Provides courteous and professional services to both guests and customers of the Hotel.
对饭店的客户和客人提供礼貌专业的服务。
Maintains and controls the use of the luggage room, ensuring that luggage is properly stored and labeled at all times.
负责管理行李房,确保所有的行李有行李标签并且存放在适当的位置。
Arranges and prepares information on Special Events or Hotel Services to be bulletined.
负责所有的特殊事情和饭店服务的有关信息的公告。
Ensures that all equipment within the section is properly maintained and in good working order at all times.
确保工作区域内的所有设备处于良好工作状态。
Assist in identifying training needs, develops training plans and implements training sessions for all staff within the section on a regular basis.
协助参与员工的培训工作。负责员工的日常培训,制定培训计划。
Maintains appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the section.
仪容仪表、穿着、个人卫生、行为举止必须符合标准。
Ensures daily departing time of due out guests and arranges for taxis, shuttle arrangements and limousine services to the airport if required.
确保当客人有要求时,为预计离店的客人安排出租车、机场班车的服务。
Co-ordinates VIP arrivals and departures.
协助重要客人的入住和离店。
Monitors, that the Concierge staffs are engaged in their daily duties – greeting of guests at entrance, carrying baggage, rooming of guests, daily directory postings, transfer arrangements.
监督员工的日常工作---在门口问候客人、帮助客人提行李、引领客人进房、日常的分送、交通安排工作。
Look into the maintenance of all baggage/bell trolleys to ensure that they are in good working order.
检查所有的行李车,以确保它们处于正常的工作状态。
Ensures that all work areas are neat and tidy at all time.
保证所有的工作区域始终保持整洁。