-Benchmark the residence and departmental learning function regularly
-Determine performance gaps and conduct learning needs analysis on the regular basis
-Helps drive service quality assurance program
-Partners with department heads and superiors to determine performance gaps and learning needs.
-Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis.
-Trains managers to train their employees in the needed skills area.
-Manages an effective standard training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires.
-Designs solutions for learning needs by rapidly creating and developing learning programs that target performance gaps.
-Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change.
- Ensure all compulsory training programs are conducted according to corporate policy.
-Assist Director of Human Resources and leadership team in conducting leadership competency trainings：
-Market the learning function’s programs and initiatives
-Organize Manager in Training (MIT) Program selection and coordinate with Leadership Teams and department heads to ensure the program takes place as per the standards.
-Coach and develop Designated Trainers (DT) in their role and responsibilities
-Create and adhere to an annual budget for all training programs, initiatives, and learning resources
-Prepare and produce monthly, quarterly and yearly training calendars that reflect performance gaps and learning needs
-Responsible for external cross training coordination.
-Coordinate and organize programs facilitated by internal and external trainers
-Assist in designing and implementing grooming standards
-Assist with annual performance review, goal setting and development plan
-Plan and organize all employee actives include annual party, family day, sport day, talent show, etc.
-Responsible for employee recognition program: EOM&MOQ nomination and selection；tracing and celebrating employees’ anniversary and prepare employee birthday celebration party such as distributing birthday list, birthday gifts, etc.
-Responsible for sharing information in all HR social media accounts to keep it active and interactive
KNOWLEDGE AND SKILLS任职要求：
-College graduate or Certificate in Hotel Management.
-Minimum two years in current role or has working experience in hotel or residences operation management position.
Skills and Abilities 技能及能力：
-Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.
-Good oral communication skill in Chinese & English.
-Good English business writing skill
-Good knowledge of Word, Excel and PowerPoint