answers telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest. Retrieves mail, small packages, and facsimiles for customers as requested.负责接听礼宾部电话,处理客人留言,包裹,邮件及传真。3.         Arranges and confirms recreation, business and dining activities both inside and outside the hotel. Promptly responds to requests for dentists, doctors, child care, florists, etc.代客预订店内及店外的餐厅和娱乐场所。为医疗保健,托婴,送花等服务提供协助。4.         Hires, trains, supervises, disciplines concierge team member. Schedules team member in accordance with hotel manages department budget, including approval of payroll.依照酒店人员录用及相关条例应聘,培训,监督,管理礼宾部员工。5.         Creates activities and provides information and support to ensure total guest satisfaction for group clientele. Works with the sales department and attends pre –con meetings.协助酒店销售部门处理好会议及团队客户的各项需求,提高客户满意度。6.         Responds to guest complaints, conducts research to develop such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity.沉着冷静的应对和处理各类客人投诉,如:客人对价格不满,空调或供暖系统的不足等。7.         Leads and motivates team members by leading by example and employing competent and consistent management practices.通过训练及一致的管理,领导和激励团队员工.8.         Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required积极地参加职业培训,让员工保持水平一致。9.         Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.做队员的导师,提高员工水平,促进他们完成所设立的目标。10.     Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.根据希尔顿PDR标准,进行1:1的面谈,确保对每个员工的公平,为员工提供继续发展的平台。11.     Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。12.     Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。13.     Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。14.     Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.积极主动的加强前台与礼宾部的有效沟通,确保达到目标提供高质量的服务。15.     Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。16.     Ensures that the concierge team escorts guests to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.将客人送至客房,介绍客房布局,确保行李及时送达。17.     Handles complaints promptly and efficiently, taking the necessary action, and informing Assistant Front Office Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知前厅部副经理或宾客关系经理。回访客人,确保客人对解决方法满意。18.     Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保预订的有效性和准确性。19.     Ensures that VIP guests are treated personally and recognized as an individual.亲自迎接VIP客户。20.     Promotes Hilton Honors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。21.     Ensures that the concierge team facilitate a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered team member when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.如有需要,帮助客人拿取行李,确保客人及时办理离店,安排运送,同时欢迎他们再次光临。22.     Manages the storage and organization of guest’s luggage in a safe and secure, organized and systemized way.有条理的安放和储存客人的行李并确保安全。23.     Ensures that the concierge team maintains the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.确保大厅的整洁卫生,及常用客用资料和物品等的补充更新。24.     Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店集团的基本概况。25.     Is up to date with information and has detailed knowledge of facilities, attractions, and places of interest, sights and activities in and around hotel. Imparts this knowledge to other team members.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。将这些知识与团队成员分享。  26.     Monitors the sale of postage stamps, telephone cards and other items and maintains a cash float.对出售的邮票,电话卡和其他以现金兑换的物品进行管理。27.     Ensures that the concierge team correctly carries out ticket reconfirmation, safari bookings and makes guest reservations when required.确保根据不同需求为宾客提供票务信息确认,预定等服务。28.     Ensures that the concierge team correctly handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel确保礼宾部准确的信息传递,保证酒店和宾客每日包裹邮件的正常收发。29.     Responsible for managing guest airport transportation, ensuring pick-ups and drop-offs are completed on time and the most effective use of the driver’s time is made.为客户提供机场接送服务并最大效率的安排司机的工作时间。30.     Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.将准确完整的信息录入酒店管理系统,以便大家分享。31.     Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准并贯彻实施。32.     Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT与餐饮部,客房部,工程部,IT等进行有效的沟通及合作。33.     Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。34.     Ensures that the Front Desk Manager is kept aware and up to date of operational issues.确汇报最新的工作进展,确保前厅部经理对部门营运状况的了解。35.     Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息的有效传达,及时解决问题提高满意度,参加例会及日常会议等。36.     Manages and maintains the Concierge Desk stock and that it is not wasted, maintaining costs were able.对礼宾部日常用品予以管理控制,节约成本。37.     Ensures that all hotel vehicles are safe, maintained, serviced regularly, and are road-worthy, reporting all damage of vehicle-safety issues immediately to the (Assistant) Front Office Manager and taking corrective action to fix any problems. Also ensures that preventative maintenance is taken on all vehicles to keep them in working order and avoid costly repairs.确保酒店交通工具的安全,经常维护,向前厅部(副)经理汇报所有车辆安全问题并及时处理,经常维护车辆,避免费用昂贵的维修。38.     Keeps up to date and aware of competitor activities in order to be informed.警惕商业竞争行为,并及时上报。39.     Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.遵照执行健康安全,危机管理,灾难救助,火灾预警程序。必要的时候加入 救火。40.     Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.严格遵守现金收付手续,收取现金,信用卡,转帐,代金券等。41.     Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定。42.     Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。43.     Adhere to the hotel’s security and emergency policies and procedures.坚持酒店安全制度、紧急情况处理规定和程序。44.     To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.确保员工充分的理解并遵守员工手册内容。45.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述。46.     Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。

薪资: 2.5千-6.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:面议

Knowledge and skills related to concierge are required具有礼宾相关知识和技能Welcome Ambassador supervisor must have at least two years relevant working experience and manager must have at least four years relevant working experience礼宾主管至少具有两年以上相关工作经验,礼宾经理须具有四年以上相关工作经验Supporting all aspects of Welcome Ambassador and Wheels functions in accordance with hotel standards.  Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.负责对整个迎宾大使和驰骋部的日常运营,为到店客人提供无微不至的问候和提供和协助客人所需的各种资讯包括查询、预订等等,致力为营造超越客人期望的体验。

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:北京-大兴区

岗位职责1. Go to work on time. 每班次应按时到岗。2. Ensure Hilton’s Brand Service standards are consistently practiced by allteam members.确保所有团队成员坚持执行希尔顿的品牌服务标准。3. Lead the team of concierges, porters, door girls and drivers offer tip top  service to all our guests at any time.领导礼宾部、行李生、门童和司机在任何时候任何环境下为所有客人提供杰出的服务。4. To report to the Front Office Manager and dekeep a responsive, efficient and welcoming team  向前厅部管理层汇报并与之紧密配合以发展及保持一个有责任心、有效率、热情好客的团队。5. To ensure all members are fully conversant with the hotel operations to assist guests with any inquiries.确保所有礼宾部成员全面了解酒店所有方面的运营,包括所有酒店功能及每日活动,帮助客人解决所有问题。6. Arrange the delivery of luggage legitimately.确保行李运送的流畅及高效并在需要时负责安全存放行李。7. Ensure all the luggage carring and car arrange correctly and ensure all members know the process确保所有行李运送及车辆安排以符合酒店运营程序的方式,并确保所有员工熟知行李及机动车记录流程。8. The cleanliness of the hotel driveway, ground level foyer and lobby.负责酒店车道、门厅及大堂的外观及卫生。9. To ensure all members keep an interactive relationship with our guests, ensuring they are make welcome at all times. 确保所有礼宾部成员和宾客保持良好互动关系,确保他们在任何时间都用良好的礼仪欢迎客人。10. To develop relationship with relevant companies that will provide desired services..发展和能提供宾客服务的公司之间的专业联系,并确保这些公司的服务符合酒店的期望和标准。11.Acquaint the local tourist services inclusive of tours, scenic spot, restaurants, transportation and other expected service.全面了解当地、城市及区域的旅游服务,包括旅行社、景点、餐厅、特别活动、交通以及所有宾客期望得到的酒店礼宾服务。13. Deal with complaints, ensuring they are resolved expeditiously and report to FO manager immediately.处理所有与礼宾部相关的投诉,确保迅速而有效的解决投诉并向前厅部管理层及时汇报。14. To be fully conversant with all features and benefits of the Hilton HHonors Program.熟知所有希尔顿荣誉客会项目的数据及福利。15. Keep a sales attitude at all times and maintain an awareness of all sales opportunities.在任何时候都保持销售意识,并抓住一切销售机会。16. Making the training Plan for Concierge with FO manager and HR.`和前厅部经理及人力资源部一起,为礼宾部的学习及发展准备并执行培训计划。17. To prepare a thorough shift handover for the incoming Concierge Shift Supervisor, recording all details in the Concierge  Handover Diary.为接班的礼宾部主管准备全面的交接,在礼宾部交接本上记录所有必要细节。18. To be fully conversant with the Hotel Emergency and Evacuation procedures.熟知酒店应急及疏散程序。19. Chair regular meetings for the Concierge team, in additional to daily briefings.在每日交班会之外,为礼宾部主持常规沟通会。20. Ensure regular reviews are carried out with all members of the Concierge team.确保为礼宾部所有成员进行阶段性工作回顾。21. Motivate colleagues and create a team environment through living Esprit.发挥才智,激励同事并创造一个团队合作的环境。22. Ensure team members compliance with all company policies.确保所有团队成员遵守所有公司政策及程序。23. Ensure grooming within the department is in line with the Hotel policy.确保部门成员的仪容仪表符合酒店政策。24. Ensure the well being of all Concierge team members.确保所有礼宾部成员保持良好状态。25. Compile work schedules for the Concierge team, ensuring that manning levels are in line with business levels.确保礼宾部团队遵守班次表,确保人员数量满足业务要求。26. Oversee the  limousine drivers and representatives stationed at the Hotel, ensuring their whole attire is clean and smart at all times.在任何时候监督并引领司机的着装整洁。27. Ensure hotel limousines are clean, well maintained and services provided conform to the standards expected.确保酒店车辆洁净、保养良好并且能提供满足酒店标准的服务。岗位要求1.大专以上学历,有同岗位工作经验1年以上2.身体健康,品貌端正,形象气质佳。3.优秀的组织管理能力。4.优秀的交际能和沟通技巧。5.善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。

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