To deliver treatments and whole spa experience to high standard and ensure the guests’ needs are cared for. This means tailoring treatments where needed in accordance with Kempinski The Spa training.
提供高标准的理疗和整体水疗体验，确保客人的需求得到照顾。这意味着根据凯宾斯基水疗培训而定制理疗项目。
To ‘connect’ and communicate with your guests. Get to know and understand them and record preferences and information as required.
“连接”并与您的客人沟通。了解和理解他们，根据需要记录他们的喜好和相关信息。
To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.
在任何特定的时间内，对提供的所有理疗都非常了解，并知道所有促销活动。
Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.
根据所概述的标准，确保在客人旅程中完成交接工作，跟进客户的理疗体验、期望和满意度，并对任何差异采取行动。
Following scheduled roster and daily appointment schedule.
按照每日排班表和每日预约表进行工作。
Manage levels of professional stock and supplies.
管理院装库存和供应品的水平。
Reference and abide by the spa’s standard operating procedures &policies.
参考和遵守水疗的标准操作程序和政策。
Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment areas & rooms.
负责理疗房间和相关区域的设备、产品、清洁和卫生等日常工作。
Responsible for achieving sales targets as set by the Spa Manager/Head Therapist.
负责完成水疗经理/理疗主管制定的销售目标。
Assist with demonstrations / events as required.
根据需要协助演示/活动等。
Must adhere to training as set down by the Spa Manager and Head Therapist.
必须遵守由水疗经理和理疗主管制定的培训计划。
To use the correct quantities of products as specified by the manufacturer and not exceed that amount.
使用制造商指定的正确数量的产品，不得过量。
To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa.
监督和管理水疗中心客户和设备的安全，接受培训，确保在水疗中心内实施和监测有关健康和安全卫生标准的所有相关立法。
To always be punctual and prepared in advance of treatments.
始终准时并在理疗前做好充分准备。
Ensure that daily sales figures are accurately recorded.
确保准确记录每日销售数据。
To be adaptable and accountable for all actions.
对所有的行动都要有责任感并能随机应变。
To cover reception as and when required.
有需要时，到前台轮岗。
Courtesy to guests and other members of staff at all times.
礼貌地对待客人和其他工作人员。
Keep up the cleanliness and work flow of the internal working area to ensure efficiency.
保持工作区域整洁和运作顺畅及高效。
Ensure that all equipment is in good condition and maintain general condition.
维护所有设备完好。
Maintain adequate stocks of office supplies.
保持适当的办公用品。
Attend daily meeting with Spa team.
参加水疗部门的会议。
Attend the training to equip the skills and knowledge.
参加培训以增长技能和知识。
Adopt a friendly, helpful and pleasant attitude to all guests, meet and exceed guest expectations.
保持积极、友善、愉悦的态度对待客人，并达到甚至超越客人的期望。
Ensures that always properly well groomed and personal hygiene maintained according to Kempinski standards.
依照凯宾斯基集团标准保持良好的仪容仪表及个人卫生。
Maintains good relationships with colleagues and contributes to team spirit.
维护良好的同事关系，促进团队精神。
Maintain close working co-operation with other departments especially Spa&Health Club.
与其他部门保持紧密的合作，尤为水疗&健身中心。
Seek advice and guidance from the Supervisor or Manager whenever encounters
difficulties or special requests in daily operation.
当日常营运中遇到困难或特殊需求时向上级或经理寻求建议和指导。
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
按照酒店业务的需求，在任何时间可添加其他额外的工作与职责。
