协助保安部经理发展，完善，监督酒店的安全系统，包括消防安全，员工和财产保护。
To assist the Security Manager in developing, implementing, monitoring and evaluating the hotel’s safety and security procedures, including fire safety, associate and asset protection.
确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。
Ensures services
provided by the Department are always available and are always carried out to define
Standard with the utmost efficiency, consistency and courtesy as detailed in
the Department Operations Manual.
按要求出席所有会议并作出贡献。
Attends and
contributes to all Meetings as required. 确保所有员工始终提供礼貌和专业的服务。
Ensures all associates
provide courteous and professional service at all times.
礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。
Handles guest and associate
enquiries in a courteous and efficient manner, reporting complaints or problems
if no immediate solution can be found, whilst providing feedback for a prompt
follow up.
了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Is knowledgeable in
statutory legislation in associate and industrial relations, understanding and
strictly adhering to Rules & Regulations established in the Associate
Handbook and the Hotel’s policies concerning fire, hygiene and health &
safety.
积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。
Is actively involved
in the welfare, safety, development and well-being of associates providing
advice, counselling and truthful, diplomatic feedback.
确保高标准的个人形象和仪容仪表。
Ensures high
standards of personal presentation & grooming.
与客人和同事保持基于良好工作关系的接触。
Maintains positive
guest and colleague interactions with good working relationships.
始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。
Exercises
responsible management and behaviour at all times and positively representing
the
根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requests
to undertake any reasonable tasks and secondary duties and to changes as
dictated by the Hotel, industry and company.
